「The safety box was broken and could not be used, and we were not allowed to change rooms. We gave up and left our passports at the front desk, but the handover was insufficient, and the return at check-out did not go smoothly, which delayed our trip to the airport.」
「Rooms were spacious, breakfast adequate, shopping closeby, several wonderful restaurants a short Uber ride away (try Divieto Ristorante, Novu Fusion, Novecento)」
「This hotel was brand new so it was extremely clean and comfortable. I had no issues with that. However, the staff really needs to work on their customer service. They were a little rude and dismissive. We had to repeatedly asked them to bring us towels, and no one ever came up to our room and brought us anything. Parking is really bad, but overall the stay was very nice and I would stay again.」
「What I'd like to say is the place was an excellent stay. It's a pity i was only there for one night. The only complaint I had was finding the place. Google maps sends you to 105th Ave, and theres no 105th ave. Had me circling around for some 20 minutes or more. I had to eventually call the front desk to get precise directions. Address says 3895 107th ave. You guys are not on 107th ave. I drove up and down 107th ave looking for the address. You need to add, "behind Wendy's" or some other...
「I stayed at the Tru by Hilton Miami Airport South Blue Lagoon hotel on 21-22 September (Saturday evening).
I arrived at the Miami Airport shuttle area (Doors 5-7) around 20:00, but the Tru/Home2 shuttle never arrived. The airport worker directing the shuttles around that area (Doors 5-7) said that she works two-hour shifts and had not seen the shuttle. She suggested I phone the hotel.
I phoned and was informed that the shuttle was not operating. I then took a taxi.
One reason why I chose this...
"The safety box was broken and could not be used, and we were not allowed to change rooms. We gave up and left our passports at the front desk, but the handover was insufficient, and the return at check-out did not go smoothly, which delayed our trip to the airport."
