Dear Anonymous, Guest satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. Your feedback is welcome and we appreciate you taking the time to share your review with us. Sincerely, Al Schreiber General Manager

Dear Sheryl, Thank you for staying with us. I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Best, Al Schreiber, GM

Dear Paul, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Al Schreiber, GM

Dear Thuy, We take pride in providing the best accommodations and service; we appreciate your feedback, which highlights success and areas for improvement. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the liquid body soap. Thank you for your time in reviewing our hotel. Sincerely, Al Schreiber, GM

Dear Beth, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Al Schreiber, GM

Dear Jordan, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Al Schreiber, GM

Dear HECTOR, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Al Schreiber, GM

Dear Heather, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. I will be sure to share your lovely comments with our associates; they work hard to deliver superior service. Thanks again, and we look forward to your next visit. Best, Al Schreiber, GM

Dear Dana, We take great pride in providing the cleanest, most spacious accommodations in Columbus. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Al Schreiber, GM

Dear Christal, I am thrilled to hear that you had an exceptional stay at our hotel. Our staff members take great pride in representing our hotel and providing the best possible experience for our guests. We prioritize the safety of our guests above all else and strive to maintain a safe environment both inside and outside of our hotel. However, I understand that even with our best efforts, incidents of crime can occur in the surrounding area. Whether you are parked in our lot, at the grocery store, or even in your own driveway, no one is immune from the risk of crime. I want to sincerely apologize if you ever felt unsafe outside of our hotel during your stay.We hope to have the pleasure of welcoming you back to our hotel again soon. Sincerely, Al Schreiber, GM

Dear Helen Catherine, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Al Schreiber, GM

Dear Scott, We are delighted to hear that you had a comfortable and enjoyable stay at our hotel. We take great pride in delivering exceptional service and accommodations to our guests, and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts and recommendations with us. We have duly noted your suggestions regarding our breakfast selection and will certainly take them into consideration as we continue to improve our services.Once again, thank you for choosing our hotel, and we hope to see you again soon. Best, Al Schreiber, GM

Dear Umer, We're happy to hear from you and glad you enjoyed your stay. We appreciate your family choosing to stay with us while visiting the area. I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and hope to see you again soon for more family fun. Best, Al Schreiber, GM

Dear Nola, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Your feedback, including recommendations for improvements, allows us to serve our guests better. Thank you for choosing us while in the area. Best, Al Schreiber, GM

Dear Elizabeth, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased that our spacious rooms, friendly staff, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Al Schreiber, GM

Dear Lisa, It is great to hear that our proximity to the hospital made it easy for you to see your husband after surgery. We proudly host guests and offer comfortable accommodations during their time in the campus area. Thank you for choosing our SpringHill Suites and best wishes on your husband's speedy recovery. Best, Al Schreiber, GM

Dear James, Thank you for taking the time to write this kind review. I’m pleased to learn that your stay was enjoyable thanks to our quiet atmosphere. We appreciate your compliments and humbly request a return visit. Best, Al Schreiber, GM

Dear Alyson, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Al Schreiber, GM

Dear Biao, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Al Schreiber, GM

Dear Sarah, Thank you for staying with us! I'm glad that you enjoyed our spacious rooms and ample breakfast. It was our pleasure hosting you, and we look forward to seeing you again. Best, Al Schreiber, GM

Dear Marcee, I am thrilled that we provided you an exceptional stay from start to finish. We take great pride in offering the best service and accommodations in the Columbus area, and we appreciate you taking notice. On behalf of the entire SpringHill Suites Columbus OSU staff, thank you for your business, and please visit again soon. Best, Al Schreiber, GM

Dear jeffrey, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Al Schreiber, GM

Dear Rob, Thank you so much for staying with us and acknowledging our SpringHill Suites' fantastic location. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Al Schreiber, GM

Dear Eric, Thank you for choosing us. I've noted your recommendation. It was our pleasure hosting you, and we hope to see you again. Best, Al Schreiber, GM

Dear Kim, I sincerely regret your mediocre experience at our hotel; please forgive us. I'm sorry that our accommodations were not to your liking and that our maintenance efforts disappointed you. We do our very best to provide an exceptional stay, but we clearly fell short of our goal. Your feedback is welcomed as it encourages improvement for future visits. We hope to see you again to provide the pleasant stay our guests have come to expect and deserve. Sincerely, Al Schreiber, GM

Dear Elizabeth, We are delighted to hear such positive feedback from you! Thank you for writing a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Al Schrieber, GM

Dear Kevin, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again. Best, Al Shreiber, GM

Dear Kara, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the level of service you received. It would be our pleasure to host you again if you return to the area. Best, Al Schreiber, GM

Dear Beth, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Al Schreiber, GM

Dear Hope, We take any pest issues extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Al Schreiber, GM

Dear Tasani, Thank you for your lovely review and recommendation. I’m glad your stay was restful, and I appreciate you acknowledging our excellent accommodations. We look forward to seeing you again upon your return to the area. Best, Al Schreiber, GM

Dear Joy, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Al Schreiber, GM

Dear Mikayla, We love making our guests feel welcome and help them enjoy their time in Columbus. Thank you for your patronage and for sharing this kind review of your stay during a busy weekend. We hope to host you again anytime you return to the area. Best, Al Schreiber, GM

Dear Carol, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Al Schreiber, GM

Dear Savanna, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Al Schreiber, GM

Dear Amber, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Al Schreiber, GM

Dear Justin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Al Schreiber, GM

Dear Marlene, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Al Schreiber, GM

Dear Shawna, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased you were primarily satisfied with your stay; however, we apologize that you were not impressed with our breakfast offerings. We value your business and hope this will become the first of many visits. Best, Al Schreiber, GM