外観

ハンプトン イン & スイーツ マッキニーの口コミ

2.5 out of 5
ハンプトン イン & スイーツ マッキニー
2008 North Central Expressway, McKinney, TX

口コミ

8.6

非常に良い

評価 10 - 564 件の口コミ中 298 件が非常に良い" "
評価 8 - 564 件の口コミ中 170 件が良い" "
評価 6 - 564 件の口コミ中 51 件が普通" "
評価 4 - 564 件の口コミ中 31 件が不満" "
評価 2 - 564 件の口コミ中 14 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Paul,We're thrilled to hear you had a wonderful experience at our hotel! Looking forward to welcoming you back soon for another fantastic stay.

10/10 (非常に良い)

cathy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here for. Wedding
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello cathy,We appreciate your choice to stay with us for the wedding. For any concerns or feedback, please reach out to our management team directly.

8/10 (良い)

Wendy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property. I've stayed here before.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Wendy,We are delighted to hear that you enjoyed your stay with us again. It's always a pleasure to welcome back returning guests like yourself. Thank you for choosing our hotel, and we hope to have the opportunity to host you once more in the future.

10/10 (非常に良い)

Karina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Karina,We are delighted to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 (非常に良い)

HUAYING

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
That’s amazing
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello HUAYING,We are delighted to hear that you found your stay amazing! Your positive feedback is truly appreciated. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back in the future.

8/10 (良い)

Donald

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn’t like that we had nowhere in the room to put our belongings. There weren’t any drawers for the four of us except 3 bins, one of which was broken, so only had 2 small pullout baskets for all our clothes. Not good for a family of four with 4 suitcases staying 5 days.
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Donald, We appreciate your feedback regarding the storage space in your room. We will share your comments with the management for further review and improvements. We strive to enhance the guest experience and will take your concerns into consideration for future stays. Thank you for bringing this to our attention.

10/10 (非常に良い)

Laura

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Hello Laura,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 (良い)

Jose

2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 (良い)

Chasity

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Chasity, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 (非常に良い)

Joel

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Joel,We are elated to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon!

10/10 (非常に良い)

Natasha

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk lady was awesome!
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Natasha,We're delighted to hear that our front desk team provided exceptional service during your stay! We appreciate your kind words and hope to welcome you back in the future.

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Charles,We are pleased to hear that you had a positive experience during your recent stay with us. Thank you for sharing your feedback, and we hope to welcome you back again soon for another enjoyable visit.

10/10 (非常に良い)

Anne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Anne,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 (非常に良い)

Jeniffer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good!
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Jeniffer,We are pleased to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 (非常に良い)

HUAYING

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk service attitude is very good
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 2 日)
Hello HUAYING,Thank you for your feedback regarding our front desk service. We appreciate your kind words and are glad to hear that our staff provided excellent service during your stay. Should you have any further comments or suggestions, please feel free to reach out to our management team directly.

2/10 (非常に不満)

Danielle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The fire alarm went off for a burst pipe @3am….it is now 4am & the fire alarm still going off. They let everyone back in bc no danger. Sitting in my room with the fire alarm pounding my ears. It was also 40 degrees outside for an hour in our pjs.
Managerからの返信 (投稿日 : 2024 年 1 月 26 日)
Hello Danielle,We apologize for any inconvenience you experienced during your stay. Safety is our top priority and the fire alarm was activated as a precautionary measure due to a burst pipe. We appreciate your understanding and cooperation during this unexpected incident. Please note that we have taken immediate action to resolve the issue and ensure the comfort of our guests.

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 26 日)
Hello Jose,We're thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service to all our guests. If there's anything else we can do for you, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 (非常に良い)

Paul

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Hello Paul,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Safe travels!

8/10 (良い)

J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient location and nice facility. Room was nice, bed and shower were ok but not 5 out of 5. So, they get a four star rating.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Hello J,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found our location convenient and enjoyed our facility. We value your input and will certainly take note of your comments regarding the bed and shower. We appreciate your four-star rating and hope to have the opportunity to welcome you back in the future.

8/10 (良い)

Rico

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Rico,We are glad to hear that you had a positive experience during your stay with us! If you have any further feedback or suggestions, please feel free to reach out to us. We value your input and hope to see you again soon.

10/10 (非常に良い)

Melva

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Hello Melva,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Angel C

2023 年 12 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Hello Angel C,We're thrilled to hear that you had such a wonderful experience during your stay with us! We appreciate your kind rating and hope to welcome you back in the future for another excellent stay.

8/10 (良い)

SANDRA

2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Hello SANDRA,Thank you for choosing our hotel for your recent stay. We truly appreciate your rating and strive to constantly improve our services. Should you have any specific feedback regarding your experience, we kindly encourage you to reach out to us, as we value your opinions. We hope to have the pleasure of serving you again in the future.

8/10 (良い)

russell

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
nice stay
2023 年 11 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 2 日)
Hello russell,Thank you for choosing our hotel for your stay! We appreciate your kind feedback and are delighted to hear that you had a pleasant experience. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

6/10 (普通)

Raj

家族旅行
良かった点 : 清潔度、設備とサービス
The breakfast service could have served proper tea instead of green tea and herbal tea. Black tea or English breakfast tea is very common and I was surprised Hampton Inn did not serve it. There are many tea drinkers and many prefer tea over coffee.
2023 年 11 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Hello Raj,Thank you for sharing your feedback regarding our breakfast service. We appreciate your input and take guest preferences into consideration. While we strive to offer a variety of tea options, including green tea and herbal tea, we understand that black tea or English breakfast tea is a popular choice. We apologize for any inconvenience caused and will definitely consider expanding our tea selection in the future.

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス
Very nice staff. Easy to get to from the freeway. However, there are a lot of stains on the furniture and carpet. The drapes are torn, and there was hair on the bathroom counter and toilet when we arrived. It will work for a night, but this hotel needs to update in order to stay competitive.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Hello Donald, Thank you for choosing our hotel and for your kind words about our staff. We appreciate your feedback regarding the condition of our furniture, carpet, and drapes. We apologize for any inconveniences caused, and we will certainly take your comments into consideration as we continuously strive to improve our facilities. We hope to have the opportunity to welcome you back in the future for a more updated experience.

10/10 (非常に良い)

megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was right off 380, the staff was very helpful and the hotel was as expected
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 23 日)
Hello megan,Thank you for staying with us and for your kind feedback. We're glad to hear that our convenient location and helpful staff met your expectations. We appreciate your support and hope to welcome you back in the future for another great stay.

10/10 (非常に良い)

Wendy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel stay ever!
We were a bit worried when we booked the hotel just because we knew nothing about the area and were headed to a wedding within an hour of the time we checked in. We were pleasantly surprised as everything was clean, quite and the staff were helpful in answering our questions about the area. The next morning, we had the breakfast. I have never seen a hotel complimentary breakfast area set up so well and it was clean and organized. The staff were welcoming and you could see the pride that the lady over the area took in making sure that we had a fantastic breakfast experience. This was one of the best hotel experiences our family has ever had.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Hello Wendy,Thank you for sharing your positive experience at our hotel! We're thrilled to hear that everything exceeded your expectations and that our staff was helpful and knowledgeable about the area. It's fantastic that you enjoyed our complimentary breakfast and found the setup clean and organized. We take pride in providing a fantastic breakfast experience for our guests. We hope you had a wonderful time at the wedding and we look forward to welcoming you back in the future.

4/10 (不満)

Don

気になった点 : 施設のコンディションと設備、客室の快適度
Don’t check in room 124
We stay at a Hampton almost always. This one had by far the worst bed I’ve ever had. When you opt for the sofa Ed cushions over the king bed it’s bad. The 1st morning it took 5 minutes for the shower to reach Luke warm. That’s as good as it got. The electrical outlet by the bed was dead. The light over the bed wouldn’t hold a bulb so no light there. The microwave in the “Kitchenette” was missing. We stood for 5 minutes in the lobby waiting on an employee to check us in. The couple in front of us had been waiting longer. The thermostat on the wall did t work. Don’t check into room 124. Other than that the weekend anniversary trip was great!
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Hello Don, Thank you for your feedback about your recent stay. We apologize for any inconvenience you experienced with the bed and the issues in your room. Your comments have been shared with our team for review and improvement. We appreciate your loyalty as a Hampton guest and hope to welcome you back for a better experience in the future.

10/10 (非常に良い)

Alcira

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great! Would stay here again! Check in was easy
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 18 日)
Hello Alcira,Thank you for choosing our hotel for your stay and for taking the time to share your positive feedback! We're glad to hear that the check-in process was smooth and that you had a great experience overall. We truly value your recommendation and hope to have the opportunity to welcome you back in the future.

6/10 (普通)

Madison

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
Check in and out was great and breakfast was good! The only complaints are they didn’t come around and replenish bath linens or even offer and the water pressure was not great in any of the rooms we reserved. Overall our rooms were clean!
2023 年 11 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Hello Madison, Thank you for choosing to stay with us and sharing your feedback. We're glad to hear that check-in, check-out, and breakfast met your expectations. We apologize for any inconvenience caused by the lack of replenished bath linens and the water pressure in the rooms. We appreciate your comment about the cleanliness of the rooms. We strive to improve our services and hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I will book here again when in the area !!
A most wonderful property with amazing staff. The room was so clean and fresh. Breakfast was amazing. I would highly recommend this property to anyone who may be looking for a room in the area. A very clean property with food close by . I felt very safe here as well.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Hello Sarah,Thank you for taking the time to share your positive experience at our property. We are delighted to hear that you found our staff amazing, the room clean and fresh, and enjoyed our breakfast. Your recommendation means a lot to us. Our priority is to provide a safe and clean environment for all our guests. We hope to welcome you back in the future.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We appreciate your comments and will use them to improve our services. Should you have any further concerns, please reach out to our management team directly.

10/10 (非常に良い)

Miguel A

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Hello Miguel A,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be clean. Your satisfaction is important to us, and we always strive to maintain a high standard of cleanliness throughout our property. We can't wait to serve you again.

10/10 (非常に良い)

HUAYING

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
它让我体会到回家的感觉
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Hello HUAYING,Thank you for sharing your experience with us. We are delighted to hear that our hotel made you feel at home. Guest satisfaction is our top priority and we strive to create a welcoming atmosphere. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Roy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 21 日)
Hello Roy,Thank you for your exceptional rating! We are delighted that you had such a wonderful experience with us. We appreciate your support!

10/10 (非常に良い)

Erika

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Hello Erika,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a wonderful stay at our hotel. Your satisfaction is always our top priority, and we strive to provide exceptional service to all our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 (非常に良い)

Humberto

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outstanding check in experience.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 28 日)
Hi Humberto, I'm delighted to know you found your stay to be top-notch with an amazing check in experience. Please find a reason to visit us again soon.

8/10 (良い)

nacole

グループ旅行
良かった点 : スタッフとサービス
Wedding
Tommy at the front desk was amazing!!! Very fast check in. I didn’t like the sliding door to bathroom. Didnt feel very private. Attention to baseboards is greatly needed. Needs a little updating and tub could’ve been cleaned better. Attention to corners in bathroom is needed. Great location and very quiet even tho it’s right off the highway.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
Hello nacole,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location and comments about our front desk. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 (良い)

Cindy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
Hello Cindy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 (非常に不満)

Callie

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Rude Management- classless at best
10/10 DO NOT STAY HERE. We had to leave early for a work trip and they are refusing to refund the night we didn’t stay. Management won’t even call me back. Classless and rude.
2023 年 9 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 23 日)
Hello Callie ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 (非常に良い)

Peggy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly helpful staff
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Hello Peggy,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 (良い)

Jimmy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was clean, bed was comfortable. Our room was away from I75; very little traffic noise. The only issue was low water pressure. Experience was good.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Hello Jimmy,Thank you for your review and comments regarding our bed and your comments about our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 (非常に良い)

Waylon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
fast easy checkin
Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Hi Waylon,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and appreciate our fast check in process. We hope to have the pleasure of hosting you again soon.

10/10 (非常に良い)

GERRY

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice
It was very nice!
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Hi Gerry,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 (不満)

Patti

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hampton Inn has always been my go to hotel when traveling. This hotel is independently owned and not a corporate owned hotel. I will no longer be staying at Hampton Inn as the quality was terrible. The hotel room was in disrepair, carpets and upholstery were filthy, shower was dirty and moldy, no microwave and the refrigerator froze all our food. Terrible experience.
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Hello Patti, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Kelly

良かった点 : 設備とサービス
Standard size pillows on king size bed. Flat pillows. Bed made noises when you moved. Didn't get much sleep. Bright lighting outside that lit room up. Couldnt get the temperature regulated. Stay here before and had a great experience 3 years ago so not sure what has changed.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Hello Kelly, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 (非常に良い)

Jacob

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay and good facilities
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 19 日)
Hi Jacob,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 (良い)

Allison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Proximity to Baylor hospital was the main advantage. Pool was disgusting, AC in lobby/hallways was inadequate, room was ok but nothing special.
Managerからの返信 (投稿日 : 2023 年 8 月 11 日)
Hello Allison,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 12 日)
Hello Daniel,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.