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ラ キンタ イン バイ ウィンダム デンバー ゴールデンの口コミ

2.5 out of 5
ラ キンタ イン バイ ウィンダム デンバー ゴールデン
3301 Youngfield Service Rd, Golden, CO

口コミ

5.4
評価 10 - 1269 件の口コミ中 177 件が非常に良い" "
評価 8 - 1269 件の口コミ中 220 件が良い" "
評価 6 - 1269 件の口コミ中 248 件が普通" "
評価 4 - 1269 件の口コミ中 280 件が不満" "
評価 2 - 1269 件の口コミ中 344 件が非常に不満" "

5.2/10

清潔度

6.8/10

スタッフとサービス

5.2/10

設備とサービス

5.0/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

4/10 (不満)

Suzanne

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pool was empty and dirty alm around. There was no cold water in shower knob just kept spinning. Went downstairs to tk with front dedk. Finally they called manager to let me use another room for shower 322. The toilet was broken, tank lid off and towels on floor. I stepped around it to take shower. Black mold in the shower grout around tiles. I can't believe Wyndam is associating their name with this hotel Would neber recommend this hotel.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Matthias

2024 年 5 月に 1 泊滞在

6/10 (普通)

Ashley

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 24 日)
We are sorry to hear that you had issues with your stay, we hope to improve to meet your needs during a future stay.

4/10 (不満)

joseph

ペット同伴の旅行
気になった点 : 清潔度、設備とサービス
The bedspreads were the dirtiest I have ever seen in a hotel room. The top spread was disgusting I pulled it off the bed and put it in a corner. The heavier spread underneath had spots all over it. I spilled some water in the bathroom and when I wiped it up it was also filthy. I have stayed here many times over the years and Ill never stay there again.
2024 年 5 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 21 日)
We apologize for the issues you experienced, and we are working hard to improve on these problems for the future.

2/10 (非常に不満)

Amie

気になった点 : 清潔度、スタッフとサービス、設備とサービス
This was the most dirty motel / hotel I’ve ever seen. Blood spatter on shower curtain, dirty cover on bed, floor and bathroom floor was so dirty the particles were sticking to my feet, walls with large marks on them, the room smelled like car and drugs, the parking lot had tons of trash and the breakfast containers felt like they weren’t being wiped down. I asked for maid service to just clean the floors and they never showed up. When I asked about it the following day they said they didn’t have a request.
2024 年 5 月に 3 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 20 日)
We are sorry to hear about the issues with your stay and are working to improve on the problems you mentioned, we hope to be able to provide a better experience for you in the future.

4/10 (不満)

Jose

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is in need of repair, doors not tight, stairs are rusting, rails loose. The bedding was soiled and ripped. The shower faucets didn't work properly. The water smelled bad when we showered. The breakfast bar was not very clean. I won't be staying at a La Quinta again.
2024 年 5 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 20 日)
We are sorry to hear about the issues with your stay and are working to improve on the problems you mentioned, we hope to be able to provide a better experience for you in the future.

10/10 (非常に良い)

Brett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 21 日)
We are glad to hear you enjoyed your stay and hope to have you back in the future.

10/10 (非常に良い)

Joanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The first room had a very bad odor, as if it had been smoked in and was sprayed with a deodorant. Front desk cheerfully gave me a much better room.
2024 年 5 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 17 日)
We are glad to hear you enjoyed your stay and that our staff was able to resolve your issue, we look forward to booking you again in the future.

2/10 (非常に不満)

Nick

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property has not been well taken care of. Staff was short so there was no daily refresh of the room. The elevator was broken at one point. The bed was not in great shape and everything in the room was outdated or falling apart.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Nick, We appreciate your review and address your concerns with regards to our guest elevator. There will be upgrades in the future and we hope to have the chance to be of service to you in the future.

2/10 (非常に不満)

Redmond

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Gave me a room with someone in it already. Then replaced my king room with two full sized bed. Linen was old and the whole property is dirty.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Redmond, We regret to hear of the service breakdowns that had a negative impact on your stay with us. If we can be of any service please contact us directly at the hotel.

8/10 (良い)

Sharon

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Sharon, Thank you for taking time to provide a review from your recent visit to our hotel. We appreciate your feedback and hope to have another chance to be of service in the future.

6/10 (普通)

Rafael Sanchez

ペット同伴の旅行, 家族旅行
気になった点 : 施設のコンディションと設備
Not well maintained building
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Rafael, We strive to make continuous improvements to our facility and our service. We appreciate your time in providing a review from your stay.

2/10 (非常に不満)

Kevin

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kevin, We regret to have received a lower rating from your stay with us. Please let us know how we can make future stays at our hotel more enjoyable.

2/10 (非常に不満)

Henry

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were there for 3 days , they said that they don’t do room service every day. They only gave me towels.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Henry, We apologize for any service inconvenience during your stay with us. Our housekeeping team can provide regular service upon request. We hope you'll give us another chance to be of service in the future.

2/10 (非常に不満)

Mary

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mary, We appreciate your time in providing us with a review. We are always making continuous improvements in our service so that guests will have a memorable stay. We hope to have another chance to be of service in the near future.

4/10 (不満)

Sheryl

カップルで旅行
This is a sad property that is sorely in need of renovation. One of the elevators didn’t work, so I pushed a luggage cart thru the parking lot half-way around the building to the elevator that did work. Upon arriving at our suite, there were no linens for the sofa bed, only one waste basket and no tissues. There was breakfast cereal behind the sofa bed. Sorry, but we won’t be staying at La Quinta again.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sheryl,We're sorry to hear of your stay experience and we wish your stay was more enjoyable. We will work with our team on improving those service breakdowns you encountered. We value your feedback and hope you will come and stay again with us.

4/10 (不満)

Dawn

2024 年 5 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 24 日)
We are sorry to hear that you had issues with your stay, we hope to improve to meet your needs during a future stay.

4/10 (不満)

Mary

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Had no rolling carts. We had to walk along way to our room. One elevator at the back of the building that anybody can walk into. The bed spread and outer coverings were stained. Had 2 bookings. They said I have to check out and check back in tomorrow.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mary, We apologize for any inconvenience with our service during your stay. Whenever there are separate bookings for multiple nights we do require a new registration while your remain in the same accommodation. Please let us know how we can better serve you in the future.

2/10 (非常に不満)

Jeannette

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The room was dirty, beds covers were not clean, mold, door wouldn't lock. Do not recommend.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Jeannette, We appreciate the time you've taken to provide a review. We will research your room assignment and repair any room deficiencies. Thank you for your feedback.

8/10 (良い)

James、Buena Vista

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
It was a typical traveler's hotel, close to the highway. The room was relatively quiet, except I was next to the elevator. There was one problem but they took care of it right away. All the staff, including the hospitality staff, were helpful and communicated well. The breakfast bar was terrible. Hardly anything there, and what was there was a mess. And there was a staff person there. I only went there on my third morning to get something but I walked away without anything. I did get an apple. I would stay again.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear James, We value your feedback and we appreciate the time you've taken to provide a review. We will work with our morning team on making breakfast improvements. Please let us know whenever your travels bring you back to our area. We look forward to a future visit.

4/10 (不満)

Kathleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Breakfast was lacking
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kathleen, Thank you for sharing some feedback from your visit with us. We will address your concerns with our breakfast service team and strive to make regular improvements. Your feedback is valuable and we hope to have another chance to be of service.

2/10 (非常に不満)

Sarah

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sarah, Thank you for providing a review. If there is anything in particular that you believe we can improve upon please let us know. We value your feedback.

2/10 (非常に不満)

steve h

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Shower did not work and it was filthy anyways
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Steve, Please forgive us for the room shower deficiency. We will address this with our team. If there is anything we can do to assist you please do not hesitate to call upon us.

4/10 (不満)

Felicia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Felicia, Thank you for taking time to provide a review. We hope to have another chance to provide a more memorable stay.

2/10 (非常に不満)

Victoria

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The towels were dirty and stained, the bed sheets had several stains, the comforter had cigarette burn holes in it, the chair at the desk was dirty and sticky, the shower had a lot of mold growing and the tub would not drain while you were showering so you were standing in several inches of water, the continental breakfast was limited and the food stations were dirty each morning. Overall terrible experience, I would never stay here again. Would have rather slept in my car.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Victoria, We regret to hear of your experience and we will verify to correct any deficiencies noted within your review. Please forgive us for any inconvenience.

4/10 (不満)

Travis

ペット同伴の旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room had no hot water. The walls were thin And I could yelling feom thenother guests throughout the night. The room was very dusty and there was garbage all over the parking lot. I got to breakfast right before they closed. The lady working there was rude.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Travis, We regret to hear of the deficiencies you've noted within your review. We strive to improve upon our service and facility upkeep and will address these issues with our team.

4/10 (不満)

Jackson

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jackson, It appears that we can do better in our guest experience delivery. Please let us know whenever you are planning a future visit to our area and how we can be of further service.

6/10 (普通)

Debra

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Debra, We appreciate your time in providing us with a review. Please let us know whenever we can be of service to you in the future.

8/10 (良い)

Rattana

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Rattana, We appreciate your time in providing us a review. If there is anything we can do to be of service please let us know.

4/10 (不満)

Claudia、Holyoke

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Claudia, It appears we can do better to provide a more enjoyable experience at the hotel. Please let us know whenever we can be of service to make your next stay more enjoyable.

8/10 (良い)

Nick

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Get what you pay for. Property shows its age. Room was clean and bed comfy.
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
I'm glad so hear that you enjoyed your stay, we look forward to booking you again in the future.

2/10 (非常に不満)

Devin

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Place was dirty, bathrooms weren’t clean
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 (非常に不満)

Arthur

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 (非常に不満)

Gurucharan

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property does no justice to how the pictures look and the charges for complete lack of service. The entire property is ill maintained, elevator and breakfast area are all so filthy. Was disgusting to go eat food there. Also we called and asked for room service and linen replacement. None of that was done and we had to manage with 2 towels and no replenished coffee. Whole experience leaves a bad taste on La Quinta. We have stayed in La Quinta in Vegas many times. Locations like this will tarnish the customer experience and brand.
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

4/10 (不満)

Benita

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check out person did not care, locked himself in back. No juice, Only coffee and Milk for breakfast. No Kleenex in room. Toilet paper far from toilet.
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 (非常に不満)

Samantha

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I got nothing good to say about this place. My only advice to other people is to find a way nicer place than this because everyone deserves a good vacation and this is no place that’ll make your trip enjoyable.
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 (非常に不満)

Janice D

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire property stated it was smoke free but our room reeked of cigarette smoke. The curtains were dirty and torn. The couch was old and smelled horrible. Overall terrible stay.
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 (非常に不満)

jeffrey

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Very dirty
2024 年 4 月に 2 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

6/10 (普通)

John

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very nice staff, super convenient highway access. Cost efficient option for 1 night stay.
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We are glad to hear you enjoyed your stay and we look forward to booking you again in the future.

2/10 (非常に不満)

Liliana

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Poorly maintained property. Very dirty facilities. The worst La Quinta Hotel I have ever stayed. Restroom in the room was dirty. Aisles, elevator very very dirty. Breakfast was only coffee, cereal, waffles and bread. Great dissapointment.
2024 年 4 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

8/10 (良い)

Lana

良かった点 : スタッフとサービス、設備とサービス
The staff was very friendly and the breakfast was good. The parking lot was littered with trash and the rooms bed sheets are worn.
2024 年 3 月に 4 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We are glad to hear you enjoyed your stay and look forward to booking you again in the future.

2/10 (非常に不満)

Enoelia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The sheets were dirty the bathroom was dirty. The covers were full of stains.
2024 年 3 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

8/10 (良い)

Brandy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would stay at this hotel again.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you Brandy, We appreciate your kind remarks and feedback. Please let us know whenever we can be of any assistance to you.

2/10 (非常に不満)

Gian

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was snot on the walls, stains on mattresses and floors, dried vomit on the side of the toilet. The ONLY plus is that the front desk guy was nice. That’s it. We canceled before spending a single night.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Gian, We apologize for the inconvenience and not having you stay at the hotel. We will take time to review your assigned room to correct any deficiencies.

2/10 (非常に不満)

Brianna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place was absolutely disgusting. We found snot on the walls, bed sheets were stained, eyelashes in towels, the towels had brown stains. We had a total of 5 rooms and each one was disgusting.
2024 年 3 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

10/10 (非常に良い)

Brenda

2024 年 3 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 16 日)
We are glad you enjoyed your stay and look forward to booking you again in the future.

4/10 (不満)

Monica

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing liked
2024 年 3 月に 1 泊滞在

4/10 (不満)

lei、calgary

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 8 泊滞在

2/10 (非常に不満)

Cody

気になった点 : 清潔度、施設のコンディションと設備
The place was absolutely disgusting, cigarette burns and stains on the bedding, trash all over the room and only god knows what was splattered on the floor and nightstand. Luckily we had bedding of our own to use over the sheets.
2024 年 3 月に 1 泊滞在

4/10 (不満)

Jose

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
I got late to check in due to storm on our way to golden and I have to pay an extra night. Receptionist in lobby said I can talk to the manager in the morning about it but it was 9 o’clock and manager never came. Room was dusty and few hairs in the bed, breakfast was very limited (at least the one thing I like about the property)
2024 年 3 月に 1 泊滞在