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トリリウム ブティック シティ ホテルの口コミ

5 out of 5
トリリウム ブティック シティ ホテル
Torrington Avenue, 210, Colombo, Western Province

口コミ

6.6
評価 10 - 13 件の口コミ中 3 件が非常に良い" "
評価 8 - 13 件の口コミ中 3 件が良い" "
評価 6 - 13 件の口コミ中 3 件が普通" "
評価 4 - 13 件の口コミ中 2 件が不満" "
評価 2 - 13 件の口コミ中 2 件が非常に不満" "

7.2/10

清潔度

7.0/10

スタッフとサービス

6.0/10

設備とサービス

7.0/10

施設のコンディションと設備

4.0/10

環境への配慮

口コミ

8/10 (良い)

Suzadur

Location is good👍
2024 年 1 月に 1 泊滞在

6/10 (普通)

Kay Choong

出張
2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Yariv

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad service
I had reservation confirmed and when I arrived to hotel they said it’s fully booked and canceled my reservation
2023 年 12 月に 1 泊滞在

6/10 (普通)

Aharon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Could be great, Maintenance very bad
The hotel and its team are very good. The maintenance is very bad. I have had to replace 3 times Room till I am tiered but it is the best room I have found in the hotel. 1. First room as I took a shower the waste water tube was blocked and the tech. man has fixed it. 2. The door to the wc could not be closed therefore I have had to replace another room. 3. The water pressor is very low and let the feeling someone is piecing on you. 4. Confusion on the lift Bottom Nr. 1leads to rooms Nr. 200 and up. and so on with tho other bottoms.
2020 年 3 月に 3 泊滞在

10/10 (非常に良い)

Lena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff was amazing! Everyone was
2020 年 2 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had nice stay at Trillium Hotel for my business trip. The room spacious enough & comfortable bed. I was stay at room no 201, which face the front side of the hotel. The staff are friendly and helpful. Their american breakfast also good, just some flies disturbing during my breakfast time.
2019 年 11 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property’s finishing is very unique. it seems very clean and comfortable. Staffs are very helpful. But I disappointed about the aria where the property placed.
2019 年 10 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
Property shouldn’t be in that area road conditions was so poor.
2019 年 6 月に 3 泊滞在

10/10 (非常に良い)

Pierre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 1 泊滞在
Rachitha Ratnayake - CEOからの返信 (投稿日 : 2019 年 6 月 17 日)
Dear Mr. Pierre, Thank you for choosing to stay with us! We're glad you had an enjoyable experience at Trillium and we are looking forward to seeing you again soon. Best Regards,

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I started keeping a list of all the problems with this hotel, but I stopped after the list surpassed 10 items---some items are too disgusting to list here. It's a new hotel, yes, but it also seems as though it's a hotel that was dreamt up by someone who knows nothing about hotels. The staff tried to help, but I think this place is a lost cause if the current management is kept in place.
2019 年 2 月に 2 泊滞在
Rachitha Ratnayake - CEOからの返信 (投稿日 : 2019 年 3 月 6 日)
Dear Guest, Firstly, thank you for choosing to stay with us. I'm sorry to hear that you had such an unpleasant experience while staying with us. This is surprising as our score on booking.com is 9.3 and we have never received such bad comments over the last 6 months we have been open. I would like to invite you to come back to our property so we could prove to you that our services are of 5 star standards. Looking forward to having you stay with us again. Warm Regards,

4/10 (不満)

宿泊されたお客様

家族旅行
Location was awful It was not a five star hotel as the website said No bar menu/ they just charged us a rather high price for two drinks No Sri lankanfood The room was noisy because of the location The hotel was across a recycling centre
2019 年 1 月に 2 泊滞在
Rachitha Ratnayake - CEOからの返信 (投稿日 : 2019 年 3 月 6 日)
Dear Guest, Let me start by saying thank you for choosing to stay with us at Trillium. We are both concerned and surprised that you had a bad experience while staying with us as our booking.com score is a very high 9.3. The pricing of the drinks are actually on par with other hotels in the same area and our restaurants do serve Sri Lankan food but does not take up a large portion of our menu as we mostly focus on international cuisine, from Wagyu Steaks, Peri Peri Chicken to Nasi Goreng. As far as noise is concerned, this is the first time we've received such a comment as our Hotel is situated in the most affluent areas of Colombo, Colombo 7 and noise is controlled. However, with that being said, I would like to invite you to revisit our Hotel so that we can prove to you that we uphold our 5 star standards. Warm Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very satisfactory. Hospitality is the best so to speak. Friendly staff and a very good stay. Food exceptionally good.
2018 年 12 月に 2 泊滞在
Rachitha Ratnayakeからの返信 (投稿日 : 2018 年 12 月 27 日)
Dear Mr. Ahsan Haleem, We thank you for choosing to stay with us during your travel to Colombo, it was an absolute pleasure having you! I will pass on the message to my Chefs and Restaurant team as they will be equally pleased to hear your good comments about our service and food. Hope to see you again soon! Warm Regards, Rachitha Ratnayake CEO - Trillium Hotel Colombo