Even with tasteful decoration, one unprofessional staff can tarnish the entire experience, ruining the pleasant and welcoming first impressions. The initial of this female staff member at the front desk is Miss I.M. A person with such snobbish and arrogant attitude should not be in client-facing service fields. Miss I.M. could not be bothered to care about the comfort of hotel guests, only her own convenience. I question who, in their right mind, placed her at the front desk in the first place.