ロビー

ソネスタ ES スイーツ オーバーン ヒルズ デトロイトの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 980 件の口コミ中 532 件が非常に良い" "
評価 8 - 980 件の口コミ中 268 件が良い" "
評価 6 - 980 件の口コミ中 96 件が普通" "
評価 4 - 980 件の口コミ中 44 件が不満" "
評価 2 - 980 件の口コミ中 40 件が非常に不満" "

8.6/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
長期滞在に最適
コインランドリーがあり、無料の朝食付き、部屋にはキッチンがあり、長期滞在にはうってつけのホテルです。清潔でフロントは気さくで親切です。
2019 年 7 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good receptionist !
The front desk clerk was amazing ! She remembered me and checkin was so quick.
2019 年 7 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適に過ごせました
子供連れで、パレスでのバスケットボール観戦を予定していたので、パレスから遠くない場所で探しました。シルバードームのすぐ近くで分かりやすかったです。3泊しましたが、チェックイン時に毎日のルームキーピングを希望するかどうか聞かれたので、必要ないと伝えました。希望すればタオルなどは受付で取り替えてくれるとのことでした。朝食が付いていました。パンやシリアル、ドーナツなど主食は種類が多いのですが、サラダなどはなく果物が選べるくらいでした。でも焼き立てを食べられるワッフルはなかなかよかったです。キッチンがあり、電子レンジ、大型冷蔵庫、鍋や食器も充実していて、離乳食を作るのにも重宝しました。

6/10 (普通)

Fadi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Found a bunch of opened beer cans and juice boxes under the sofa .. the receptionist lady was so kind to help us remove them .. and clean them .. all in all, hotel is not that clean, but staff are super amazing ! Receptionist escalated this to the management, and I was expecting someone to reach out .. no one did !
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 28 日)
Fadi, thank you for bringing this to our attention. We're pleased to hear our team member was helpful during your stay. It's disappointing that you felt the cleanliness could be improved, and we appreciate your feedback. We're committed to maintaining high standards and will use your comments to ensure better future experiences.

10/10 (非常に良い)

beth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Suites were great. Outside grills and pool make it a great family get together place. Easy access to highways made it convenient to get around.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Beth, thank you for your fantastic feedback! We are thrilled to hear that you enjoyed the suites at Sonesta ES Suites Auburn Hills Detroit. It's wonderful that you found the outside grills and pool perfect for family gatherings and appreciated the convenient highway access. We're looking forward to welcoming you back on your next visit!

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was awesome and I will be back 😀
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Nicole, the team at Sonesta ES Suites Auburn Hills Detroit is delighted to hear that you had an awesome stay! We're looking forward to welcoming you back soon.

6/10 (普通)

BOLA USAMA、BUENA PARK

良かった点 : 施設のコンディションと設備
Good
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Bola, thank you for your feedback. We appreciate your comments and are always looking to enhance guest experiences. We hope to have the opportunity to serve you again in the future.

10/10 (非常に良い)

liliana

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very friendly and accommodating. I checked in early and also requested a room type change and Maria Front desk manager and the desk agent were able to help me.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Liliana, thank you for your kind words! The team at Sonesta ES Suites Auburn Hills Detroit is thrilled to hear about your positive experience. Maria and our front desk colleagues are delighted to have been able to assist with your early check-in and room change request. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Dawn、Houston

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for this excellent rating, Dawn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta ES Suites Auburn Hills Detroit! We'd love to host you again someday for yet another unforgettable visit.

8/10 (良い)

Edward

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to share your review with us, Edward!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta ES Suites Auburn Hills Detroit. Thank you and have a wonderful day!

4/10 (不満)

Jenna

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
To be honest the hotel wasn't terrible, but i wouldn't go back. I felt deceived by the pictures online. Though the rooms depicted in the photos were close to the actual room , they were much more run down than i expected. They do not have smart Tv's. (well at least our room didn't). It felt like the hotel had been updated on the cheap
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Jenna, it's disappointing to hear that your stay didn't meet expectations. We understand the importance of having clear and accurate room and amenity descriptions and will certainly look into this. We are always working to improve the quality and feel of our rooms to match our guests' needs better. The input regarding TV facilities is also appreciated. Please accept our apologies for any inconvenience. We hope to get another chance in the future to show you the enhanced quality that we strive for.

6/10 (普通)

Jasmine N

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Front door staff was amazing! Enjoyed size of room and location and easy parking. Nice snack bar near check in. The actual room needs some work- wobbly tables, tv would to work unless light switch was on (took a day to figure out), drain catch missing, elevator was rickety. I would come back- they are remodeling and the front door staff were super welcoming.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Jasmine, it's pleasing to know you appreciated our welcoming team members at the reception as well as the ample space in your room, convenient location, easy parking, and the snack bar near the check-in area. We're sorry to hear about the issues you faced, including the condition of the room furnishings, some functions of the TV, and the elevator. We're in the process of remodeling and we're confident your next visit will portray a more accurate reflection of our commitment to guest comfort and satisfaction. We look forward to welcoming you back.

10/10 (非常に良い)

Kali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Thanks for the perfect rating, Kali!We're pleased to hear that you have fully enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 (非常に良い)

Dawei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for sharing your perfect rating with us, Dawei!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Auburn Hills Detroit! We want everyone to feel right at home at Sonesta ES Suites Auburn Hills Detroit. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 (普通)

Whitney

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The front desk workers we great! Our room was dusty and musty. The sofa in the room was dirty and nasty sis not want to sit on it. The bathroom with the king bed had long hair on the dispensers in the shower and the towel I used had hair on it as well. Will not recommend staying here and will not stay here again.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Whitney, it's encouraging to hear that our front desk colleagues were welcoming and provided great service. However, your remarks about your room's cleanliness are concerning as this isn't our usual standard. We sincerely apologize for any discomfort caused and appreciate your insights. Your feedback is being addressed with our housekeeping management to ensure thoroughness. Although your recent experience was not up to par, we do hope you'll consider giving us another opportunity in the future.

10/10 (非常に良い)

ayodeji

家族旅行
良かった点 : 清潔度、設備とサービス
Located in a very nice and serene neighborhood,the employee that checked us in was very nice,we requested for an upgrade after we realized we needed at least 2 beds for the 3 of us,she promptly processed an upgrade for us without any hassles.Overall an excellent experience
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Ayodeji, thank you for your warm words about your stay at Sonesta ES Suites Auburn Hills Detroit. We're glad to hear our team member's quick assistance made your stay comfortable and you enjoyed our serene neighborhood. It's wonderful to know that the upgrade to accommodate your needs was processed smoothly. We truly appreciate your positive feedback and looking forward to serving you again.

8/10 (良い)

Christina

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Thanks for the 4/5 rating, Christina!We're happy you had such a lovely stay at Sonesta ES Suites Auburn Hills Detroi! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 (良い)

James Elliott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
James, thank you for choosing Sonesta ES Suites Auburn Hills Detroit. Since there's no specific feedback given, we hope your stay was enjoyable and met your expectations. We're looking forward to your next visit.

10/10 (非常に良い)

Janita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 23 日)
Janita, thank you for your 5-star rating of Sonesta ES Suites Auburn Hills Detroit. It's gratifying to know we met your expectations. We would be delighted to welcome you back next time you're in Detroit.

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 19 日)
Joshua, thank you so much for your top rating. We're thrilled you enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit. We hope to welcome you back in the near future. Your satisfaction is our top priority.

10/10 (非常に良い)

Daniel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m very impressed with this property! From the moment you arrive to the time you depart everything is great and such friendly staff! A nice modern and cool vibe all around.
2024 年 3 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 3 月 16 日)
We appreciate your lovely rating, Daniel!The satisfaction of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Auburn Hills Detroit soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 (普通)

Renee

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The staff was friendly
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 16 日)
Renee, your recognition of our team members' friendliness is appreciated. Striving to maintain a friendly environment is always our goal. We hope for the opportunity to further exceed your expectations in the future.

6/10 (普通)

Jenny

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
We appreciate you taking the time to share your feedback, Jenny.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 (良い)

Leann

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for the 4-star rating, Leann!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta ES Suites Auburn Hills Detroit. Thank you again for sharing!

10/10 (非常に良い)

Tammy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful place to stay!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Tammy, thank you kindly for your remarkable feedback about your stay at Sonesta ES Suites Auburn Hills Detroit. We're thrilled to hear that we were able to provide a wonderful experience for you. Your review means a lot to our team members. We genuinely hope to see you again soon.

10/10 (非常に良い)

Alex

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All listed amenities where there and functioning they made good use of the small space for the room
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Alex, we're pleased to hear you appreciated all the well-functioning amenities at Sonesta ES Suites Auburn Hills Detroit. Our aim is to optimize every inch of space we've got to offer a comfortable and efficient experience. We look forward to hosting you again in the future.

8/10 (良い)

Denise

良かった点 : 清潔度、スタッフとサービス
Room was big, comfy bed. Bathroom was needing some minor repairs-cracked tiles, caulking replaced etc.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Denise, thank you for your feedback about your stay at Sonesta ES Suites Auburn Hills Detroit. We're pleased to hear that you found the room spacious and the bed comfortable. Your notes about the bathroom maintenance have been taken into account and will be shared with our maintenance team. We appreciate you bringing it to our attention and hope it didn't hinder your overall experience. Looking forward to welcoming you back soon.

10/10 (非常に良い)

Lovell

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very friendly. The room was clean and i liked the breakfast.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Lovell, it's terrific to know that you experienced the warm and friendly service at Sonesta ES Suites Auburn Hills Detroit. We're delighted you enjoyed your stay with us, from the sparkling clean rooms to the satisfying breakfast. We appreciate your feedback and look forward to your next visit.

2/10 (非常に不満)

Kesha

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No cleaning crew on the weekend no towels and ran out of toilet paper and dishwasher did not work had to wash dishes by hand
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 13 日)
Kesha, we regret to hear your stay wasn't up to your expectations and that you faced issues with the cleanliness standards and amenities. Being available to provide adequate items for your comfort is a priority and we regret the inconvenience caused. It's disheartening that the dishwasher was bothering you, and we truly understand the inconvenience of washing dishes by hand. We value your feedback and will address these issues with our colleagues to ensure better service in future. We hope you will provide us another opportunity to serve you better.

10/10 (非常に良い)

Jill

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious rooms, very clean! The hotel is so close to fantastic shopping and dining. Great place to stay!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 9 日)
Jill, we're thrilled that you found the rooms at Sonesta ES Suites Auburn Hills Detroit spacious and immaculate. It's also great to hear you enjoyed our convenient location near excellent shopping and dining options. We appreciate your delightful remarks and look forward to having you stay with us again.

8/10 (良い)

Ketera

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved that it was near multiple restaurants
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
Ketera, it's great to hear you appreciated the convenient location of Sonesta ES Suites Auburn Hills Detroit. Our proximity to a variety of dining options is certainly a feature that guests enjoy. We hope your stay was enjoyable and look forward to welcoming you back in the future.

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice quiet property.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
William, it's wonderful to hear that you enjoyed the tranquil ambiance at Sonesta ES Suites Auburn Hills Detroit. We're dedicated to ensuring our guests a serene and inviting stay. Thank you for sharing your thoughts, and we look forward to your return.

10/10 (非常に良い)

Wayne

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 13 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for the amazing rating, Wayne!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Auburn Hills Detroit soon!Thanks again for leaving your feedback!

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度
There are much better and cheaper hotels in area.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
We appreciate the feedback, even if it's simply through a rating. For us to provide an enhanced experience, we encourage sharing of specific areas that need improvement next time. We hope to see you again for a better stay.

2/10 (非常に不満)

Sierra

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
Sierra, your rating indicates that your experience may not have met your expectations. Your feedback is valued and it would be helpful to learn specifics of your stay to identify potential areas of improvement. Your insights matter and we hope you'll consider sharing more detail in the future.

6/10 (普通)

WILLIAM

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Place wasnt what yhe rating reflected at all. Not a 4+ by any means.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 22 日)
William, thank you for sharing your feedback. We recognize your experience did not meet your expectations based on the rating. We continually strive to improve our guest experience and hope to have the opportunity to serve you better in the future.

10/10 (非常に良い)

Sarah

2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 18 日)
Sarah, it's wonderful to see your perfect rating for Sonesta ES Suites Auburn Hills Detroit! We are truly grateful for your support and hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing us as your preferred stay destination.

10/10 (非常に良い)

Jermaine

2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Jermaine, we're thrilled to see your top-tier rating for your stay at Sonesta ES Suites Auburn Hills Detroit. We eagerly anticipate your next visit so we can continue striving to deliver exceptional experiences! Thank you for choosing us.

8/10 (良い)

Adam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and super clean.
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Adam, we're truly thrilled to hear that you appreciated the cleanliness at Sonesta ES Suites Auburn Hills Detroit. It's also wonderful to hear your compliments towards our dedicated team members. We hope to host you again in the future and strive to always exceed your expectations.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Last night of a 2-week trip.
(The property is being worked on some, I believe, but not sure exactly how much. We saw windows being replaced.) The rooms felt worn out, but we chose this hotel for the 2-bedroom layout for our family. Breakfast was decent. People were friendly. Met the need, but not a favorite I would necessarily come back to.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 9 日)
It's delightful to hear that you have chosen the Sonesta ES Suites Auburn Hills Detroit due to it's accommodating layout. We notice your constructive point of having observed some rooms needing refreshing. Our aim is to continually upgrade our facilities to offer our guests a comfortable stay. Additionally, it's great to hear you enjoyed breakfast and found our team members to be cordial. While we might not have been your first choice this time, we promise to endeavor in making your future stay more enjoyable. We would be happy to have the chance to serve you again.

4/10 (不満)

Christine

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wouldn’t go back
The room smelled horribly of cigarettes, was not clean and the beds were terribly uncomfortable.
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 9 日)
Christine, we deeply regret that your stay did not meet your expectations. We're distressed to hear about the discomfort caused by the scent in your room, the cleanliness levels, and the beds. We want all our guests to enjoy a fresh, clean, and comfortable environment, and it's clear you had some trouble with that. Please know we are fully committed to rectifying these issues for future stays. We hope to have another opportunity to better serve you.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you for the perfect rating!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Auburn Hills Detroit. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 (良い)

Tiara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The room itself and utilities are a little worn and dated otherwise very much a clean room.
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Tiara, thank you for taking the time to share your thoughts. At Sonesta ES Suites Auburn Hills Detroit, we're committed to improving our guest experience, and your feedback about the room's conditions will guide us. It's heartening to note you found the room to be clean. We're looking forward to your next visit, where we aim to exceed your expectations, and showcase our enhancements.

10/10 (非常に良い)

Stewart、Saint Ann

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best place to rest
2023 年 12 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 24 日)
Stewart, it's fantastic to hear you consider the Sonesta ES Suites Auburn Hills Detroit as the best place for relaxation. We're thrilled that we could provide a comfortable and cozy retreat for you. We anticipate your next visit with great pleasure.

10/10 (非常に良い)

Marshall

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 19 日)
Marshall, it's wonderful to note your perfect rating for Sonesta ES Suites Auburn Hills Detroit! We're thrilled you enjoyed your stay and look forward to welcoming you again for another exceptional experience.

10/10 (非常に良い)

Wilbert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean and affordable,
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 25 日)
Wilbert, it's great to hear that you found the Sonesta ES Suites Auburn Hills Detroit to be neat, budget-friendly, and enjoyable. We appreciate your feedback and look forward to hosting you again in the future. Thank you for choosing our hotel for your stay.

2/10 (非常に不満)

Elise

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 18 日)
Elise, we're sincerely sorry to discover your stay did not meet your expectations. While there is no specific feedback to address, we genuinely value your input. Rest assured, our team is committed to continuous improvement in all we do. We hope you will consider giving us another opportunity to showcase our dedication to exceptional service.

6/10 (普通)

Brendon

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you for sharing your feedback, Brendon!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Francis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and nice rooms with lots of space for our big family.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 16 日)
Francis, thank you for sharing your excellent experience at Sonesta ES Suites Auburn Hills Detroit. We're thrilled to know our spacious rooms were able to accommodate your big family comfortably and that our team members were able to make your stay more enjoyable. We look forward to welcoming your family back in the future.

8/10 (良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shopping trip
The room was spacious and very nice having a full kitchen with separate sitting area. Breakfast was also pretty decent and staff friendly.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 16 日)
Deborah, thank you for highlighting the spaciousness and functionality of your room at Sonesta ES Suites Auburn Hills Detroit, along with the enjoyable breakfast and friendliness of our team members. We appreciate your feedback and hope you'll consider us for future visits to Detroit.