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Reviews of Oro Verde Cuenca

4.5 out of 5
Oro Verde Cuenca
Av Ordóñez Lasso S/N, Cuenca, Azuay

Reviews

9.4

Exceptional

Rating 10 - Excellent. 319 out of 423 reviews" "
Rating 8 - Good. 69 out of 423 reviews" "
Rating 6 - Okay. 23 out of 423 reviews" "
Rating 4 - Poor. 7 out of 423 reviews" "
Rating 2 - Terrible. 5 out of 423 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing !!! We really enjoyed Cuenca it’s one of the most beautiful places we have ever been , Thanks Danny
Stayed 1 night in Mar 2024
Response from Lobby Manager on May 24, 2024
Estimado Julio,Nos alegra saber que tuvo una grata experiencia con nosotros durante su visita y que disfrutó plenamente de nuestros servicios.Esperamos contar con su grata presencia en nuestras instalaciones en un futuro cercano.Saludos cordiales,María José Maldonado

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and service, very comfortable and the breakfast buffet is delicious
Stayed 2 nights in May 2024
Response from Lobby Manager on May 24, 2024
Estimado Rafael,En nombre de todo el equipo de Oro Verde Cuenca queremos agradecerle por su visita a nuestras instalaciones y compartir su experiencia.Nos alegra saber que ha disfrutado de nuestra cálida hospitalidad.Esperamos tener la oportunidad de volver a recibirlo en un futuro cercano.Saludos cordiales,María José Maldonado

10/10 Excellent

Monica, Plantation

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Customer Service
Stayed 3 nights in May 2024
Response from Lobby Manager on May 24, 2024
Estimada Monica,Es un gusto saludarle y agradecerle por su tiempo para darnos a conocer su valiosa apreciación acerca de su reciente visita. Lo más importante para nosotros es su experiencia.Saludos Cordiales,María José Maldonado

10/10 Excellent

Dr William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received the VIP benefit but this is the second time, I had to remind this particular hotel to put it on my room. The one in Guayaquil always gets it right.
Stayed 1 night in Apr 2024
Response from Lobby Manager on May 1, 2024
Dear Mr. William,We appreciate your feedback and will take steps to improve our service and ensure your experience is great next time. Thank you for your patience and for choosing us as your destination.Best regards,María José MaldonadoLobby ManagerOro Verde Cuenca

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from Lobby Manager on May 24, 2024
Estimada Vanessa,Nos complace enormemente haber cumplido con nuestra promesa de brindarle una experiencia excepcional durante su visita. Valoramos enormemente su satisfacción y apreciamos el tiempo que ha dedicado a compartir sus comentarios con nosotros.Saludos Cordiales,María José Maldonado

10/10 Excellent

Dr William

Traveled with partner
Liked: Cleanliness, staff & service
This is a great property and very well maintained. The staff us very professional and friendly. The only that I noticed different from other Oro Verde in Guayaquil is that this hotel doesn't offer free drinks upon check-in.
Stayed 1 night in Mar 2024
Response from Lobby Manager on Mar 27, 2024
Estimado William,Agradecemos sus amables palabras sobre nuestra propiedad y nuestro equipo. Nos complace saber que disfrutó de su estadía.Su retroalimentación es muy importante para nosotros y hemos implementado este servicio para nuestros huéspedes y que su estadía sea aún más placentera.Esperamos contar con su visita en un futuro cercano y pueda disfrutar de este servicio complementario.Saludos cordiales,María José Maldonado

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Lobby Manager on Mar 27, 2024
Estimado Andrés,Nos alegra saber que tuvo una grata experiencia con nosotros durante su visita y que disfrutó plenamente de nuestros servicios y ubicación privilegiada. Tenga la certeza de que compartiremos este comentario con Daniela.Esperamos contar con su grata presencia en nuestras instalaciones en un futuro cercano.Saludos cordiales,María José Maldonado

8/10 Good

Dr William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They couldn't find my reservation when I tried to check-in. After 20 minutes and me showing the staff my confirmation number.
Stayed 1 night in Mar 2024
Response from Lobby Manager on Mar 27, 2024
Estimado Sr. William,Para todos nosotros es muy importante su experiencia es por ello que ofrecemos nuestras más sinceras disculpas por el malestar generado.Tenga la seguridad que tomaremos las medidas necesarias e inmediatas para abordar este tema y que similares situaciones no sucedan en un futuro.Agradecemos sinceramente sus comentarios y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia que supere sus expectativas.Saludos cordiales,María José Maldonado

8/10 Good

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, missing vip services
Stayed 1 night in Feb 2024

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are professional
Stayed 1 night in Jan 2024
Response from Lobby Manager on Jan 28, 2024
Dear Mr. Pedro,We are really grateful that you appreciate a lot our services and our staff, we are always worry to take good care of our guests, we are very proud of the great attention that Ariel gave to you. We are really sorry that you could not enjoy all of our facilities and the great places around the city, hopefully you can visit them all the next time you visit us. Best regards,María José Maldonado

10/10 Excellent

Eneida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the restaurant for both dinner and breakfast buffet. I realize that shower and tubs are hard to keep very clean but there was a couple of black spots in the shower stall. Otherwise, our stay was worth the charge.
Stayed 2 nights in Jan 2024
Response from Lobby Manager on Jan 28, 2024
Dear Ms. Eneida,Thank you very much for giving us the opportunity to welcome you and have you as our guest. We care very much about your valuable contribution to our improvement in Service. Our priority is to create great experiences and it will be our greatest work to correct these details that can make the difference and, of course, continue to maintain the quality in the positive. We hope to have the honor of welcoming you again in this, your home.Best regards,Maria José Maldonado

10/10 Excellent

YOLANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome!!! And all the people very friendly.
Stayed 3 nights in Dec 2023
Response from Lobby Manager on Dec 20, 2023
Dear Miss Yolanda,We appreciate your excellent rating of our services. We are glad we have kept our promise to provide you with a great experience.Kind regards,María José Maldonado

10/10 Excellent

Adrienne, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff confortable bed, roomy shower wifi was good except for at peak times dining was outstanding
Stayed 2 nights in Dec 2023
Response from Lobby Manager on Dec 20, 2023
Dear Miss Adrienne,It is a pleasure to greet you and thank you for your time in sharing your valuable appreciation of your recent visit. The most important thing for us is your experience.Kind regards,María José Maldonado

10/10 Excellent

Lowell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and exceptional staff. We certainly plan on staying here again when we are next in Cuenca.
Stayed 1 night in Nov 2023
Response from Jefe de Recepción on Dec 11, 2023
Gracias por tomarse el tiempo para evaluar los servicios de Oro Verde Cuenca. Me complace especialmente que haya disfrutado de su estadía y que todos nuestros servicios en general crearan una gran experiencia en usted, ya que nos esforzamos continuamente por superar sus expectativas.Esperamos poder servirle en el futuro.Cordialmente,

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. gorgeous river behind it.
Stayed 3 nights in Nov 2023
Response from Jefe de Recepción on Dec 11, 2023
Gracias por tomarse el tiempo para evaluar los servicios de Oro Verde Cuenca. Me complace especialmente que haya disfrutado de su estadía y que todos nuestros servicios en general crearan una gran experiencia en usted, ya que nos esforzamos continuamente por superar sus expectativas.Esperamos poder servirle en el futuro.Cordialmente,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from Jefe de Recepción on Dec 11, 2023
Gracias por tomarse el tiempo para evaluar los servicios de Oro Verde Cuenca.Me complace especialmente que haya disfrutado de su estadía y que todos nuestros servicios en general crearan una gran experiencia en usted, ya que nos esforzamos continuamente por superar sus expectativas.Esperamos poder servirle en el futuro.Cordialmente,

10/10 Excellent

Mac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located in a great part of the city near the river walk. The hotel rooms are clean, modern and the staff very helpful. I would recommend this as a place to stay whenever you visit Cuenca
Stayed 4 nights in Oct 2023
Response from Jefe de Recepción on Dec 11, 2023
Gracias por tomarse el tiempo para evaluar los servicios de Oro Verde Cuenca. Me complace especialmente que haya disfrutado de su estadía y que todos nuestros servicios en general crearan una gran experiencia en usted, ya que nos esforzamos continuamente por superar sus expectativas.Esperamos poder servirle en el futuro.Cordialmente,

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was find, the staff are all professionals and kind. The food was pretty good, the amenities were according to an Oro Verde Hotel, and the room clean. My family and me enjoyed stay here. Definitely will be back.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Jefe de Recepción on Sep 4, 2023
Estimado Juan El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Es para nosotros un placer crear las mejores experiencias para nuestros huéspedes y que su estadía sea inolvidable.Esperamos su pronto regreso.Saludos cordiales,Natalia CandoJefe de Recepción

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent on all levels.
Stayed 6 nights in Jun 2023
Response from Jefe de Recepción on Jun 21, 2023
Estimada Carol El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Nos alegra que haya disfrutado su estadía, siempre es un gusto tenerlo con nosotros.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

10/10 Excellent

Galo

Stayed 2 nights in Jun 2023
Response from Jefe de Recepción on Jul 12, 2023
Estimado Galo El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Es para nosotros un placer crear las mejores experiencias para nuestros huéspedes y que su estadía sea inolvidable.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

10/10 Excellent

America

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent. I am very happy with all. I will go again. It provides an excellent service.
Stayed 3 nights in Jun 2023
Response from Jefe de Recepción on Jun 28, 2023
Estimada señora América Fue un placer para nosotros tenerla como huésped, siempre creamos las mejores experiencias para que su estadía sea inolvidable.Esperamos su pronto regreso. Saludos cordiales Natalia Cando

10/10 Excellent

Galo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Uno de los mejores hoteles de Cuenca
Stayed 5 nights in May 2023
Response from Jefe de Recepción on Jun 6, 2023
Estimado Galo El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Nos alegra que haya disfrutado su estadía.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are professionals and friendly
Stayed 1 night in Jun 2023
Response from Jefe de Recepción on Jun 6, 2023
Estimado Pedro El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Nos alegra que haya disfrutado su estadía.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jefe de Recepción on May 30, 2023
Estimada señora Olga Gracias por tu tiempo en responder la encuesta de satisfacción.Tomaremos en cuenta las observaciones y mejorar los servicios para comodidad de nuestros huéspedes. Esperamos su pronto regreso. Saludos cordiales, Natalia Cando

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service
Excelente atención del personal..
Stayed 2 nights in Apr 2023
Response from Jefe de Recepción on May 9, 2023
Estimado señora SaonaEl equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Nos alegra que haya disfrutado su estadía.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

10/10 Excellent

Pedro

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and very organized
Stayed 1 night in Apr 2023
Response from Jefe de Recepción on Apr 12, 2023
Estimado señor Alvarado El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Un gusto tenerlo nuevamente con nosotros.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jefe de Recepción on Apr 30, 2023
Estimado señor Jaramillo El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Nos alegra que haya disfrutado su estadía.Esperamos su pronto regreso.Saludos cordiales,Natalia CandoJefe de Recepción.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service clean and friendly
Stayed 1 night in Mar 2023
Response from Jefe de Recepción on Apr 8, 2023
Estimado señor Orellana El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Profesional service
Stayed 1 night in Mar 2023
Response from Jefe de Recepción on Mar 24, 2023
Estimado señor Alvarado El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Es un gusto siempre tenerlo con nosotros.Saludos cordiales,Natalia Cando

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful escape
Excellent location, upscale but feels like home
Stayed 3 nights in Feb 2023
Response from Jefe de Recepción on Feb 28, 2023
Thank you very much for your comments Ridder, is always a pleasure to have you with us. We hope you come back soon. Kind regards, Natalia Cando

8/10 Good

Emilia, Quito

Traveled with family and small children
Liked: Cleanliness, staff & service
They should improve the pool area, because the weather in Cuenca is the most of the time cold and having an outdoor pool its not the best idea but the staff, the room and the food was really good.
Stayed 1 night in Feb 2023
Response from Jefe de Recepción on Feb 28, 2023
Estimada Emilia Gracias por sus comentarios, siempre es importante saber la opinion de nuestros huéspedes para mejorar nuestros servicios. Esperamos su pronto regreso. Saludos cordiales, Natalia Cando

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jefe de Recepción on Feb 11, 2023
Mr Hollender Thank you very much for your positive review, its always a pleasure to create the best experiences for our guests. Kind regards, Natalia Cando

10/10 Excellent

Stanley, Bavaro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is not aware of the expedia gold member benefits and i was charged full price for all F&B services.
Stayed 1 night in Jan 2023
Response from Jefe de Recepción on Feb 8, 2023
Dear StanleyWe will be more aware to let our guests know about the discount for being member of expedia. Kind regards, Natalia Cando

10/10 Excellent

Jose

Stayed 2 nights in Jan 2023
Response from Jefe de Recepción on Mar 24, 2023
Estimado señor QuizhpiEl equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos su pronto regreso.Saludos cordiales,Natalia Cando

8/10 Good

MARIA DANIELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡¡Todo estuvo muy bien!! lo único es que en el cuarto no había refri y nunca me lo mencionaron.
Response from J on Jan 31, 2023
Estimada Daniela Gracias por sus comentarios, siempre son bienvenidos para mejorar nuestros servicios. Esperamos su pronto regreso.Saludos cordiales, Natalia Cando

10/10 Excellent

Diana, Ridgewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Check in was fast and easy. Room was comfortable and clean. Free breakfast was delicious! Price is a little high, but I believe worth it.
Stayed 1 night in Jan 2023
Response from Jefe de Recepción on Jan 7, 2023
Estimada señora Guambaña El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos contar con su visita en un futuro cercanoSaludos cordiales, Natalia Cando

10/10 Excellent

Aiko

10/10 Excellent

Alexandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent environment. I'm thankful for all your attentions.
Response from Jefe de Recepción on Dec 3, 2022
Thank you very much for your comments Alexandra, its always a pleasure for us to give you the best experiences. We hope to see you again soon. Kind regards, Natalia Cando

10/10 Excellent

Galo

Stayed 4 nights in Oct 2022

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Response from Jefe de Recepción on Nov 12, 2022
Estimado señor Lopez El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos contar con su visita en un futuro cercano.Saludos cordiales, Natalia Cando

10/10 Excellent

Gina

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Even though they had a big group checking in, the staff was able to accommodate everyone quickly. The hotel was very comfortable as well.
Stayed 1 night in Sep 2022
Response from Jefe de Recepción on Oct 18, 2022
Thank you very much for your comments Gabriela, its always a pleasure to give the best experience for our guests. We hope you come back soon.Kind regards, Natalia Cando

10/10 Excellent

Luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My wife and my self first time in Cuenca everything excelent at Oro Verde facilites and personal professional actitud and service congratulations all of them see your son
Stayed 3 nights in Oct 2022
Response from Jefe de Recepción on Oct 8, 2022
Estimado Luis El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos contar con su visita en un futuro cercano.Saludos cordiales, Natalia Cando

8/10 Good

Paola, Edison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 1 night in Oct 2022
Response from Jefe de Recepción on Oct 8, 2022
Estimada Paola El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos contar con su visita en un futuro cercano.Saludos cordiales, Natalia Cando

6/10 Okay

patricia

Traveled with family
Liked: Staff & service
Gym was nice but crowded and noisy. Open to public not only hotel guests. Staff was extremely helpful, nice and friendly. Great Ecuadorian food. Bathroom was not handicap useful. No grab bars. I fell, very slippery floor. Not enough toilet paper or towels. No fridge. No ice machines. Nice to have coffee and tea in the lobby. No place to eat after 10 pm
Stayed 2 nights in Sep 2022
Response from Jefe de Recepción on Sep 30, 2022
Mrs Hago It was a pleasure to talk to you before you leave. The gym we have is private not only for hotel guests, our guests are allowed to go without extra charge, some hours and less crowded to enjoy much your time training. The comments from our guests are always welcome to improve the service and give the best experience to our guests. Kind regards,Natalia Cando We

10/10 Excellent

Franklin

Stayed 1 night in Sep 2022
Response from Jefe de Recepción on Sep 30, 2022
Estimado FranklinEl equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos contar con su visita en un futuro cercano.Saludos cordiales, Natalia Cando

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2022
Response from Jefe de Recepción on Sep 18, 2022
Mr SchwartzbauerIt was a pleasure to have you as our guest, thank you for the comment. Kind regardsNatalia Cando

10/10 Excellent

cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new place to stay when I come to visit my in laws
Stayed 2 nights in Sep 2022
Response from Jefe de Recepción on Sep 15, 2022
Dear CristinaThank you very much for your commentIts always a pleasure to give the best experience to our customers. Kind regards, Natalia Cando

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Aug 2022
Response from Jefe de Recepción on Aug 30, 2022
Estimada Jessica El equipo de Oro Verde Cuenca agradece infinitamente su calificación positiva, es nuestro principal motivante para continuar con nuestra misión.Esperamos contar con su visita en un futuro cercano.Saludos cordiales, Natalia Cando