We ate breakfast super early & went back to our room. We checked at the front desk to see if we could stay another day, mostly bc I felt sick, but they were booked..understandable, it’s a great hotel.
I was feeling really terrible & within a 25 min period between 845 and 915 2 different staff knocked on our door ,the second one knocked & opened our door. Luckily they did not open the door the first time bc I was naked and pooping w/the door open.
The cleaning staff were extremely loud in the hallway & yelling over vacuums in the room next door. Check out is at 11, intended on sleeping till 1030. I received a text at 830 am to upgrade our checkout experience… which is what initially woke me up. I texted that number upon check out and the Front desk Manager Erin responded multiple times if she could make my stay more comfortable to let her know.
I told her i travel a lot, & would be back in town the week of July 21-25 -this was her response: “ I want to sincerely apologize for the incidents you experienced — especially the intrusion into your room while you were in such a vulnerable state. I can’t imagine how upsetting and uncomfortable that must have been, and I’m truly sorry. I truly apologize again, Mrs. Reid. Please don’t hesitate to let me know if there’s anything I can do to make this right. Take care, Erin - Assistant Front Office Manager” I’m like….. make it right by offering some sort of incentives to stay again….? I shouldn’t have to spell it out or ask.
