スイート キングベッド 1 台 禁煙 ジェットバス | 高級寝具、デスク、アイロン / アイロン台、可動式ベッド

ベストウェスタン リバーサイド インの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 628 件の口コミ中 215 件が非常に良い" "
評価 8 - 628 件の口コミ中 259 件が良い" "
評価 6 - 628 件の口コミ中 84 件が普通" "
評価 4 - 628 件の口コミ中 42 件が不満" "
評価 2 - 628 件の口コミ中 28 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
dbからの返信 (投稿日 : 2024 年 4 月 22 日)
We appreciate that you have taken the time to share your recent experience. Our primary goal is always to provide our guests with an enjoyable experience. We take this very seriously and are very sorry about the cleanliness. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve.

8/10 (良い)

Jay

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
dbからの返信 (投稿日 : 2024 年 4 月 22 日)
We appreciate that you have taken the time to share your recent experience. Our primary goal is always to provide our guests with an enjoyable experience. We take this very seriously and are very sorry about the cleanliness. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve.

10/10 (非常に良い)

Donovan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10 Would stay again.
2024 年 4 月に 1 泊滞在
DBからの返信 (投稿日 : 2024 年 4 月 22 日)
We appreciate that you have taken the time to share your recent experience. Our primary goal is always to provide our guests with an enjoyable experience. We take this very seriously and are very sorry about the cleanliness. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve.

6/10 (普通)

Jennifer

家族旅行
No elevator. Had second floor room but husband has mobility problems.
2024 年 4 月に 1 泊滞在
DBからの返信 (投稿日 : 2024 年 4 月 9 日)
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 (不満)

Douglas

2024 年 3 月に 1 泊滞在
DBからの返信 (投稿日 : 2024 年 4 月 9 日)
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 (良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lobby had a strange smell, but once in room no smell and it was comfortable and quiet.
2024 年 1 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2024 年 1 月 11 日)
Hello Kevin, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room wasn’t bad but the it was not in the best of neighborhoods. Lock your doors!
2023 年 12 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2024 年 1 月 11 日)
Hello David, We have high standards of hospitality and service and are always working on improving. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right. We hope to see you again soon.

8/10 (良い)

JAMIE

良かった点 : スタッフとサービス、客室の快適度
Just okay
Friendly staff….not the cleanest hotel I’ve ever stayed at by far…pretty good breakfast
2023 年 12 月に 3 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2024 年 1 月 11 日)
Hi Jamie, We appreciate that you have taken the time to share your recent experience. Our primary goal is always to provide our guests with an enjoyable experience. We take this very seriously and are very sorry about the cleanliness. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.

6/10 (普通)

Aaliyah

2023 年 12 月に 2 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2024 年 1 月 5 日)
Hi Aaliyah, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 (非常に良い)

NIGHT

2023 年 12 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2024 年 1 月 5 日)
Hi Night, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 (不満)

Angelia

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I recently had surgery and not supposed to climb stairs, no elevator here and it was dirty and run down and dark. Felt unsafe
2023 年 12 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Angelia, Thank you for taking the time to share your feedback. I am so sorry to hear that you did not enjoy your stay with us. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We want you to know that we will take your feedback to heart as we strive to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 (良い)

Janis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, well located, would stay again
2023 年 12 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 12 月 6 日)
Hi Janis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Ann

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Ann ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 (非常に良い)

Bill

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Total area could be cleaner
2023 年 12 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Bill ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 (非常に良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet convenient easy parking
2023 年 11 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Joshua ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 (非常に良い)

Gary

2023 年 11 月に 3 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2024 年 1 月 5 日)
Hello Gary, Thank you for the review. Your business is very important to us and we value your feedback. Every guest experience is extremely important to us. Thank you for your business.

8/10 (良い)

Chris

2023 年 11 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Chris, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

6/10 (普通)

Nathan

気になった点 : 清潔度、施設のコンディションと設備
The staff tries, and there are obvious attempts at upkeep, but the hotel shows its age.
2023 年 11 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Nathan, Thank you for taking the time to share your recent experience with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We value your feedback and thank you for your business.

8/10 (良い)

Richard

良かった点 : スタッフとサービス
The smoking section was directly in the front entrance. The moment i opened the door it reaked of cigarette and Marijuana. The breakfest should stay open a little longer that 9am when check out is at 11 i feared if i went to eat breakfast i may miss my check out time. Also recommend USB 3.0 charging ports either in the alarm clock or lamps to help with out unplugging anything.
2023 年 11 月に 2 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 11 月 13 日)
Hello Richard, Thank you for taking the time to share. I am terribly sorry to hear of your disappointment with our smoking section. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 (非常に良い)

Dreama

良かった点 : 清潔度、スタッフとサービス、客室の快適度
A little disappointed this time
We stay here a lot and have always been satisfied. Friendly staff, comfortable, great breakfast, reasonably priced. This stay I felt the room wasn’t as clean & tidy this time. The bathroom light switch was broke so you could not turn on the light when in the bathroom, the curtains were messy and didn’t close properly and when we arrived in the room the air conditional was on 60 and was freezing in there. It was 42 outside. We were only there 11 hours so we didn’t report any of this to the front desk. Just a little disappointed in the room we had.
2023 年 11 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 11 月 12 日)
Hello Dreama, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff was wonderful but the hotel condition does not match the photos. Overpriced for the condition of the hotel.
2023 年 11 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for taking the time to share. I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 (良い)

Maria

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Place is clean. Breakfast is good! Staff are friendly . Bed is comfortable. I’ve stayed in other hotels when I’ve traveled here for work and the trains and semis kept me up all night. This place is quiet and get good sleep.
2023 年 11 月に 2 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 11 月 8 日)
Hello Maria ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 (良い)

Kevin

出張
良かった点 : スタッフとサービス、客室の快適度
2023 年 10 月に 2 泊滞在
Dからの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for sharing your experience with us. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Took a long time to check in. No recycling. Breakfast was good. Quiet.
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 (良い)

Beth

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Neat and clean but COLD!
It was freezing cold when we entered the room - 60 degrees. We quickly turned the air off! The room was neat and clean with plenty of towels for the two of us. We were attending a women's retreat at the Presbyterian church and it is close to the church and very convenient.
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 29 日)
Hello Beth ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 (良い)

Alicia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was very comfortable & clean with a view of autumn leaves from the small woodland next door
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 27 日)
Hello Alicia ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 (不満)

Sheryl、Hindsville

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The shower in the room was in terrible disrepair which made it nearly impossible to have a decent shower.
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 27 日)
Hello Sheryl, I am terribly sorry to hear of your disappointment with shower. It is disheartening to learn that you did not enjoy your stay. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 (良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient to interstate; walking distance to good Mexican restaurant; rooms recently renovated nicely; good quality breakfast; pleasant staff
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 27 日)
Hello Richard, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 (良い)

Craig

2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 27 日)
Hello Craig ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Everything was great. Staff was really friendly, room was clean!
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you for sharing regarding your experience with our room and staff. I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 (不満)

Margaret

家族旅行
気になった点 : 施設のコンディションと設備
Too much money for an old hotel
The hotel is old. Cosmetic updates , painting, carpet did not hide the old woodwork, patches in walls (covered by mismatched paint) and old chair in the room. Poor lighting in bathroom. Lobby needs updating and new carpet.
2023 年 10 月に 1 泊滞在
DBからの返信 (投稿日 : 2023 年 11 月 3 日)
Hello, I am terribly sorry to hear of your disappointment with shower. It is disheartening to learn that you did not enjoy your stay. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 (良い)

Michael

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Beware no elevator
If your using a cane scooter or wheelchair let them know when you book. There is no elevator to the upper floor. Also fitted sheet had stains. Everything else including customer svs was very good
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 16 日)
Hi Michael, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 (非常に良い)

Key

2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 11 月 8 日)
Hello Key, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk person when we arrived was grumpy and not friendly in person or over the phone. The rest of the staff, front desk, breakfast area, cleaning were all great!
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 16 日)
Hello Todd , Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 (不満)

Kindra、BLUE MOUND

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Property is not clean. Shower was dirty and clearly had not been cleaned. Linens/Towels are extremely stained and need replaced. Pillows are old and need replaced. We would not return.
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 14 日)
Hello Kindra ,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our towels and your insights regarding our area. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 (不満)

Nic

2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

8/10 (良い)

Andrew

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 14 日)
Hello Andrew, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 (良い)

Teka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 10 日)
Hello Teka, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 (非常に良い)

Monique

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nicely updated rooms.
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 26 日)
Hi Monique, Thank you for the review. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 (非常に良い)

Dreama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 26 日)
Hello Dreama ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 (良い)

patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was big and the bed comfortable. I wish motels would stop providing breakfast. As with this one, it was just barely fair. I would prefer a lower price and get my own choice of breakfast. I would stay here again because of the staff and room size.
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Patricia, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

8/10 (良い)

Martin

2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 10 月 14 日)
Hi Martin, Thank you for the review. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 (良い)

Larry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pleased with stay, however, in room USB charging port would be nice.
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Larry ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 (非常に不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
BW RI Danville
The carpets are worn, the bathroom had mold, the bathroom had a sewer smell the bed sagged at least 4 inches.
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 21 日)
I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No list of dining places
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello Patricia ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 20 日)
Hi Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Larry

良かった点 : 設備とサービス
.
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello Larry ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements

8/10 (良い)

Alison

2023 年 9 月に 2 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello Alison ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Breakfast was good.
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 11 日)
Hello Mark, Thank you for sharing your experience with us. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 (非常に良い)

Alexis

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在
Dinesh Baldawaからの返信 (投稿日 : 2023 年 9 月 8 日)
Hello Alexis ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.