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ゲートウェイ クーノア - IHCL セレクションズの口コミ

3.5 out of 5
ゲートウェイ クーノア - IHCL セレクションズ
Church Road, Upper Coonoor, Coonoor, Tamil Nadu

口コミ

9.0

とても素晴らしい

評価 10 - 68 件の口コミ中 37 件が非常に良い" "
評価 8 - 68 件の口コミ中 27 件が良い" "
評価 6 - 68 件の口コミ中 2 件が普通" "
評価 4 - 68 件の口コミ中 1 件が不満" "
評価 2 - 68 件の口コミ中 1 件が非常に不満" "

9.4/10

清潔度

9.6/10

スタッフとサービス

7.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Hiroyuki

2023 年 10 月に 1 泊滞在
Rahulからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Mr. Hiroyuki,Greetings From Gateway Coonoor - IHCL SeleQtions Thank you for your rating. We really appreciate your support. We look forward to your continued patronage and assure you of our best attention and services at all times. RegardsRahul. R Front Office Manager

10/10 (非常に良い)

Harmeet Singh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed every moment at the Gateway, Coonoor. The food is delicious & comfortable clean rooms.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Ambika

Beautiful property Warm and receptive and friendly staff !
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Vishnu Siddharth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay! The staffs were all very friendly and accommodating.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Shekhar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Overall it was sort of just OK stay. We selected this property since Taj brand was attached with it. Food was good and staffs were courteous and ready to help you all the time. But biggest disappointment was room that was offered to us. It was really small for 2 person and I seriously cursed myself for spending 25k per night for that hideous room. The rooms ends as soon as you enter into. It’s not worth your money. Seriously disappointed with room.
Balaからの返信 (投稿日 : 2023 年 4 月 21 日)
Dear Mr. ShekharGreetings From Gateway Coonoor – IHCL SeleQtions Thank you for giving us your feedback regarding your stay with us during your recent visit to Coonoor. I am quite embarrassed and perturbed to know that the room is not un to your expectation. Kindly accept my sincere apologies. We will certainly take your detailed feed back with concerned team & in the ongoing renovation and ensure the corrective actions are initiated. Your kind word of appreciation was shared with the team.I would also like to request you to treat this as a one off incident and not hold this against us and give us an opportunity to look after you in the tradition and hospitality that is synonymous with the IHCL.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times Regards, Bala Murugan Front Office Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 6 月に 2 泊滞在
Balaからの返信 (投稿日 : 2022 年 6 月 9 日)
Dear Sir Greetings From Gateway Coonoor - IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

10/10 (非常に良い)

ARUNKUMAR

2022 年 4 月に 2 泊滞在
Bala Muruganからの返信 (投稿日 : 2022 年 5 月 6 日)
Dear Mr. Arunkumar Greetings from Gateway Coonoor - IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited and motivated to strive for excellence with your rating. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 (良い)

winston

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 2 月に 2 泊滞在

10/10 (非常に良い)

RAJIV

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
2021 年 9 月に 1 泊滞在

10/10 (非常に良い)

Boris

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
Really nice hotel with dedicated staff. I strongly recommend
2021 年 7 月に 1 泊滞在
Bala Muruganからの返信 (投稿日 : 2021 年 8 月 2 日)
Dear Mr. Boris, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited with your kind word of appreciation. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

10/10 (非常に良い)

In

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable staying
Old facility but cozy. I have stayed comfortably.
2021 年 2 月に 1 泊滞在
Balamuruganからの返信 (投稿日 : 2021 年 2 月 7 日)
Dear Sir, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you & your family had enjoyed your stay & services. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office / Food & Beverage Manager

8/10 (良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Gateway Coonoor - calm serene relaxing
Great location within Coonoor. Sprawling green property with plenty of open space , gardens and trees. Calm and serene surroundings. Food is good, overall very friendly and helpful staff includes front desk , house keeping and restaurant. The improvements are mostly to do with age of the bungalow that has been converted to a hotel. Condition and upkeep can be better .
2020 年 12 月に 4 泊滞在
Bala Muruganからの返信 (投稿日 : 2021 年 1 月 9 日)
Dear Sir , Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you had enjoyed your stay & services. We have noted your feedback, kindly be informed the room refurbishment plans are on, which will be executed shortly. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office / Food & Beverage Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cute property
Beautiful cute property, a bit old and the interiors are a bit dated. Overall great experience. Staff are very courteous.
2020 年 12 月に 1 泊滞在
Bala からの返信 (投稿日 : 2020 年 12 月 22 日)
Dear Mr. Sir, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you had enjoyed your stay & services. Your kind word of appreciation was shared with team. We have noted your feedback, we will certainly take up it in our forthcoming refurbishment. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office - Food & Beverage Manager

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Little England
Stayed two nights. Loved the colonial feel of the hotel just up on the hill above the town of Coonoor. Particularly having a small study area with a fireplace. We passed on the toy train to Ooty but enjoyed a day walking up to Sims Park and then down into the hustle and bustle of the town before escaping back to manicures lawns and watching the mist roll over the hills. A jumper is really needed here in the evenings. The only disappointment was the restaurant. High prices but not high quality. We suspect tinned mushrooms was a key ingredient of our mushroom and pea curry, and my stir fried Bhindi was well over salted. Serving popadoms was a nice touch but no sauces or chutneys to go with it. And why is hot food served on cold plates? Even though I can see a warm plate contraption in evidence. Lovely dinning room but lacked any real sophistication which was a shame. Otherwise an enjoyable stay.
2020 年 2 月に 2 泊滞在

8/10 (良い)

Namrata

家族旅行
良かった点 : 清潔度、客室の快適度
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

ganeshan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service
Very nice property located in the centre of coonoor. Staff was excellent and always went the extra mile. Service was prompt and they make you feel at home
2019 年 12 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

Basu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

Sudha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful property and service is excellent
2019 年 12 月に 2 泊滞在
Bala からの返信 (投稿日 : 2019 年 12 月 17 日)
Dear Sudha Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am glad to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team. Madam, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times.

8/10 (良い)

sadashiva rao

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Hotel should change all beds refurbish the whole furniture and fittings
2019 年 5 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 4 月に 4 泊滞在

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nineteen Century flare, Twentyfirst Century comfor
Great hotel in the British Colonial fashion. Good views, beautiful gardens, nice facilities, helpful staff and many extras. We visited in January and each night a staff member would come and start a fire in our bedroom fireplace. Still not warm enough? Ask for a hot water bottle for your bed! The hotel is centrally located making it easy to enjoy all Coonoor has to offer.
2019 年 1 月に 2 泊滞在

4/10 (不満)

Mark、Coonoor

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Taj, congratulations on restoring the Kumarakom, plus the upgrading of the Savoy going on at present. Now it is time to share some attention for the Gateway Coonoor, a facility in desperate need of some love. Hint: Take care with Hôtel arranged transport operator.
2019 年 1 月に 2 泊滞在

10/10 (非常に良い)

Boone、Washington DC

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We loved this hotel! It’s a bit rustic, but in a very appropriate fashion. If you are looking for a modern sort of stay, this place is not for you. The dining room feels like you have been transported to the 1970s. All of the staff are professional, courteous, and go out of their way to assist. Only wish: we wished they had an area with sofas, tables and a lit fireplace in the main lodge. The fireplace they had lit didn’t have too much loungy furniture, and the one that had all the good furniture, didn’t have the fireplace lit. This is where we would like to have cocktails and engage conversations with other guests. Tip: You are probably coming here for teas and trains, but don’t miss the food market by the bus and train station. It’s peaceful, friendly, and welcoming - our favorite food market in India.
2019 年 1 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Well maintained hotel with an old world charm. Friendly and helpful staff - overall a great experience.
2019 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, near by coonoor station. Very good room service. Staff is good. Food is okay
2018 年 12 月に 1 泊滞在

10/10 (非常に良い)

Prakash、Bangalore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Well maintained heritage property
Pleasant and helpful front office staff.... surprised us with a free upgrade...... restaurant as efficient and neat as most of the taj properties we have stayed in... rooms are neat and comfy... would like to return and stay longer...
2018 年 4 月に 1 泊滞在

8/10 (良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 2 月に 1 泊滞在

8/10 (良い)

Pip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Old World Charm
We chose to stay here for just one night as a treat for my birthday and had a lovely time. The hotel is in a quirky old building in a quiet location and set in lovely gardens. Our room was huge, well equipped, very comfortable and with the best hot shower we have had during our travels so far. Loved the turn down service and the provision of hot water bottles. The staff were all excellent and couldn't do enough to help - including providing a surprise birthday cake when we hadn't even told them about my birthday. The restaurant food was very good and the breakfast buffet very varied and more then plentiful. A lovely break - just what we wanted.
2018 年 2 月に 1 泊滞在

10/10 (非常に良い)

Murli Menon、Mumbai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent way to Unwind
Hotel is very well located at Upper Coonnor. Silent and exceedingly relaxing. Rooms have a good Lawn section outside most rooms. Staff are very polite and Unobtrusive, when they go about their job. Front desk and F & B staff are really good. Very Polite and Attentive. The Gen. Mgr. Mr Muraleedharan runs the place very efficiently, as do the others in his team.
2017 年 5 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good facilities and value. Good ambience food and the Taj lives up to it's name

10/10 (非常に良い)

Jitu、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel set in a beautiful surrounding
We had a very good time here. The stay was very comfortable and staff were excellent

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Overall a good hotel with decent rooms. Staff is extremely helpful and friendly.

8/10 (良い)

ROHIT

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Hotel staff was excellent... always happy to serve
Home away from home....

10/10 (非常に良い)

jyotindra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb stay
Amazing place to stay...superb rooms...good service...nothing can go wrong about this Taj property

8/10 (良い)

Vasanth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hill view hotel with Traditional aspects
The hotel was splendid, 150 years of history and Taj has maintained its rustic look. Raised ceilings, wooden floor, fire place and colonial type furniture. Food was excellent, the only place you will get good food in all of Coonoor, Hamilton Bar serves as the local watering hole, though a little collection they have the best use of resources available. "The Hot Toddy" was a relish to an aching throat and a must try. Buffet had a wide spread but interestingly South Indian variants that are a delight to eat with local spices and veggies sourced. If you are interested in authentic traditional south Indian dishes (Thondaimandalam dishes), this is the place to try it. Especially, the Rasam, Kara Kozhambu, Meen Poondu Kozhambu and the railway lamb curry are the best. I reserved the last for the best, the staffs! Ever smiling & ever accommodating. They try the best for you to feel at home. My wife had some chronic neck pain and they were regular in providing ice packs even if we forgot to ask. Overall, this place is a hit and has many regulars, I believe they have earned a regular in us as well.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Nice location
It was a pleasant stay.. The interiors need a good painting job. With bright opulent colors. Am sure it will change the outlook of the room itself.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent !!
Great place!! Absolutely loved it!! Highly recommended !!

8/10 (良い)

MATHEW

良かった点 : スタッフとサービス

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Arul Praveen
The staff here are extremely efficient and attentive. The hotel itself is a little faded but rather charming. The driver/guide named Arul Praveen is very knowledgable and took me to several wonderful local places that I would never have known about otherwise including a very small, privately owned eucalyptus oil distillery and a temple located in the midst of a forest. He also enabled me to actually go into the fields of a tea plantation and meet some of the workers. I had a very good time here.

8/10 (良い)

Mario、Italia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bene e non c'e alternativa
Bellissimo impianto con splendido giardino curatissimo dove guardare ogni tipo di piccoli uccellini. Camera comoda dato che abbiamo prenotato per due una di 80 m2 con due salottini. Sicuramente bella per un soggiorno estivo ma non per l'inverno. Esiste un camino ma abbiamo dovuto chiedere tre volte perché fosse acceso e quindi il secondo giorno si sono decisi. Hanno portato legna per 3 ore e quindi poco caldo. C'era una stufetta ad aria calda ma non si poteva usare nel bagno di marmo perché non c'era una presa ad alta potenza, quindi mio marito a preso il raffreddore. Molto buono il ristorante e molto gentile il personale che faceva assistenza serale alle camere e ci metteva le borse dell'acqua calda nel letto. Il personale della ricezione non male, ma non particolarmente disponibile. Il wifi "incluso" nella camera veramente lento e l'upgrade alla velocità moderata a pagamento. Probabilmente il fatto che non esista altro albergo di quattro stelle nella zona fa si che non siano tanto invogliati a fare di meglio.

10/10 (非常に良い)

Avinash、Tiruppur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant Stay
Nice property to chill out

10/10 (非常に良い)

Dominic、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel with very friendly staff. Only slight quibble was the food which didn't always seem to be freshly cooked. I would recommend it though.

8/10 (良い)

Frequent Traveller、New Delhi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best in the area!
Very comfortable and rejuvenating so long as you stay within the sprawling hotel premises. 850sf suite... vintage building... very caring staff. Very helpful Chef (and there is no where else to go for clean, good food). Besides staying in hotel - the only worthwhile thing to do in/around Coonoor/Ooty is to walk around the tea-garden trails. Very quite area. Place to go for a real break!

10/10 (非常に良い)

Maggie、Abu Dhabi.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great retreat.
We treated friends to a couple of nights here as a break during their winter trip to India. They were delighted with the hotel . They said that the staff were Very welcoming . Their room was spacious with a wonderful log fire to relax by in the evening. All in all a great place to stay.

10/10 (非常に良い)

R B、mumbai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfy rooms great service
If you like old world buildings and high ceilings with ventilators this is the place for you. The service is very prompt.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely rooms with log fires
Great personal service, roaring log fires, massage, and decent food

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Santhosh、Kuwait

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The best Hill Station Resort in Tamil Nadu!
We've been regular patrons at the Taj and this time was no different. Excellent Staff, great service, exquisite food and fantastic property. Its home away from home and at an affordable cost considering its a Taj property. Plan to stay there for atleast 3 days and enjoy the ayurvedic experience as well!