テラス / パティオ

ホームウッド スイーツ バイ ヒルトン カレッジ ステーションの口コミ

3 out of 5

口コミ

8.8

非常に良い

評価 10 - 269 件の口コミ中 154 件が非常に良い" "
評価 8 - 269 件の口コミ中 71 件が良い" "
評価 6 - 269 件の口コミ中 25 件が普通" "
評価 4 - 269 件の口コミ中 11 件が不満" "
評価 2 - 269 件の口コミ中 8 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful hotel, best in this area
ホテルスタッフのサービス,部屋の広さ,食事,プールなど,どれをとっても満足できるレベルでした.おすすめします.

4/10 (不満)

Jennifer

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Ceiling fan was not attached to the ceiling. Bathroom wallpaper peeling and moldy. Overall a musty smelling room. Would not return.
2024 年 4 月に 2 泊滞在
Leslie Annからの返信 (投稿日 : 2024 年 4 月 24 日)
Jennifer, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

4/10 (不満)

kelly

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Strong Mildew smell in a nice sized 2 bedroom suite with Kitchenette. Stains on couch & chairs…enough that my teen wasn’t willing to sit on or sleep on, so we made other arrangements for her for the night. Hoping not all rooms are like that. Staff was very friendly & convenient location.
2024 年 4 月に 1 泊滞在
Leslie Annからの返信 (投稿日 : 2024 年 4 月 18 日)
Kelly, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area.

8/10 (良い)

Dan

2024 年 3 月に 3 泊滞在
Leslie Annからの返信 (投稿日 : 2024 年 4 月 22 日)
Dan, thank you for this wonderful review about your stay with us at Homewood Suites by Hilton College Station! We hope to have you stay with us again in the future!

10/10 (非常に良い)

Venkat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Construction work around
2024 年 3 月に 2 泊滞在
Leslie Annからの返信 (投稿日 : 2024 年 4 月 1 日)
Venkat, thank you for this wonderful review about your recent stay with us at Homewood Suites by Hilton College Station! We hope to have you stay with us again soon!

8/10 (良い)

Natasha

家族旅行
Ok
2024 年 3 月に 2 泊滞在
Leslie Annからの返信 (投稿日 : 2024 年 3 月 18 日)
Natasha, thank you for this wonderful review about your stay with us at Homewood Suites by Hilton College Station! We look forward to your return in the future!

6/10 (普通)

Ralph

家族旅行
良かった点 : スタッフとサービス
This property is extremely difficult to locate as It is set back from the main road and there is no signage fo see. Breakfast is precooked and dried out at 7:30 am
2024 年 3 月に 1 泊滞在
Leslie Annからの返信 (投稿日 : 2024 年 3 月 5 日)
Ralph, Thank you for your feedback on your recent stay at our hotel. We appreciate you taking the time to share your experience. We sincerely apologize for the difficulty you encountered locating our hotel. We understand the frustration of not finding proper signage, and we are taking your feedback very seriously.

2/10 (非常に不満)

Travis

2024 年 2 月に 1 泊滞在
Homewood Suites College Stationからの返信 (投稿日 : 2024 年 2 月 5 日)
We're very sorry to hear that you were unhappy. Looking at your reservation, it appears that you didn't actually stay at the hotel, but cancelled your reservation. Perhaps your negative review is due to the late cancellation fee that you were charged. We understand that the fee can be inconvenient, but it is standard practice and noted clearly when the reservation is made. We're sorry that this policy impacted you so negatively. We hope that you will give us an opportunity to have you as our guest the next time your travels bring you to town.

10/10 (非常に良い)

Dianne L

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Dianne. Thank you so much for taking the time to leave a 5/5 stars review for our Homewood Suites by Hilton in College Station! We're thrilled to hear that you had a positive experience during your stay. We strive to provide exceptional service and a comfortable environment for our guests.

10/10 (非常に良い)

Camille

2024 年 1 月に 1 泊滞在
Homewood Suites College Stationからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for the great review!We hope that you will stay with us again the next time your travels bring you to College Station.

10/10 (非常に良い)

Peter、FRIENDSWOOD

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was a bit hard to find as there was no sign near the street that I saw (property was way off the street)., Staff was good and our suite was excellent. Be advised that there is a stove top but but not oven. The TV had an HDMI connection for me to connect my laptop to it and watch movies.
2023 年 12 月に 3 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Peter. Thank you for taking the time to share your feedback about your stay at Homewood Suites by Hilton College Station. We appreciate your positive comments about the helpful staff and the excellent suite. e value your feedback and look forward to welcoming you back for another excellent stay.

10/10 (非常に良い)

PenFed

家族旅行
良かった点 : スタッフとサービス、客室の快適度
The suite for 8 was nice and spacious. One of the bathtubs was stained outdated. I think the suite will need new appliances soon.
2023 年 12 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Guest. Thank you for taking the time to share your feedback about your stay at Homewood Suites by Hilton College Station. We appreciate your positive comments about the nice and spacious suite. We value your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 (普通)

Ezequiel

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was wonderful. The room was dirty and not what we have come to expect from a Hilton property.
2023 年 12 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Ezequiel. Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the cleanliness issues you encountered. Your positive comments about our staff are appreciated, and we will be sure to share your compliments with the team. However, we understand the importance of a clean and comfortable room, and we are actively addressing the concerns you raised with our housekeeping team. We value your feedback and hope to have the opportunity to regain your trust on a future visit.

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Denise. Thank you for taking the time to leave a 5/5 stars review for Homewood Suites by Hilton College Station! We are delighted to see that you had an excellent experience during your stay. If you have any specific feedback or aspects of your visit that you particularly enjoyed, feel free to share. We appreciate your positive rating and look forward to welcoming you back for another wonderful stay in the future.

6/10 (普通)

James

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Our suite had a couple of issues. The tub wouldn't drain and one of the curtains was broken. My brothers room had broken glass on the floor and a broken curtain. The breakfast was kinda boring so we went elsewhere.
2023 年 12 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear James. Thank you for bringing these concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and enjoyable experience, and we regret that we fell short of your expectations. We value your feedback and hope to have the opportunity to regain your trust on a future visit.

8/10 (良い)

Virginia

2023 年 12 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Virginia. Thank you for taking the time to leave a 4/5 stars review for Homewood Suites by Hilton College Station! We appreciate your positive rating, and we're glad to hear that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions that could further enhance your experience or if there's anything you particularly enjoyed, please feel free to share. We look forward to the opportunity to welcome you back in the future.

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service
2023 年 11 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Claudia. Thank you for choosing Homewood Suites by Hilton College Station and for your kind words about our service. We are thrilled to hear that you had a positive experience with us.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I would stay somewhere else...
This is an older property that has not been updated and has average quality maintenance. The electrical outlets are loose when you try to plug in your phone charger. The bathtub is chipped in several places. Stuff like that.
2023 年 11 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Guest. Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that certain aspects of our property did not meet your expectations, particularly regarding the maintenance and up-to-date features of our rooms. If there's anything further you would like to discuss or if we can assist you in any way, please do not hesitate to contact us directly.

2/10 (非常に不満)

Anna

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was visible dirty. Rooms and kitchen needed mapping/vacuuming. Dirty stove not working refrigerator. Would not recommend to anybody. Not Hilton style at all.
2023 年 11 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Anna. Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the cleanliness and maintenance issues you encountered in your room. Please accept our sincerest apologies for the inconvenience and discomfort this caused.

10/10 (非常に良い)

Lisa、Dripping Springs

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great breakfast & nice people. Weird door handles that you have to pull up to enter the rooms.
2023 年 10 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Lisa. Thank you for staying with us at Homewood Suites by Hilton College Station and for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast and found our staff to be nice and welcoming. Our team strives to provide a pleasant and satisfying experience for all our guests, and your kind words are greatly appreciated.

8/10 (良い)

宿泊されたお客様

気になった点 : スタッフとサービス、客室の快適度
2023 年 10 月に 3 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Guest. Thank you for choosing Homewood Suites by Hilton College Station and for taking the time to rate your experience with us. We are delighted to receive an 8/10 rating and are glad to know that you had a positive stay.

4/10 (不満)

Dean

家族旅行
気になった点 : 設備とサービス
Property is old and a bit tired, they stopped serving breakfast at 9am (was advised 10am on checking in)
2023 年 9 月に 1 泊滞在
Leslie Annからの返信 (投稿日 : 2023 年 9 月 12 日)
Dean, we appreciate you taking the time to leave us a review about your recent stay! We hope to serve you again in the future!

6/10 (普通)

Shalindra

2023 年 9 月に 1 泊滞在
Leslie Annからの返信 (投稿日 : 2023 年 9 月 12 日)
Shalindra, thank you for taking the time to leave us a review about your recent stay with us!

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was nice.
2023 年 8 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Maria. Thank you for sharing your feedback about your recent stay at Homewood Suites by Hilton in College Station. We're glad to hear that you had a nice experience during your time with us.

2/10 (非常に不満)

Lori

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
We had a room with a very noisy fan. We requested that it be fixed but we were advised thar maintenance was not available until morning. She said we could go down to the front desk to get duct tape and a ladder to try to stop the fan piece that was causing the banging sound. The toilet had a dark stain in the bowl, as did the tub (for some reason). The bathroom was very dated. It had a shower curtain which was just a nasty thing to have instead of glass doors. Grout between the floor tiles was at least 1/4 inch wide & likely harbored lots of filth and germs. Our room did not even have a “do not disturb” sign. We thought the property would not have all these problems since it was in the Hilton family of hotels but we were certainly fooled. We won’t return. Wr couldn’t possibly recommend it with so many newer hotels in College Station to try.
2023 年 8 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Lori. I want to sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial to our continuous improvement, and I'm truly sorry that we fell short of your expectations. We take guest feedback seriously, and we're committed to making the necessary changes to ensure a more enjoyable and comfortable stay should you decide to return. Please don't hesitate to reach out if you'd like to discuss your experience further or if you have any additional feedback to share.

10/10 (非常に良い)

Greg

2023 年 7 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Greg. Thank you so much for taking the time to leave a 5/5 star review for Homewood Suites by Hilton in College Station! We're absolutely thrilled to hear that you had such a fantastic experience during your stay. It's wonderful to know that we were able to meet and exceed your expectations.

10/10 (非常に良い)

Kathy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was amazing
2023 年 6 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Kathy. I'm thrilled to hear that you had an amazing experience at Homewood Suites by Hilton in College Station! It sounds like your stay left a positive impression. our feedback is valuable, and it's great to know that you had such a positive stay. Should you have the opportunity to visit again, I'm sure the Homewood Suites team would be delighted to welcome you back for another exceptional experience.

4/10 (不満)

Lance

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bed bugs, cockroaches and leaking showers
2023 年 3 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Lance. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

8/10 (良い)

Erika

小さなお子様連れの家族旅行
気になった点 : 清潔度
n/a
2022 年 12 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 12 月 28 日)
Dear Erika. Thank you for your review of us at Homewood Suites by Hilton College Station. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

10/10 (非常に良い)

Kelsey

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very clean and great location.
2022 年 12 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 12 月 28 日)
Dear Kelsey. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Homewood Suites by Hilton College Station, and we hope you choose to stay with us again whenever your travel needs bring you back to College Station.

6/10 (普通)

Karla

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a good stay for the night. We booked the suite for eight. It was as expected. Room was clean. Kids had space to spread. We were in town for Santa’s Wonderland. My only complaint is breakfast. Coffee was bad, no waffles for the kids.
Leonardo Ch.からの返信 (投稿日 : 2022 年 12 月 28 日)
Dear Karla. Thank you for taking the time to let us know about your stay. I assure you that your concerns will be addressed immediately, and I appreciate you letting us know so that we can address it. I am so happy to hear that you loved the hotel and the area! Please come back to see us again when your travel brings you back to this area.

10/10 (非常に良い)

ERIN

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, close enough to campus but not so close you can’t get out of the hustle & bustle of campus traffic!
Leonardo Ch.からの返信 (投稿日 : 2022 年 11 月 30 日)
Dear Erin. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites by Hilton College Station, thank you! We look forward to your return and travel safe.

8/10 (良い)

Tara N Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

6/10 (普通)

Kimber

良かった点 : スタッフとサービス
the smell in the lobbyWas breathtaking.The carpet in my ring was disgustingIn the floor in the kitchen I stuck to.Nice big sizeBut I felt like he just wasn't cleanOr maybe it was just old
2022 年 10 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Kimber. Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory experience and uncomfortable stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you could give us another chance to welcome you again in the future.

10/10 (非常に良い)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Tracy. Thank you for your 10 stars rate of Homewood Suites by Hilton College Station. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the College Station area!

2/10 (非常に不満)

aimee

2022 年 9 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Aimee. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
2022 年 8 月に 2 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 9 月 30 日)
Dear Guest. We appreciate you staying with us at Homewood Suites by Hilton College Station and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 (非常に良い)

Esther

良かった点 : スタッフとサービス
2022 年 9 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 9 月 30 日)
Dear Esther. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites by Hilton College Station, thank you! We look forward to your return and travel safe.

2/10 (非常に不満)

Jason

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Never Again
No hot water in shower, sink only ran hot water and when I mentioned it to the lady who checked me out, she never apologized, never even looked at me, so terrible....
2022 年 8 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 9 月 30 日)
Dear Jason. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 (非常に良い)

Wilson

2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Clarissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great family place
2022 年 7 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 8 月 4 日)
Dear Clarissa. Thank you for your review of us at Homewood Suites by Hilton College Station. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

4/10 (不満)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was problem the total cost. The total when I checked my bank account is 20 dollars than the confirmation.
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
wonderful
2022 年 6 月に 1 泊滞在
Leonardo Ch.からの返信 (投稿日 : 2022 年 8 月 4 日)
Dear Guest. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Homewood Suites by Hilton College Station, and we hope you choose to stay with us again whenever your travel needs bring you back to Albuquerque.

6/10 (普通)

Jennifer

気になった点 : 清潔度
2022 年 5 月に 1 泊滞在

4/10 (不満)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Did not receive the room we booked but the hotel made accommodations for us.
2022 年 5 月に 1 泊滞在

2/10 (非常に不満)

Mutalib

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay somewhere else.
The room smelled like RAID bug spray. No extra pillows were available (we booked a double queen suite that sleeps 7). The Free buffet was inedible. All the hot food was rubbery and tasted horrible. The hot oatmeal looked more like watery soup.
2022 年 4 月に 1 泊滞在

6/10 (普通)

Eingrett、Killeen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
More working Tesla charging stations and less tiny roaches.
2022 年 4 月に 2 泊滞在

8/10 (良い)

Gavin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleased!!!
Was please with our stay and room size!
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Bradley

2022 年 3 月に 1 泊滞在
Erin からの返信 (投稿日 : 2022 年 3 月 30 日)
Bradley - Thank you for the 10/10 rating! We are so glad you enjoyed your stay with us!

10/10 (非常に良い)

Kurt

良かった点 : 清潔度、スタッフとサービス
2022 年 2 月に 2 泊滞在