外観

ベストウェスタン プラス マリーナ ショアーズ ホテルの口コミ

2.5 out of 5

口コミ

8.4

とても良い

評価 10 - 1000 件の口コミ中 516 件が非常に良い" "
評価 8 - 1000 件の口コミ中 283 件が良い" "
評価 6 - 1000 件の口コミ中 115 件が普通" "
評価 4 - 1000 件の口コミ中 53 件が不満" "
評価 2 - 1000 件の口コミ中 33 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Hiroki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
あまり良くない評価もありましたので若干心配でしたが、良かったですね。 ホテルに何を求めるかによるのでしょうが、私には全く問題ありませんでした。 周辺は国道沿いの田舎ですが、サンドイッチ屋、タイ料理屋(中華っぽい)、ピザ屋(有名らしい)、ファミマはあります。 出入り口は実際には写真の裏側です。
2024 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
Good Morning Hiroki: Thank you for your review of your visit to our hotel. I'm happy you enjoyed your stay. We strive to make our guests as comfortable as possible. We agree with your comments in that our hotel is centrally located to all one could look for along the south Orange County coast. We hope we will be welcoming you back to the Marina Shores Hotel when you next visit Dana Point. Travel Safely.

4/10 (不満)

Daniel

気になった点 : 清潔度、施設のコンディションと設備
The room didnt seem like it was cleaned properly, stairwell had days of debree and while walking to the pool trim of the wall looked like someone had been working on it and just left it.
2024 年 5 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Good Morning Daniel: We're sorry you were not completely satisfied with your visit to the hotel. We are aware there is a wall repair in progress in the first floor hallway due to a water leak, which was also repaired. The stairwell should be clean, as should your room. We will review your comments with our housekeeping department. Thank you for your feedback.

10/10 (非常に良い)

ami

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Good Morning Ami: We appreciate your business at Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Safe Travels.

6/10 (普通)

Sahasransu

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Sahasransu: We appreciate your business at the Marina Shores Hotel. If you care to share more specific concerns you may have had about your stay, we would appreciate hearing from you. Please feel free to contact the hotel directly. We hope to see you again soon. Safe Travels.

10/10 (非常に良い)

Courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The suite was spacious, could use some updating on the carpet.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Good Morning Courtney: Thank you for your business and review. We are working on replacing some of the carpets, as you noticed. We hope to be welcoming you back again to our hotel on your next visit to Dana Point. Travel Safely.

8/10 (良い)

Eugene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Getting in and out of the shower/bathtub could be very dangerous and because of the platform build up, my head was really close to the ceiling and the shower fixture was below my head. Didn't feel like this was worth $ 189.00 for the room I was given.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Good Morning Eugene: Thank you for your feedback. From your description of your room, I'm guessing you stayed on the third floor in either a room with an oversized jacuzzi in the bathroom, or in one of the Doheny Suites. Either way, sitting on the edge of the tub and swinging your feet in or out makes it easy and safe to get in and out of the tub. Travel Safely.

10/10 (非常に良い)

Fozil

2024 年 4 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Good Morning Fozil:We appreciate your business at the Marina Shores Hotel and are pleased you enjoyed your visit. Come stay with us again soon. Travel Safely.

10/10 (非常に良い)

Anne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very convenient ,close to an event we were attending
2024 年 4 月に 1 泊滞在
Best Western Plus Marina Shores からの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 (非常に良い)

Melanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the perfect spot for a nice weekend getaway near the beach. The accommodations were clean and comfortable. Walking distance to the marina and beautiful views. Would definitely stay here again.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 18 日)
Good Morning Melanie: Thanks for reviewing your visit to our hotel and we're happy to see that you enjoyed your stay. Travel safely and visit again soon.

6/10 (普通)

Olga

出張
気になった点 : 清潔度
Hotel doesn’t have cleaning services every day You have to request it Room condition- outdated and needs better upkeeping
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 18 日)
Good Morning Olga: We appreciate your business and are sorry you were not able to rate your stay with us higher. We do offer daily room service upon request, as you noted. Travel safe.

10/10 (非常に良い)

Kelly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property could use some updating but for the price it was what we expected. The room was standard. That floor needed to be swept; hairs on the floor. The ladies at checkin were very nice. Great location and where able to walk to everything.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 12 日)
Hi Kelly: We appreciate your business and strive to make each guest comfortable. You were very gracious with your rating, but finding hairs on the floor is not in keeping with our standards, so we will be addressing this with housekeeping. Thanks again, and for sure, our location is central to all that the south coast of Orange County has to offer. We hope to see you again soon. Travel safely.

10/10 (非常に良い)

Marcie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful area and beautiful facility.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Good Morning Marcie: We appreciate your feedback and am pleased to see you enjoyed your visit to the Marina Shores Hotel in Dana Point. Travel Safely.

8/10 (良い)

Megan

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is very accommodating. Very safe hotel.
2024 年 3 月に 1 泊滞在
Kevinからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Megan,Thank you for your review. We really appreciate your positive feedback. Means a lot to us. Hope you will come and stay with us again. Thank you for being a valued guest.

10/10 (非常に良い)

Dore

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great pool for the kids. Breakfast buffet was good too lots of options and staff was friendly.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Morning Dore, Thanks for reviewing your stay at Marina Shores Hotel. We're happy to see you enjoyed your visit and we hope to welcome you back to our hotel when you next visit Dana Point. Travel Safely.

4/10 (不満)

Sharon

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The elevator is sooo dirty, it's gross!! And the bath tub too! Breakfast was terrible, only had cheese omelette, cold coffees and brown bananas!
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Morning Sharon: I'm distressed to read your review and can assure you that what you experienced is not normal at our hotel. We will be discussing your review with the onsite management and housekeeping department. As for breakfast, I'm sorry you were disappointed. We serve one hot entree a day, coffee should never be cold (how could that be coming out of the machine?), and as for the bananas, they are one of the most perishable fruits we can serve. Brown skin doesn't mean the banana itself is over ripe, but I understand some people prefer greener bananas. We'll check into it. Please accept our apologies for your experience.

8/10 (良い)

Teobaldo

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the area for sure.. parking is tuff when you have larger SUV
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Morning Teobaldo, We appreciate your business and your review of your stay at Marina Shores Hotel. We are pleased to see you enjoyed your visit. For sure, parking can be tough if you have a large vehicle. Generally, the 6-7 spaces immediately to the right on the upper level as you enter are a bit larger, as are the ones around the front of the hotel if your vehicle can make it around the building and under the pool deck bridge. We hope you'll visit us again soon. Travel safely.

8/10 (良い)

Shelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is situated in a decent location with dining options and parking behind the hotel. It was nice to have the beach really close to us.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Good Morning Shelly: Thanks for staying with us at the Marina Shores Hotel. We're happy to see you enjoyed your visit and hope we will be welcoming you back to our hotel the next time you visit Dana Point. Safe Travels.

10/10 (非常に良い)

Boris

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Boris, We appreciate your business and thank you for taking time to post your review. Travel Safely and we hope to welcome you back soon.

6/10 (普通)

Ruthie

カップルで旅行
気になった点 : 施設のコンディションと設備
Needs updating badly
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Ruthie. We appreciate your feedback and want to let you know that remodeling is in the planning stage. Travel safely.

8/10 (良い)

mitra

2024 年 3 月に 2 泊滞在
Kevin Valecha. General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Mitra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 (非常に良い)

Isabel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay here. Staff was very friendly and helpful.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
Good Morning Isabel: We're very happy you enjoyed your visit to the Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Travel Safely.

6/10 (普通)

Jennifer

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
Room was too small. Difficult to get to the very small closet
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 15 日)
Hello Jennifer: I'm sorry you found your room to be "too small." I don't know what room type you rented, but the hotel has several ranging from standard hotel rooms to spacious King whirlpool suites to even two-room Living/Room Bedroom suites. On your next visit, please contact the hotel to discuss your guest room expectations and we will be happy to do the best we can to meet your expectations.

6/10 (普通)

Catalina

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Entrance to hotel and parking was easy. Check in Fast. 1st room had a window screen bent which would allow mosquitos. 2nd room was dark, one light did not work, less spacious, had a an odd soap and smoke smell. Room was clean, no noise from traffic. Close walking distance to everything. Toilet would not flush right. No microwave. Elevator was super small and slow so many times we had to jog stares.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Catalina: Though I've already responded, we see the review showing up on Expedia as well, so want to respond again. As before, amenities in room vary some by room type, as well as location within the building. None of our rooms, except for wetbar suites, have microwaves as we don't want people cooking in the rooms. All rooms have a refrigerator. We hope to welcome you back soon. Safe Travels

10/10 (非常に良い)

Abel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Host at the register was nice and smooth and sweet
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 6 日)
Good Morning Abel:Thank you for your review and kind comments regarding your stay at the Marina Shores Hotel and your interaction with staff. We appreciate your business and hope to see you again soon. Safe Travels.

8/10 (良い)

John、Topanga

2024 年 2 月に 2 泊滞在
Kevinからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear John,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 (良い)

Kenneth

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff handles requests requests professionally
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Good Morning Kenneth: We appreciate your visit to Marina Shores Hotel and hope to welcome you back soon. Travel safely.

8/10 (良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Christopher:We appreciate your feedback and hope to welcome you back to Marina Shores Hotel soon.

6/10 (普通)

scott

カップルで旅行
Rooms had a strange smell
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Scott: We're sorry your stay wasn't perfect and apologize for the smell you encountered in your room. If I had to guess, it may have been due to the room being closed up and all the rain we've had. Hopefully we'll be welcoming you back on your next visit and you won't have the same issues. Travel safe.

4/10 (不満)

Quinn

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Quinn: We're sorry we fell short of your expectations on your visit. Please contact the GM directly to discuss your concerns and to help us deliver a better experience to you and all our guests. Safe Travels.

10/10 (非常に良い)

Pedro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Pedro: Thanks for reviewing your visit to the Marina Shores Hotel and we're happy you were pleased with your stay. We hope you'll return to our hotel the next time you visit Dana Point. Safe Travels.

6/10 (普通)

Derreck

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The hotel was overall ok, the staff was really helpful and friendly. The breakfast was quite good. The rooms were ok, they had an odd smell to them and they were very small. The pullout was not comfortable for an adult to sleep on, and there were minimal extra blankets for it. The balcony had no chairs to sit on either.
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Good morning Derreck: I'm sorry your visit wasn't quite up to your expectations. I'd agree, the sofa sleepers are best for small children, not adults. But I think that's true of pretty much every sleeper sofa I've ever seen! As for the smell, I suspect it has to do with the hotel being closed up and all the rain we've been having. Travel safe and the next time you're in Dana Point, we hope to welcome you back to our hotel. Please don't be bashful about asking any hotel for extra blankets if you need them.

10/10 (非常に良い)

katrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Katrina: Thank you for your feedback and we're pleased you enjoyed your visit to the Marina Shores Hotel in Dana Point. Come back soon.

8/10 (良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good option close to the Marina
The Best Western Plus Marina Shores is an older, but well-kept property. Rooms, bathrooms, and common areas were clean. Water temp and pressure in the morning were very good. Room had a nice little balcony. We asked for an extra housekeeping visit due to a spilled coffee incident and that was accommodated without hesitation. Starbucks and McDonald's across the street and many other food options also nearby. Walk to the marina is about a mile but do-able for adults.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Pamela: We are glad you enjoyed your visit to the Marina Shores Hotel in Dana Point and we hope to welcome you back on your next visit to our city. For sure, our hotel is centrally located with several dining options available within walking distance of the hotel. We're also centrally located to visit Laguna Beach, San Juan Capistrano, and San Clemente. Travel safe.

10/10 (非常に良い)

Jan

良かった点 : 設備とサービス
Room, service at reception
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Jan: Thanks for your feedback and we're pleased you enjoyed your stay with us. We hope to welcome you back to the Marina Shores Hotel soon.

8/10 (良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enough said.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Kenneth: Thanks for your feedback and we hope to see you again on your next visit to Dana Point. If there's anything we can do to make your stay more comfortable or enjoyable, please don't hesitate to let us know.

6/10 (普通)

Colin

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Colin: I'm sorry we didn't quite live up to your expectations during your visit to the Marina Shores Hotel. Please let us know what we can do better to earn your best rating during your next stay with us. Travel Safe.

8/10 (良い)

manuel

家族旅行
良かった点 : 設備とサービス
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Manuel: Thanks for your feedback. We appreciate your business and hope to see you again soon.

8/10 (良い)

Lois

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
3 nights in Dana Point
Comfortable, clean & very friendly staff. Stayed 3 nights. Breakfast wasn’t great but everything else was. Thought we might have road noise, but we didn’t! :)
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Lois: We appreciate your business at the Marina Shores Hotel and hope to welcome you back to our hotel on your next visit to Dana Point. Travel Safely.

6/10 (普通)

Carol

Due to last minute complications we could not show up.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Carol: I'm sorry you were not able to stay with us due to changes in your plans. However, we hope that when you do actually stay at the hotel, we can earn your best rating. Travel Safely.

10/10 (非常に良い)

Dora

2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Dora: We appreciate your business at the Marina Shores Hotel when you stay in Dana Point and we hope we will be welcoming you back soon. Travel Safely.

8/10 (良い)

Briana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location!
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

joel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Donald

2023 年 12 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Hello Donald: Thanks for your feedback and we hope to see you again soon. Travel safely.

10/10 (非常に良い)

mike

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Denise L

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Ronjon

気になった点 : 清潔度、施設のコンディションと設備
Smelly
2023 年 12 月に 2 泊滞在

8/10 (良い)

janellle

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great budget stay. The rooms aren't fancy, and nothing seems that new, and you can definitely hear everyone in the hallway... BUT it's in a nice location. The staff is super friendly. Breakfast has tons of options. A few things we appreciated- water bottle refill station, electric vehicle charging, big fridge in the room.

10/10 (非常に良い)

ted

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在