2/10 (非常に不満)
Olga
2026 年 4 月 26 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a disappointing experience with this property, primarily due to poor communication and inconsistent customer service.
Check-in instructions were not provided in a timely manner, and I initially had difficulty reaching anyone by phone and assessing the property. Although I later received a message apologizing for the inconvenience and offering a late checkout, this was never actually honored. When I followed up, both the late checkout and a brief extension for parking were denied.
Additionally, I was charged an extra fee for an additional guest, despite booking a house advertised with nine sleeping accommodations and no breakfast.
Overall, the experience felt focused on adding extra fees rather than providing reliable service or honoring prior commitments. The lack of responsiveness and failure to follow through on what was promised made the stay frustrating.
Olga
2026 年 4 月に 1 泊滞在
