施設内の設備
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ホテル オ コロンビア ダウンタウン ニア I-65の口コミ

2 out of 5
ホテル オ コロンビア ダウンタウン ニア I-65
1504 Nashville Hwy, Columbia, TN

口コミ

4.8
評価 10 - 174 件の口コミ中 20 件が非常に良い" "
評価 8 - 174 件の口コミ中 22 件が良い" "
評価 6 - 174 件の口コミ中 25 件が普通" "
評価 4 - 174 件の口コミ中 37 件が不満" "
評価 2 - 174 件の口コミ中 70 件が非常に不満" "

5.0/10

清潔度

5.6/10

スタッフとサービス

3.8/10

設備とサービス

4.4/10

施設のコンディションと設備

5.2/10

環境への配慮

口コミ

2/10 (非常に不満)

Mary

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The first room they put us in was filthy and it stank. So they offered us a second room which was cleaner but the tv didn’t work, the toilet was clogged so we couldn’t use it and there were roaches crawling up the walls. We left there and spent the night at a different hotel.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Alfredo

気になった点 : 清潔度、施設のコンディションと設備
The hotel was dirty there was trash under the bed and the pillows were dirty my som hot stuck im the barthroom because the door did not work and yje tub was filthy
2024 年 3 月に 1 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
We are sorry to hear about your experience, Alfredo! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 (非常に不満)

Matthew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible customer service theft
Didnt get to stay and was robbed for my money 137 dollars all because of a deposit of 50 dollars not mentioned till after the room was paid for and they refused to give me a refund
2023 年 12 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2024 年 4 月 3 日)
Apologies for the problems you had faced, Matthew! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 (非常に良い)

Cynthia

2023 年 8 月に 2 泊滞在
Timからの返信 (投稿日 : 2024 年 1 月 22 日)
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Disappointed
We arrived at the hotel to be told we owed $50 more dollars, fine, we payed the $50. Then we got into the room and the room Immediately smelled of mold, it was not clean. One towel for three people. The bathroom door was broken, the shower was spraying water everywhere, there was Cigarette burns in every single sheet and blank, graffiti in the dresser, the TV had maybe 10 channels, only 3 of which worked. The housekeeper told us we were not getting anymore towels because we were getting checked out. We had 4 more days of our stay. The desk associates were never at the desk, waited 30 minutes to be checked in and out. Overall I was not happy with this stay at all.
2023 年 11 月に 4 泊滞在
Timからの返信 (投稿日 : 2024 年 1 月 22 日)
Hi! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

2/10 (非常に不満)

Michael

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stained towels, cigarette burns on the curtains of my nonsmoking room, moldy jets in the tub and sketchy area. I had to check out a day early and spoke to the front desk attendant the night before and was assured there would be no issues or fees. When I checked out the next morning, I was charged $174/night instead of $91/night.
2023 年 11 月に 3 泊滞在
Barbaraからの返信 (投稿日 : 2023 年 12 月 8 日)
Sorry for the inconvenience, Michael! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 (良い)

Billy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Dewiからの返信 (投稿日 : 2023 年 12 月 6 日)
That is great to hear, Billy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 (非常に不満)

Jenna

2023 年 9 月に 1 泊滞在
Avaからの返信 (投稿日 : 2023 年 10 月 17 日)
Hi, Jenna! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 (非常に不満)

meghan、kalkaska

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Our room had a horrible smell, property knew about the smell as they stuck a wax melt warmer in the room, to try and cover it up.. They told me the room has a dog smell, let me tell ya unless the dog died in the room and they left it to decompose for several weeks, thats no dog smell. Also there was blood droplets all over the floor and on one of the bed comforters, and on the bathroom floor.. so maybe the dog did die.. Theres was no hot water, we gave up and left and wasted 75.00..
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Tabitha

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property had drug addicts and prostitution. The room was disgusting, and gave off a vibe that pornos were shot there. The bathroom was absolutely gross. I showered at an entirely different location. I broke out in hives. The curtain in the room was barely hanging on. I would have left the second I got there, but it was non refundable. I’m angry it was even an option on Expedia.
2023 年 8 月に 2 泊滞在
Barbaraからの返信 (投稿日 : 2023 年 9 月 12 日)
Sorry for the inconvenience, Tabitha! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

4/10 (不満)

Jennifer

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
This is it was very horrible compared to the last time we stayed there. There were burn holes in the sheets and comforters. Which that really didn't bother us that much. There was mold on the night stands. The shower was not very clean and there was mold in it. Also the shower curtain rod was close to falling. The air conditioning unit looked like it wanted to fall apart although it did work great. There was a pretty big dent in the wall. I was just very surprised considering it looked more well kept the last time we had stayed there.
2023 年 8 月に 1 泊滞在
Avaからの返信 (投稿日 : 2023 年 9 月 12 日)
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

8/10 (良い)

Elijah

良かった点 : スタッフとサービス
2023 年 7 月に 2 泊滞在
Timからの返信 (投稿日 : 2023 年 9 月 12 日)
Thank you for rating us highly, Elijah! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

10/10 (非常に良い)

Jose Jesus

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
La habitación súper cómoda , ambiente tranquilo, restaurantes cerca , muy conveniente
2023 年 7 月に 2 泊滞在
Avaからの返信 (投稿日 : 2023 年 9 月 12 日)
¡Encantado de escuchar sus palabras de elogio, Jose! Le garantizaremos un servicio constante la próxima vez que nos visite. Que tengas un agradable día por delante. Saludos, Ava

6/10 (普通)

Marcus

2023 年 7 月に 1 泊滞在
Evaからの返信 (投稿日 : 2023 年 7 月 25 日)
Hi, Marcus! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 (非常に不満)

Larez

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The first room they put me in had bugs and cable to tv cut.. the second room in the middle of the night the lights and air went out.. I went to front desk for refund and I was told Expedia would refund me and I haven't received anything.. service was the worst I ever experienced
2023 年 7 月に 1 泊滞在
Evaからの返信 (投稿日 : 2023 年 7 月 20 日)
Hi, Larez! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

2/10 (非常に不満)

Henry

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Dirty Mold on bathtub Roaches black areas on one side of the bathroom rug toilet paper dispenser missing rod gum on chair bugs in bed floor dirty
2023 年 7 月に 2 泊滞在
Evaからの返信 (投稿日 : 2023 年 7 月 20 日)
Hi, Henry! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Eva

6/10 (普通)

Debbie

出張
良かった点 : スタッフとサービス
Room wasnt bad. Stains on sheets. Ac worked not as well as I woulda liked. I Worked nightshift was rhere for 4 weeks. Grateful housekeeping didnt try to clean my room throughout day. That is maun thing i was happy about. Rebivations were veing done. Vehicle alarms would start going off throughout night. Random times. Parking was adquate. Had to play musical parking. Had one work truck that took up 2 spots most of the time. But over all wasnt a bad stay. Contrary to other posts there was no bedbugs. Never tried breakfast so can not comment on that.
2023 年 6 月に 27 泊滞在
Ammyからの返信 (投稿日 : 2023 年 7 月 16 日)
Hi, Debbie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 (非常に不満)

Ethan

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room was absolutely disgusting. Someone else’s hair on the bed sheets, mildew and grime all over the bathroom, bedbugs, and even though it was a “no smoking” room there were cigarette burns on just about everything and it reeked of cigarette smoke
2023 年 7 月に 2 泊滞在
Ammyからの返信 (投稿日 : 2023 年 7 月 16 日)
Apologies for the problems you had faced, Ethan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 (良い)

Mary

2023 年 7 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2023 年 7 月 10 日)
Hi, Mary! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Joeyからの返信 (投稿日 : 2023 年 6 月 21 日)
Hi, Ashley! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey

8/10 (良い)

Manilda

家族旅行
良かった点 : スタッフとサービス
2023 年 6 月に 3 泊滞在
Joeyからの返信 (投稿日 : 2023 年 6 月 21 日)
Hi, Manilda! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 (非常に不満)

Tyese

出張
気になった点 : 清潔度、施設のコンディションと設備
Water was black running from tub faucet and ppl walking around talking loud
2023 年 5 月に 1 泊滞在
Lisaからの返信 (投稿日 : 2023 年 6 月 3 日)
Hi, Tyese! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 (非常に不満)

RITA

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bugs in beds.. did not stay
2023 年 5 月に 2 泊滞在
Lisaからの返信 (投稿日 : 2023 年 6 月 3 日)
Hi, Rita! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 (非常に良い)

Melinda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 2 泊滞在
Lisaからの返信 (投稿日 : 2023 年 6 月 3 日)
Hey Melinda! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

2/10 (非常に不満)

Jose

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unfortunately the place was dirty as a dumpster, bugs in the room, dirty towels and sheets…. To pay 120$ a night in Columbia TN, was a very poor choice…
2023 年 5 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2023 年 5 月 18 日)
Hi, Jose! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

6/10 (普通)

Mina

グループ旅行
2023 年 5 月に 2 泊滞在
Joeyからの返信 (投稿日 : 2023 年 5 月 18 日)
Hi, Mina! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

2/10 (非常に不満)

Susan

2023 年 5 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2023 年 5 月 10 日)
Hi, Susan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 (不満)

Lauren

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在

2/10 (非常に不満)

Tahlina

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel stay was the worst part of my stay in Tennessee. The staff was not accommodating. Every towel and face rag in the room was filthy like it had been used, folded and put back on the shelf. It was just an unpleasant stay and I feel I should have been compensated for being inconvenienced.
2023 年 4 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2023 年 5 月 4 日)
Hi, Tahlina! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 (良い)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Average stay.
Had to wait approximately 30 minutes before some one came to the night window to check us in as they were asleep and very unfriendly because we woke them up. As advertised. This is a no frills MOTEL. Rooms are outdated but clean. Needed a weather seal on the door as dirt and air come in from the bottom of the door. Sheets were clean and bed was more comfortable than expected.
2023 年 4 月に 1 泊滞在
Avaからの返信 (投稿日 : 2023 年 4 月 19 日)
Hi, Guest! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ava

8/10 (良い)

Brian

2023 年 2 月に 1 泊滞在
Rosyからの返信 (投稿日 : 2023 年 2 月 20 日)
Hey, Brian ! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Rosy

2/10 (非常に不満)

Cole

出張
気になった点 : 清潔度、スタッフとサービス
Rude
2023 年 2 月に 1 泊滞在
Evaからの返信 (投稿日 : 2023 年 2 月 7 日)
Hi, Cole! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

6/10 (普通)

Constance

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The stay was ok, it was a drunk man in the lobby, it took the receptionist 15 minutes to come to the desk
2022 年 11 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 11 月 23 日)
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 (非常に不満)

Leslie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed bugs
2022 年 10 月に 2 泊滞在
Ammyからの返信 (投稿日 : 2022 年 11 月 7 日)
Hi, Leslie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 (不満)

Mario

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nada todo estaba sucio
2022 年 10 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 11 月 7 日)
Hola, Mario. Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus sugerencias para ofrecerle la mejor experiencia posible la próxima vez Saludos, Tim

2/10 (非常に不満)

Preston

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was not told that property was under construction till we got there half the stuff didn't work in the rooms and no discount was even considered due to what was going on do not recommend staying here
2022 年 10 月に 1 泊滞在
kからの返信 (投稿日 : 2022 年 10 月 20 日)
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kate

10/10 (非常に良い)

Jose Jesus

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
El hotel está muy bien , convenido cerca de mi trabajo , limpio y camas cómodas
2022 年 9 月に 2 泊滞在
kからの返信 (投稿日 : 2022 年 10 月 20 日)
¡Hola Jose Jesus! Me alegra saber que admira nuestros servicios. Esperamos poder atenderle pronto. Saludos cordiales, Janet.

2/10 (非常に不満)

Matthew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible experience
When we arrived at the hotel. Upon checking in i was surprised by them charging my card 60 bucks for something i have no clue of. I paid what yall were charging and usually thats it. When i get to my room it doesnt have a working hot tub or jets theres spiders and roaches everywhere. I went and asked the front desk clerk and he informed me there was no hot tub or suite anymore there but thats what i was under the impression i was reserving when i did. There was dead bugs all over the room and the water from the clogged jets was dark black and muddy like. Then our room is opened by someone i have no clue who she was but that was rude and it wasnt check out yet. So why did she open my rooms door.
2022 年 9 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2022 年 9 月 6 日)
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

10/10 (非常に良い)

kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Better than exspected. It was well worth the price.
2022 年 8 月に 1 泊滞在
Jackからの返信 (投稿日 : 2022 年 8 月 29 日)
Great to hear this! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Jack

2/10 (非常に不満)

Jackie

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This was the dirtiest, needing work/maintenance and needing all new bedding & linens, the worst hotel we have EVER stayed at. The noise of neighbors was soo inappropriate. We checked out early. We will never go back.
2022 年 6 月に 3 泊滞在
Ammyからの返信 (投稿日 : 2022 年 8 月 19 日)
Hi, Jackie! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 (非常に不満)

Lisa

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nasty
Air conditioning worked but was loud, unit had broken vents. Bathroom was tiny and the bathtub had broken rails and shelf was broken, linens looked dirty, lighting was rigged, no lamps, USB wall outlet didn’t work. Furniture was old and worn, dresser was missing a drawer, lobby was unwelcoming
2022 年 7 月に 1 泊滞在
Arthurからの返信 (投稿日 : 2022 年 8 月 17 日)
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 (非常に不満)

Sara

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Completely disgusting an rude!!!
Waited outside in the middle of the night for 10 mins an had to call head office to even get key! Then she came out basically mad didn’t even say one word to me gave me a key didnt tell me where room was located or anything i said have a good night she rolled her eyes an walked away. The sheets were disgusting roach traps everywhere. The room was disgusting we stayed for 5 hours an left.
2022 年 7 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 7 月 21 日)
Hi, Sara! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Zero rating do not stay
Complete pile of trash. The pictures are lies and this place should be torn down. Checked in and the front desk was awful. Went to the room completely trash. Blood on the sheets shower was black mold above the shower head. Rags where not cleaned but black. Checked out within a small amount of time with no refund. The woman even tried to give me the key back to make me stay. Outside parking lot cars broke down weeds 6 foot tall and pool area was a mess. Please don't stay here they only get your money and take off.
2022 年 6 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 7 月 24 日)
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 (良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Christinaからの返信 (投稿日 : 2022 年 6 月 22 日)
Hi, Kevin! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Christina!

6/10 (普通)

Cathi Jo

気になった点 : 清潔度、施設のコンディションと設備
2022 年 6 月に 3 泊滞在
Christinaからの返信 (投稿日 : 2022 年 6 月 10 日)
We are sorry for the inconvenience, Cathi! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 (非常に不満)

Maryia

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The dirtiest place for stay
2022 年 4 月に 2 泊滞在
Simonからの返信 (投稿日 : 2022 年 6 月 29 日)
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT stay here
I refused to stay at this property, as I was checking in, there were police everywhere, arresting someone belligerent in the lobby and raiding a room near me. A woman outside told me not to check in as it was disgustingly dirty in her room, as I parked a man was sleeping in his car beside me. I felt unsafe. I went to the room, the bedspread had cigarette burns and stains. I left immediately, when I should had left at the first encounter. Also, I can’t believe this place was $100 when the really nice holiday inn 40 minutes away was $75.
2022 年 4 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 5 月 3 日)
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

4/10 (不満)

Jessica

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nothing unique about property besides outside paint job. Pictures online made it look beautiful but cleanliness was not up to par. Vents were dirty, non working hair dryer, cigarette burns on bed covers, and mismatching continuously blinking lights. Rooms must be smoking rooms as cigarette smoke smell is the first thing you get when walking in room. Checked out early couldn’t do it another day.
2022 年 4 月に 3 泊滞在
Cheshtaからの返信 (投稿日 : 2022 年 5 月 3 日)
Hi, Jessica! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 3 月に 2 泊滞在
Cheshtaからの返信 (投稿日 : 2022 年 3 月 23 日)
Hi, Michael! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

4/10 (不満)

David

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room we reserved weeks in advance was given away before we got there and was told to call Expedia to dispute. Ended up getting similar room for same price. Lobby customer service was poor and maybe even rude. Cigarette burns on furniture and sheets in non smoking room. Toilet paper not stocked in room. Rooms were clean, but not maintained. Not what I would expect to get for $105 per night. Making an annual trip to this area and will not stay here again.
2022 年 3 月に 2 泊滞在
Jacksonからの返信 (投稿日 : 2022 年 3 月 22 日)
Hi David, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson