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ダブルツリー バイ ヒルトン ダベンポートの口コミ

4 out of 5
ダブルツリー バイ ヒルトン ダベンポート
111 E 2nd St, Davenport, IA

口コミ

7.2

良い

評価 10 - 1004 件の口コミ中 323 件が非常に良い" "
評価 8 - 1004 件の口コミ中 264 件が良い" "
評価 6 - 1004 件の口コミ中 163 件が普通" "
評価 4 - 1004 件の口コミ中 147 件が不満" "
評価 2 - 1004 件の口コミ中 107 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

6.8/10

設備とサービス

7.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
2018 年 10 月に 3 泊滞在
Beth Eからの返信 (投稿日 : 2018 年 11 月 5 日)
Thank you rating our hotel! We look forward to welcoming you back again to improve your next stay to a five star experience!

8/10 (良い)

Allison

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The hotel had a lovely lobby area, and the warm homemade cookies we delicious!! The housekeeping missed tidying the room one day but not a huge problem. The staff was extremely friendly and helpful. Overall a great experience
2024 年 5 月に 2 泊滞在

4/10 (不満)

Jeffrey

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The HVAC in our room was crap. Ran all night but no fan. No cool air. POS.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Nathan、Normal

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Way overpriced for what ya get. Beds need an update and shower had a used feel. Plus they charge 10.00 to park in their lot.
2024 年 5 月に 1 泊滞在
staffからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking your time to leave us a review, we apologize for the inconvenience and will make sure this is taken care of.

6/10 (普通)

estrella

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Very noise, not good for sleep when you are driving long distances and you need to rest
2024 年 5 月に 1 泊滞在
staffからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to leave us a review, we apologize for not meeting your expectations.

10/10 (非常に良い)

Debbie L

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No need to leave the building, you have everything there
2024 年 5 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 5 月 20 日)
Thankl you for taking the time to leave a review, we look forward to seeing you again

6/10 (普通)

Angie

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The sky walk had a small area between the sky walk and the parking garage. It was filthy and creepy. There was garbage in there, throw up, and it smelled like urine. Disgusting way to enter the sky walk leading to a classy hotel.
2024 年 4 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Angie, We do not own the parking garage, this is unfortunate that was your experience. We will reach out to the city and let them know. Thank you for taking the time to leave a review.

2/10 (非常に不満)

Melody

2024 年 4 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the rating

2/10 (非常に不満)

Lauren

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We had two horrible experiences with staff. Absolutely horrible.
2024 年 4 月に 3 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize for the interactions with staff, please reach out to the hotel

4/10 (不満)

Brad

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Very dirty and not well taken care of. On our floor there was a room with door off the hinges. Our room had a vomit stained couch and looked like the bathroom was not cleaned at all. Would not stay here again. Its only redeeming quality is its location. Very walkable to all downtown has to offer.
2024 年 3 月に 3 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We will address this with our housekeeping team, thank you for your feedback.

8/10 (良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Chrissy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

6/10 (普通)

Bridget

グループ旅行
The rooms are really hot and there’s “nothing they can do about it”. Parking is sparse. Our room had a leaky faucet. Bathroom floor was dirty.
2024 年 3 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your feedback

8/10 (良い)

Mollie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Their key-maker went down the morning we checked in, so staff had to let us in our room as we would come and go, but they did their best to get people in their rooms in a timely fashion! Great job to the staff overcoming that obstacle!
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property and thank you for your feedback.

2/10 (非常に不満)

Isabel

2024 年 3 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize that you didn't enjoy your stay with us.

2/10 (非常に不満)

Stori

家族旅行
良かった点 : スタッフとサービス
We were unable to sleep due to the noise that echos through the hotel from the first floor. The sound of people from the bar kept us up until they closed at midnight. The reason we came into town was for a volleyball tournament and we had to be up early. After the bar closed people continued to stay outside their rooms and continue drinking which was even louder once they were on the 5th floor.
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize for the experience you had at our hotel, thank you for your feedback

2/10 (非常に不満)

Nicole

気になった点 : 施設のコンディションと設備
N/A
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize that you didn't enjoy your stay.

10/10 (非常に良い)

Brenda

2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Steve

2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

4/10 (不満)

Kirk

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
No AC, arrived in room at 75 degrees. Turned the AC on, was 78 degrees that evening with unit running entire day. Zero communication from staff regarding dining accommodations or protocols for even trying to order a meal. Woke up to a live band at 7 am on a Sunday morning.
2024 年 3 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize for the inconveniences of your stay, thank you for your feedback

4/10 (不満)

Andre

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fire alarms going off all night
2024 年 3 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your feedback

4/10 (不満)

SAM

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
fire alarm going off for hours. it was not easy with a super loud sound going off in the room.
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize for the inconvenience of the fire alarm, thank you for your feedback

10/10 (非常に良い)

Valerie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only thing i didnt care for this time around was the very loud group after 11 pm. Sound does carry. Everything was great, as usual!
2024 年 3 月に 1 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

2/10 (非常に不満)

Jennifer

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a convenient location to the Rivercenter. Unfortunately we were on floor 6 and it was over 70 degrees outside and because it was March they couldn't turn on the air. It was 86 degrees in our room and would not cool down even with a window open! It was so loud outside with the window open!
2024 年 3 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We apologize for the inconvenience

2/10 (非常に不満)

Lynn

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible!
We stayed here for a dance competition with our friends. Air was broke through the entire hotel. Hotel rooms felt like it was 100 degrees. We had our window open to cool the room down. No lock on the window so it didn’t matter if we kept it closed or open, someone could still get in. Plaster from work they did in the bathroom was all over the floor in the bathroom and by the doors with shoe print. No place to put clothes, which didn’t matter because we leave them in our suitcase. Not staying here again. We stayed here two years back and their air was “broken” then too along with not having half the food we wanted to order in the hotel. We stayed here because our friends wanted to. Next year I’m going back to the Blackhawk Hotel.
2024 年 2 月に 2 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We do apologize for the inconvenience

2/10 (非常に不満)

Jason

家族旅行
良かった点 : 清潔度、客室の快適度
Breakfast was 25 dollars an adult…temperature was uncomfortable in room.
2024 年 2 月に 2 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
Our breakfast is 15 per person and we do apologize for the inconvenience

2/10 (非常に不満)

Torrie

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We were in town for a dance competition. The horel air was not working, by the time maintenance checked, our room was 85 degrees. After multiple complaints we switched rooms. We were able to get in a room with an open window to keep it cool enough (it is february in Iowa. We should not be sleeping with the window open.) Staff was doing what they could, but this is a property management issue that needs resolved!
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
we apologize for the inconvenience

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
Fair but wouldn’t recommend
The hotel itself is very clean but once we got to our room the door handle was falling off. The air wasn’t working! We were able to open our windows but had no screens & only opened a few inches. Not to mention they over booked clients so our double queen beds room had to be changed to a king suite for 2 people. The couch bed wasn’t very comfortable. And the shower was leaking all over the floor with poor water pressure.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
I will have maintenance look into this

4/10 (不満)

Nicole

2024 年 2 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 4 月 8 日)
We are sorry to hear you didn't have a pleasant experience at our hotel

8/10 (良い)

Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
This is a nice hotel, clean, well managed. A little trouble checking in as they were unable to make key cards. The young man at the desk needs a little coaching on how to speak to customers during a crisis. So I smiled and told him how sorry I was this was happening, and we were going to take a seat, put our luggage over here, and that I was sure it would be up and running in no time.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Casandra、Delmar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would be better if had microwaves in rooms
2023 年 12 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice, clean, updated hotel
Beautiful hotel, nice and clean, perfect for a short little weekend getaway for me and my daughter. The only downside was that the pool area was closed for maintenance.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not bad
I was only here for one night. The receptionist who checked me in was very friendly and welcoming. The room was fine for the most part, however it was very warm. When I left in the morning it was 83 degrees, despite the thermostat being set at 65. The fire alarm also went off in the morning, but I don't believe anybody is at fault for that. Overall, I did enjoy my stay and would probably stay again if I am ever back in the area.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Will stay again
It was good! We have stayed before and will definitely stay again. Location is great.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Nikita

2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

10/10 (非常に良い)

Krista

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
We are happy you had a pleasant experience at our property

4/10 (不満)

Patricia

カップルで旅行
It was a well maintained property. Very clean. However, our room was extreeemly hot! The thermostat said 84 even after turned off. Since our room overlooked the lobby we couldn’t even open a window to cool it off. There were two other rooms in our party and they had the same problems with the heat. As soon as we could in the morning we checked out!
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
we apologize for the inconvenience

4/10 (不満)

Melinda

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Rough Shape...
There were several spots of noticeable damage to the walls that were very badly "patched", the floors in the bathroom didnt look like they had been mopped in a while with dirt streaks all over them, there was a hole in the bayhroom door by the door knob that you could see through and it was uncomfortably hot in the whole hotel and room. The room thermostat was set to 65, but it jept blowing hot area and the actual temperature of the room was 77. Other guests we rode the elevator with mentioned it was the same in their room too. It felt like i was saying in a $50/night hotel, not one that was almost $200. Very disappointing.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 8 日)
we apologize for the inconvenience

6/10 (普通)

paula

2023 年 10 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to leave us a rating

8/10 (良い)

Kami

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
No casino
The reason why we booked this hotel was because it stated on their website that the Rhythm City casino was a 2 minute walk. Come to find out there is no casino. I believe it’s a 16 minute drive instead. Also the pool wasn’t open for use.
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your feedback

4/10 (不満)

Joshua

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
This is the 2nd time we’ve stayed here in 30 days and this time was much worse than the first time! The shower conditioner bottle was to be affixed to the wall in the shower and it was lying on the shower floor, the shower was a stead drip and wouldn’t shut off and to add the shower wouldn’t turn on! We had to call maintenance to turn it on for us! The toilet paper holder was loose and barely hanging on to the cabinet! There were missing and loose outlet covers, which is a safety concern! The room was super hot and we couldn’t get the temp down any lower than 73 degrees!! We are exited to stay here for the pool but it wasn’t operational either! All in all these are all maintenance issues that the hotel and discounts should be given if these items persist it’s hard to justify the nightly rate!!
2024 年 2 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to leave us a review, we appreciate your business and feedback

2/10 (非常に不満)

Cassidy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sauna Room
We checked in and had to leave right away for an event so we didn’t even get to see the room until later. When we did get up to the room the thermostat was at 87 degrees and it was like a sauna. There was no way to turn on “air conditioning” we had to turn it off all together. It never cooled down. We asked for fans they didn’t have any. At midnight we had enough and tried to see if the Walmart ten miles away had a fan and they were closed. The desk didn’t help us at all! We were only given Hilton honors points and not refunded our room. I will never stay here again as we didn’t sleep a wink. Should have just drove home in the middle of the night!
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the feedback, we do apologize for the inconvenience you experienced

4/10 (不満)

Ian

2024 年 1 月に 5 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to leave us a postive rating

2/10 (非常に不満)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
2024 年 1 月に 5 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to leave us a rating

10/10 (非常に良い)

juanesha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the positive rating

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the postive rating

2/10 (非常に不満)

Ty

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
There is an issue with the Expedia payment interface and we were charged twice by the property. This has caused significant waste of time and energy to get the extra charges reversed. The property insists I research and resolve how Expedia pays the property and they state they don’t handle this. The hotel charges $100 more per night to book directly, but buyer beware.
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
You are correct when you book 3rd party we have no access to your payment. Thank you for taking the time to leave a review

6/10 (普通)

Eric

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Got a great deal on the room. Nice hotel. Spacious. Unfortunately, the heat didn’t work in our room. Maintenance came and diagnosed it very quickly. Got us in a new room quickly, as well. My only gripe was the smell of oil or something in the air everywhere, which I presume came from the griddle in the kitchen directly below us.
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the feedback

8/10 (良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Needed a break
This is a lovely hotel. I took a couple of kids to get us out during several days of snow/cold/trapped at home. The restaurant was out of a couple of items but we figured it out. Our only complaint was the temperature throughout the lobby, restaurant, and pool area--it was cold!
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your feedback

2/10 (非常に不満)

Pete

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Staffからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the feedback