Disappointed in room assignment which had a window blocked almost entirely by a concrete wall. Unexpected pool maintenance required us to leave after 5 minutes. Bad surprises.
Stephen
2024 年 5 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to review us, Stephen. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
10/10 (非常に良い)
Tracy、North Port
出張
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff.
Tracy
2024 年 4 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 5 月 2 日)
Tracy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Chris
出張
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
was great, didn't like the breakfast start time. with traffic i had to leave to get to work before it opened.
Chris
2024 年 4 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 4 月 19 日)
Chris, thank you very much for your feedback! We hope to serve you again in the future.
10/10 (非常に良い)
Samantha、Pickton
カップルで旅行, 家族旅行
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ClI’m se to the shops and restaurants in Rockwall
Samantha
2024 年 4 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you very much for your positive feedback! We hope to serve you again in the future.
10/10 (非常に良い)
Bao Phuong
家族旅行
2024 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Accommodated 5 people
Bao Phuong
2024 年 4 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 4 月 2 日)
Bao, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
8/10 (良い)
Yunia
2024 年 3 月 26 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Yunia
2024 年 3 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 28 日)
Yunia, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
6/10 (普通)
Kenya
カップルで旅行
2024 年 3 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
So the best way that I can describe. This property is odd. It has a parking lot, but it’s weird. It’s hard to find the lackluster entrance and during our stay all of the water(in the shower, from the sink, and even the drinking water provided in the lobby) smelt and tasted like it had chlorine in it. It was so strong in the shower, but it felt like you were at a public pool. When telling the front desk person about this occurrence, we were told that they were having an issue with our hot water and that was it.
The breakfast that’s provided is okay but is definitely better on the weekends providing you with waffles and bacon.
This hotel is definitely mid and odd.
Kenya
2024 年 3 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 25 日)
Kenya, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
8/10 (良い)
Oumayma
2024 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, new and wide rooms.
Breakfast option we’re not up to standard
Oumayma
2024 年 3 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you very much for your feedback! We hope to serve you again in the future.
10/10 (非常に良い)
Dawn
カップルで旅行, 家族旅行
2024 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was very friendly and helpful. We look forward to visiting again.
Dawn
2024 年 3 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dawn, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Brianna
家族旅行
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great spot to stay in Rockwall. The staff were all very nice!
Brianna
2024 年 3 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 11 日)
Brianna, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Chris
2024 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
Chris
2024 年 3 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you very much for your positive feedback! We hope to serve you again in the future.
10/10 (非常に良い)
jackelen
出張
2024 年 3 月 2 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent staff and property. I will stay here again.
jackelen
2024 年 2 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 4 日)
Jackelen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Celeste
家族旅行
2024 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice accommodations and pretty rooms.
Celeste
2024 年 2 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 29 日)
Celeste, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Ashley
2024 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed here and at the Hilton next door. In our opinion this is way better of a hotel than the Hilton. Staff was great, it was more up to date and half the cost!!
Ashley
2024 年 2 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.
10/10 (非常に良い)
Carolyn
2024 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and staff was very helpful.
Carolyn
2024 年 2 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 26 日)
Carolyn, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Lori
家族旅行
2024 年 2 月 22 日
良かった点 : 設備とサービス
Beds were a little hard but thats what my wife said i slept fine
Lori
2024 年 2 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you very much for your feedback! We hope to serve you again in the future.
6/10 (普通)
Geun
2024 年 2 月 19 日
Geun
2024 年 2 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.
10/10 (非常に良い)
Faris
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
5 starts
Faris
2024 年 2 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 15 日)
Faris, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Mondrell
2024 年 2 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mondrell
2024 年 2 月に 3 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 14 日)
Mondrell, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
4/10 (不満)
Timothy
出張
2024 年 2 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel Needs Sound Barriers
Well everything was good except two things. When i arrived the room smelled like smoke and pets. The other problem was the sound from the road. I could here eighteen wheelers pass buy . Apparently they are doing construction down the street. But they weren’t there during the night. There is a bridge right before the hotel. Every time a truck would hit the end of the bridge it would thump five times. It went on all night and day. The insulation must be very thin or the window had a whole in it. So loud couldn’t go to sleep. By the way the breakfast area does not open until 7:00 if your a early riser.
Timothy, Thank you for taking the time to send information regarding your recent stay. I understand your frustrations and we are looking at several options to mitigate this during the highway expansion. Our breakfast hours are slightly different on the weekends based on guests sleeping in a little later than our weekdays. I do hope that you will give us an opportunity to serve you again in the future. If your travels bring you to Rockwall during the construction, please reach out to me directly so I can provide a room assignment on the opposite end of the hotel. We will also be providing ear plugs if needed. Again, my apologies. Karen CoughlinGeneral Manager
10/10 (非常に良い)
James
家族旅行
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Emergency repairs on house and this property was so accommodating
James
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 14 日)
James, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Rachel
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beds and pillows are heavenly, very thing was new and clean, TV, air, heating worked and they offer a nice breakfast with eggs, bacon, fresh fruits, waffles, coffee options, cereal, muffins, bagels, toast and more.
Its a 10.
Thanks Rachel for the wonderful comments. I will share this with the entire team. They work very hard to make your stay memorable. We hope to welcome you back soon. Karen CoughlinGeneral Manager
10/10 (非常に良い)
Mildred
出張, 家族旅行
2024 年 1 月 22 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Mildred
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 23 日)
Mildred, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Marquette
家族旅行
2024 年 1 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My unbelievable hotel experience: Scoring a 10/10!
What a delightful stay at this hotel! The staff were so welcoming and helpful, making check-in a breeze. The sundry shop was well-stocked with anything a guest could need. The bar and lounge area exuded cozy charm - the perfect spot to unwind with a cocktail. As a family, we appreciated the kid-friendly amenities. Beyond the hotel's many comforts, the premier location truly impressed us. Just miles from Amerisport and walking distance to fabulous shops and restaurants, we couldn't have asked for a more ideal spot. With its wonderful accommodations and unbeatable location!
Marquette
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 22 日)
Marquette, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
Thank you for taking the time to rate your recent stay with us. Your business and feedback are very important to us. We hope you will have the opportunity to stay with us again.At Your Service,
10/10 (非常に良い)
Helena
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 1 月 17 日
良かった点 : 清潔度、設備とサービス
Very clean and spacious
Helena
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 19 日)
Helena, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Madai
家族旅行
2024 年 1 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Madai
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 15 日)
Madai, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Curtis
家族旅行
2024 年 1 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Curtis
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 15 日)
Curtis, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
emilie
2024 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
emilie
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 15 日)
Emilie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Samuel
家族旅行
2024 年 1 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Samuel
2024 年 1 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 15 日)
Samuel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
ROBERTO
家族旅行
2024 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ROBERTO
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 10 日)
Roberto, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Alfonso
2024 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Area
Alfonso
2024 年 1 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 10 日)
Alfonso, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Kalvin
2024 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kalvin
2024 年 1 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 10 日)
Kalvin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
donna
2024 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
donna
2024 年 1 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 10 日)
Donna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Susan、SHERWOOD
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Hotel was convenient for us.
Susan
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 3 日)
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
8/10 (良い)
Mimi
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mimi
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 16 日)
Mimi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
8/10 (良い)
Jerry
2024 年 1 月 2 日
Jerry
2023 年 12 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 3 日)
Jerry, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
10/10 (非常に良い)
Alberto
小さなお子様連れの家族旅行
2024 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was so friendly witch made the experience so much better. Thank you to the staff.
Alberto
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 3 日)
Alberto, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
10/10 (非常に良い)
Drema
カップルで旅行
2024 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We traveled on Christmas day so options to eat were limited. We enjoyed our full bar service and SHEREE. She made Christmas day fun. Will definitely return.
Drema
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 3 日)
Drema, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Tucson
出張, 家族旅行
2023 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice service and very clean hotel
Tucson
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 1 日)
Tucson, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
8/10 (良い)
Jason、kyle
2023 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Na
Jason
2023 年 12 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 1 日)
Jason, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
10/10 (非常に良い)
michael
2023 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We drive an EV and the electric chargers were broken. Everything else is perfect!
michael
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2023 年 12 月 28 日)
Michael, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
10/10 (非常に良い)
Mario
家族旅行
2023 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family felt safe and rested.
Mario
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2023 年 12 月 28 日)
Mario, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
8/10 (良い)
INSUNG
2023 年 12 月 26 日
INSUNG
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 1 月 16 日)
Insung, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
10/10 (非常に良い)
Rita
2023 年 12 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice large room, great friendly staff..walking distance to the Harbor and restaurants.
Rita
Ownerからの返信 (投稿日 : 2024 年 2 月 14 日)
Rita, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
Nina
2023 年 12 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nina
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2023 年 12 月 18 日)
Nina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Delicia
家族旅行
2023 年 12 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel was really close to the Harbor, which had food and entertainment nearby. It was a very comfortable and nice hotel for a family stay.
Delicia
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2023 年 12 月 11 日)
Delicia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
10/10 (非常に良い)
David J
2023 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
David J
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2023 年 12 月 8 日)
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
floyd
2023 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
floyd
2023 年 12 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2023 年 12 月 6 日)
Floyd, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 (非常に良い)
Randy
カップルで旅行
2023 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, clean and comfortable. Great location
Randy
2023 年 11 月に 4 泊滞在
Ownerからの返信 (投稿日 : 2023 年 11 月 29 日)
Randy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!