The property itself is gorgeous, no doubt about it. The main issue is there seems to be some confusion among the security guards that all guests are to be searched and are being suspected of stealing or breaking their rule of no outside food or drink allowed. They are insisting on looking inside private purses/bags and when unable to do so, they would radio their colleague and ask that they search the guests as they’re entering their hotel rooms. This is beyond offensive as the clientele clearly can easily afford such a property to vacation in. The guard went as far as quizzing a private driver that dropped the guests at the hotel where the guests went and what were purchased.
If you want to leave the property to explore the surrounding island, you are asked to obtain a permission pass to leave the premises. Feels like jail time if you ask me.
The spa services are not up to par with what a 5-star hotel resort should have offered. They did not obtain info from an intake form prior to services, made the clients wait despite not being busy and were completely disorganized and unprepared to the point of asking the guest to grab her own towel from the cabinet after showering post body scrub before the massage. No slippers were given and while the client was in the process of showering, a shower gel was handed inside the shower stall for use as they were missing any source of soap or gel for bathing and showering.
The massage skills shld also be improved.