エグゼクティブ トリプルルーム ベッド (複数台) | 低反発ベッド、ミニバー、セーフティボックス (室内)、客室ごとに異なる装飾
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ホテル サンスター ヘリテイジの口コミ

3.5 out of 5
ホテル サンスター ヘリテイジ
8A/43, W.E.A. Channa Market, Karol Bagh, New Delhi, Delhi N.C.R

口コミ

8.0

とても良い

評価 10 - 63 件の口コミ中 24 件が非常に良い" "
評価 8 - 63 件の口コミ中 23 件が良い" "
評価 6 - 63 件の口コミ中 10 件が普通" "
評価 4 - 63 件の口コミ中 1 件が不満" "
評価 2 - 63 件の口コミ中 5 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Amisha

良かった点 : 施設のコンディションと設備
Excellent
2024 年 5 月に 3 泊滞在

8/10 (良い)

Manjit

家族旅行
Easy convenient to around anywhere by cab or auto Hotel views is good looking
2024 年 5 月に 1 泊滞在

6/10 (普通)

Parvatipuja

気になった点 : 設備とサービス、施設のコンディションと設備
Room not clean, Everything I see on photo not same To much dust in Room not comfortable to stay. No sanitary kit. Towel old and dirty like hotel use for 50 years. I book 1500 THB Room but everything worse like 500 THB. Totally terrible not valuable. I get Sick because of pollution in hotel. Unhappy 😭😭😭😭😭
2024 年 3 月に 1 泊滞在

8/10 (良い)

Omar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Service great. Thank you.
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Kelly

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not clean. Stayed for 10 minutes observed roaches and left. They did try to offer a new room and they were extremely nice but when u have bug spray on deck this is a known problem. Nothing was done when I cancelled no assistance from Expedia either
2023 年 10 月に 2 泊滞在

4/10 (不満)

riccardo

気になった点 : スタッフとサービス
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

rabbnawaz

出張, カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff, neat Deluxe tripple room. Very spacious

10/10 (非常に良い)

RAVINDER

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had an amazing stay. Very cooperative staff, very polite . Tasty food will stay again for sure

10/10 (非常に良い)

Jesus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great. They helped us to book pur train ti ket to agra and assisted us to get more ruppees exchamge. The front desk was amazing
2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff at the hotel was excellent! They even helped me book a train to Agra. The room and hotel was very clean and safe. I would definitely recommend this hotel.

10/10 (非常に良い)

David

2023 年 3 月に 1 泊滞在

8/10 (良い)

Sherab

2022 年 12 月に 3 泊滞在

8/10 (良い)

yogeshwar

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Rinku Anandからの返信 (投稿日 : 2022 年 7 月 13 日)
Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

Swapnil

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was decent average for the cost paid. Room phone was not working. Breakfast was 230/- which was costly in my opinion. Staff was available all the time. Check in, check out was easy.
2022 年 5 月に 1 泊滞在

2/10 (非常に不満)

Praveen

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible experience
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Satyajeet

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place to stay close to Airport.
2022 年 1 月に 1 泊滞在

8/10 (良い)

Amar

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good friendly staff.
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worth to give a shot
I love the staff and the environment. Everything was clean and nice
2021 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 4 泊滞在

8/10 (良い)

Ghvont

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 5 泊滞在

8/10 (良い)

Edgard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff. Room is fine. We were able to get extra blankets with no problem because the nights were cold. Good breakfast, but needs more varieties when you stay for few nights. Very interesting location because of very few tourists. You are in a typical indian area where you can see how local people are living. The area is safe.
2020 年 1 月に 1 泊滞在

8/10 (良い)

Gaurav

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good service, helpful staff, decent rooms. Dinner and breakfast were very good, but overpriced. Didn’t like the location though. Took some time to get to the hotel.
2019 年 12 月に 1 泊滞在

6/10 (普通)

Jacinto

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Its just ok!
Its just a one night because our flight arrived late. The area is quite dark and in the middle of crowded area. The room given to us with cockcroach but it was nice. Breakfast Food were amazing.
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and service were excellent, and the room completely met our needs. We enjoyed walking around the neighborhood. It is a great place to stay to get a feel for the town, but not too far from the airport (about a half hour drive).
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were very pleased with our stay at Sun star. Hotel was clean and well maintained, staff were very friendly and accommodating with all our needs particularly with organising. We were appointed a wonderful driver Ashok who took care of us each day! Hotel is in a safe area with alot of places to eat and shops within walking distance. Breakfast was good each morning with a good variety! Would definitely return.
2019 年 10 月に 4 泊滞在

8/10 (良い)

Sukhjinder

グループ旅行
良かった点 : 清潔度
2019 年 10 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Staff very friendly, but WIFI seldom worked, electricity went on and off. At check out they tried to charge me again.
2019 年 5 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
Un tre stelle. Servizi e colazione pari a un tre stelle. Personale comunque gentile e disponibile. Camere silenziose.
2019 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Déception
La chambre était confortable avec une bonne literie mais la vue de la fenêtre donnait sur un mur. Le restaurant était en travaux suite à un incendie ainsi nous devions prendre le petit déjeuner dans l’entrée de l’hôtel sur une table de salon, pas très intime et confortable. De plus nous n’avons pas été prévenu de ce problème avant notre arrivée, ce qui est anormal et aucune ristourne ou avantage dû à cet inconvénient.
2019 年 3 月に 2 泊滞在

10/10 (非常に良い)

Parminder jit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice staff and excellent service. Recommend to stay in that hotel. Breakfast awesome😋 Keep it up guys.
2019 年 3 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2019 年 2 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2019 年 2 月に 7 泊滞在

8/10 (良い)

Michele

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Middle of the night arrival
We arrived at at 3 am to a dark hotel,it took a few minutes to have someone open the door. Very helpful staff , breakfast was very nice on the roof top..helped us find atm the next day.
2019 年 2 月に 2 泊滞在

8/10 (良い)

Jonas

良かった点 : スタッフとサービス、客室の快適度
2019 年 1 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Not a good experience. The hotel itself is decent, but check out was and continues to be a nightmare. My Expedia rate includes all room charges and taxes. The front desk associate refused to honor my agreement with Expedia and told me that I must pay 18% in taxes. These taxes were already included in the Expedia rate. The front desk associate informed me that it is not my fault or the hotel’s fault and that I must pay the room charge, the taxes, and then “additional” taxes. Since I had a flight to catch, rather than argue, I let the associate charge my credit card again and told him I would contest the charge. Once I arrived to the airport, I received a message on WhatsApp from the hotel associate who apologized for overcharging me and agreed to provide a refund. He said he could issue the refund via PayTM which we do not use in the US. I have requested several times for my credit card to be refunded and have been told this is “impossible.” A very frustrating experience that soured my trip. I should not have to fight so hard to correct a mistake that was not mine. I will contest the charges directly with my credit card issuer and I will absolutely never stay here again.
2019 年 1 月に 2 泊滞在
Customer Relations Teamからの返信 (投稿日 : 2019 年 2 月 8 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel. We apologize for the error on our part which has led to this review. It was due to a clerical error while entering your reservation in the system that extra amount was charged from you. As soon as we found out about the same we contacted you and tried to figure out a way to refund the same to you. Refunding to a credit card is a long drawn process and would have taken at least 15 days. That is the reason my team suggested options like PayTM and PayPal. We are glad to inform that your refund has been successfully processed via PayPal. We would again like to apologize for the error. We hope you would provide us with another opportunity to serve you on your future visits. Warm Regards, Customer Relations Team

8/10 (良い)

Kat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was helpful and their service was accommodating. The rooftop space and breakfast setup is quite lovely. The only minor complaint would be how the walls are so thin and it's easy to hear sounds coming from other rooms. One night, the noise of another guest snoring in their room was so loud, it prevented me from sleeping. Otherwise, the rooms are clean and comfortable. The bathrooms were even much nicer than expected. So for the price, I would say Sunstar Heritage is a good value. Just remember to pack ear plugs and you're all set!
2018 年 11 月に 3 泊滞在
Customer Relations Teamからの返信 (投稿日 : 2019 年 2 月 8 日)
Hi Kat, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. We apologize for the disturbance and we are looking towards finding a solution for the same. Hope to see you again soon. Best Regards, Customer Relations Team

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Le personnel était courtois et aidant. Hotel un peu vieillot mais confortable. L'eau chaude est disponible certaines heures de la journée. Nous n'avons pas pu prendre de douche chaude avant de quitter en excursion pendant la nuit. La rue est barré aux voitures la nuit, ce qui permet de réduire le bruit du quartier et de bien dormir.
2018 年 12 月に 2 泊滞在
Customer Relations Teamからの返信 (投稿日 : 2019 年 2 月 8 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Hot water is operational from 5 AM to 12 Noon and 5 PM till Midnight. This has been done to ensure that we conserve our natural resources and to reduce our carbon emissions. Besides this, hot water can be made available within 10 minutes of the request being placed. The same was informed to you at the time of check in. We are also looking at ways newer systems to ensure availability 24 hours and should be implementing the same soon. Thank you for making a special mention of our team, location and sleep quality. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, Customer Relations Team

8/10 (良い)

Ana Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good overall impression
Good location of hotel, close to Rajendra Place metro station, quiet and rather safe neighborhood. Improvement points: keep food warm in restaurant and enforce the "quiet nights" initiative. Hallways (not carpeted) very noisy at night and early morning from all the foot traffic and conversations of guests mostly. We had to ask a guest to go back to his room and talk on the phone at 7 am! Food in restaurant very good and staff very friendly, always willing to help and strive for improvement was very obvious.
2018 年 12 月に 5 泊滞在
Customer Relations Teamからの返信 (投稿日 : 2019 年 2 月 8 日)
Hi Ana, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. We have fixed the issue with our chaffing dishes ensuring warm food for our customers. Also we have asked our team to ensure a calm and quiet atmosphere throughout the hotel. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 (非常に良い)

Colin T

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 3 泊滞在
Customer Relationsからの返信 (投稿日 : 2018 年 10 月 4 日)
Hi Colin T, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 (非常に良い)

Helmut

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and friendly.
Hotel is very clean and the staff is extremely friendly and helpful. It does not have the amenities as bigger hotels, but I was not there for that. They have a really nice rooftop restaurant. Location is very centralized. I would definitely stay there again.
2018 年 8 月に 3 泊滞在
Customer Relationsからの返信 (投稿日 : 2018 年 10 月 4 日)
Hi Helmut, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. With regard to amenities we just might add a few soon :) Hope to see you again soon. Best Regards, Customer Relations Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful hotel
Good location hotel which was surprising very clean. The location is close to the metro station which makes it easy to reach other parts of Delhi. Would certainly recommend to stay here. The staff are very welcoming and helpful
GMからの返信 (投稿日 : 2018 年 5 月 24 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, cleanliness and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding Service
The hotel is in a quiet street only 10 minutes walk from the nearest Metro station. The room was very clean and had a comfortable bed. The staff were all amazing and could not do enough to help us. The service was outstanding and they even booked our train tickets to Agra for us.
GMからの返信 (投稿日 : 2018 年 5 月 24 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, location, cleanliness and comfortable beds. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 (良い)

Shubashini

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
GMからの返信 (投稿日 : 2018 年 5 月 24 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff at the hotel were great to us. Very accommodating of our schedule and some extra people staying with us. The breakfast bar was just enough of a variety to keep you interested in coming back each morning. The restaurant for dinner took almost an hour between ordering and receipt of food. I would suggest you call ahead to order, or place the order with the staff and advise that you'll come back in 45mins to eat. The food once it arrived was very good and we ate at the hotel as opposed to trying out anything nearby. The hotel is in a quieter part of town, which was nice for us, at the end of a long day of shopping, it was nice to retreat to a quiet street. It can be a little difficult to navigate to the hotel, but the stay was worth it. There isn't much around the local area in terms of restaurants and it's far from the main shopping street Chandni Chowk, so you may find it difficult to get a rickshaw that's willing to take you out that far. Shopping in Karol Bagh can be done as well and there's plenty of selection on their main foot path street in Karol Bagh.
2018 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2018 年 5 月 24 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We apologize for the long wait experienced when ordering food. The delay is mostly due to the fresh preparation of food but we are working on bringing it down. Chandni Chowk can be accessed via metro and besides Chandni Chowk there are a lot of other areas as well which are good for shopping. You can consult with our team regarding the same. Thank you for making a special mention of our team, breakfast, food and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 (良い)

r

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family holiday
Good sized rooms and bathroom ac worked well roof top for breakfast was nice Area typical India run down But should not detract you from the hotel Could have been bit cleaner dusty around shelves alcoves etc needs bit more attention
2018 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2018 年 5 月 24 日)
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We have highlighted your concerns with our House Keeping team and they are taking extra care regarding the same. Thank you for making a special mention of our rooms, bathroom and breakfast area. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager