The property was fairly well maintained for a beach property, the pool area is nice, lobby is clean. The room was clean but clearly had not been updated in a while. The shower was a plastic drop in shower with mildew in the corners but was fine. The balcony was filthy and the railing was covered in rust, mildew and dirt.
Upon check-in, there were no luggage carts available and we were told it was because people keep them in their rooms (they tells me you need a better system). There were several carts chained together in the lobby but we were told those were reserved for residents. Mind you, we paid full price for the unit and we’re there as “guests of owners”. But that didn’t matter to the fine folks at the front desk.
On the second night, we returned to our resort only to find that the parking garage was full and we had to park across the street in a public parking garage. Being that we had about $10,000 in music equipment in our vehicles that could not be kept in our room, we were not happy about this. After walking the hotel garage and finding 3 open spaces we were still told that the lot was full and could not park there. (Again, management issues). I get that the garage is only so big, but when there are clearly spaces and you’re just being stubborn and care nothing about customer satisfaction then there’s an issue.
I would not recommend this resort to anyone.