外観

タウンプレイス スイーツ バイ マリオット ダラス プラノ / リチャードソンの口コミ

2.5 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 434 件の口コミ中 348 件が非常に良い" "
評価 8 - 434 件の口コミ中 57 件が良い" "
評価 6 - 434 件の口コミ中 15 件が普通" "
評価 4 - 434 件の口コミ中 5 件が不満" "
評価 2 - 434 件の口コミ中 9 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Hotaka

2022 年 5 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2022 年 9 月 7 日)
Dear Hotaka, Thank you for letting us know your visit to TownePlace Suites Dallas Plano/Richardson was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Patrick Nagele,General Manager

10/10 (非常に良い)

Hidenori

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 1 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2021 年 1 月 27 日)
Dear Hidenori, it was a pleasure having you as our guest at TownePlace Suites Dallas Plano/Richardson. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Patrick Nagele, General Manager

10/10 (非常に良い)

Sadia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Sadia, We are happy you had such a lovely stay at TownePlace Suites Dallas Plano/Richardson! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Alejandra Giraldo,General Manager

8/10 (良い)

Pat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Pat, We appreciate you taking the time to leave your kind rating regarding your visit to the TownePlace Suites Dallas Plano/Richardson. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Alejandra Giraldo,General Manager

6/10 (普通)

Ahmed Abdullahi

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Mr. Abdullahi, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Matthew Craig、Southgate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Mr. Craig, Thank you for choosing TownePlace Suites Dallas Plano/Richardson. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alejandra Giraldo,General Manager

10/10 (非常に良い)

Cecil

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was excellent, facilities were in fine working order, clean and up to date. Enjoyed the Saturday breakfast as well.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Cecil, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our refreshing accommodations, delicious breakfast, and exceptional hospitality. Thank you again, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

8/10 (良い)

Obuli Karthikeyan

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear M. Karthikeyan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at TownePlace Suites Dallas Plano/Richardson. We look forward to welcoming you back on your next visit!Alejandra Giraldo,General Manager

10/10 (非常に良い)

Summer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Summer, Thank you for choosing TownePlace Suites Dallas Plano/Richardson. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Eki

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My kids and I had a great spring break stay. The hotel was kids friendly with heated pool, nice breakfast options, and very clean. My kids enjoyed their stay.
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Eki, Thank you for your kind words about TownePlace Suites Dallas Plano/Richardson; we are delighted you and your children had an excellent stay. It is also delightful to know you appreciated our refreshing pool and excellent breakfast. We look forward to welcoming you again soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Tommy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that it was close to the restaurant where we met. The only problem was the one key that didn't accept the code. Another one did replaced the faulty one.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Tommy, It was great to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit a total success. However, we are truly sorry to hear about the inconvenience you experienced with your room key during your stay. We will look into this further to prevent similar situations in the future. Thank you very much for sharing your experience so future guests can see what makes TownePlace Suites Dallas Plano/Richardson an excellent choice when visiting the area.Alejandra GiraldoGeneral Manager

6/10 (普通)

Omar Atef

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Aloha Mr. Atef, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Jill

家族旅行
良かった点 : 設備とサービス
Great place to stay! Staff were super friendly, the room was very clean, everything worked and the bed was very comfortable! We will use this hotel again
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Jill, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Dallas Plano/Richardson. We are delighted to hear that you enjoyed our spotless accommodations and impeccable service. We look forward to welcoming you back in the future.Alejandra Giraldo,General Manager

10/10 (非常に良い)

TARA

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I Needed a quick place to stay near my job. Front desk staff were nice.The room was clean. Everything was excellent.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Tara, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and sharing your experience. We are glad you liked our convenient location and that you had a great stay. We are also happy to know you loved our well-maintained accommodations and that our front desk associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Jian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay and friendly staff, a nice option for business or family trip.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Jian, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Alejandra GiraldoGeneral Manager

6/10 (普通)

Kimberly

家族旅行
良かった点 : 清潔度
Convenient location. Not mentioned at check in, but one of our rooms had a space heater because the unit in the room was not working. The space heater did not have a thermostat so the room got very hot. Also, although the drink menu was displayed, the bartender did not have the ingredients for any of the drinks not even the one she offered me.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Kimberly, Thank you for being our guest and for your candid feedback. We are pleased to know that your overall stay was pleasant. however, we are sorry for the issues you had with the heating unit. We will share your comments with our maintenance team and ensure this issue is resolved. We also apologize for the inconvenience you had with our food and beverage service. We will address your concerns with the appropriate department, and they will look into this matter. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Stephanie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and comfy, just what I needed
Clean and comfy room, extremely friendly service!
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Stephanie, Thank you for your glowing review of TownePlace Suites Dallas Plano/Richardson. We are happy to know you had a pleasant stay and that you were pleased with our well-kept, relaxing accommodations and the superior service provided by our associates. It was a pleasure hosting your visit, and we hope to welcome you back soon. Alejandra Giraldo,General Manager

6/10 (普通)

JIANYU

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Asked for a room clean during 5 days there, but they did nothing
2024 年 1 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Jianyu, Thank you for taking the time to post a review. We are sorry for the housekeeping service issues you endured. We will follow up on your comments appropriately to ensure we are more diligent in our efforts going forward. We appreciate your feedback and hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Alejandra Giraldo,General Manager

10/10 (非常に良い)

Clayton

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked everything about it clean rooms/facilities accessibility to rooms and the dining area great parking easy access to highway
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Clayton, Thank you for the positive review and for taking the time to recognize our hotel. We are glad you loved our clean accommodations, amenities, and all the amenities we offer. It was a pleasure hosting you, and we look forward to your future visit to TownePlace Suites Dallas Plano/Richardson. Alejandra Giraldo General Manager

8/10 (良い)

Maria、Waco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a nice hotel.
2024 年 2 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Maria, Thank you for your recent stay at TownePlace Suites Dallas Plano/Richardson and for posting such a generous review of our hotel. It is a pleasure to know that we exceeded your expectations; our amenities, style, and convenience make us a great place to call home when visiting the Plano area! We enjoyed having you as our guest, and we hope to see you again on your next visit.Alejandra Giraldo General Manager

10/10 (非常に良い)

Anike

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great two day stay here! The room was very clean and efficient. Loved the mini kitchenette and the fact that there was a sofa bed. The staff was friendly and breakfast was great! We will definitely book this hotel the next time we are in Plano.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Anike, Thank you for your kind words about our hotel; we are delighted you had an excellent stay and that you enjoyed our modern accommodations. We are so glad you loved our friendly associates and delicious breakfast. We look forward to welcoming you again at TownePlace Suites Dallas Plano/Richardson.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Reina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish the water in the shower was warmer. シャワーのお湯がもう少し熱いとよかった。
2023 年 12 月に 27 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Reina, It is wonderful to hear how much you enjoyed your stay at TownePlace Suites Dallas Plano/Richardson. We are glad you enjoyed many aspects of your visit. However, we regret not meeting all of your expectations. Your constructive comments are appreciated, as we always want to hear how we can enhance our guest experience. Thank you for being our guest, and we look forward to having the chance to welcome you back in the near future. Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Reina

2023 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Reina, On behalf of our team at TownePlace Suites Dallas Plano/Richardson, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and look forward to serving you again soon.Alejandra Giraldo,General Manager

10/10 (非常に良い)

Joann

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Joann, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Nagesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Guest, We are thrilled you had an excellent stay at TownePlace Suites Dallas Plano/Richardson, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Alejandra Giraldo

8/10 (良い)

Karen

General Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Karen, Thank you for sharing the nice rating about your experience at TownePlace Suites Dallas Plano/Richardson. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Alejandra Giraldo General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very nice
The rooms are very nice and clean.. Spacious and the room we were placed in had a kitchenette fully loaded! They even had things you could borrow from board games to rice cookers!! Only thing i didn’t care for was the beds were sunken in a bit and only one shower door lol made it cold but loves the room! we will put this hotel at a 4 star and will be coming back
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest, Thank you for taking the time to share about your stay at TownePlace Suites Dallas Plano/Richardson. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Alejandra GiraldoGeneral Manager

8/10 (良い)

Kim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Kim, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at TownePlace Suites Dallas Plano/Richardson look forward to your next visit.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Randal

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very helpful, and positive and seemed to care about our stay.
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Randal, Thank you for sharing your perfect rating of TownePlace Suites Dallas Plano/Richardson. We are thrilled to know you enjoyed your time with us and that you especially loved our intuitive associates. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

8/10 (良い)

brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Brian, Thank you for choosing TownePlace Suites Dallas Plano/Richardson. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Alejandra Giraldo,General Manager

10/10 (非常に良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything but the condition of the carpet, tile beds and pillows was great. Room 310 needs to be completely gutted and redone with new carpet, beds, pillows, bathroom tile. However I cannot speak more highly about this place, they have a full kitchen with garbage disposal, sink, dish washer, knives, forks, spoons, micro, full fridge, plates etc in the room it was great. The other cool thing they do is allow you to cook on new Webber genesis out by the pool that they supply. There’s a huge gas grilling area, they supply seasoning, tongs, gas all you need is food. Really cool place
2023 年 11 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Chris, Thank you for being our guest and for the detailed review of your stay. We are glad that your overall experience was pleasant. We are delighted to know that you enjoyed the amenities we offer to our guests. However, we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Alejandra Giraldo

10/10 (非常に良い)

Vanessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Anna was fabulous! Her smile, her attentiveness and kindness were second to none!!
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Vanessa, Thank you for sharing your gracious review about the outstanding service you received from Anna. She has a great passion for providing exceptional hospitality, so we are pleased to share your wonderful comments with them. Thank you for choosing TownePlace Suites Dallas Plano/Richardson; we look forward to accommodating you again soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Doug

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Doug,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites Dallas Plano/Richardson.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Diana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room is very clean. My only complaint is that the maids did not service the room until the day before we left. Had to go downstairs to get coffee two days in a row. And had to ask for additional toilet paper, and they did not even make the bed.
2023 年 10 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Diana, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your wonderful rating. We hope you had a great stay and we are thrilled to read you loved our well-maintained accommodations. Having said that, we would like to apologize for the service issues you had; we will certainly address this with the appropriate individuals to ensure a better guest experience going forward. We are also sorry for not meeting all of your expectations. Thank you again for your feedback, and we look forward to welcoming you back for the flawless visit you deserve.Alejandra GiraldoGeneral Manager

8/10 (良い)

Adrian-Ted

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was a variety of breakfast items that included some healthy options
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Mr. Ted, Thank you for being our guest and for sharing your experience. We are delighted to hear that you enjoyed our delicious breakfast options. We will certainly share your compliments with our culinary team. We look forward to welcoming you back at TownePlace Suites Dallas Plano/Richardson in the future.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Inge

2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Inge, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra Giraldo,General Manager

8/10 (良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were on the smaller side for three people. Had to ask for bedding for the pull out. Hotel was clean. Staff was friendly and attentive. Would stay here again but book a different room for 3 people.
2023 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Kimberly, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your positive rating. We hope you had a pleasant time with us and we are glad to know you liked our well-maintained accommodations and courteous associates. However, we regret not meeting some of your expectations. It was our pleasure hosting you, and we sincerely appreciate your dedication to staying with us again; we are looking forward to it.Alejandra GiraldoGeneral Manager

6/10 (普通)

Katie

良かった点 : スタッフとサービス
There are definitely similar properties in the area that I prefer to stay at compared to this Marriott. The King suite was incredibly small and the carpet was not vacuumed before our stay, bits and crumbs all over the floor. Biggest problem was the a/c unit. It would turn on quietly for a few minutes, then start making a loud rattling noise, then would be quiet again. It constantly woke us up during the night and even turned down, the room was rather warm. The outdoor seating area with the fire pit faces the main road, not a nice and quiet place to hang out. The free breakfast was a nice perk with fruit, yogurt, oatmeal, eggs, waffles, and breads. Overall, would choose a different hotel.
General Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Katie, Thank you for being our guest and for your candid review. While we hope you had a pleasant stay, we apologize for the lack of upkeep of your accommodations. We will follow up with our housekeeping team to ensure a better guest experience going forward. We are also sorry for the issues you had with the air unit in your room; your feedback will be shared with the appropriate individual to address these concerns. We certainly understand the frustration caused and are very grateful for your patience. Having said that, we appreciate your comments about our complimentary breakfast offerings. Thank you again, and we hope you will change your mind and revisit us for the flawless experience you deserve. Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Star

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice rooms
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Star, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your wonderful review. We are pleased to know you enjoyed your time with us and that you loved our well-kept accommodations. We appreciate your business, and we look forward to having another opportunity to be of service again. Safe travels.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and pleasant
Nice place. Breakfast was good. Room was clean and bed was very comfortable.
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Guest, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your generous rating. We are thrilled to know you had a great stay and that you especially loved our well-maintained accommodations and complimentary breakfast offerings. It was our pleasure hosting you, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

zahrane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Zahrane, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Shahrukh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was nice and bed comfortable. Breakfast was excellent with lots of choices.
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Shahrukh, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for your excellent rating. We are thrilled to know we exceeded your expectations and that you especially loved our well-kept accommodations and complimentary breakfast offerings. It was also a delight to read our comfortable beds provided you with a relaxing night’s sleep. Thank you for your wonderful compliments, and we look forward to welcoming you back for another exceptional experience. Safe travels.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Kara

2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Kara, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites Dallas Plano/Richardson, and we look forward to welcoming you back soon.Alejandra GiraldoGeneral Manager

6/10 (普通)

Jeffrey

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Wifi was not working and AC was not working had to go through trouble and wait till they got it working
2023 年 9 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Jeffrey, Thank you for taking the time to write a review of our hotel. We are genuinely sorry for the maintenance issues you encountered with your room and the inconvenience this caused you. However, we were happy that our team was able to resolve everything to your satisfaction, but we wanted to apologize for this frustration during your time with us. We understand that every detail matters and assure you we are working to correct these concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Keisha、LAS VEGAS

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay again. Attentive staff. Friendly staff. Just a great experience.
2023 年 9 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Keisha, Thank you for the kind review. It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing TownePlace Suites Dallas Plano/Richardson; we look forward to seeing you soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Keyontea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Keyontea, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Jian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Modern and nice!
2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 16 日)
Dear Jian, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alejandra GiraldoGeneral Manager

10/10 (非常に良い)

Veronica

2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Veronica, Thank you for your recent stay at TownePlace Suites Dallas Plano/Richardson and excellent rating. It is a pleasure to know that we exceeded your expectations; our amenities, style, and convenience make us a great place to call home when visiting the Plano area! We enjoyed having you as our guest, and we look forward to seeing you again on your next visit.Alejandra Giraldo,General Manager

10/10 (非常に良い)

Heidi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location of this property, as it was easy access to major freeways, restaurants, gasoline stations, etc. Also the front desk clerks, especially Anna, were very friendly and accomodating to our every needs. Just wish they carried Diet Cokes in their grocery items. (They only carry Pepsi products.)
2023 年 8 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Heidi,Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for taking the time to post your review. We are delighted to know how much you loved our location, friendly service, and amenities. We are always striving for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Alejandra GiraldoGeneral Manager

8/10 (良い)

Adrian-Ted

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was nice. Breakfast was average. Area behind hotel is a little sketchy. One business was loud with motorcycles but quieted down after 6.
2023 年 8 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Adrian-Ted, Thank you for choosing TownePlace Suites Dallas Plano/Richardson and sharing your experience. We are happy to know you liked our comfortable accommodations and that you enjoyed our breakfast offerings. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Alejandra GiraldoGeneral Manager