"Here’s the revised review with your microwave experience included for The Queensbury Hotel:
Unfortunately, we were disappointed with our stay at the Queensbury Hotel. While the hotel itself has charm and the room was generally okay, the overall experience did not meet our expectations.
Customer service was one of the biggest issues. The front desk staff could definitely be more pleasant and welcoming. In the restaurant, the girls working there barely greeted guests and did not seem friendly or professional. In the hospitality industry, simple things like a smile and courteous attitude make a big difference.
The bathroom in our room was extremely small, and the shower stall was unbelievably tiny and uncomfortable to use. The room was booked for four people, yet only two paper cups were provided. When we asked for additional cups, the front desk did not have any available, which was surprising for a hotel of this size.
Another disappointing experience was when we asked if there was a microwave available to heat up food. We were told the hotel does not provide one unless we pay an additional $10 to rent a microwave for the room. At first, I thought they meant paying to use it one time, but they clarified that we would need to rent it. Honestly, for the price we paid for three nights, basic conveniences like allowing guests access to a microwave as a courtesy should really be included.
One positive aspect of the hotel was the pool area."
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