外観

ソネスタ エッセンシャル デモインの口コミ

2 out of 5
ソネスタ エッセンシャル デモイン
4755 Merle Hay Road, Des Moines, IA

口コミ

7.2

良い

評価 10 - 1007 件の口コミ中 234 件が非常に良い" "
評価 8 - 1007 件の口コミ中 360 件が良い" "
評価 6 - 1007 件の口コミ中 216 件が普通" "
評価 4 - 1007 件の口コミ中 103 件が不満" "
評価 2 - 1007 件の口コミ中 94 件が非常に不満" "

7.4/10

清潔度

7.6/10

スタッフとサービス

6.4/10

設備とサービス

7.0/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

10/10 (非常に良い)

YOSHIAKI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
受付の方も親切で、部屋も綺麗でよかったです。また泊まりたいと思いました。
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 3 日)
Hi YOSHIAKI,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back for another stay in the future! If you need any assistance with your next reservation, feel free to reach out to us.

4/10 (不満)

Christine

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is currently undergoing a branding change and significant renovations. The room was lacking typical amenities, such as, no hair blow dryer, no coffee pot, only ONE hanger for clothing, the refrigerator had mold inside of it, and the recently improved shower surround had no place for soap or shampoo bottles. The 360 room hotel has only one elevator, so if staying on the 2nd or 3rd floors, you may have to carry your luggage up flights of stairs. The exterior of the building is undergoing painting, and many of the windows and A/C units have plastic coverings, which makes the hotel appear sketchy. To add to that mindset, there are also several parked vehicles with windows broken out and covered with garbage bags to keep the elements out.
2024 年 5 月に 1 泊滞在

8/10 (良い)

kaelyn

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
It was clean but not like clean clean. Staff was nice and friendly and the breakfast was AMAZING
2024 年 5 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Kaelyn,We appreciate your feedback and are glad to hear that you found our hotel clean and our staff friendly. Our team strives to maintain high standards of cleanliness and hospitality to ensure a comfortable stay for all our guests. Regarding your comments on cleanliness, we take all feedback seriously and will address any areas for improvement. We're thrilled that you enjoyed our breakfast offerings and hope to welcome you back for another enjoyable stay in the future.

4/10 (不満)

Whitney

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was okay for a one-night stay, but would not stay again unless in an emergency situation. The hotel overall wasn't very clean, the room was mostly clean. It appears they're renovating so maybe it will be better in the future. The AC in our room blew cold but couldn't keep up and it was like trying to sleep in the desert, outdoors, with the sun beating down on you. The best part was that the water was hot-most of the time. The breakfast and coffee options in the lobby are laughable, at best. Didn't expect any frills but the price was egregious for the room.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Whitney,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We apologize for any inconvenience you experienced during your stay and hope you will consider giving us another chance in the future. Your input helps us enhance the guest experience for all our visitors.

6/10 (普通)

heather

カップルで旅行
The lobby was fine. Getting off the elevator seemed sketchy walking to our room. We opened the door and the smell of the room was so bad that we went to Walmart at 1030 pm to get airfreshner. The room was a basic room nothing stjck out except the plastic on the windows so you can not see outside which made me feel claustrophobic. i understand from asking the next day that they are painting the outside. Not all the windows were covered so i feel that is something that could be mentioned at check-in. i was just traveling through so it was fine for the night.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello heather,We apologize for any inconvenience you experienced during your stay. We appreciate the feedback and will use it to improve our services for future guests. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your overnight stop.

4/10 (不満)

Amy

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Stayed 2 nights during son's college visit. Stairwell was dirty. Bed seemed small for a queen. No recliner though there was space for one.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Amy, Thank you for sharing your feedback with us. We appreciate you choosing our hotel for your stay and apologize for any inconvenience caused. Your comments will be passed on to our team for internal review and improvement opportunities.

2/10 (非常に不満)

Brittney

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gross and not maintained.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Brittney, We regret to hear that your experience fell short of expectations. Your feedback is valuable in helping us improve our services for future guests. Thank you for bringing this to our attention.

6/10 (普通)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
It's pretty run down and the rooms are small. The bed spread had several cigarette burns. The photos online are not very accurate.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Lisa, We appreciate your feedback and regret to hear about your experience. We strive to meet our guests' expectations and will share your comments with our team for improvement. We recommend reaching out to management with any specific concerns to ensure they are addressed appropriately.

6/10 (普通)

LISA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast could have more variety. The bagels were stale and the coffee was watered down. The food was disappointing but everything else was nice.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello LISA, We appreciate your feedback on our breakfast offerings and are glad you found other aspects of your stay enjoyable. Your comments will be shared with our team for further review. Thank you for taking the time to let us know about your experience.

8/10 (良い)

Sarah

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Sarah, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
😃
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jose,Thank you for sharing your feedback with us. We appreciate your input and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 (非常に良い)

Boris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and quiet good breakfast staff was nice in room wasn't high great prices I will want me checking in from here on out whenever I'm in the area that will be my to go to hotel
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Boris,We're delighted to hear that you enjoyed our quiet atmosphere, good breakfast, and friendly staff during your stay. Let us know when you're in town again, and we'd love to welcome you back as our guest.

2/10 (非常に不満)

Donte

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was not clean
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Donte,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our housekeeping team for their attention and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 (不満)

Jon

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jon, We appreciate you staying with us and hope you had a pleasant experience overall. Your feedback is important to us, so please feel free to reach out to us with any further comments or concerns. We look forward to hearing from you.

10/10 (非常に良い)

Kathy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would stay there again it was very clean and upgraded
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Kathy,We are delighted to hear that you found our hotel clean and upgraded. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 (良い)

Tara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was convenient and priced well for our short stay. It was .clean
2024 年 4 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Tara,We're glad to hear that you found our property convenient and reasonably priced for your short stay. Ensuring a clean and comfortable environment is a top priority for us, so we're pleased that you found our facilities to be clean during your visit. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We appreciate your support and hope to welcome you back again in the future!

4/10 (不満)

Crystal

小さなお子様連れの家族旅行, グループ旅行
気になった点 : 設備とサービス
nothing. staff is rude no
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Crystal,I'm truly sorry to hear that you had a disappointing experience with our staff. Providing excellent customer service is a top priority for us, and I apologize if we fell short of your expectations. Your feedback is valuable, and I assure you that we will address this issue with our team to ensure that all guests receive the courteous and professional service they deserve. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

10/10 (非常に良い)

Missy

良かった点 : 施設のコンディションと設備
Fair price
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Missy,I'm glad to hear you found our pricing fair! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

6/10 (普通)

Leticia

2024 年 4 月に 3 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Leticia,We appreciate your rating, and we're always striving to improve our guests' experiences. If there are any specific areas where we can enhance your stay or if you have any feedback to share, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure you have a comfortable and enjoyable visit. Thank you for choosing us, and we hope to exceed your expectations in the future.

10/10 (非常に良い)

Carlos

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Carlos,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ignore all reviews prior to March 2024. Renovated, nice, secure, modern, well lit parking and great service with a fantastic price.
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 15 日)
Hi David,It's great to hear about your positive experience! We're delighted that you found our renovated facilities to be nice, secure, and modern, and that you appreciated our well-lit parking area. Providing excellent service at a fantastic price is our priority, and we're thrilled that you were satisfied with your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another enjoyable stay!

10/10 (非常に良い)

Teresa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room with 3 beds was so convenient. More hotels should offer
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 15 日)
Hi Teresa,We're thrilled to hear that you found the room with three beds to be convenient for your stay! Providing comfortable and convenient accommodations for our guests is always our goal, and we're delighted that this option worked well for you. Your feedback is valuable to us, and we appreciate your suggestion that more hotels should offer similar options. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 (良い)

Ken

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Ken, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 (非常に良い)

Trinette

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 11 日)
Hi Trinette,Thank you for taking the time to rate your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 (非常に良い)

Pajebo

2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Pajebo,We're delighted to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic stay!

10/10 (非常に良い)

Obidike

2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Obidike, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

6/10 (普通)

Kevin、URBANDALE

Good
2024 年 4 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 5 日)
Hi Kevin,It's good to hear from you and we greatly appreciate that you've taken the time to share your at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

2/10 (非常に不満)

Linda

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Never stayed here. Treated like crap! Left!
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Linda,I am so sorry to hear that you did not continue with your reservation. I apologize for any disrespect that you encountered. I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Raymond、Nepean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is clean and quiet with good parking. The common area carpet near the parking entrance appears to be old due to excessive walking traffic. In general, everything looks fine to me.
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Raymond,Thank you for your feedback! We're pleased to hear that you found your room clean and quiet, with convenient parking. We'll definitely look into refreshing the common area carpet near the parking entrance to ensure a better overall experience for our guests. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay soon!

8/10 (良い)

Elizabeth

2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 20 日)
Hi Elizabeth,Thank you for your rating. If there's anything specific you'd like to share about your stay, feel free to let us know. We always appreciate feedback from our guests.

10/10 (非常に良い)

Tamara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
😁
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Tamara,Thank you for the perfect 5 out of 5 rating! We're delighted that you had a fantastic experience. If there's anything specific you enjoyed or if there are any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay.

10/10 (非常に良い)

Tamara

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly service
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Tamara,We're delighted to hear that you found our service to be very friendly! Providing exceptional hospitality is our priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 (非常に良い)

Jaime

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gusto el ambiente muy tranquilo deberian tener piscina pero esta todo bien
2024 年 3 月に 4 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Jaime,Thank you for your feedback! We're glad to hear that you enjoyed the tranquil atmosphere during your stay. While we don't currently have a pool, we're pleased that everything else met your expectations. We hope to welcome you back again in the future!

10/10 (非常に良い)

SHANE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi SHANE,Thank you for your feedback! We're glad to hear that you found our location convenient. We aim to provide our guests with easy access to nearby attractions and amenities. If there's anything specific you enjoyed about our location or if you have any suggestions for improvement, please feel free to let us know. We appreciate your input and hope to welcome you back again soon!

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was in an end room, the occupants in the room next to mine were very noisy, all night and the cigarette fumes from their room were coming thru the connecting door into my room.
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi John,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the noise and the cigarette fumes from the adjacent room. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's clear we missed the mark during your stay. We have strict policies regarding noise and smoking in non-smoking areas to ensure the comfort and well-being of all our guests. Your feedback is invaluable, and we will address this issue immediately to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more peaceful and pleasant experience.

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a okay place too stay
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 19 日)
Hi Raymond,Thank you for your feedback. We're glad to hear that you found your stay satisfactory overall. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We appreciate your business and hope to welcome you back soon!

2/10 (非常に不満)

Shawn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bad service ,no good breakfasts, the room nasty
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 16 日)
Hi Shawn,We're genuinely sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment, along with quality service and breakfast options, are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback is essential to us, and we will take immediate steps to address the issues you encountered to prevent such occurrences in the future. Please accept our sincerest apologies, and if you're willing, we'd appreciate the opportunity to make it up to you on your next visit.

10/10 (非常に良い)

Marc

2024 年 2 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 9 日)
Hi Marc,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay.

2/10 (非常に不満)

Nicole

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Took over 20 minutes before anyone showed up at front desk to check us in.
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi Nicole,Thank you for bringing your experience to our attention. We sincerely apologize for the delay you encountered during check-in. Your time is valuable, and such delays are not reflective of the service we aim to provide.We will address this matter with our front desk team to ensure a more efficient check-in process moving forward. Your feedback is essential in helping us improve, and we appreciate your understanding.We hope to have another opportunity to serve you better in the future.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 26 日)
Hi Sarah,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had an exceptional experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 22 日)
Hi Matt,Thank you for rating your stay with us a perfect 5 out of 5! We are thrilled to know that you had a fantastic experience. If you have any specific feedback or if there's anything you particularly enjoyed, please let us know.Your satisfaction is our priority, and we look forward to serving you again on your future visits.

8/10 (良い)

Sergio

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Sergio,Thank you for providing us with a rating for your recent stay. We appreciate your feedback, and if there are any areas where we can improve to make your next stay even better, please do not hesitate to share your insights.We look forward to the opportunity to welcome you back for another positive experience.

8/10 (良い)

Robert

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good value place to stay
Clean, newly remodeled rooms, good value
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 16 日)
Hi Robert,We're thrilled to hear that you found our newly remodeled rooms clean and that you consider our hotel to be a good value. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any suggestions or if there's anything specific you love about the remodeled rooms, feel free to share. We look forward to providing you with excellent service in the future. Safe travels and we hope to welcome you back soon!

8/10 (良い)

Carlos

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 16 日)
Hi Carlos,Thank you for the excellent rating! We're delighted to hear that you had a great experience. If you have any additional feedback or suggestions for improvement, feel free to let us know. We're here to ensure you have an outstanding stay in the future. We look forward to welcoming you again soon!

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
You get what you pay for
The room was dirty. It was loud. Housekeeping didn't understand the do not disturb sign and kept knocking. In fact we woke up 3 times because of housekeeping knocking and random people living at the hotel. Screaming babies, slamming doors, just overall not a comfortable experience. And that's not even going in to them overcharging me
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that your room did not meet cleanliness standards, and we regret any disturbance caused by housekeeping and other guests. We take such feedback seriously and will address these issues with our team to ensure improvements. Regarding the overcharge, we would like to investigate this matter further. Kindly provide more details, such as your reservation details, or contact the hotel directly, so we can promptly address and resolve the billing concern. Your feedback is invaluable, and we hope to have the opportunity to make amends during your future stays.

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is perfect for my needs.
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 13 日)
Hi David,We're thrilled to hear that our location perfectly suits your needs! Providing a convenient and suitable location for our guests is a top priority, and we're glad we could meet your expectations. If you have any specific preferences or suggestions for further improvement, feel free to share them with us. We appreciate your feedback and hope to continue being your preferred choice for accommodations. Looking forward to welcoming you back on your next visit!

2/10 (非常に不満)

Ashley

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 12 日)
Hi Ashley,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them promptly. If you have a moment, please provide additional details about your stay.We appreciate your feedback and hope to have the opportunity to improve your perception in the future.

2/10 (非常に不満)

Leah

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bad customer service
2024 年 1 月に 7 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi Leah,We're sorry to hear about your experience with our customer service. We take such feedback seriously, and we would appreciate more details about the specific issues you encountered. This will help us investigate and address the matter appropriately. Your satisfaction is important to us, and we want to ensure a positive experience for all our guests. Thank you for bringing this to our attention.

2/10 (非常に不満)

Edward

bad
2024 年 1 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 29 日)
Hi Edward,We're sorry to hear that your experience did not meet your expectations. Your feedback is essential to us, and we would appreciate more details to better understand and address the issues you encountered. If there's anything specific you'd like to share, please provide more information so we can work towards improving our services.We value your input and hope to have the opportunity to make amends for any shortcomings during your next visit.

10/10 (非常に良い)

Matt

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was clean beds were comfortable good quality for price and area
2024 年 1 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Matt,Thank you for sharing your positive feedback about your recent stay at our hotel. We're delighted to hear that you found everything clean, the beds comfortable, and the overall quality met your expectations, especially considering the price and area.Our team works hard to provide a comfortable and welcoming experience for our guests, and we're pleased to know that we succeeded during your stay.If you have any additional comments or suggestions, feel free to share them with us. We appreciate your business and hope to have the opportunity to welcome you back in the future.