施設内の設備
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ホリデイ イン エクスプレス ダラス ダウンタウン IHG ホテルの口コミ

2.5 out of 5
ホリデイ イン エクスプレス ダラス ダウンタウン IHG ホテル
302 S Houston Street, Dallas, TX

口コミ

7.0

良い

評価 10 - 1435 件の口コミ中 504 件が非常に良い" "
評価 8 - 1435 件の口コミ中 306 件が良い" "
評価 6 - 1435 件の口コミ中 243 件が普通" "
評価 4 - 1435 件の口コミ中 161 件が不満" "
評価 2 - 1435 件の口コミ中 221 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Taichi

出張
良かった点 : 清潔度、スタッフとサービス
2023 年 11 月に 4 泊滞在
Nealからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 (良い)

Yumi

very convenient
2023 年 4 月に 1 泊滞在
Nealからの返信 (投稿日 : 2023 年 4 月 27 日)
Thank you for taking the time to tell us about your experience at Holiday Inn Express DALLAS DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

4/10 (不満)

Wataru

出張
2022 年 2 月に 1 泊滞在
Neal, General Managerからの返信 (投稿日 : 2022 年 2 月 11 日)
We apologize for the inconvenience that our housekeeping department did not deliver a room that you find to be satisfactory, It is our goal to provide clean and comfortable accommodations to all of our guests and I am regretful that we failed to provide this to you. We will use your feedback to better train our team and to provide better results to our guests.

8/10 (良い)

Roselyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking was a big issue because you have to park a few blocks away
2024 年 5 月に 1 泊滞在

6/10 (普通)

Jesse

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Thomas、Pleasanton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

6/10 (普通)

Bill

家族旅行
Close to Kennedy museum
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Susan

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was great. The parking was poor. Had to park in a garage down the street
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Joseph Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff, clean, and good location
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

VICTOR、CATHEDRAL CITY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel. The staff was so friendly and helpful. Free breakfast and as amazing and delicious. Clean rooms beds so comfortable.
2024 年 4 月に 3 泊滞在

4/10 (不満)

Shana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They don't let u pay with apple pay
2024 年 5 月に 1 泊滞在

8/10 (良い)

TOMMY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Lazaro

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 施設のコンディションと設備
Loved the view of the museum as you walk out. Walkable area
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Rhonda、San Angelo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The check-in was easy peasy. Super friendly staff.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Celatha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Safe place for single women
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

adel

良かった点 : 清潔度
2024 年 4 月に 4 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 (不満)

Makarand

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Shelia

カップルで旅行
良かった点 : 施設のコンディションと設備
Breakfast was lacking a but.
2024 年 4 月に 2 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 (非常に良い)

Robert、Jacksonville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a pleasant hotel close to the historic area. There was a lot of construction outside... Luckily I was in the back of the hotel
2024 年 4 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 (良い)

Staci

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was all good. Nice stay.
2024 年 4 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 (非常に良い)

Elieth

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
wonderful very comfortable, the buffet breakfast is excellent and very delicious
2024 年 2 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 (良い)

Jhonny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
the hotel was pretty good. It is an old hotel that has had a pretty awkward remuddle. There is also no onsite parking even though it slyly advertises there is. Yes, there is, but its city parking lots easily available in any case. All that being said, its clean and the staff is very friendly. The breakfast is pretty good and the coffee is hot. I would stay here again.
2024 年 4 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 (良い)

Lucy、Manitou Springs

良かった点 : 清潔度、スタッフとサービス
Nothing much
2024 年 4 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 (普通)

Dr. Joel、Colorado Springs

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The property is in need of serious renovation.
2024 年 4 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 (良い)

Bonnie

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Small rooms but housekeeping was great
2024 年 4 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 (普通)

Jimmie

2024 年 3 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 (良い)

Herman、Houston

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Downtown close to activities
2024 年 3 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 (非常に良い)

Montse

2024 年 3 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 (非常に不満)

RANJIT S

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bugs inside room
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 (良い)

Sualata

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff great. Surrounding area not so great. Smell of cleaning solution overpowering the entire hotel. Parking was a meh.
2024 年 2 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 (非常に良い)

Summer

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is close to the courthouse and downtown locations. Parking is in a public lot at a fee. Loading/unloading is available in front of the hotel, however, there isn't much room. I recommend getting there before dark to optimize safety.
2024 年 3 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 (非常に良い)

Stan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay.
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 (非常に良い)

Jay、hallsville

家族旅行
Check in was fast and easy, room is a little small but clean. Had good breakfast and coffee and juices . Centrally lactated in downtown area . Would stay here again.
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 (普通)

Janet

2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 (不満)

bryony

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
terrible parking will not stay here again
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 (良い)

Jacob

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
The stay was in a very convenient part of town, but we had ants on the 9th floor and it just overall wasn’t stellar. Additionally the hotel was super warm when we got there. It was averaging at about 76 degrees when the thermostat was set to 70 or below.
2024 年 3 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 (不満)

Matthew

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
No parking for the hotel. You have to use metered parking in a bad area or walk 3 blocks from a parking area. Extremely inconvenient. Will not book here in the future
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 (普通)

Karen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The hotel itself is fine. No parking!! Had to walk to find parking in the rain. Don’t recomend just because of that. Everything else was fine.
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 (良い)

Angela

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location for Dallas touring! Bonus, the building has historical significance as well. The rooms are rather small, but location is excellent, breakfast is provided, and it met our needs for a quick Dallas pitstop.
2024 年 3 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 (普通)

Kristi

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Property is very dingy. The rooms are tiny. Feels more like a large closet with a bed inside of it. No onsite parking.
2024 年 3 月に 2 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

4/10 (不満)

Leslie

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
There was no restaurant at the hotel even though that was advertised. There was also no parking and the parking they did provide was suppose to be at a discount with their coupon code. The coupon code didn’t work and when I told the staff this they shrugged their shoulders and told me I’d have to go through the parking lot company to get the discount. The breakfast hours they posted were also not accurate. They were late every morning serving breakfast. I am a single mom with a toddler and I thought this would be an easy hotel for us, and it was the most incovenient hotel.
2024 年 3 月に 2 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 (非常に良い)

Catherine

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Across the street from the George Allen Courthouse, very convenient for lawyers and witnesses. Price reasonable, room small but comfortable and clean with internet, microwave, and fridge.
2024 年 3 月に 1 泊滞在
Neal からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 (非常に不満)

Jessica

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
While traveling with my young daughter for a cheer competition, they gave an adult male guest a key to my room. He attempted to get into my room at 10:30 pm at night. Thankfully I had the door latch locked and brought my own door stop and safety alarm so I was able to detour him.
2024 年 2 月に 3 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 (良い)

wendy

2024 年 2 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 (不満)

Leah

2024 年 2 月に 2 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 (普通)

Cameron

2024 年 2 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

2/10 (非常に不満)

Jessica

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
My bracelet was stolen by housekeeping. Nice hotel, but I wouldn’t recommend you bring anything of value, because they will take it. Parking is also horrible.
2024 年 2 月に 1 泊滞在
Nealからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello, We did check everything and nothing was found in the room that you stayed in, our staff is honest and always report our guests belonging to our lost and found department. we are sorry to hear that you lost it.