フロント

スーパー 8 バイ ウィンダム ダラス ラブ フィールド エアポートの口コミ

3 out of 5

口コミ

5.6
評価 10 - 1007 件の口コミ中 184 件が非常に良い" "
評価 8 - 1007 件の口コミ中 193 件が良い" "
評価 6 - 1007 件の口コミ中 162 件が普通" "
評価 4 - 1007 件の口コミ中 126 件が不満" "
評価 2 - 1007 件の口コミ中 342 件が非常に不満" "

6.0/10

清潔度

6.6/10

スタッフとサービス

5.8/10

設備とサービス

5.8/10

施設のコンディションと設備

5.2/10

環境への配慮

口コミ

10/10 (非常に良い)

HIROYUKI、ASHIYA

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
値段の割には快適で、コスパはよかったです。
2024 年 5 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
トランジットの目的で宿泊しました。ダラスの空港よりタクシーで15分程度、40-50ドル程度で到着します。部屋は広く機能的で、快適です。歩いてすぐのところにファミリーレストランなどの食事をするところがあります。
2019 年 9 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2019 年 10 月 9 日)
Hi, Thanks for spending your valuable time to write the review. Surely, we will work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Cheshta

6/10 (普通)

Grace

良かった点 : 清潔度、スタッフとサービス、設備とサービス
ダウンタウンへのアクセスが不便
2019 年 8 月に 4 泊滞在
Shakからの返信 (投稿日 : 2019 年 9 月 7 日)
We love 5s! What can we do better so we can make your next stay better?

10/10 (非常に良い)

IMAI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 6 泊滞在
Patrick Pfeifferからの返信 (投稿日 : 2019 年 5 月 9 日)
Thank you for taking the time to leave us a rating. What are a few things we did to make your stay so enjoyable, so that we may keep doing great things? We look forward to your next stay with us.

6/10 (普通)

Nelson

It was cool
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

deon

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms was dirty, staff was rude ,area not safe,lobby looks dirty and has an odd smell, i highly do not recommend this location, health inspection needed here
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

2/10 (非常に不満)

Jossh、San Antonio

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I WON'T BE BACK. THE PROPERTY IS DIRTY, OLD, AND UNDER RENOVATION. I REGRET BOOKING WITH THIS UGLY-LOOKING HOTEL. I WAITED OVER TWO HOURS FOR THE MAINTENANCE PERSON THAT NEVER ARRIVED.
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 (非常に不満)

Kevin

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Theproperty
2024 年 5 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 26 日)
Hi Kevin,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 (普通)

Cleber

出張, カップルで旅行
良かった点 : 清潔度
Pool was closed
2024 年 5 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Cleber,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 (良い)

Justin

良かった点 : 清潔度、スタッフとサービス、設備とサービス
.
2024 年 5 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 16 日)
Hi Justin,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 (不満)

sebastian

出張
気になった点 : 清潔度、施設のコンディションと設備
la bañera se tapaba, el hotel esta en reformas
2024 年 5 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 16 日)
Hi Sebastian,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 (普通)

Aviance

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the price it's acceptable
2024 年 5 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 (不満)

Alondre

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 5 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 (非常に不満)

Ed

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Construction still ongoing throughout the complex, Grit on the floors in our room our feet were FILTHY. This property was reopened Toooooo soon. Hallways and elevators laden with paint chips and wallboard residue. If it was not for our wedding commitment there is no way that we would have stayed there.
2024 年 4 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 (非常に不満)

Anilu

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No usb for charge cell phone and front desk does not have electricity plugs for this, had to walk in the dark to nearest gas station with a dead cell. When trying to shower, nothing but cold water that took approximately 10min to get warm water. Roaches in room, now I suffer a roach phobia, had to ask to get moved and was given a hard time. My rating is the result of the inconvenience to my stay.
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was pretty decent. Not one bad thing to say. The area was quiet but I did see prostitution around by Waffle House. Otherwise a good trip! Awesome stay!
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Nicole,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 (非常に不満)

Oscar

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room smelled dirty, everything seemed to be broken, had a hard time showering since I had to hold the shower head with nowhere to place it.
2024 年 4 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Oscar,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

8/10 (良い)

Degarrius

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 (普通)

Laura-beth

出張
All in all the property was well kept I did have a few roaches in my room. There’s a lot of security measures like you can’t get in the front door without a key card.
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 (非常に不満)

deon

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was dirty, room was not clean kids was loud with playing in hall way on second floor , front desk clerk was rude and unwelcoming made me feel very uncomfortable ,funds has not been returned as of yet , management should do something about this totally unacceptable
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 (良い)

Jing

2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 (良い)

Daniel

出張, 家族旅行
良かった点 : スタッフとサービス
Good for the price if you are not to picky
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Daniel,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 (非常に不満)

KeLacia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The foreign lady that works at the front was very rude and vague. I tried to be civilized and professional while talking about the issue I had at the facility but I’ll never book here again. They can go to hell as long as their “policies”. Very unprofessional staff and y’all can do a lot better
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 (非常に不満)

Craig

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My toilet wasn’t working and when I informed the clerk she told there was nothing that could be done and that if I moved rooms I would have to pay extra. No came to fix my toilet til Sunday morning after being there since Friday evening and no I’m not stretching the truth. There was roaches in the room that I complained about and was met with a “what you want me to do” This is a guaranteed no-no for a return stay…
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 (普通)

Mirna

2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 (非常に不満)

Jose

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Jose,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 (普通)

Roberto

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Roberto,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 (非常に不満)

Ibrahim

家族旅行
気になった点 : 清潔度、設備とサービス
There was no hot water in the bathroom. It was dirty and dusty. Bad experience
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Ibrahim,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 (非常に良い)

Sulma、Baytown

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good customer service clean nicely decorated
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 (不満)

Manuel

気になった点 : 清潔度、施設のコンディションと設備
Fußweg von der Station zur Unterkunft gemindertes Sicherheitsgefühl am Abend. Zusätzlich Baustelle in der Unterkunft selbst.
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 14 日)
Hi Manuel,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 (良い)

Eric

ペット同伴の旅行, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Property under construction and crew left the elevator, stairwell and hallway a dirty dusty mess.
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Eric,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 (非常に良い)

Mike

2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Mike,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 (非常に良い)

Luis ignacio

2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Luis,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 (非常に不満)

alejandro de jesus

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 (非常に良い)

Pedro D

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Pedro D,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 (良い)

alfonso

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice excellent
2024 年 3 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 (非常に不満)

Michael

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
One side nothing works the other side is new but smells terrible.
2024 年 3 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Michael,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 (良い)

tia

出張, 小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
Still waiting on my Onekey points adter checkout
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

tia

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
Good
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Marcos

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在

4/10 (不満)

Raven

気になった点 : 清潔度
No breakfast, pool closed.. False claims
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

MaKayla

気になった点 : スタッフとサービス、施設のコンディションと設備
The carpet in the room is so dirty and disgusting. It honestly looks like a crime scene on the floor. Paid for the night and checked out because the floors were so nasty and the entire room smelled like a pack of cigarettes even though we had a non smoking room. I called the front desk to ask if they could switch our room due to the extremely dirty floor and they said they didn’t have any more rooms for the night.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We will try our best meet your expectations in the future.

8/10 (良い)

Angel Adriano

良かった点 : スタッフとサービス
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Rizwan

2024 年 3 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Rizwan,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

4/10 (不満)

Karen

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
While traveling with 3 kids, they put us in a room with no tv. The phone didn’t work, stains on the carpet, didn’t even have coffee ready by 7 am. I guess it’s true, you get what you pay for. Beds were comfortable though.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
We are so sorry for the inconvenience. We will try our best meet your expectations in the future.

2/10 (非常に不満)

Eddie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1) They never said the property was under construction when we booked. 2) The room we got was on the 3rd floor with all the construction and no A/C. 3) The room we got was PreOccupied, someones stuff was in the room.4) When we got another room on 2nd floor the key didnt work, went back 2x before key worked. 5) Shower head was clogged and drippy with hardly no pressure and the towels were scratchy. when we asked for more towels, they said they were all the same and thats all they had. 6) The next evening after we got back from activities, our keys didnt work again. We went back 3x before key worked again...Over all, the worst experience at a hotel, with the worst customer service ever!! and They asked for $100 deposit which was not stated or required, when we booked room...
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. We will try our best meet your expectations in the future.

2/10 (非常に不満)

Elizabeth

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Maraely

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

6/10 (普通)

Antoinette

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
In my room, the AC unit didn't work, and I smelled gas coming from it, the Telephone didn't work, and I heard a banging from the Ice machine all night and it didn't have free breakfast.
2024 年 2 月に 4 泊滞在
MGからの返信 (投稿日 : 2024 年 3 月 6 日)
We are so sorry for the inconvenience. We will try our best to resolve the issues you had with the room.

2/10 (非常に不満)

Abdul

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在