Dear Mr./Ms. Kanji Hashimoto,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

Dear Mr./Ms. Shinichi Tada,Xin chào!We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Mr./Ms. Daisuke Hasegawa,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,

Dear Makoto,Thank you for taking the time to share your perfect 5/5 rating following your recent stay at Novotel Danang Premier Han River. We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is highly appreciated, and we are thrilled to have provided you with an enjoyable stay. Our team works hard to ensure each guest's satisfaction, and it is rewarding to know we succeeded in delivering a memorable experience for you.We look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay. If you have any specific comments or suggestions to share, feel free to let us know. Your feedback is essential to us.Best Regards,

We appreciate your stay and value your 5-star feedback, and we look forward to welcoming you back for another exceptional stay.Hotel Management

Dear Mr. Oniki Masanori,Xin chào!Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. It is therefore highly appreciated if you could share your feedback in a greater detail so that we could be acknowledged of and work on an action plan for better improvement and guest experience enhancement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Mr. Takashi Makuta,Xin chào!Thank you so much for taking the time to share your review with regard to your recent stay at Novotel Danang Premier Han River.It is with a great pleasure to learn that you had a wonderful stay and gratified with the hotel's services.Thank you again for sharing experience and we look forward to welcoming you back to our hotel soon.Warm Regards

Dear Mr. Katsuhiko Sugimoto,Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us, particularly pleased with the hotel's cleanliness and the kindness of staff at the concierge. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

Dear Mr. Arai YoheiXin chào!We would take this opportunity to express our sincerest gratitude to you for taking the time to rate us 10 out of 10 as for your recent stay at Novotel Danang Premier Han River.It is our great pleasure to learn that you had a wonderful stay with us.Thank you again for sharing experience, and we hope to have the chance to welcome you back to our hotel in the near future.Sincerely Hotel Management

Dear Ms. MANABE YUTA,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. SincerelyHotel Management

Xin chào Akiko san, thank you for leaving us your review. May I know more details about what went wrong during your last stay ? I would love to hear more from you to correct the shortcomings and ensure our guests have great stay. I will be very much appreciated. Tho DoAssistant Front Office Manger

Dear Toyozo,Xin chào!We would love to take this opportunity to express our gratitude to you for taking the time to share your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you have had an enjoyable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hotel Management

Xin chào Tomoyasu,Great to know that our staffs could communicate with you in Japanese. We are encouraging our team member to learn more and try to speak to guests in their own languages for the most comfortable conversations, and it really helps.Wish you a wonderful dayTho DoAssistant Front Office Manager

Dear Yoshihiro san,Thank you for choosing to stay at Novotel and left a kind note to our concierge team, are really proud and appreciate.Warm regardsTho DoAssistant Front Office Manager

Dear Junko,We sincerely appreciate you taking the time to give your feedback to our Survey.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

Dear Hiroyuki, We sincerely appreciate you taking the time to give your feedback to our Survey. We highly appreciate your nice word about our hotel. Besides that we have well taken note for your comment regarding the shower curtain and I will feedback to the Management accordingly. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Kate Nguyen Guest Experience Manager

Dear our valued guest, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

Dear our valued guest, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Mr./ Ms.NAMYONG, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are happy to learn that you satisfied with our cleanliness and the breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

Dear our valued guest, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are happy to learn that you satisfied with our service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management

Dear our valued guest, I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel danang PRemier Han River . Thank you for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! We very much look forward to welcoming you back to Novotel Danang Premier Han River Yours sincerely, Hotel Management

Dear our valued guest, We very much appreciate your high score regarding your stay at Novotel Danang Premier Han River. Actually, It brings us much pride to hear that your experience was good, you was satisfied with our attentive staffs, cleanliness of the room, the atmosphere and our location. This definitely serves as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Hotel Management

Dear our valued guest, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are glad that your overall experience was excellent. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. T hank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Mr./Ms KOTOMI, We very much appreciate your comments regarding your stay at Novotel Danang Premier Han River and your kind words about our location. Thus, our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Danang city and a very strategic location that brings our guests much more convenient. Once again, We truly appreciate your recommendation our hotel to other travelers and your kind words about our our location. It's definitely a boost for us every time we hear positive reviews such as this. Looking forward to welcoming you back soon. Sincerely, Hotel Management

Dear Tomo, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Mr./ Ms. Kaki , We very much appreciate your comments regarding your experience at the Novotel Danang Premier. It is our pleasure to learn that your overall experience was good. Regarding to the washing machine, please reassured that it is moved to our workshop for maintenance. Thank you for letting us know the issue thus we can improve our service to better serve our guest in the future. Please accept our sincere apology about that. Thank you again for sharing your experience. We hope to welcome you back soon. Sincerely, Hotel Management

Dear our valued guest, We truly appreciate your comments and utilize this information to improve our operation to better serve our valued guests. You indicated that the attitude of front desk staffs led to less than enjoyable stay. Please accept sincere apologies for any inconvenience. As we do have quite few new staffs and we should not have made you felt our quality of service dropped due to new employees. It is our first priority to train the new staff to bring our service level back to normal. Thank you for your understanding and patience. We hope that you have not lost complete confidence in us and that we can continue to welcome you to our hotel. Sincerely, Hotel Management

Dear our valued customer, Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following up the issue, could you please let us know your room number thus our engineer can come and double check. Regarding to the food delivery, please reassured that it is informed to our Director of food and beverage to see what we can do better to serve our guest in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Dear our valued guest, We truly appreciate your comments and utilize this information to improve our operation to better serve our valued guests. Please accept sincere apologies for any inconvenience due to minibar and breakfast procedure. I regret that it is the hotel’s failure to provide you with the expected service and product, which has apparently caused a big disappointment for you. We will address the issue and take appropriate actions to avoid the same nature of issues. Please rest assured your last experience was not norm at Novotel Danang Premier Han River and it was an isolated incident. Thank you for your patience and understanding. We look forward to welcoming you back here at the hotel and thank you for giving us another chance. We deeply value our customers and we are committed to providing you with the highest level of service just simply because our customers deserve the very best. Sincerely,

Thank you for your stay with us. Hope to have another chance to welcome you back soon.

Dear our valued guest, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr./Ms. hirokata, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management Team

Dear values guest, Thank you for choosing our hotel on this special trip of yours to Danang. We're sorry to hear that you did not have the most positive experience. As we're having some exterior maintenance projects on process certain areas of the hotels are affected by the works. Our Housekeeping team is doing their best to keep the whole premises under control. Your comments are very well-received and appropriate measures would be taken to ensure no repetition of the issues. Thank you again for the useful feedback. We hope by the time you come back we would be able to bring you better experience. With regards, Hotel Management.