大型冷蔵庫、電子レンジ、コーヒー / ティーメーカー、調理器具と食器

ソネスタ ES スイーツ ダラス メディカル マーケット センターの口コミ

3 out of 5

口コミ

8.0

とても良い

評価 10 - 591 件の口コミ中 262 件が非常に良い" "
評価 8 - 591 件の口コミ中 167 件が良い" "
評価 6 - 591 件の口コミ中 70 件が普通" "
評価 4 - 591 件の口コミ中 43 件が不満" "
評価 2 - 591 件の口コミ中 49 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備
高速道路の近くのため、夜間でも車の騒音がかなり気になる。設備も古く、二階以上へのエレベーターがないため重い荷物を持っていると辛い。
2019 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 5 月 24 日)
Dear Guest, thank you for evaluating your stay with us. We apologize for the inconvenience you had due to our elevators and by noise from the highway. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another room. We hope you will return as we would love to provide you with a better experience and a good night's rest. Terri Elorreaga, General Manager

10/10 (非常に良い)

scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bed was comfy older hotel but worked great for our quick stop and nice simple breakfast
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Scott, thank you for your positive feedback! We are delighted to hear you found the bed comfortable and enjoyed your stay at Sonesta ES Suites Dallas Medical Market Center, including the breakfast offerings. We're looking forward to welcoming you back for another great experience.

6/10 (普通)

Michael

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
If you enjoy the sound of fighting and police outside your window look no further
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Michael, we are sorry to hear that your visit was affected by outside disturbances. Ensuring a peaceful environment for our guests is one of our priorities. While we strive to maintain a calm setting, sometimes external factors are beyond our control. However, we will certainly consider available strategies to mitigate any future incidents of this nature. We truly appreciate your feedback.

6/10 (普通)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The property was clean. Not a very good area. Had to pay for parking.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Jane, we appreciate you taking the time to share your feedback. It's good to hear you found our property to be clean. However, it seems like the location wasn't ideal for you and the parking fees came as an unexpected surprise. We strive to provide clear information about such costs and will ensure this is better communicated in future. We hope to welcome you back and offer you an improved experience next time.

4/10 (不満)

Richard

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This is not as many people have recommended. "Sewer issue" that required me to move to another room only to find a dead water bug in the kitchen area in new room. Never again.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Richard, it's regrettable to hear that your stay didn't meet your expectations due to the unforeseen maintenance issue and the cleanliness concern you encountered. We strive for our guests to have a comfortable and enjoyable stay, and we're sorry this wasn't your experience. We appreciate your feedback as it assists us in taking action where necessary, and in improving for future stays.

10/10 (非常に良い)

Tristan

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Tristan, thank you for your concise feedback. It's wonderful to hear that you had a positive experience at Sonesta ES Suites Dallas Medical Market Center. We hope to welcome you back in the near future.

6/10 (普通)

Jessica

小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They do not accept certain backs cards
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Jessica, thank you for your comments. We understand that payment options can sometimes limit convenience. Please be assured we're continuously looking at ways to offer greater flexibility to our guests. We hope this doesn't discourage you from choosing our hotel in the future.

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The hotel was convenient to Dallas Love Field but that's about it. If you need a place to stay because it's close to the many hospitals there it's great. Otherwise, it's not that well located. The room was great clean safe I felt. However it is VERY close to the highway and hence noisy. Breakfast was better than I expected.
2024 年 4 月に 2 泊滞在
Picklesからの返信 (投稿日 : 2024 年 4 月 13 日)
Gregory, it's wonderful to hear how much you enjoyed your stay at the Sonesta ES Suites Dallas Medical Market Center. We're glad you found our location convenient, clean, safe and the breakfast delicious. Thank you for highlighting the nearby conveniences. Next time you visit, you can request to be in a building away from the freeway. We appreciate your feedback and we look forward to welcoming you back for another exceptional visit.

10/10 (非常に良い)

Tatiana、houston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location, quick access to Downtown, Medical center. Small kitchen with big refrigerator saves you money on eating out. Comfortable king size bed, pool. Nice place for the money!
2024 年 4 月に 2 泊滞在
Picklesからの返信 (投稿日 : 2024 年 4 月 13 日)
Tatiana, it's wonderful to hear how much you enjoyed your stay at the Sonesta ES Suites Dallas Medical Market Center. We're glad you found our location convenient, the accommodations spacious, and comfortable. We appreciate your feedback and we look forward to welcoming you back for another exceptional visit.

10/10 (非常に良い)

Victor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were big, clean, and comfortable. The staff were very friendly and helpful. The grounds were clean and well kept. The included breakfast has a good selection of eggs and other breakfast foods and good coffee. We didn't have a car, so it was good that a public bus ran right by the hotel and the light rail was not too far. The hotel is not far from downtown, so that's convenient. There are not many restaurants within walking distance of the hotel, but there is restaurant at a nearby hotel.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Victor, it's wonderful to hear that your stay at Sonesta ES Suites Dallas Medical Market Center was comfortable and enjoyable. We're thrilled to know you appreciated our spacious rooms, diligent upkeep, and the variety in our breakfast offerings. It's also pleasing to see you found our location convenient in relation to public transport and downtown. We understand the importance of having a variety of dining options nearby and appreciate your comments. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Lawrence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient location, quiet inside, great kitchen, nice living area, lots of room in unit.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Lawrence, it's heartening to hear that you found the Sonesta ES Suites Dallas Medical Market Center to be conveniently placed and quiet, with spacious accommodation and well-equipped kitchen facilities. We always aim to offer our guests a relaxing and comfortable experience. Thank you for your positive feedback and we hope to welcome you back in the future.

8/10 (良い)

Eddie

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Eddie, thank you for choosing to stay at Sonesta ES Suites Dallas Medical Market Center and for giving us a positive rating. We're glad to learn you had a satisfying experience. We'd be delighted to welcome you back on your next visit to Dallas.

8/10 (良い)

Walter H、Philadelphia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sonesta ES is a series of nine buildings with small apartments for extended stay. Not too far from the UT Southwestern medical campus and two miles from Love Field. Early check in before four pm costs between $15-35 even if the room is ready. Usually this is a courtesy to allow earlier checkin. The staff were nice. The apartment suite included a king size bed, separate living/tv room, a kitchen area which has one pot, one pan, a dishwasher that was broken, full size r
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Walter, it's great to know you appreciate the layout of Sonesta ES Suites Dallas Medical Market Center and our prime location. We're pleased you had a comfortable stay in our apartment-style suites. Our team members strive to provide the best service and we're glad that was reflected. We regret any inconvenience with the early check-in fee and the kitchen appliance. We appreciate your feedback as we constantly look for ways to improve our guest experience. Hoping to welcome you back soon.

8/10 (良い)

Tammy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
dont want to have to put something here
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Tammy, thank you for choosing Sonesta ES Suites Dallas Medical Market Center. If you have any comments or suggestions from your stay, please feel free to share. We always appreciate receiving feedback from our guests. Your thoughts could be vital in our continuous efforts to enhance our guests' experience.

10/10 (非常に良い)

Brittany

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for the fantastic rating, Brittany!It's outstanding you had such a wonderful experience at Sonesta ES Suites Dallas Medical Market Center. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 (非常に良い)

Francis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Francis, the Sonesta ES Suites Dallas Medical Market Center appreciates your succinct compliment! We strive to provide an excellent experience for all our guests and are thrilled to hear your positive feedback. We're looking forward to welcoming you back in the future.

4/10 (不満)

Luis Miguel

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No cumple con requisitos de hotel, son departamentos de larga estancia, no hay aseo, toallas limpias en recepcion hay que llevarlas, no lo recomiendo como hotel
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 1 日)
Luis Miguel, lamentamos sinceramente saber de tu reciente experiencia. Entendemos que tenía inquietudes sobre ciertos aspectos, como el servicio de limpieza y la disposición de las comodidades. Tenga la seguridad de que nuestra intención es brindar una estadía cómoda a todos los huéspedes, ya sea a corto o largo plazo. Todos los comentarios son cruciales para ayudarnos a mejorar. Esperamos tener otra oportunidad de servirle mejor en el futuro.

10/10 (非常に良い)

Tiphony

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Tiphony, it's wonderful to know that your stay at Sonesta ES Suites Dallas Medical Market Center was a pleasant one. We thrive on such positive ratings and seek to continue offering a delightful experience to all our guests. Thank you for choosing us and we hope to welcome you back again in the future.

10/10 (非常に良い)

Eric

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Just a very great place
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the wonderful rating, Eric!It's excellent you enjoyed your time at Sonesta ES Suites Dallas Medical Market Center so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 (普通)

Cherie

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Needs Maintenance
The maid service never visited the room also every plug outlet was loose and the refrigerator froze all the drinks and items we got. The place was nice but really needed maintenance.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 13 日)
Cherie, we regret to hear about the issues you encountered during your stay. We understand there were aspects of our room maintenance that did not meet your expectations. Please note that we take these concerns very seriously and already have measures in place to address them. We appreciate you bringing this to our attention as we strive to improve our guest experience. We hope we can host you again in the future to show our commitment to superior service and satisfaction.

6/10 (普通)

ZAZA

出張, カップルで旅行, 家族旅行
気になった点 : 清潔度、設備とサービス
Room cleaning service Every 7 days, you can get clean towels if it's requested. Braquest is really limited and same everyday, not good. It was much better when it was Marriot property. People are really good and kind.
2024 年 1 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 28 日)
We understand that you had mixed feelings about your recent stay. It's good to hear you appreciated the kindness of our team members even though our housekeeping frequency and breakfast variety may not have fully met your expectations. We'll take your feedback into consideration as we continuously strive to improve our guest experience. We hope to get another chance to better serve you in the future.

10/10 (非常に良い)

suzanne

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice set up for a longer stay.
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 23 日)
Suzanne, thank you for your kind words. We're thrilled you appreciated the design of Sonesta ES Suites Dallas Medical Market Center, which is indeed ideal for extended stays. Please don't hesitate to return should your travels lead you back to Dallas.

6/10 (普通)

Antonio

家族旅行
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 19 日)
Thank you for the feedback, Antonio.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 (非常に不満)

Angelica

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Faucet on sink was broken, the couch was very dirty and stains all over and curtain on shower was broken. Would not recommend staying here.
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 18 日)
Angelica, we're genuinely sorry to read about the inconveniences you experienced. Rest assured, we strive to maintain a high standard of cleanliness and functionality in all our rooms. Your invaluable feedback is central to us making essential improvements. We would appreciate another chance to provide you with an exemplary stay.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 12 日)
Michael, thank you for choosing Sonesta ES Suites Dallas Medical Market Center. We appreciate your rating immensely. We can't wait to welcome you back on your next visit. Thank you for making us your preferred accommodation choice.

10/10 (非常に良い)

Yaritza

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente estadia. Todo limpio, el personal muy amable en todo momento. Volvere nuevamente
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Yaritza, es un placer saber de su excelente estadía en Sonesta ES Suites Dallas Medical Market Center. Estamos encantados de saber que encontró toda la suite impecable y que los miembros de nuestro equipo fueron increíblemente amables. Esperamos ansiosamente su próxima estancia con nosotros.

10/10 (非常に良い)

Lawan

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
enjoyed the stay just that my deposit was never deposited to me from expedia
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Lawan, it's great to hear you enjoyed your stay at Sonesta ES Suites Dallas Medical Market Center. We can understand your concerns about the deposit issue with Expedia; reaching out directly to them can help resolve this matter swiftly. Hope to welcome you back for another pleasant experience.

10/10 (非常に良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 8 日)
Chris, it's fantastic to hear that you had a wonderful experience at Sonesta ES Suites Dallas Medical Market Center. We strive to provide our guests with exceptional stays. Thank you for choosing us and we look forward to welcoming you back in the future.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス
Overnight
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 3 日)
While we understand that the rating indicates dissatisfaction, we regret that no specific feedback was provided. Our team earnestly endeavors to provide top-notch service and comfort to all guests. Any insights or comments would have been greatly useful in addressing possible areas for improvement. We hold your opinion in high regard and hope to get an opportunity to serve you better.

8/10 (良い)

Libbie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
our bathtub and sink took a minute to drain but that was my only issue. the lady at the front desk was super kind, everybody was respectful and quiet even with some being ravers there for a festival. it was a nice room and very comfortable.
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Libbie, it's delightful to hear that you found our team at Sonesta ES Suites Dallas Medical Market Center to be courteous and that the quiet and comfort of the room added positively to your stay. We're mindful of your mention regarding the plumbing and appreciate your patience. We assure you that our maintenance team is committed to ensuring top-notch functionality of all room amenities. Thank you for sharing your experience with us, we look forward to your next visit.

8/10 (良い)

Ai

出張
気になった点 : スタッフとサービス
There is limited hot water when you’re taking a shower. After a while, the shower water will turn to cold water. I complained to the hotel, but they didn’t fix it.
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Ai, we appreciate your review. We're sorry to hear about the challenge you faced with the shower temperature during your stay. Please be assured your feedback will be used to improve our services and maintenance in the future. We hope this incident won’t stop you from giving Sonesta ES Suites Dallas Medical Market Center another opportunity to provide you a better experience.

10/10 (非常に良い)

Linda

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 5 日)
Linda, thank you for taking the time to rate Sonesta ES Suites Dallas Medical Market Center. We're thrilled your stay exceeded expectations and look forward to serving you again in the future.

10/10 (非常に良い)

Caius

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 13 日)
Caius, it's great to see your top-tier rating of the Sonesta ES Suites Dallas Medical Market Center! It seems like you had a satisfying experience with us. We value your feedback and are looking forward to your next visit.

4/10 (不満)

Jose

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Don’t recommend
The service was awesome. The room was dirty sheets were stained looked like they have not been washed. Marijuana smell all say long, loud music. Would not recommend.
2023 年 10 月に 2 泊滞在
candyからの返信 (投稿日 : 2023 年 10 月 30 日)
Hello Jose, we're sincerely sorry to hear that your recent stay didn't meet your expectations. We're also troubled to hear about the disturbances you experienced . We understand how essential a peaceful environment is for a satisfying stay and apologize for any disruption this caused you.On a positive note, we are glad that you found our service was great.

4/10 (不満)

Zenas

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
We appreciate the feedback, Zenas.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great room with kitchen and separate couch area
2023 年 10 月に 1 泊滞在
candyからの返信 (投稿日 : 2023 年 10 月 19 日)
Hello Robert,We are thrilled to hear you had a great stay with us! We want to thank you for completing the review. Your satisfaction is a great compliment for us at Sonesta ES Suites Dallas Medical Market Center. Hope to see you back soon!

10/10 (非常に良い)

Khari A

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 16 日)
Khari, thank you for choosing Sonesta ES Suites Dallas Medical Market Center for your stay. It's wonderful to hear that you found the environment pleasant and well-kept. Cleanliness is a priority for us and we make sure everything is perfect for our guests. We're thrilled you had such a positive experience, and we hope to see you again soon!

6/10 (普通)

Lillian

2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 5 日)
We appreciate the feedback, Lillian.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Sharne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I will be staying here every time I go to Dallas! 5 stars
2023 年 9 月に 2 泊滞在
candyからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Guest, We appreciate you taking the time to leave a rating for the Sonesta ES Suites Dallas Medical Market Center. Being a valuable guest, we look forward to welcoming you again in the future for another wonderful experience.

10/10 (非常に良い)

Oscar

2023 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 2 日)
Oscar, thank you for your high rating of Sonesta ES Suites Dallas Medical Market Center. We are thrilled to know that your stay with us met or exceeded your expectations. Our team is dedicated to providing a top-notch experience for our guests and we look forward to welcoming you back in the future for another 5-star experience.

10/10 (非常に良い)

Jessica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
KeKeからの返信 (投稿日 : 2023 年 10 月 12 日)
Hi Jessica,Thank you for choosing to stay with us at the Sonesta ES Suites Dallas Medical Market Center. It was our pleasure to serve you and we appreciate your feedback.

10/10 (非常に良い)

Carmenita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great accommodations
Attentive and friendly staff. Rooms were comfortable and clean. Would stay here again.
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 27 日)
Carmenita, thank you for your enthusiastic review. It's wonderful to hear that you enjoyed the comfort and cleanliness of your room at Sonesta ES Suites Dallas Medical Market Center. Our team members certainly take pride in delivering friendly and considerate service. We are delighted that you'd consider returning. See you again soon!

10/10 (非常に良い)

Candie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 10 日)
Candie, it's wonderful to see your high rating. Your satisfaction is a great compliment for us at Sonesta ES Suites Dallas Medical Market Center. We truly appreciate your support and hope to welcome you back for another stellar stay in the future.

8/10 (良い)

Shondra

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 2 泊滞在
candyからの返信 (投稿日 : 2023 年 10 月 3 日)
Hello Shondra,You are very kind for completing a review, we appreciate this very much!Kind Regards,Candy

2/10 (非常に不満)

Sayuri、Spicewood

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I didn't realize this is more of an old 80's 'Extended Stay' than typically higher rated 'Sonesta'. There are 7 buildings 3 stories each with no elevators and the noise from I-35 is deafeningly loud from everywhere. We were on the 3rd floor facing I-35 on Building 7 and despite having ear plugs on, suffered through the loud rumbling low sound of trucks to high pitched motorcycle literally throughout the night. The noise is no better from other sides so I doubt other buildings were any quieter. Front desk was friendly and water pressure was good at least. But we will not be staying again.
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 2 日)
Sayuri, we're sincerely sorry to hear that your recent stay didn't meet your expectations. It's unfortunate to understand that the structure and design of the property didn't align with what you were expecting. Our layout indeed includes several three-story buildings and we fully comprehend how this might not be a pleasant surprise, especially for those with mobility issues or significant luggage.We're also troubled to hear about the disturbances you experienced due to traffic noise. We understand how essential a peaceful environment is for a satisfying stay and apologize for any disruption this caused you. While we can't control external factors such as highway noise, your feedback imparts valuable direction in looking for strategies to possibly mitigate this in the future.On a positive note, we are glad that you found our front desk team members to be friendly, and that you enjoyed good water pressure in your suite. Our team is committed to delivering top-notch service and we're pleased that they managed to make a positive mark on your experience.However, we deeply regret that despite these positive elements, your overall experience fell short and was far from the comfort and satisfaction we wish for our guests. Your feedback is critical to us and will definitely be considered in order to continuously improve. We hope that we'll have another opportunity to provide a better experience.

10/10 (非常に良い)

Bernarda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 2 日)
Bernarda, it's simply fantastic to hear that your stay was highly satisfactory. It brings us great joy and satisfaction to serve guests like you. We appreciate you taking the time to leave a rating for the Sonesta ES Suites Dallas Medical Market Center. Being a valuable guest, we look forward to welcoming you again in the future for another wonderful experience.

2/10 (非常に不満)

MOHAMMED

2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 21 日)
We appreciate your feedback, Mohammed.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good review
The outlets didn't work to charge our phones but other than that it wasn't a bad stay for the price.
2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest,We appreciate very much your review and your feedback. I am truly sorry about the inconvenience with the outlets. We are pleased you enjoyed your stay overall.Sincerely,Rosa A.General Manager

10/10 (非常に良い)

EDSON LUIZ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable end clearly.
2023 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Luiz,Thank you so very much for your review. We appreciate your time very much.Sincerely,Rosa A.

6/10 (普通)

Tirannee

2023 年 8 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 30 日)
We appreciate the feedback, Tirannee.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.