It says it is a 4 star hotel, but nothing stood out as making worthy of 4 stars. My upgraded room had a thin width balcony that overlooked an empty lot?!? but that was it. The bed came with one twin sized duvet- for a double bed -and two small (almost travel sized) lumpy pillows. The room was small which was fine, but both the chairs in the room were stained. The bathroom had basic soap dispenser pumps for shampoo/conditioner combo in the shower, and very perfume smelling lotion by the sink. Towels were standard, stuff hotel towels. The closet was not big enough to fit even a carry on luggage, let alone a full size luggage or its contents. Rooms only got cleaned if you asked 20 hours in advance which is fine/green, but at least the trash should be checked daily in my opinion because it was just a tiny waste bin. My mini fridge did not get cold, but I ended up unplugging it anyways (along with the coffee/teapot that was turning on and on and burning during the night). I let them know I unplugged both because one was malfunctioning and the outlet sparked. Hopefully, they checked that out. I was not offered another room or any type of discount for the lack of having a mini fridge to use. I did ask for earplugs as well, because my room/the entire 6th floor had a loud energy/power humming sound. The front desk did provide me those and were all pleasant people. The hotel is near a metro station, the central train station, restaurants, and Tivoli Gardens-which was nice.