プレミアム ルーム キングベッド 1 台 (Upgraded Bedding & Snack, Smoke Free) | ピロートップベッド、セーフティボックス (室内)、デスク、ノートパソコン用作業スペース

レッド ルーフ イン プラス + コロンバス - オハイオ ステート ユニバーシティ オSUの口コミ

2.5 out of 5

口コミ

7.2

良い

評価 10 - 1007 件の口コミ中 298 件が非常に良い" "
評価 8 - 1007 件の口コミ中 293 件が良い" "
評価 6 - 1007 件の口コミ中 174 件が普通" "
評価 4 - 1007 件の口コミ中 115 件が不満" "
評価 2 - 1007 件の口コミ中 127 件が非常に不満" "

7.4/10

清潔度

7.8/10

スタッフとサービス

6.6/10

設備とサービス

6.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

4/10 (不満)

WAKA

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
コーヒーメーカーの中が汚くかった。
2022 年 10 月に 4 泊滞在
Frankからの返信 (投稿日 : 2022 年 10 月 25 日)
Thank you for reviewing your stay as we continue to work on providing great service to our guests.

2/10 (非常に不満)

宿泊されたお客様

2021 年 6 月に 1 泊滞在
Front Desk Agentからの返信 (投稿日 : 2021 年 7 月 5 日)
Hello, Thank you for leaving us a review, and we hope to see you again and provide a better experience.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊料金に対してリーズナブル。一泊だったので十分満足出来ました。徒歩1分にマクドナルド、グロッサリーもあり便利。 冷蔵庫が無かったので、夏には利用したくない。
2020 年 3 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 8 月に 5 泊滞在

8/10 (良い)

somebody

良かった点 : 清潔度、スタッフとサービス
やや施設が老朽化しているせいか、おそらく集中暖房の装置から継続的に軋む音が聞こえました。
2019 年 3 月に 3 泊滞在

8/10 (良い)

Dillon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your positive rating, Dillon. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Danel、West Branch

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Checking in was fast and easy. It was remarkably clean. I was pleasantly surprised.
2024 年 5 月に 2 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Danel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean location, fast and easy check in. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Niki

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Niki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 (不満)

Robert

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The faucet leaked. The drain stop was stuck. Cleaners didn't clean the room. The room was way over priced.
2024 年 5 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the situation you mentioned regarding the drain and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Miles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
fine
2024 年 5 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for sharing your 5/5 rating with us, Miles. Our staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were fine with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 (不満)

william

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Bathroom had substantial black mold on ceiling as well as it had water damage around the tub. A large burn mark was on the table that burned througj the plastic.
2024 年 5 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Thanks for sharing your feedback with us, William. The team at our Red Roof Inn PLUS+ Columbus-Ohio State University OSU was saddened to see that we failed to provide you with a satisfactory stay. You stated that the discolored ceiling and the burn mark on the table hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

Karla

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It was a good price however the tv did not work at first and three outlets did not work.
2024 年 5 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Karla, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU regarding the good price. I do apologize for the issues highlighted with the tv along with the outlets. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 (不満)

John

気になった点 : 清潔度、施設のコンディションと設備
I expect that the property is pet friendly, because the two rooms we rented smelled like cat litter box.
2024 年 5 月に 1 泊滞在
Oniel Rediresponse Specialist からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you John, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It's nice reading that you took liking to our hotel's pet acceptance, however, please accept our apologies for the smell the room had. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 (不満)

Abdul

2024 年 5 月に 1 泊滞在

8/10 (良い)

Ravi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Ravi,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. I'm so glad we earned your perfect rating. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

8/10 (良い)

Julien Michael

2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your positive rating, Julien Michael. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Kelley

家族旅行
良かった点 : 設備とサービス
Room was clean, A/c worked perfectly and the location was great!!
2024 年 4 月に 2 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Kelley, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. We sincerely appreciate your comments and are happy to hear you had a good experience with us. It is great to learn you love how clean the room was and that the air conditioner worked perfectly. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

Sarah

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It wasn’t a bad room for the price my only issue was there was not enough towels. The towels were super small
2024 年 4 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Sarah, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It's great to see we earned your 5/5 score. However, you mentioned that your room had limited toiletries which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent room with comfortable bed. Walking distance to High Street and Ohio Stadium. Nice outdoor area with fire pit and smoking area.
2024 年 3 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Gregory, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU regarding the recent room and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 (良い)

Jessily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Oniel Rediresponse Specialist からの返信 (投稿日 : 2024 年 4 月 17 日)
Hi Jessily,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 (非常に不満)

Melvin

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was really small. And the mattress should be replaced. The drain for toilet sink and shower needs clean. There was no microwave or fridge. I will never stay at red roof again.
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Melvin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. We're sorry to hear about your disappointment regarding the lack of microwave and refrigerator in your room and the uncleanliness of the room. Upon reviewing our records, it appears that you reserved a standard room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a deluxe or superior room.Thank you again for sharing your experience. We wish you all the best in your future travels. Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Aaron

2024 年 3 月に 2 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Aaron, Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

4/10 (不満)

Aaron

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Tv did not work and front desk refused to fix the issue and told me to just wait until morning to have someone come look at it. Ive stayed with this hotel quite a few times, as i travel for work, and this was the worst ive been treated. I dont intend on staying here again.
2024 年 4 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Aaron, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It's truly disheartening to read that the broken television hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.To ensure that a situation like yours doesn't happen again, management is reviewing your feedback as a training opportunity moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 (不満)

Thomas

家族旅行
Key card needed to be reactivated each day. Very noisy neighbors- loud fighting- - perhaps not hotels problem but didnt do anything about it.
2024 年 4 月に 2 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the very noisy neighbors, the key card that needed to be reactivated each day and any other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. .Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Ethan

2024 年 3 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Ethan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

Daniel

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was safe, quiet and walkable.
2024 年 3 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Daniel, Everyone here at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU was proud to see your 5/5 score. I am happy that you found our hotel to be safe, quiet and walkable. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 (良い)

Julien

2024 年 3 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Julien, The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Robert

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Oshane RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 (普通)

Steven、Atlanta

気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you for your rating, Steven. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I were thankful and appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 (普通)

DARREL

良かった点 : スタッフとサービス
I AM HANDICAPPED AND NEEDED AN ACCESSIBLE ROOM . HOTEL WAS VERY CLOSE TO HOSPITAL WHERE MY WIFE HAD EMERGENCY SURGERY . THAT WAS GREAT . I WAS DISAPPOINTED IN THE BATHROOM DUE TO NO SHELF AT SINK AREA TO PUT MY SUPPLIES . EVERYTHING HAD TO BE PUT ON FLOOR . I MUST GIVE THE OFFICE PERSONNEL MUCH CREDIT FOR THEIR PROFESSIONAL MANNER AND FRIENDLINESS .
2024 年 3 月に 2 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 14 日)
Hey Darrel,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It's great to hear that you were pleased with the friendly service our staff extended, and convenient location. However, I'm sorry that our bathroom wasn't conveniently situated enough to have your supplies out. Red Roof value your business and will take this into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 (良い)

Ann

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Fine place to stay.
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Ann,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our fine location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 (普通)

Alexandra

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello Alexandra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Candis

良かった点 : 清潔度、施設のコンディションと設備
Pretty decent area very convenient for me since I was attending a concert I was able to walk to and clean room. No complaints.
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Candis, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I'm thrilled to read that you were pleased with the upkeep of the property, the cleanliness of the rooms and the convenience of the location, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience.Our Red Roof staff are glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Adam

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The gentleman that checked us in was great!!! Very friendly and fast! W head to make this reservation last minute due to a a bad experience at another hotel.
2024 年 2 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Adam, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU regarding the great staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 (非常に不満)

Tamara

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not clean and extremely overpriced.
2024 年 2 月に 2 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Tamara, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other concern highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 (不満)

Angela

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
As I was looking at the blanket, I noticed so much hair on it. I requested another blanket, but the staff told me that they were all out. Also, I had to call front desk with my phone, there was a phone on the desk, but it wasn't even connected. I walked in, and there was dirt/dust on the chair that I had to clean myself. My allergies were acting up, so I knew that the room was dirty. You get what you pay for, but it should be the bare minimum for the room to at least clean.
2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with limited blanket, the cleanliness of the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Nicholas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Two fast food restaurants right across the street as well as a gas station/convenience store. Adequate parking around the building. Had an issue with remote control for TV and a staff member came right up to look at the issue and resolved the problem within 5 minutes. All staff I encountered were very professional, friendly, and courteous.
2024 年 2 月に 1 泊滞在
Francisからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you for reviewing your stay, Your feedback is appreciated

6/10 (普通)

Paul

グループ旅行
気になった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Paul, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 (非常に良い)

Christina

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay, no complaints.
2024 年 2 月に 1 泊滞在
Francisからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for reviewing your stay, we appreciate your feedback

6/10 (普通)

kristine

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在
Frankからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for reviewing your stay, we appreciate your feedback.

4/10 (不満)

Raechel

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Door is cracked in the bathroom and the tub is dripping. Staff was unsure if room was clean and ready yet.
2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking a moment to leave a review, Raechel. The staff and I at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU were disappointed to see your 2/5 score following your stay. You indicated that the cracked bathroom door, dripping tub, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

4/10 (不満)

Mariah

良かった点 : 施設のコンディションと設備
気になった点 : 客室の快適度
No hood for peace & quiet.
It was a budget hotel so it met expectations on that front, but even in the middle of a snow storm it was sooo noisy!!! Bumping car stereos, street traffic, doors slamming all night and the radiator heat clicked incessantly all night. The curtains do not block out the light. If I had been able to sleep, my stay would have been perfect. My husband is in ICU at OSU and I just needed rest.
2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking a moment to leave a review, Mariah. The staff and I at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU were disappointed to see your 2/5 score. You indicated that the noise disturbance and the issue regarding the curtains dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear that you found our hotel to be budget-friendly.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

10/10 (非常に良い)

SHEALEA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Frankからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for reviewing your stay, we appreciate your feedback

8/10 (良い)

Dave

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just need to update a little with what the internet shows
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Dave,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/5 score. You indicated that you were unsatisfied with the internet shows. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

2/10 (非常に不満)

Rhonda

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Rhonda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

2/10 (非常に不満)

Austen

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Austen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 (非常に不満)

Malinda

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The first room they gave me the tv was barely Hanging on the wall and did not work! Then they moved me and then the phone never worked in my room,which they said they would come fix it but never did! The smell of pot about knocked me down when I was trying to get to the rooms and everything was dirty!! Staff did not even try to help. I will never stay there again in my life!!!
2024 年 1 月に 2 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Malinda, We are sorry to hear your recent experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

2/10 (非常に不満)

Benzy

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk dude was RUDE the whole time I was checking in. It was NO salt down at all. The halls was full of the ice & left over snow. The hotel room wasn’t even cleanned right. I’ll NEVA stay at this hotel again. All around terrible. Even when I called the front test for help with tv, the worker was rude.
2024 年 1 月に 2 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 24 日)
Hello Benzy, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. The situation you described regarding the rude staff, the hall you found to be full of ice and left over snow along with all the other concerns mentioned are truly regrettable. I am very sorry for your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are truly disappointed that this was not achieved with your recent visit. To prevent similar problems in the future, your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Nevertheless, your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 1 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 22 日)
Hello Todd, The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. cSincerely,OliviaRed Roof Management RediResponse Specialist

6/10 (普通)

Dave

出張
気になった点 : 客室の快適度
It is what I expected - inexpensive place to stay with average at best services. No clock, no microwave, not many TV channels. Basically a bed and internet. It's all I needed but I would not stay there with my wife. Rooms on the first floor were noisy as people walked by.
2024 年 1 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you, Dave, for telling us about your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I am glad you found our hotel to be affordable, despite the noise disturbance you encountered and all the other concerns you highlighted. Please accept our apologies for the inconvenience caused by the issues you highlighted. Red Roof s goal is to provide clean and comfortable accommodations for all guests and we are truly sorry that this was not achieved with your recent visit, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist