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ボーダー ハウス アット クリスタル ベイ ガジノの口コミ

3 out of 5
ボーダー ハウス アット クリスタル ベイ ガジノ
14 State Highway 28, Crystal Bay, NV

口コミ

8.4

とても良い

評価 10 - 240 件の口コミ中 120 件が非常に良い" "
評価 8 - 240 件の口コミ中 65 件が良い" "
評価 6 - 240 件の口コミ中 33 件が普通" "
評価 4 - 240 件の口コミ中 14 件が不満" "
評価 2 - 240 件の口コミ中 8 件が非常に不満" "

9.0/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Maria de Los angeles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dorothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Robert

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Fernando

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I impressed with this hotel, really convenient.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Gabi

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.
2024 年 4 月に 1 泊滞在

6/10 (普通)

diane

気になった点 : 清潔度、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Yuhui

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
nice place to stay
2024 年 2 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
On the second night I had to switch rooms and the room I was transferred to was not cleaned . They immediatley sent somebody but it was not cleaned to the normal standards
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

DEVRAJ

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Eva

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Chunhai

2023 年 12 月に 2 泊滞在

8/10 (良い)

Zachary

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Dana

家族旅行
良かった点 : 設備とサービス
Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Kellie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Bryan

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Joel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly efficient check in. Easy parking. Quiet, well appointed room
2023 年 10 月に 1 泊滞在

6/10 (普通)

Steven、Laguna Beach

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.
2023 年 10 月に 2 泊滞在

4/10 (不満)

Amelia

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
I wouldn’t stay here if you need to sleep
The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.
2023 年 10 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. Please accept my apologies for the inconveniences you experienced during your visit. This is certainly not the level of service we wish to maintain. We will be reviewing your comments and making corrections where possible. We hope that you will try us again in the future.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
気になった点 : スタッフとサービス
The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.
2023 年 10 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

6/10 (普通)

Dorothy、Olympia

良かった点 : 清潔度
2023 年 10 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 (非常に良い)

pascale、old brookville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

8/10 (良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cute and comfortable boutique hotel
Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.
2023 年 9 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

10/10 (非常に良い)

Adam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.
2023 年 9 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 9 月 6 日)
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

8/10 (良い)

Bo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is very clean. The bathroom is spacious.
2023 年 9 月に 2 泊滞在
Duaneからの返信 (投稿日 : 2023 年 9 月 6 日)
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 (非常に良い)

ROB、santa barbara

2023 年 8 月に 2 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 (非常に良い)

Dr Jacqui

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great find
A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.
2023 年 8 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 9 月 6 日)
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 (非常に良い)

mary

2023 年 8 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 (非常に良い)

Ronald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.
2023 年 8 月に 3 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 23 日)
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed your stay and hope to be of service to you again in the near future.

10/10 (非常に良い)

Krista

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property and the room was gorgeous, better than I could have hoped for
2023 年 8 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 20 日)
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed your visit and hope to be of service to you again in the near future.

8/10 (良い)

Connie

良かった点 : 設備とサービス
Pros-Historic, spacious, nice bathroom and good location. Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.
2023 年 8 月に 3 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 20 日)
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and we will be reviewing the items listed for improvement. We hope to be of service to you again in the near future.

6/10 (普通)

David

出張
Upon check in, no one was monitoring reception. Had to summon the cashier to get someone...arrived 5 min. later. Hallway leading to room smelled of beer. Dimly lit hallways, seedy kind of feel. Access / safety controls were up to date. Room was outdated and old, including carpet, fixtures, drapes, bathroom flooring, etc. Lighting in the room was inadequate, including the bathroom and mirror. Bedding and towels were clean. Other amenities were adequate and present (soaps, shampoo, dryer, coffee, etc.). Shower area was roomy and good shower head (probably due to disability access) Environment was quiet. Overall I felt like I was in a room which could have been in a crime scene drama. I wouldn't recommend.
2023 年 8 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you for visiting the Border House at Crystal Bay Casino. I am sorry that the experience did not meet your expectations and sincerely hope that you will give us another try in the future. The Border House is a unique boutique hotel and also is a historic building.

10/10 (非常に良い)

Florian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Séjour agréable à Crystal Bay
Excellent séjour, avec une petite terrasse très agréable pour prendre son petit déjeuner ou un verre en fin d’après midi. La chambre ne donnait pas sur l’axe principale, du coup relativement silencieux le matin.
2023 年 7 月に 2 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you for visiting the Border House at Crystal Bay Casino. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future.

10/10 (非常に良い)

Suzi

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 3 日)
Thank you so much for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to of service to you again in the future.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 3 日)
Thank you for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future

2/10 (非常に不満)

Donna

2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 3 日)
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

8/10 (良い)

Mark

2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 20 日)
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and hope to be of service to you again in the near future.

4/10 (不満)

Roger

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
First off the hotel staff was amazing Now, before you stay here you must know the hotel is not connected to the casino. It’s in an odd “house” building around the corner Our room was niceish, but the biggest thing was the bathroom didn’t have a door so if your sharing the room using the restroom is awkward. Linens are clean I did not see a ice machine either Parking is very limited by the rooms, they do have a parking garage at the Casino, but again rooms are not connected to hotel, so it’s a short walk outside Overall not the worst place to stay, but the few inconveniences might turn me away from staying again Lake Tahoe is so amazing though!
2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 27 日)
Thank you for your feedback. Please accept my apologies for not meeting your expectations during your visit. This is certainly not the level of service we want our guest to leave with. We will be reviewing your comments for areas of improvement where possible. We hope you will visit us again in the future.

2/10 (非常に不満)

William

良かった点 : 清潔度
Nothing to indicate that the check in was in the casino - unattached to the actual property. No directions or arrows to take you to the casino. Guests need to figure that out on their own. No staff at the front desk which added to the difficulty of the check in process. The room was nice, clean and spacious
2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you for your feedback. I apologize for the difficulty you experienced while checking into the Border House. We certainly will be reviewing your comments to see what changes we can make to our processes to better serve our guests. We hope you will enjoy the rest of your stay and return again in the future.

4/10 (不満)

Alexis

2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 8 月 3 日)
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location and decor outstanding.
2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you for your feedback and visiting the Border House. We are excited to see you enjoyed your visit and hope to see you again in the near future.

10/10 (非常に良い)

Brittany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great little hideaway! Can't wait to come back!
2023 年 7 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 11 日)
Thank you so much for visiting the Border House. We are excited to see you enjoyed your visit and appreciate the feedback. We hope to of service to you again in the near future.

8/10 (良い)

Donna

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
If I were to review just the Border house building itself I would give it a 10 out of 10. It is a really cool building, beautifully designed, great patio deck area and on historical registry. Great location for all the activities that we did. The room was amazing! A brand new jetted tub was great at the end of a long day of hiking. However it is connected to the Crystal Bay casino. It was very confusing to check there was no Clear Directions ever given. No information at the building are in the room as far as getting a hold of somebody. The casino is old, run down, and the smokiness is unreal! The area that it's located on is between a really nice area on the lake leading into a very iffy kind of area. Two major casinos one behind one in front that have been shut down and are elapidated. If it wasn't for this property being attached to the casino I would give it a 10 out of 10 for sure. One thing that I did not address with the establishment was at 12:30 the second night that we were staying there was banging on the door it was the sheriff's department. Three patrol cars three Sheriff's Department demanding we opened the door. I did they said somebody in the casino said I stole their phone. We had never been in the casino. So it was very upsetting and scary at the same time. I don't know how that came about and I have no idea why there would be three sheriffs just for somebody's phone being stolen.
Duaneからの返信 (投稿日 : 2023 年 7 月 1 日)
Thank you so much for your feedback and for visiting the Border House. We are pleased to see you enjoyed most of your visit but we do apologize for the unexpected visitors to your room. We certainly hope that you will visit again in the near future.

6/10 (普通)

Mary

家族旅行
Cons: Aside from the heavy deodorizer smell in the room, the window shades didn’t work. Also, there wasn’t a blow dryer. Pro: it was quiet and the accommodations were nice.
2023 年 6 月に 2 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 1 日)
Thank you for visiting the Border House and providing you feedback and observations. I assure you we will be addressing the items you mentioned and making corrections. We hope that you will visit us again in the near future.

10/10 (非常に良い)

Teresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice, clean comfortable room and nice check in staff. Rooms are in a building separate from the casino, so smoke free except for the check in and check out inside the casino.
2023 年 6 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 1 日)
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future.

10/10 (非常に良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel at a reasonable price
Our room on the top floor was fabulous. This hotel is close to Incline Village and other great locations in Lake Tahoe. We look forward to staying at the Border House again in the future.
2023 年 6 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 7 月 1 日)
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Check in was a bit confusing. Nicely decorated room and superior bathroom. Missed reading light for bed. Great restaurant across the street!
2023 年 6 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 6 月 7 日)
Thank you for visiting the Border House at Crystal Bay Casino and for providing your feedback on your stay. We are pleased to see you enjoyed your visit and hope that you will return soon!

4/10 (不満)

JUAN RICARDO

2023 年 5 月に 2 泊滞在
Duaneからの返信 (投稿日 : 2023 年 5 月 27 日)
Thank you for visiting the Border House. I am sorry to see you did not enjoy your visit however there are no notations as to what went wrong. I truly hope that you give us another chance in the future to show you the correct guest service we can provide.

8/10 (良い)

Cindy

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved this place. The bathtub alone was worth it!
2023 年 5 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 5 月 27 日)
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed you visit especially the bathtub. We hope to see you again in the near future.

8/10 (良い)

Michael

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Duaneからの返信 (投稿日 : 2023 年 4 月 5 日)
Thank you for visiting the Border House and providing your feedback. We are happy to see you enjoyed your stay and hope we have the chance to be of service to you again in the near future.