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ウェルカムホテル バイ ITC ホテルズ ドワルカ ニューデリーの口コミ

5 out of 5
ウェルカムホテル バイ ITC ホテルズ ドワルカ ニューデリー
Plot no 3, Sector 10, District Center, Dwarka, New Delhi, Delhi N.C.R

口コミ

7.6

良い

評価 10 - 1000 件の口コミ中 357 件が非常に良い" "
評価 8 - 1000 件の口コミ中 293 件が良い" "
評価 6 - 1000 件の口コミ中 147 件が普通" "
評価 4 - 1000 件の口コミ中 100 件が不満" "
評価 2 - 1000 件の口コミ中 103 件が非常に不満" "

8.2/10

清潔度

7.6/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

4/10 (不満)

Katsutoshi

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
ホテル内が常に大規模工事中で昼間は常に音がうるさかった。値段に見合っていないような気がする
2024 年 2 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

6/10 (普通)

KOTOBUKI

グループ旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
I stayed one night to visit the Taj Mahal. I think the price is reasonable for a 5 star hotel. The hotel is clean and the food in the restaurant is delicious and not too spicy. However, the live performance in the restaurant was so loud that we could not have a proper conversation. I asked the staff to lower the volume, but they did not improve the situation. This made the dining experience a disappointment.
2023 年 10 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

6/10 (普通)

TAO

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 11 月に 2 泊滞在

8/10 (良い)

KAZUHIRO

2019 年 9 月に 4 泊滞在

4/10 (不満)

Matsuda

気になった点 : スタッフとサービス
2020 年 11 月に 1 泊滞在

10/10 (非常に良い)

Jasmine

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフのホスピタリティとサービスが素晴らしかったです！
2019 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 25 日)
Dear Guest, Greetings from WelcomHotel Dwarka! I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services and accommodation. We have also share your kind words of appreciation with Staff who are equally elated to hear the same. WelcomHotel Dwarka looks forward to your continued visits. Yours sincerely, General Manager

6/10 (普通)

宿泊されたお客様

駅から近く便利でした！
2019 年 6 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
必須な持ち物については、口頭でも伝えるべきだと思いました。メールだけだと気付かないこともあります。
2019 年 5 月に 2 泊滞在
Nishant Negiからの返信 (投稿日 : 2019 年 6 月 17 日)
Dear Guest, Your wonderful review of WelcomHotel Dwarka is much appreciated and thank you for noticing our team's special touches throughout the hotel. Glad to read that we could orchestrate a comfortable experience for you. We look forward to the pleasure of having you stay with us again. Yours sincerely, Nishant Negi General Manager

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
Over all good
The hotel is close to the airport, also cloese to a train station.A shopping mall is just next to the hotel, but we need to get out the hotel and walk little bit. They have 7 elevators but 4 is not working, 1 is under repairing. only 2 elevator is available during my stay.
2019 年 5 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2019 年 6 月 17 日)
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Dwarka and for your feedback. It is a concern to know that your stay at our hotel was not up to the quality that we strive to offer at all times. We have made a note of your important feedback on the elevators aspects highlighted by you. Request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. While, we do regret the experience you had, rest assured that we are looking into the cause of this experience. I am sanguine that you shall note the difference on your next visit. We hope to be able to match up to your expectations in the future. Yours sincerely, Nishant Negi General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2019 年 5 月 11 日)
Dear Guest, Your wonderful review of WelcomHotel Dwarka is much appreciated and thank you for noticing our team's special touches throughout the hotel. Glad to read that we could orchestrate a comfortable experience for you. We look forward to the pleasure of having you stay with us again. Yours sincerely, Nishant Negi General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 3 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2019 年 4 月 22 日)
Dear Guest, Your wonderful review of WelcomHotel Dwarka is much appreciated and thank you for noticing our team's special touches throughout the hotel. Glad to read that we could orchestrate a comfortable experience for you. We look forward to the pleasure of having you stay with us again. Yours sincerely, Nishant Negi General Manager

4/10 (不満)

Yoko、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
フロントスタッフが２名しかいないため、非常にまたされた。団体客も多いようなので、もっとスタッフを増やして欲しい。
2019 年 2 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2019 年 2 月 25 日)
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Dwarka and for your feedback. It is a concern to know that your stay at our hotel was not up to the quality that we strive to offer at all times. We have made a note of your important feedback on the check-in delayed aspects highlighted by you. Request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. While, we do regret the experience you had, rest assured that we are looking into the cause of this experience. I am sanguine that you shall note the difference on your next visit. We hope to be able to match up to your expectations in the future. Yours sincerely, Nishant Negi General Manager

10/10 (非常に良い)

じうじん、ロンドン

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新開発地区ドゥワーカにある大規模ホテル。ショッピングセンターとフードコートを併設しており、一般的な買い物が安全、快適に楽しめる。レストランやバー設備の充実しており、インド初心者の方にも最適な宿泊施設と言えましょう。
2018 年 12 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2018 年 12 月 21 日)
Dear Guest, Your wonderful review of WelcomHotel Dwarka is much appreciated and thank you for noticing our team's special touches throughout the hotel. Glad to read that we could orchestrate a comfortable experience for you. We look forward to the pleasure of having you stay with us again. Yours sincerely, Nishant Negi General Manager

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
水からゆにかわるまで、五分以上必要であった。 また水がとても金属臭い。
2018 年 5 月に 7 泊滞在
Nishant Negiからの返信 (投稿日 : 2018 年 5 月 29 日)
Dear Guest, Greetings from WelcomHotel Dwarka!!! At the outset I would like to thank you for choosing our hotel for your stay. I understand that you faced problem regarding water facilities during your stay and I sincerely apologize for the same. Please be assured that the problem has been identified and will be rectified. Please consider this as a one off case and provide us with an opportunity to serve you again in near future. Looking forward to welcome you back. Thanks and Regards, Nishant Negi General Manager

4/10 (不満)

TOKURA

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
不満足です
シャワーの水がまっ茶色で浴びれなかった。残念です。
Nishant Negiからの返信 (投稿日 : 2018 年 3 月 26 日)
Greetings from WelcomHotel Dwarka!! At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. I have taken note of your feedback regarding shower water and sincerely apologize for the dissonance faced. I really appreciate the valuable time taken by you to put down all the feedback, and would like to assure you that we have briefed all concerned departments to take necessary corrective action and to ensure that such guest dissonance does not re -occur in future. We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Nishant Negi General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
よかったです
国際線から国内線のトランジットで宿泊しました。空港からはメトロで四十分弱くらいでした。安く泊まれたので十分満足です。
2017 年 12 月に 1 泊滞在
Rishiraj Singhからの返信 (投稿日 : 2018 年 2 月 8 日)
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
メトロの駅に近いホテル
ニューデリーの主な観光地に行くのにメトロの駅が近いので非常に便利でした。メトロの駅はドワーカセクション10です。空港からのおアクセスも非常にいいところです。
2017 年 11 月に 3 泊滞在
Rishiraj Singhからの返信 (投稿日 : 2017 年 11 月 28 日)
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

4/10 (不満)

K、Tokyo.Japan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
空港までのピックアップサービスについて、出発前に何度がメールしたが、一回もレスポンスがなかった。 Wi-Fiパスワードについて、普通、チェックイン時に、フロントで入手できるが、わざわざ部屋からダイヤルゼロで、ゲストサービスまで電話させ、更に、電話をとったスタッフがすぐに分からず、折り返しの電話を待つこと10分以上、挙げ句の果てに、スタッフの英語の発音が悪く聞き取れず、紙に書いたパスワードを部屋まで持って来てもらうことに… そのやりとりに1時間以上。 最悪のサービス対応でした。
2017 年 10 月に 1 泊滞在
Rishiraj Singhからの返信 (投稿日 : 2017 年 10 月 17 日)
Greetings from WelcomHotel Dwarka!! At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. I have taken note of your feedback regarding airport pick up request and wifi password and sincerely apologize for the dissonance faced. I really appreciate the valuable time taken by you to put down all the feedback, and would like to assure you that we have briefed all concerned departments to take necessary corrective action and to ensure that such guest dissonance does not re -occur in future. We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

10/10 (非常に良い)

Satoshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大満足です。
5つ星でありながら安く泊まれたので費用対効果は大満足です。 ・部屋に関しては、清潔度、アメニティー、大きなバスタブ、お湯、エアコン、水2リットル、等 　すべてに関し不満無し。 ・朝食は種類豊富でおいしいです。 ・メトロ駅まで徒歩5分、そこからューデリー駅まで50分。４０ルピー。 ・近くに清潔なスーパーマーケットあり。お酒も買えます。 今回はチェックアウト後、荷物を預け、メトロで市街地まで出かけ、夜ホテルに帰り、ロビーで くつろいだ後、メトロで空港に向かい、夜行便で帰りました。 次回インド訪問時でも利用したいと思います。
2017 年 8 月に 1 泊滞在
'Greetings from WelcomHotel Dwarka' Thank you for your review on Expedia. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". Your appreciation regarding the room feaures and amenities, reakfast an hotel location is highly motivating. We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

6/10 (普通)

Sushil、TOKYO

良かった点 : 清潔度、客室の快適度
Check IN /Check Out
It takes more than 45 minutes to checkin . There are ways to speed up the check in
2017 年 7 月に 1 泊滞在
Rishiraj Singhからの返信 (投稿日 : 2017 年 8 月 30 日)
Greetings from WelcomHotel Dwarka!! At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. I have taken note of your feedback regarding delay in Check-in and sincerely apologize for the dissonance faced. I really appreciate the valuable time taken by you to put down all the feedback, and would like to assure you that we have briefed all concerned departments to take necessary corrective action and to ensure that such guest dissonance does not re -occur in future. We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
空港から近いと思って宿泊しましたが車で30分かかります。
設備はちゃんとしていますが従業員教育がちゃんと出来ていないのか、サービスレベルが低いです。wifiのパスワードを部屋に届けると言ったのにいつまで経っても届かない、翌朝早朝の空港行きの車の手配を頼んだのに手配されていなかったり、などしました。

8/10 (良い)

mari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ショッピングセンターがある
トランジットで利用するには良いホテルです。 料金を考えると部屋は綺麗で快適に過ごせます。隣にショッピングセンターもあり簡単なものが購入でき便利なホテルです。私はホテルのタクシーでピックアップをお願いしましたが、地下鉄の駅からも近いので地下鉄でも十分これそうですが、夜に到着ならばホテルのタクシーをおすすめします。
2017 年 6 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
送迎やスタッフの対応
ホテルが外部委託している為、少しフライトが遅れただけなのに運転手が迎えにいなく、こちらから電話をかけないといけなかった。 さらに運転手にまでこちらからかけてくれと言われたので英語で交渉する事に苦手な人にはオススメできません。さらに全体的にスタッフの対応も良いとは言えなく、人が変わると話が伝わってないので一から説明する事になった。 ホテル自体はインド大手グループなのだがやはり細かいところはローカルといった所が目に付いた。

8/10 (良い)

DAI、日本、愛知県

良かった点 : スタッフとサービス
ピックアップサービスの変更対応
ニューデリーでの飛行機の乗り継ぎに一泊しました。 事前にEメールにて、ピックアップサービスを予約しておきました。 当日他の飛行機の遅延により、ニューデリー到着便が変更になり6時間以上遅延しましが、 遅延が分かった時点で、予定変更のメールを送っておいたら、ちゃんと迎えに来てくれました。 当たり前かもしれませんが、午前３時の到着だったので、ほっとしました。

6/10 (普通)

Ankit

家族旅行
良かった点 : スタッフとサービス
Food is great, one of the best we had in Delhi hotel.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Naveen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

6/10 (普通)

Rashmi

家族旅行
良かった点 : 施設のコンディションと設備
Translucent bathroom walls are the biggest disappointment. I was unable to control the room thermostat, it was extremely cold and got me sick. Dispite calling several times and fixing (so called) the issue room was freezing, finally I had to turn off the thermostat. No room for hanging clothes, such a tiny closet at the entrance of the room which I couldn’t use properly for my clothes. Phone are collecting dust, I had to clean it before use. Table was also dirty. After taking shower, water was everywhere, drain system is bad (I had personally complained about this).
2024 年 5 月に 2 泊滞在

8/10 (良い)

Rajesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Pradeep

良かった点 : 清潔度、施設のコンディションと設備
Excellent
2024 年 5 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 (普通)

abhinav

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The check in process was very slow . Took 15 mins to check in when all the money was paid and everything . They were scanning the passports and took them forever. When we checked out at 3 am , the lobby was full of mosquito killing smoke . It was impossible to breath. They did not even put a sign or gave us mask . Apart from these stay was fine
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Greetings from Welcomhotel Dwarka !At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Aniruddha

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good property, good food, quick room service, excellent ambiance.
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Roshni

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very helpful & respectful of the needs. The only issue was their updating of menu pricing as they recently changed their pricing on food & alcohol but haven’t updated their online menu.
2024 年 4 月に 2 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Greetings from Welcomhotel Dwarka !At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Sylvain

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was very clean and convenient only for one night in transit
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

2/10 (非常に不満)

abhisar

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Manjeet Singh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hi
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Ankita

2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Sakshi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Sundeep

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing service. Would definitely recommend.
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 (普通)

Rahul

出張, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Overall experience was good in this property nd this was my second time in welcome dwarka but one thing we dont like that is there was a door next to our room nd there was lot of noise coming from there nd other thing is there was no mirror in the room
2024 年 3 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

2/10 (非常に不満)

Kiranveer Kaur

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

2/10 (非常に不満)

Ashok、Redmond

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel did not return the deposit. Did not explain why they failed to refund the money they put on hold.
2024 年 3 月に 4 泊滞在

8/10 (良い)

Senthil Murugan

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Like tha Ambience and Polite staff, The Food prices are too high.
2024 年 3 月に 3 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Monika

2024 年 3 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Monika

良かった点 : 設備とサービス
Best wel slechte roomservice. Ook bij de receptie niet heel vriendelijke vrouw Sonia. Verder wel prima hotel als je online geboekt heb prijzen zijn lager dan bij de hotel
2024 年 3 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 (非常に良い)

Shiju

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 (普通)

Jason

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel is not close to anything viable such as dining or nightlife. This is important because the hotel itself does not contain any nightlife whatsoever. They have a main dining room and another restaurant with similar food, but no stand alone bar or lounge area. Guests are not able to drink outside the dining area or anywhere within the common area, or bring your own alcohol that’s bought from outside. There is ongoing construction which can make noise and become a nuisance especially with only one set of elevator banks. The rooms are nice and cozy, pretty updated. Staff was nice and accommodating and food was good as well.
2024 年 2 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Khushdeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Vasudevan、Holly Springs

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The remote control for the TV had dust covered all over. I understand this is Delhi, you have a lot to complaint about dust and pollution in general, but these small details matter.
2024 年 3 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Kabeer

良かった点 : スタッフとサービス
2024 年 2 月に 3 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 (良い)

Shiv

家族旅行
良かった点 : 施設のコンディションと設備
Positives: - Very good rooms - Close to metro station (walkable distance) - Good location Negatives: - Expedia (and other websites) wrongly mention the distance from Terminal 3 as 3.5 km. That may be as crow flies. Actual distance is about 30-minute drive. - Check in takes ~half hour. Reception staff has attitude issues.
2024 年 2 月に 1 泊滞在
Nishant Negiからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager