スタジオスイート キングベッド 1 台 禁煙 | デスク、遮光カーテン、アイロン / アイロン台、ベビーベッド (無料)

カントリー イン & スイーツ バイ ラディソン ノヴィ ミシガンの口コミ

2.5 out of 5

口コミ

7.8

良い

評価 10 - 1000 件の口コミ中 410 件が非常に良い" "
評価 8 - 1000 件の口コミ中 264 件が良い" "
評価 6 - 1000 件の口コミ中 152 件が普通" "
評価 4 - 1000 件の口コミ中 71 件が不満" "
評価 2 - 1000 件の口コミ中 103 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Junji

2023 年 10 月に 2 泊滞在
AWからの返信 (投稿日 : 2023 年 11 月 14 日)
Hello JunjiThanks for taking the time to review our hotel , we are extremally happy that you did enjoy your stay . wish to see you again soon .

8/10 (良い)

Ryoichi

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 3 泊滞在
front desk からの返信 (投稿日 : 2022 年 8 月 17 日)
Thank you for your business, we look forward to seeing you again!

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適
スタッフみなさん、とても良い感じでした。
2022 年 7 月に 3 泊滞在
front desk からの返信 (投稿日 : 2022 年 8 月 17 日)
Thank you for your business, we look forward to you returning soon.

8/10 (良い)

Ryoichi

2022 年 7 月に 2 泊滞在
front desk からの返信 (投稿日 : 2022 年 8 月 17 日)
Thank you for your business, we look forward to you returning soon.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Rene からの返信 (投稿日 : 2022 年 7 月 14 日)
Thank you for the OUTSTANDING review! We appreciate your rating!

8/10 (良い)

Katsumasa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Staff からの返信 (投稿日 : 2022 年 6 月 13 日)
Thank you for staying with us, we look forward to your return to make your next stay a 10/10 experience.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在

8/10 (良い)

DAVID

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
Good facilities, but..
宿泊の一日、シャワーも手洗いもお湯が全く出ない状況に!部屋の変更を頼みに行ったら、実は給湯設備故障で全館お湯が出ないよ、ソーリー。との事。。チェックアウトの際はこちらからその酷い目にあった苦情を伝えるまでホテル側からの詫びは一切無し。組織や管理が行き届いていない。
2021 年 10 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
2021 年 10 月に 1 泊滞在

4/10 (不満)

Chris

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I would definitely not stay here again. Very run down and dirty. The carpets are filthy, especially in the stair case. Hallways are hot and smelly. The bathtub in our room was old and dirty. I had to fill the back of toilet with the trash can, just so we could flush it. All the towels and sheets are old and need replaced. Was very loud. We were on the 3rd floor, and could hear everything from the room above us. The breakfast was not good, and I will leave it at that.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Chris, We apologize for any inconvenience during your stay. We value your feedback regarding the cleanliness and maintenance of our facilities and will address these concerns with our team. Your comments on noise levels and breakfast quality have been noted for improvement. Thank you for bringing these issues to our attention.

10/10 (非常に良い)

Deepak Mohan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Deepak Mohan,We're thrilled to hear that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 (非常に良い)

Paul

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff were super friendly and helpful!
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Paul,We are thrilled to hear that our staff made your stay enjoyable. Your kind words will be shared with our team. Thank you for taking the time to share your experience with us.

4/10 (不満)

Braden

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
Smoke alarm kept going off and they weren’t very accommodating
2024 年 5 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Braden,We are saddened to hear that you encountered a disruption during your stay while you were with us. Unfortunately, something triggered the alarm while you were here and we did our due diligence to ensure all of our guests were safe during the time of the alarm. If you would like to further discuss this occurrence with a member of management please don't hesitate to reach out to the property directly with anymore details.Take Care,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Katharina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff!!
2024 年 5 月に 4 泊滞在
Moからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you Katharina for leaving us a great review. We take pride in our staff providing our guests with the ultimate guest experience during their stay with us. We look forward to hosting you again in the future should your travels bring you back to the area again.Take Care,Country Inn & Suites NoviManagement Team

8/10 (良い)

Scott

2024 年 2 月に 3 泊滞在
Moからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you Scott forproviding us with a great rating. Take Care and we look forward to hosting you and yours again in the near future.Country Inn & Suites NoviManagement Team

6/10 (普通)

Kendra

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The fire alarm was hanging off the wall. The peep hole was stuffed with toilet paper. The toilet wouldn't flush appropriately and we had to plunge it ourselves. There was a dead deer hanging out in the driveway for over two hours that you had to continually drive around. The staff also would rather deal with their phone than greet you.
2024 年 5 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Kendra, I would like to start off by apologizing that you encountered these issues while you were our guest. Staff members being unattentive, and proper maintenance of our guest quarters is below our standard. If you would like to further discuss the experience you had while you were here, please don't hesitate to reach out to any member of management here at the property. Take Care,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Ann、NORTHVILLE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always have a good stay, room is clean and comfy. Having a good breakfast that's not just continental is great too, starts my day off right!
2024 年 4 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you Ann for leaving us a review! We appreciate the feedback and look forward to the opportunity to host you and yours again in the future!Thank again and Take Care,Country Inn & Suites NoviManagement Team

6/10 (普通)

herman

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Nice and quiet area. A bit outdated.
2024 年 4 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you Herman for your review, we appreciate the feedback.Take Care,Country Inn & Suites NoviManagement Team

6/10 (普通)

Megan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk and breakfast attendant were not very friendly. Hallways smelled of Marijuana and were very dark and dingy. The room could use some updates, particularly the bathroom. Tub was stained, shower head was poor and water pressure was poor. There was a group of people hanging out outside of the building entrance near our room which made it uncomfortable to park by the door nearest our room. We stayed for 3 nights, and were told there would be no service until after the 3rd night, however someone helped themselves into our room after night one despite the sign on the door requesting no service. The pool and hottub were nice, although the front desk attendant clearly didn't know the rules, around the pool. Told me no one under 18 was allowed without supervision, when I questioned him on that, he changed it to no one under 16 was allowed without supervision....which was fine, my children were both over 16 and I went with them...but while in the pool area the signs indicated no one under 14 is allowed without supervision. It was just a very bad first impression from the front desk attendant, as he was quite rude about it, and clearly doesn't have all his facts straight.
2024 年 4 月に 3 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Megan,Thank you for taking the time to leave us a review. I would like to extend our sincerest apologies in regard to your experiences you encountered while staying here with us. It is not our standard to relay inaccurate information to our guests and we will use this encounter to coach the front desk agent that relayed that information to you. Should you have anything else that you would like to discuss, please don't hesitate to reach out to any member of management here at the property. Best Regards,Country Inn & Suites NoviManagement Team

4/10 (不満)

Denise

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Upon arrival (at midnight), my initial thought was how beautiful the building was. Upon entering the building, there were guests sitting outside the front door smoking weed. There was a group of teenagers in the lobby shirtless/shoeless (contrary to what posted signage indicated about proper clothing). Check-in was easy, I did struggle a bit hearing/understanding the clerk due to all the other activity in the lobby. We went to our room, we were in a room above (I'm guessing) a mechanical room. All night long there were loud noises (like compressors running) in the room below us. It was hard to sleep. We made our way to breakfast in the morning, it was clean, well stocked. My son's cereal was stale. The food was mediocre. The sweet lady keeping food stocked and counters clean was pleasant. We had activities planned for the day then returned in the evening to let the kids play in the pool and my husband and I to enjoy the hot tub. Well, the hot tub was not hot. Barely even warm. Despite signage indicating "No Drinks" in the pool area, other guests were mixing alcoholic beverages and vaping in the pool area. A staff member entered the pool area to collect dirty towels and made no correction of these offenses. And there were not any clean towels available. When my husband went to the front desk to find towels, they could only offer 3 towels for the 4 of us. Will I ever stay at another Country Inn & Suites? Absolutely. Will I ever return to the Novi one? Never.
2024 年 4 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Denise,Thank you for taking the time out to leave us review regarding your most recent stay. I am saddened to hear that your stay was less than ideal. If there is anything you would like to further discuss, please don't hesitate to reach out to any member of management here at the property.Best Regards,Country Inn & Suites NoviManagement Team

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were pleasant. There is everything you need close by, breakfast was what you would expect. The rooms were clean. My only complaint was how much chlorine was in the pool and the hot tub
2024 年 4 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you William for your review. We have our Head of Maintenance checking and testing out the levels of chlorine as we speak. Other than that, we are delighted to hear that you enjoyed your stay with us. We're hopeful that we will have the opportunity to host you and yours again soon.Take Care,Country Inn & Suites NoviManagement Team

8/10 (良い)

Ann Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you Ann Marie for your rating, we appreciate the feedback!

6/10 (普通)

Joann

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is average due to poor management, customer service, uncleanliness, and outdated appearance. If Alessia is the manager, she could use some additional training. This hotel could a hidden gem if the staff was upgraded as well as it's appearance. It could be an upscale hidden gem, but it's not. The price was reasonable. The bathroom was dirty and outdated.
2024 年 4 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Joann,Thank you for taking the time out to leave us a review, we appreciate the feedback. I am saddened to hear that your stay was less than perfect and that you encountered anything that was less than you expected. If you would like to further discuss your recent visit with a member of management here at the property, please do not hesitate to reach out. Take Care,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Christine Van

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly staff. Rooms were clean and comfortable.
2024 年 4 月に 1 泊滞在
AWからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear ChristineThanks for taking the time to review our hotel, and we are so happy that you did enjoy your stay , wish to see you again soon .

10/10 (非常に良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property very very nice staff from the front desk people all the way to the housekeepers. Would definitely recommend.
2024 年 4 月に 2 泊滞在
Aseel Eからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Novi, MI. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 (非常に良い)

Aireona、Detroit

2024 年 4 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you Aireona for leaving us a great rating! Take Care,Country Inn & Suites NoviManagement Team

2/10 (非常に不満)

Kevin

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property runs a daycare...no adults present and no control leading to comsumer conflict. Ha e stayed heee 5 times over the last 5 years amd will never stay there again....
2024 年 4 月に 1 泊滞在
Aseel Eからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank You for leaving us a review, we use the information to fine tune our operation to ensure all of our guests are provided with the best guest experience possible. sorry about the noise but it was the weekend and many families stayed at the hotel, we assure you for a better stay in the future.

2/10 (非常に不満)

Devin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
AWからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear DevinThank you for your feedback. If you would like to further discuss any issues you may have faced while you were here please don't hesitate to give us a call at the property

6/10 (普通)

Briaca

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Lock was broken on door. Felt a little unsafe . Not really clean needs to be updated. Breakfast was not good at all
2024 年 3 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Briaca, Thank you for taking the time to leave us a review in regard to your most recent stay. I'm saddened to hear that your stay was less than perfect this weekend, however with feedback such as this, we can take the necessary steps in rectifying the areas that need improvement. If you would to speak directly to a member of management, please don't hesitate to reach out to the property directly to further discuss. Best Regards,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent. Staff was nice and friendly.
2024 年 3 月に 3 泊滞在
AWからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Michael Thanks for a new review , we are so happy to see you that you did enjoy your stay . wish to see you again soon .Thanks

10/10 (非常に良い)

Renee

2024 年 3 月に 1 泊滞在
Aseel Eからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Novi, MI. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 (非常に良い)

Martin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff. Easy check in
2024 年 3 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you Martin for your review, we look forward to the opportunity to host you again in the future!Best Regards,Country Inn & Suites NoviManagement Team

4/10 (不満)

Alanea

家族旅行
The room was dirty, walls need to be cleaned, floor needed to be vacuumed. The pool was foggy and gray and the hot tub was dirty and foamy. The pool said open 6am-12am but the front desk kicked all the kids out at 10pm even when the supervision of a parent.
2024 年 3 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 13 日)
Alanea,Thank you for taking the time to leave us a review, Our pool hours are 6am-12am with adult swim from 10pm-12am daily. That is explained upon check in and also is posted at the front desk. Unfortunately guests don't always follow the rules in regard to the pool. All guests are to use the shower in the pool area to rinse away any oils or lotions that may be on the skin and or in the hair, to prevent the buildup that you saw in the pool during your stay.Any further questions or concerns please feel free to reach out to a member of management here at the property.Country Inn & Suites NoviManagement Team

6/10 (普通)

Rochelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
average.
2024 年 3 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you Rochelle for the review!

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything great
Moからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you Justin! We look forward to hosting you again soon!

2/10 (非常に不満)

Jennifer

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for your feedback. If you would like to further discuss any issues you may have faced while you were here please don't hesitate to give us a call at the property

4/10 (不満)

Jackie

家族旅行
気になった点 : スタッフとサービス、設備とサービス
Your front desk clerk knew nothing. We had a room with two rooms/2 tvs. the front room tv would not work (long story short needed new remote). He had no clue what to do but then decided to call a "manager". Well, after awhile we did get a maintenance man who knew to go to another room and retrieve the proper remote. I think housecleaning should make sure that there are the proper remotes in every room before they finish that room. also, the breakfast selection was the worst I have ever encountered in a hotel. The milk machine was broken, two pitchers were suppose to have milk in them - NOTHING. EMPTY. If you can't provide a better breakfast close it down and drop the price for the rooms. People would be happier.
2024 年 2 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you Jackie for your feedback, we will use the information you provided to make some necessary changes to improve our operation.

10/10 (非常に良い)

CANDICE

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was really nice
2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you Candice for taking the time to leave us a review. We're glad we were able to provide you with a great customer experience.Take Care,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Fernanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy bien
2024 年 2 月に 5 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 29 日)
Gracias por dejarnos tu reseña, ¡nos alegra que hayas disfrutado de tu estadía!

10/10 (非常に良い)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 25 日)
Thanks Nick for the review! We're glad you enjoyed your stay.Until Next Time,Country Inn & Suites NoviManagement Team

8/10 (良い)

Matthew

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the breakfast and hot tub. Not enough towels in room or pool area.
2024 年 2 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you Matthew for providing us with feedback. We appreciate you!

10/10 (非常に良い)

Fernanda

2024 年 2 月に 4 泊滞在
Moからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you Fernanda! It was a pleasure to host you during your travels!Take Care, Country Inn & Suites Novi

6/10 (普通)

Stephanie、PRESCOTT VALLEY

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Everyone at the front desk that we came in contact with was fabulous. Our bed was comfortable. However, our room was not very clean. There was food on the floor behind the chair. The tile floor had not been mopped and the carpet was dirty. We called downstairs to request additional pillows and the front desk flat refused to provide us with any additional pillows. The pillows were terribly flat. The towels provided were scratchy and very small. Please invest in some fluffier towels. There was a brownie that was on the floor for our entire stay of 3 nights in the hallway near an employees only entrance on the 2nd floor. And finally, most of the breakfast items were watered down: the cranberry juice was cranberry water, the waffle mix was watered down, along with the coffee and the oatmeal. The corner cutting was very apparent at your hotel and I hope you use this review to take a look at the items mentioned here.
2024 年 2 月に 3 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank You Stephanie for taking the time to leave us a review. Your feedback helps us improve our operation to ensure all of our guests receive the highest quality stay while choosing us for their travel needs. We have discussed your concerns with the proper departments to make the necessary changes. Thanks again,Country Inn & Suites NoviManagement Team

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
Not my favorite hotel
The pool water looked dirty, so no swimming could be done. The bed was hard as a rock. The 2nd floor smelled funky. Not my favorite spot anymore. Will look elsewhere for a getaway spot.
2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Anonymous,Thank you for your feedback! We appreciate the time that you took to leave us a review and give us the opportunity to improve our operation. If you have any further questions or concerns please don't hesitate to reach out to us at the hotel.Warm Regards,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Rachel

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The check in process was quick and easy. The front desk staff wasn’t friendly or informative. We had housekeeping knock and open our door in the morning at 10 am. We didn’t get a chance to tell her we were in the room before she opened the door. Check out us 11am. Unacceptable. Pool and hot tub were dirty and smelled bad. There were zero towels. The towels in the room were awful. I wouldn’t recommend this hotel at this price ever.
2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Rachel,I'd like to extend our apologies that your experience here with us was not what you expected. If you would like to further discuss, please don't hesitate to reach out to a member of our Management Team here at the hotel.Best Regards,Country Inn & Suites NoviManagement Team

4/10 (不満)

Franz

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you Franz for your rating, your feedback helps us improve our operation for the better!

2/10 (非常に不満)

Tanya

2024 年 2 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you Tanya for leaving us feedback in regards to your most recent stay. We're saddened to hear it was less than perfect. If you would like to reach out with more detail about your stay please don't hesitate to contact a member of management.Best Regards,Country Inn & Suites NoviManagement Team

10/10 (非常に良い)

Youssef

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Awesome place and well put together
2024 年 2 月に 2 泊滞在
Moからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you Youssef for the positive feedback we appreciate it, and look forward to the opportunity to host you again in the future!Best Regards,Country Inn & Suites NoviManagement Team

2/10 (非常に不満)

Dwayne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Be Advised
The hotel advertises a free drink for each day stayed. When you ask for said items, it turns out to be a bottle of water. The room my wife and I stayed in had black stains on the bathtub floor. My wife has an illness and requires food upon awakening. I went to the breakfast area to obtain food for her, and the concierge told me I could not leave the area with food. Also, it was raining in the lobby, and they had towels all over the floor and wet spots everywhere. This experience was horrible, and my wife and I will never stay here again.
2024 年 2 月に 2 泊滞在
Aseel Eliasからの返信 (投稿日 : 2024 年 2 月 13 日)
We would like to thank your feedback, it is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

6/10 (普通)

Melanie

家族旅行
良かった点 : スタッフとサービス
Needs updating and a little more deep cleaning in rooms but over all a decent stay for my money. Hotel felt safe and is close to dining and shopping.
2024 年 2 月に 2 泊滞在
Aseel Eliasからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time out to leave us a rating. We Appreciate your feedback!