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ホリデイ イン エクスプレス & スイーツ デトロイト ノース - トロイ IHG ホテルの口コミ

2.5 out of 5
ホリデイ イン エクスプレス & スイーツ デトロイト ノース - トロイ IHG ホテル
400 Stephenson Hwy, Troy, MI

口コミ

7.6

良い

評価 10 - 690 件の口コミ中 276 件が非常に良い" "
評価 8 - 690 件の口コミ中 195 件が良い" "
評価 6 - 690 件の口コミ中 81 件が普通" "
評価 4 - 690 件の口コミ中 62 件が不満" "
評価 2 - 690 件の口コミ中 76 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

6.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 7 月に 3 泊滞在
Holiday Inn Express & Suites Troy からの返信 (投稿日 : 2019 年 10 月 1 日)
Thank you for your review! Your feedback is very important to us! We would love to hear how we can improve your future stays.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2018 年 5 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2018 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2017 年 11 月に 1 泊滞在

8/10 (良い)

masahiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
清潔なホテル
綺麗な部屋で過ごしやすかった。

10/10 (非常に良い)

Amber

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Besides no hot tub or sheets for the spare pull put bed it was by far one of the best hotels ive stayed in. Unique breakfast items to choose from and awesome staff.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Andrew

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Staff was friendly and room was clean. Pool was not clean and no towels and the breakfast was not very good. Building is dated and lacking maintenance.
2024 年 4 月に 1 泊滞在

8/10 (良い)

victor

良かった点 : 清潔度、スタッフとサービス
The pool was damaged and out of order. The breakfast options were nice except some of the choices weren't very good. The room was nice and clean and a good size. Its a good hoyel to stay at. Its close to alot of things.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Eduardo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is old, elevator fail 1 time, and we were there less than a day
2024 年 3 月に 4 泊滞在

6/10 (普通)

John

2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Thomas

2024 年 3 月に 1 泊滞在

8/10 (良い)

Jeremy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to spent one night at
2024 年 3 月に 1 泊滞在

6/10 (普通)

Chrissy

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
Could use some updating in the rooms. Overall felt clean, but the tub didn’t drain while showering, there were wrappers under the couch when we pulled out the bed, and the trim was falling off in places. Pool was warm and clean. Breakfast was great. Very easy on and off I-75.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Saddam

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Erica

良かった点 : 清潔度
2024 年 1 月に 3 泊滞在

6/10 (普通)

Alyson

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We’ve stayed at this hotel many times before. This was the first time we had some disappoints in our room. The tv remote for the living room only partially worked so we couldnt change the channel. The furniture was very dusty, and the wall unit in the bedroom area was very noisy so we didn’t use it. Thankfully we had a suite so the bedroom tv worked and the wall unit in the living area worked fine and was quiet so we just had to turn the temp up a little higher to also heat the bedroom area.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Erica

良かった点 : 清潔度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Karen

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great
2024 年 1 月に 4 泊滞在

6/10 (普通)

Paula

2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Angela

2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

shannon

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The first room had a ketchup package on the top of the headboard. They gave us another room that had mold in the bathroom and the furniture was all tore up!! Hallways not clean looked like not vaccumed in days. The free breakfast was a joke. The guy did not know how to do anything and didnt want to refill the pancake maker!! Save your time and money. Only good thing was the 2 ladies at the front desk!! If i knew how i could post pictures i would!!
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Shauntae

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Pamela

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lady at the desk was super.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Keri

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The stay was very nice. Front desk agents were very friendly. Only issue I had was one of the beds in our three bedroom room didn’t have a comforter. So after calling we had to go down an get one. And while getting settled into the room we noticed a chocolate bar bag and wrappers in the drawer, a water bottle behind the night stand an old makeup under the bathroom sink. Otherwise looking past that it was a nice stay!
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a nice trip only issue the pool was very cold, but we enjoyed it. The desk clerk who checked us in was very sweet and hospitable.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Nick

出張, 家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It has plenty of shopping around the area and Alecia was very helpful with our stay and was able to accomidate us
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Greg

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Dushawn Collier Sales Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you so much for this awesome review. I will share this with hotel staff and we appreciate you taking the time to respond. Have a wonderful day.

6/10 (普通)

Paris、Southfield

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
My room had an unpleasant smell. They need to shampoo the carpet or something in room 230
2023 年 9 月に 1 泊滞在
Dushawn Collier Sales Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
am so regretful to hear this, as this is not in accordance with IHG's standards. I will submit this feedback to the appropriate departments. When you return to the area, I hope you will pay us another visit.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
2023 年 9 月に 1 泊滞在
Dushawn Collier Sales Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
I'm so regretful to hear this, as this is not in accordance with IHG's standards. I will submit this feedback to the appropriate departments. When you return to the area, I hope you will pay us another visit.

2/10 (非常に不満)

carlissa

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The managers were friendly despite the pool down and the cleaning people didn’t do there job.
2023 年 9 月に 1 泊滞在
Dushawn Collier Sales Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
I am so regretful to hear this, as this is not in accordance with IHG's standards. I will submit this feedback to the appropriate departments. Thank you for your feedback

4/10 (不満)

Greg

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The sole reason we chose this hotel was because it has a pool, but we were told it was closed on arrival. Staff said it was on the website and on Expedia but it was not. Also other guests that booked that same day had called and were told the pool was open. I didn't want to go through the hassle of cancellation and finding a better hotel in the very limited amount of free time that we had. I asked for a partial refund and was not given one. The room furniture was very worn out. The air conditioner condensation was soaking the carpet. Unpleasant staff made us feel bad for asking for refills of breakfast items that were empty 1 hour before breakfast service was supposed to end.
2023 年 9 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Disappointing stay
After checking in and going to our room I said to my husband, I hope her demeanor Is not an indication of our weekend. Sadly, I was right. First room, I could turn tv on but could not change channel, I went down to desk to ask if someone could come look at it, she said NO. I was like ok, what can we do? She said what do you want me too do. I was taken aback as I didn’t think it was a difficult question. So i asked if they could change out the tv? Answer was no. So I then asked for a new room. She responded with I’m not upgrading you, I said I didn’t ask you to! This part is not her fault but your light on your smoke detectors is so bright and blinks so often. It kept waking me up.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Joseph

2023 年 8 月に 1 泊滞在

8/10 (良い)

Dan

2023 年 8 月に 1 泊滞在

6/10 (普通)

Christopher

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel seemed nice even though there was a smell about the place and the staff were ok not real professional or that inviting, what kinda upset me a little is that I left my favorite belt behind and they said everything gets brought down to the front desk well anything but my belt. And the boxes behind the seat look kinda trashy
2023 年 8 月に 1 泊滞在
Mariah Mからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for your review Christopher!We apologize for any inconvenience experienced during your stay, your feedback is so valuable to us as we it to create a better guest experience. We hope to see you again so we are able to take these suggestions and create an amazing guest experience for you!

2/10 (非常に不満)

Renty

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I didn’t like anything , I couldn’t even get a refund and I left the next morning at 9am , stayed one night got charger for 2 .
2023 年 8 月に 2 泊滞在
Mariah M からの返信 (投稿日 : 2023 年 8 月 11 日)
Thank You for your review Renty, we apologize for any inconvenience you experienced during your stay! Please feel free to reach out to us directly so we can resolve any ongoing issues!

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would stay again
Comfortable beds, pillows were comfortable. Everything looked tidy and clean
2023 年 8 月に 1 泊滞在
Mariah M からの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you Micheal for your amazing review we look forward to seeing you again!

10/10 (非常に良い)

Scott

2023 年 8 月に 1 泊滞在

4/10 (不満)

Nancy

家族旅行
気になった点 : スタッフとサービス、設備とサービス
We booked an entire extra day onto our trip to take kids swimming in the pool only to be told it was “under construction.” There was no “construction” being done. In fact, it was running the whole time. The sign was magically gone the day we checked out. We fully believe that the staff did not want to clean or tend to the pool area over the weekend. Well, their laziness costed me 250$.
2023 年 8 月に 2 泊滞在

4/10 (不満)

Stephen

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Won’t be back
Pros- the breakfast was pretty decent as far as options. The lady working the breakfast was great, so kind! Cons- the pool was SO warm, it was not refreshing at all. After a long hot day, getting in a cool pool would be so refreshing. This was not it. I wouldn’t even go down there the 2nd day, so disappointing for my kids who love to swim. It’s the reason we chose a hotel with a pool. There were also no pool towels. The room itself, we really liked the lay out. The beds were comfortable. Unfortunately that was about it. Old K cup left in the coffee maker from previous people using it. Sheets and pillows has stains and small holes in it. The bathroom grout was gross too. Dust blowing out from the furnace/ac in the bed. Both lamps had some damage to them. Couldn’t use the plug in on the lamp, didn’t work. Our sign should have been the room number sign was falling off. The TV didn’t work well, was told it was that way for the whole building. They have directTV, it was glitchy with a small pop up in the corner saying to call the front desk. The pancake maker was also not working ( not a deal breaker but definitely a bummer) I don’t know if something changed with Covid but they don’t have housekeeping that comes by daily to grab garbage and fix the beds. Had to wait like 5 mins for someone to even come to the desk to check us in. This place is not worth how much they charge per night. I think it is in need of a desperate remodel. We will not be back.
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Fernando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

8/10 (良い)

Jacqueline

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
What l like about the property was the convenient of selection of restaurants to choose from and the fact that Walmart and Target were closed by. In addition the property was located in a safe area.
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Brianna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Carla

2023 年 6 月に 1 泊滞在

8/10 (良い)

Amy

2023 年 6 月に 1 泊滞在

6/10 (普通)

Travis

2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Evet

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Nakeiya

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在