Dear Takeshi, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Matsumoto, thank you for sharing your comments. We are happy to know you liked your well-appointed room, but we are sorry that you were unhappy with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management

Thank you for sharing your review online. Although you liked certain aspects of our hotel, we apologize as we couldn’t provide you with a stellar stay. Your experience concerning the odor is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your overall stay and that you were impressed with the comfort of your well-appointed room. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for taking the time to write a review of your stay. I'm glad that you liked the proximity of our location to the golf course. Thank you for choosing Extended Stay America. We hope to see you again soon.

Dear Maria, We are sorry to hear about your experience with the elevators during your stay. In a bustling hotel like ours, we understand how important timely and efficient transportation between floors can be. We are constantly improving our property to enhance our guests' experiences; therefore, we are grateful for your feedback. We appreciate your patience and hope that this aspect did not significantly impact the overall enjoyment of your stay with us. We look forward to the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Aubrey, Thank you for posting your review of Extended Stay America. It gives us joy to know about your time here in a clean and decent-priced room and that having a kitchen in your suite was an added advantage. However, we regret your disappointment with the dishes not being in the room and will ensure that the guest gets clean kitchenware. We hope you will try us again in the city next time. Sincerely,Hotel Management

Dear Douglas, We're thrilled to hear that Extended Stay America provided the perfect location for your event stay. It's wonderful to know that you found our staff friendly and the room clean and comfortable. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another excellent stay in the future. Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Kimberly, Thank you for staying with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Guest, Thank you for making us a part of your event and taking the time to post a review. It is very kind of you to recognize our devoted staff for their service, and we are delighted that you enjoyed the relaxing atmosphere. We look forward to having you as our guest again whenever your travels bring you back to Extended Stay America.Sincerely,Hotel Management

Dear Gary, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management

Dear Mark, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Please be assured that we take these matters seriously and are actively working to address them. We will notify our maintenance department to resolve the door and key card issues to ensure that future guests do not experience the same inconvenience. Additionally, we are reviewing our staffing procedures to ensure that there is always someone available at the front desk to assist guests. Thank you once again for your feedback, and we hope to welcome you back in the future and provide you with a much-improved experience.Sincerely,Hotel Management

Dear Michelle, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Frank, We agree! We are in a great location and so convenient to the highway, giving our guests easy access to restaurants, shopping, entertainment, and business parks nearby. Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely,Hotel Management

Dear Tiffany, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the housekeeping team is instructed to double-check the rooms before being allocated to the guest. Please allow us another chance to revisit; we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Linda, Thank you for choosing us and sharing your feedback. We always strive to provide the best service for an exceptional experience and offer amenities such as a well-furnished room with a fully equipped kitchen, a full-size refrigerator, microwave, a complimentary breakfast, a hairdryer, and certain toiletries for the comfort of our guests to make them feel like a home away from home. So, we apologize that we fell short of meeting your expectations regarding the kitchenware items and the breakfast. We regret any inconvenience caused. Rest assured that we take your concerns seriously and will share them with the appropriate teams. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Lauren, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations. We hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Jennifer, Thank you for reviewing your stay with us. We apologize for your issues and understand that they affected your sleep quality. Our team is committed to providing sincere and attentive service, and we thank you for recognizing their efforts. We value your honest feedback and hope to make your next stay exceptional in every way. Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our quiet location to your interactions with our excellent team. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Alice, Thank you for being a guest at our hotel. We sincerely apologize for failing to meet all your expectations. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. Moreover, we apologize for the oversights in preparing your room, as a suite should only be made available after the cleaning process is complete and a supervisor has inspected it. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

Dear Julie, We are pleased you enjoyed staying with us at Extended Stay America. It's nice to know you found our hotel comfortable and of great value, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your concern with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear Steven, we are delighted to read that we took the best care of you while you were with us. Attentive customer service supported by comfortable accommodations sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love doing daily. Thank you for making this possible for many of our dedicated and faithful team members. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management

Dear Tom, thank you for staying with us. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused due to not having an ice machine. All our rooms are fully equipped kitchens with full-size refrigerators, including ice trays for your convenience, and we apologize for your disappointment. We would love the opportunity to serve you again on your next visit to the area. Sincerely,Hotel Management