Dear Kumi,Thank you for sharing your feedback. It's great to hear that you enjoyed the resort-like atmosphere of our pools and appreciated the convenience of the free shuttle bus to Hoi An's old town and the beach. We're also glad you found the breakfast delicious.We apologize for any inconvenience caused by the noise and the layout of the remodeled areas. Your comments are valuable, and we will take them into account as we continue to improve our facilities. We understand that our hotel may not be the best fit for guests looking for an extended stay or those who are very particular about room details.We hope you'll consider visiting us again, and we appreciate your constructive feedback. Safe travels!

Dear Makoto Seki,We really loved reading about your brilliant stay with us!Be sure your kind words are well received by everyone in our team and motivate us all to continue our work with passion.We do hope to welcome you back shortly!Best wishes,Mulberry Collection Silk Village

Dear Valuable Guest,Thank you so much for taking the time to share your kind thoughts about your recent stay with us. We are absolutely delighted to hear that you enjoyed our delicious breakfast and experienced the friendliness of our staff.Your positive comments mean a lot to us, as they motivate our team to continue delivering exceptional service. We are thrilled that you had a wonderful time with us and found our hotel to be a memorable destination.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Mulberry Collection Silk Village.

Dear Valuable Guests,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely

thank you so much for your time stayed with us. Mulberry Collection Silk Village Resort team wish you a nice day and hope to welcome you back !

Thanks for your pleasure and enjoy your trip at Mulberry Collection Silk Village! WE hope to have chance to welcome you back.

Greetings from Hoi An Silk Village Resort and Spa! We would like to thank you very much for your choosing Hoi An Silk Village Resort and Spa for your trip to Hoi An. We high appreciate your review and this is help us a lot on our management provide better and better service. Wish to have chance to welcome you back with us in the future so that we can have chance to show you our development . Merry Christmas and Happy New Year !

Dear Sir/ Madam, Thanks for your such a nice review of your enjoyable your trip at Hoi An Silk Village Resort and Spa! We will share this review to our colleagues. We wish you all the best!

Dear Sir/Madam, Thank you so much for your nice review and your time stayed with us at Hoi An Silk Village Resort and Spa! We wish you a nice day and we do hope to have chance to welcome you back. All the best to you!

Thank you so much for your so kind support and stay with us . We high appreciate your so kind review and this would encourage our staff s lot. We do hope to have chance to welcome you back. Wish you all the best!

We thank you so much for your time stay with us. Wish you have a nice day and we hope to have chance to welcome you back!

We really loved your high point to our Hotel and service Be sure this review will be share to everyone in our team and motivate us all to continue our work with passion. We do hope to welcome you back shortly!

Thank you so much for your pleasure at Hoi An Silk Village Resort and Spa!

Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us. We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely

Dear Mr. Steven,Thank you for taking your time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Yours Sincerely, Mulberry Collection Silk Village

Dear Mr. Daniel,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Yours Sincerely,

Dear Mr. Kristen,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Yours Sincerely, Mulberry Collection Silk Village

Dear Joo Hee,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Yours Sincerely,Mulberry Collection Silk Village

Dear Eunyoung,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours SincerelyMulberry Collection Silk Village

Dear Youn,Thank you for your visit and review. Have very well taken note of your comments and will work on improving the breakfast services.We would have loved to welcome you back and it would be great to show you next time, that we can do better. Best wishes,Mulberry Collection Silk Village

Dear Raquel,Thank you for sharing your recent experience with us. We apologize for any discrepancies in room expectations and appreciate your candid feedback. Our team is actively addressing maintenance and cleanliness concerns to enhance future stays. We regret any inconvenience in the bathroom and assure you that corrective measures are being taken.We're pleased to hear you enjoyed the Spa service and found our staff friendly. Your satisfaction is important to us, and we hope to have the opportunity to provide an improved experience on your next visit.Thank you for choosing Mulberry Collection Silk Village.Best regards,

Dear Amarendra,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Yours Sincerely, Mulberry Collection Silk Village

Dear Karine,We loved reading about your brilliant stay with us!Be sure your kind words are well received by everyone in our team and motivate us all to continue our work with passion.We do hope to welcome you back shortly!Best wishes,Mulberry Collection Silk Village

Dear Isabelle,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We regret the communication lapses regarding the shuttle service to the beach and the Silk Village tour. We're actively addressing this to improve our guest experience. Additionally, we apologize for any disruption to your privacy and the noise disturbances. We are working to rectify these issues promptly.On a positive note, we're glad you found the bed cozy, and you enjoyed the cleanliness of our facilities, including the swimming pool. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience in the future.While we regret not meeting all your expectations, we assure you that our hotel descriptions accurately reflect our offerings. Thank you for your valuable feedback.Best regards,Mulberry Collection Silk Village.

Dear Valuable Guest,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely

Dear Valuable Guest,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely

Dear Valuable Guest,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Cheer,

Dear Jongboo Kim,We really loved reading about your brilliant stay with us!Be sure your kind words are well received by everyone in our team and motivate us all to continue our work with passion.We do hope to welcome you back shortly!Best wishes,Mulberry Collection Silk Village

Dear Ellen,Thank you for your visit and review. Have very well taken note of your comments and will work on improving the breakfast services.We would have loved to welcome you back and it would be great to show you next time, that we can do better. Best wishes,

Dear Ms. Amy Walsh,We sincerely apologize for any inconvenience you experienced during your stay at our property, especially on such a special occasion as your wedding anniversary.We have thoroughly investigated your concerns and regret that our property did not meet your expectations. We understand the importance of such occasions, and we are genuinely sorry that your experience fell short.Regarding your refund, we want to assure you that the refund process has been completed. However, we acknowledge the delay in the funds reflected in your account. The delay is attributed to the international payment procedures associated with refunding to an international credit card, which unfortunately extends the processing time.We understand the frustration this may have caused, and we appreciate your patience as we work to expedite the refund process. If there are any further delays or concerns, please do not hesitate to contact our customer service team directly. We are committed to resolving this matter promptly and ensuring your satisfaction.Once again, we sincerely apologize for any inconvenience caused, and we genuinely appreciate your understanding.Warm regards,Mulberry Collection Silk Village.

Dear Mr. Aaron,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely,Mulberry Collection Silk Village.

Dear Lisa Ann,We would like to extend our heartfelt gratitude for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience at our accommodation was excellent and that you enjoyed the beautiful pools, great food, and exceptional service. Your kind words truly mean the world to us.It warms our hearts to know that our quiet and peaceful location provided you with a sense of tranquility, especially after your visit to the old town. We're delighted that the short taxi ride into town was convenient for you.Thank you once again for choosing us for your stay, and for your generous words of appreciation. We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience.Warm regards,Mulberry Collection Silk Village

Dear Mr. Mahesh,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely,Mulberry Collection Silk Village.

Dear Valuable Guest,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely,Mulberry Collection Silk Village.

Dear Åse Vattedal Eiksjø,We appreciate your feedback and would like to explain that the neighboring factory is a garment company, not a tire-burning facility.Furthermore, we have already submitted a complaint to the local authorities regarding the smoke affecting our resort and the surrounding residential areas. We are taking this matter seriously and working to find a solution.We apologize for any inconvenience caused during your stay, and we assure you that we are committed to providing a pleasant and comfortable experience for all our guests. Your comments about the breakfast, service at the swimming pool, and daily room cleaning have been noted, and we will strive to improve in these areas.We are glad to hear that you found the location of our resort lovely and quiet. Your feedback is valuable to us, and we will continue to make efforts to address the concerns you raised.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you for choosing our resort for your stay in Vietnam.

Dear Joong Hee,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely

Dear Catherine,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Cheer,

Dear Ms. Tania,Thank you for taking the time to provide such kind feedback following your recent stay with us. Your kind words have been shared with our team.We are pleased to hear you had a positive experience with us at Mulberry Collection Silk Village and we look forward to welcoming you back again soon.Cheer,

Dear Valuable Guest,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely

Dear Chris,Thank you very much for your visit and the time you have taken to write this very nice review. We are happy to read that you fully enjoyed your stay with us.We do hope that during your next Hoi An visit, our Resort will again be your preferred choice. Yours Sincerely