4/10 (不満)
Charlene
家族旅行
2026 年 1 月 18 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our room was beautiful! It was huge! The kitchen was amazing. However we got 2 towels for 4 people and it seemed that other rooms were having the same issues. We also got locked out of our room because our door lock battery died. We had just gotten done with the pool. Had soaking wet kids and the staff in the lobby seemed frazzled by overbooking issues. The lady that was assisting us seemed to try to avoid our issue. She called maintenance and they left for the day and didn’t want to come back. The backup maintenance person wasn’t answering their phone. That front desk lady cut through the lobby to the other connected hotel lobby. We walked over there and she said she forgot when I asked if anyone was coming to help. My husband found a cleaning lady that called someone and then she disappeared. But the maintenance man decided to come back and help. Why would a hotel this size not have someone on staff or on call for emergencies like this? It would not have been a problem if the communication was clear that we are working on it. It felt like we were being avoided and they were not concerned about us being locked out of our room.
Charlene
2026 年 1 月に 2 泊滞在
