Ha Pham (Ms.) Front Office Managerからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Mr. Koji,Thank you very much for sharing such a detail feedback about your recent stay with us. We are happy to know that you were impressed by our beaches, facilities, and services.Your feedback is precious point for head of management know how to improve and make exceptional services for customers.Once again, thank you for choosing us and we look forward to serving you again.Warmest Regards,
8/10 (良い)
okada
小さなお子様連れの家族旅行
2022 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ビラは落ち着いていて非常に快適。コロナで朝食が全てルームサービスでの対応だった。
okada
2022 年 1 月に 2 泊滞在
My からの返信 (投稿日 : 2022 年 2 月 8 日)
Dear Sir,
Thank you for your reviews and hope The Ocean Villas is still first choice once you have a chance coming in Da Nang
Kind Regards,
Reservation team.
Dear guest,
We much appreciate your comment.
We try our best to bring an memorable experience to our customers day by day.
Hope to see you back here again!
Kind regards,
10/10 (非常に良い)
AREI
家族旅行
2019 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We stayed on november. It was
AREI
2019 年 11 月に 2 泊滞在
Le Cuong Dungからの返信 (投稿日 : 2019 年 11 月 24 日)
Dear Sir
Thank you for your stay with us!
Is there anything we can do for you, please let's us know!
Please do not hesitate to contact us.
Thank you!
Dear Sir/Mam
Thank you very much and appreciate your feedback.
We are please to receive any comments from our guests to improve our service day by day.
We are so sorry to hear that you had a uncomfortable experience during your meal at restaurant. This will help us to look back at our food quality to make it better in the future.
Almost the private pool don't have the tool to make it hot in the cold days. It is unusual to have that in most of resorts in Da Nang, so please understand for that.
Hope to welcome you back again!
Dear Nobuaki,
Thank you very much for your nice compliments. The hotel staff always try to bring authentic hospitality to all the guest. We are very happy to know that you were enjoying all aspects of your vacation here. Hope to see you next time. Kind regards
Dear Hirokazu,
Thank you very much for your nice compliments. The hotel staff always try to bring authentic hospitality to all the guest. We are very happy to know that you were enjoying all aspects of your vacation here. Hope to see you next time. Kind regards
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 8 月に 5 泊滞在
FOM-HungPhanからの返信 (投稿日 : 2019 年 8 月 29 日)
Dear Valued guest,
Thank you for your feedback, we wish to have another chance to welcome you back in the resort.
Kind regards.
Dear Valued Guest,
Thank you very much for your nice compliments. The hotel staff always try to bring authentic hospitality to all the guest. We are very happy to know that you were enjoying all aspects of your vacation here. Hope to see you next time. Kind regards
Dear valued guest!
Thank you very much for your feedback.
We are regret that you cannot reach the buggy service easily. It's now really high season and the occupancy is nearly 100%. So the cart operates fully but they still cannot pick up the guests on time. Anyway we are sorry for keep you waiting.
We well note that the cushions are dirty and will inform to related department to clean them as standard service.
Hope to see you back at The Ocean Villas.
8/10 (良い)
宿泊されたお客様
小さなお子様連れの家族旅行
2019 年 8 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
プールにタオルが置いてあると良かった。
宿泊されたお客様
2019 年 8 月に 4 泊滞在
Le Cuong Dungからの返信 (投稿日 : 2019 年 8 月 18 日)
Dear valued guest!
Actually we have set up the towels in the bathroom. You can easy to bring them from your own villas to the pool. In case you forget to take it, you can also ask receptionist to provide you one.
Thank you for your staying with us and hope to see you again!
Dear Takeshi
Thank you very much for your comment on us.
We all were trained to bring the good thing to the customer.
Hope to see you back here again
Have a happy year of the Pig!
Dear Ms. Naomi,
The Ocean Villas Resortでの滞在の経験を共有していただきありがとうございます。
あなたが私たちのセラピストで経験したことは確かに私たちの基準に達していません、そして私たちはこれが将来再び起こらないことを確実にするためにこのスパトリートメントに関連する私たちのサービス手順を見直しました。
私は高品質基準への私達の責任を繰り返したいと思います、そして私は個人的にあなたが私達とのあなたの次の滞在の間にそれを経験することを確かめたいと思います。
私がそれ以上の援助を受けることができるならば私に連絡してください。
6/10 (普通)
ヨッシー、日本 京都
2018 年 10 月 8 日
気になった点 : スタッフとサービス、施設のコンディションと設備
ヨッシー
2018 年 10 月に 2 泊滞在
HungFOMからの返信 (投稿日 : 2018 年 11 月 24 日)
Dear ヨッシー
It is regretful to hear that you had a bad experience during your stay at The Ocean Villas, Please help to tell us things that you were not happy with so that we will improve for better service.
Thank you for your sharing and we hope to have a chance to serve you in the near future.
Konbanwa, Mr/ Ms. JUN
We are truly heartened to receive your generous review of The Ocean Villas Danang.
We are very happy to hear that everything was alright during your stay and that you loved all our services, also agreed our villa is a good option for families or friends traveling together.
We'd love to welcome your family back for a longer stay next visit!.
8/10 (良い)
宿泊されたお客様
2018 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 8 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 8 月 21 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 8 月に 5 泊滞在
Hung-FOMからの返信 (投稿日 : 2018 年 12 月 29 日)
Dear Valued guest,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our serivces. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards
Dear coco,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our serivces. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards.
Very nice service and great rooms with beautiful views, delicious restaurant and pools.
The only downside is the distance to the city, but can't beat the quietness of the area.
宿泊されたお客様
2017 年 9 月に 3 泊滞在
Hung-FOMからの返信 (投稿日 : 2018 年 12 月 29 日)
Dear Valued guest,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our serivces. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards
8/10 (良い)
rirakkuma、Tokyo
2017 年 8 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
comfortable to stay with family
the villa is big and clean.
especially the swimming pool is good for kids.
Comvenient of a washing machine and microwave at the living room.
rirakkuma
2017 年 8 月に 3 泊滞在
10/10 (非常に良い)
CHRISTOPHE
2017 年 8 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good for family
We had an excellent time at this villa. It was very clean, staffs are all kind and helpful.
Our 6 years old girl enjoyed swimming pool at villa and also pools in public area.
The private beach was very calme.
We bought some food in Lotte market (15min taxi) and cook at Villa sometimes.
The breakfast was buffet style and you can eat vietnamien (asian) food and western style break fast.
There were some gropes who were doing a karaoke party in our neighborhood( only week end ) but they stopped at 22pm. We stayed a week and we are happy.
CHRISTOPHE
2017 年 8 月に 4 泊滞在
Hung-FOMからの返信 (投稿日 : 2019 年 1 月 4 日)
Dear Mr. CHRISTOPHE,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our services. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards.
10/10 (非常に良い)
QP、Tokyo, Japan
2017 年 8 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel for children
Each villa had a swiming pool, and our daughters could swim whenever they want. The villa has also kitchen, so we could make Japanese foods for our children. Only one weak point was that there was no supermarket near the hotel.
QP
2017 年 8 月に 4 泊滞在
Hung-FOMからの返信 (投稿日 : 2018 年 12 月 29 日)
Dear QP,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our serivces. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards
8/10 (良い)
sen、vietnam
2017 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice villa for family
I stayed with my family for 2nights. It was so great villa with excellent facility. We enjoyed nice wide ocean and pool. Tennis court is free and easy for reservation. Restaurant is just one but there was so many choice for lunch and dinner
sen
2017 年 8 月に 2 泊滞在
Hung-FOMからの返信 (投稿日 : 2019 年 1 月 4 日)
Dear sen,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our services. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards.
Dear Mr/Mrs. Hiro,
Warmest Greetings from The Ocean Villas. Thank you so much for choosing our resort for your holiday with family in Da Nang, Viet Nam. We appreciate your comments about your stay with us. It is always pleasure to receive positive feedback. It also serves as an encouragement to all of our staffs to continue to improve the quality of our serivces. Thank you again for sharing your experience. We do hope to see you & your family on your next holiday in Da Nang. Wish you all the best. Thank you & best regards