Search Hotels in Municipality of West Maas en Waal

"Our family booked two nights with this hotel after spending four nights at two other Fletcher hotels in the Netherlands, and we were VERY disappointed! We arrived to a room that was SIGNIFICANTLY different than the one displayed on EXPEDIA’s site. When we asked for another room or our money back to use at another hotel, our request was denied and we were offered complimentary drinks. Being that it was after 7pm, and we had been on the road all day, we had no option but to stay in this horrible room. They were kind enough to provide an adequate room for the second night, however, they refused to refund us the full amount for the first night, and rather offered us a €40 partial refund. We have spent thousands of dollars over the years with Expedia and sadly, we will no longer be able to use their services after they did not provide the support we needed in this instance. We will also be avoiding the Fletcher family hotels going forward as well. This experience spoiled our last nights in Europe, and we were hoping this could have been dealt with in a more fair manner."

"Coffee, tea, milk and cups in room not totally refreshed each day. "

"Perfect place to relax. Excellent breakfast! Good dinner place too. The right place for business and also good for private happenings. Will next time certainly come again!"

"Clean room. Helpful and friendly staff. Good breakfast and restaurant for dinner. Only "negative" was not very comfortable bed. "

"Excellent hotel, good location, room large, clean etc. Also possibble to open window not normally available in modern hotels. Our experience for pillows was not what we enjoyed but that was personal taste. Only improvement would be to supply toilet paper that does not feel like sand paper, I expected better. Mention for Naomi in bar and restaurant, excellent customer skills, friendly and smart and great brand ambassador."

"I did not have the breakfast "

"Very dirty room with full of bed begs"

"Great breakfast with lots of variety and beautiful views of the city! Very conveniently located next to the train station. Staff were super helpful when I was renting a bike and looking for recommendations of where to go."

"Room was clean and well appointed. Would have liked to have coffee cups in the room, rather than just glasses. Staff helpful and amenities useful and nice."