屋外プール、プール パラソル

オパル コーブ リゾートの口コミ

4 out of 5
オパル コーブ リゾート
Opal Blvd - Pacific Hwy, Korora, NSW

口コミ

7.8

良い

評価 10 - 1001 件の口コミ中 287 件が非常に良い" "
評価 8 - 1001 件の口コミ中 391 件が良い" "
評価 6 - 1001 件の口コミ中 214 件が普通" "
評価 4 - 1001 件の口コミ中 81 件が不満" "
評価 2 - 1001 件の口コミ中 28 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

7.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Anjaba

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Opal Cove Resortからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you !

10/10 (非常に良い)

Geoffrey

出張
良かった点 : 清潔度、スタッフとサービス
Nice refurbished rooms
2024 年 5 月に 1 泊滞在
Jakeからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi , Geoffrey Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed our refurbished rooms. Your feedback means a lot to us, and we're constantly striving to provide our guests with the best possible stay. We hope to welcome you back again soon!

8/10 (良い)

Alfredo

家族旅行
良かった点 : 清潔度、スタッフとサービス
Property needs upgrades
2024 年 5 月に 1 泊滞在
Opal Cove Resortからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi , Alfredo , Thank you for sharing your feedback with us. We appreciate your input and take your comments seriously. We're constantly striving to enhance our property to provide the best experience possible for our guests. If there are specific areas you feel could use upgrades, we'd love to hear more details so we can address them effectively. Your satisfaction is our priority, and we're committed to making improvements based on your suggestions.

10/10 (非常に良い)

Katherine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great view, great location and great food. Excellent for kids.
2024 年 4 月に 1 泊滞在
Jakeからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed the stunning view, convenient location, and delicious food during your stay.We strive to create a memorable experience for all of our guests, including families, and we're delighted to know that our facilities were excellent for your kids.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.

10/10 (非常に良い)

Diego

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great bedroom condition
2024 年 4 月に 1 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi there! We're thrilled to hear that you loved our bedroom condition. We aim to keep them in top-notch shape. Thanks for the 5-star rating!

8/10 (良い)

Tamara

家族旅行
良かった点 : 清潔度、スタッフとサービス
We had a great stay at Opal Cove. This hotel is in a great location, family orientated, fantastic dining however many missed opportunities and looking a little run down. Pool areas were quite tired and needed painting and general upkeep. A lot of unused space inside that would be perfect for an indoor play area, some sort of school holiday activities (plaster painting etc) I have to mention the restaurant again - we ate here many times - breakfast, lunch and dinner. Our food was beautiful every time, great quality, generous portions and piping hot! Overall top spot and great for kids
2024 年 4 月に 3 泊滞在
Jakeからの返信 (投稿日 : 2024 年 4 月 28 日)
Good afternoon , TamaraThank you for sharing your experience with us. We're delighted to hear that you had a great stay at Opal Cove and that you found our hotel to be in a great location, family-oriented, and offering fantastic dining options.We appreciate your feedback regarding the areas where we could improve. Your suggestions about the pool areas and utilizing unused spaces for indoor activities during school holidays are valuable, and we will certainly take them into consideration as we strive to enhance our offerings.It's wonderful to know that you enjoyed dining with us and that the food exceeded your expectations every time. Providing top-quality meals with generous portions is something we take great pride in, and we're thrilled that you appreciated it.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.

10/10 (非常に良い)

Alison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to rate our hotel.

6/10 (普通)

Bin

小さなお子様連れの家族旅行
気になった点 : 清潔度
The room is not clean. You can see hair in the bathroom.
2024 年 3 月に 1 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Bin,We appreciate your honest feedback. We apologize for the cleanliness issue you experienced in your room as this is not up to our usual standard. We will surely share this with our housekeeping team for immediate rectification. Thank you for bringing this to our attention and we hope that you will give us another chance to impress you in the future.

6/10 (普通)

Adhiraj

小さなお子様連れの家族旅行
Nothing was unique
2024 年 3 月に 2 泊滞在
Jakeからの返信 (投稿日 : 2024 年 4 月 29 日)
Good Morning , Adhiraj Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously as we continually strive to improve our guests' experiences.We regret that your stay did not meet your expectations in terms of uniqueness. Providing a memorable and distinctive experience is something we always aim for, and we apologize if we fell short in this aspect during your visit.Your feedback is invaluable to us, and we will use it to assess how we can enhance our offerings to ensure that every guest enjoys a truly special and memorable stay with us.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations in every way.

8/10 (良い)

Alexsandra

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The staff are absolutely AMAZING. They are friendly, helpful and go above and beyond. Horizons Restaurant and Bar staff are the best. Super friendly, fast service and delicious food/drinks. The place is general needs a complete makeover. The spa has brick coming through the paint, along with the paint peeling and just a sad old look in general. There are brown stains in the pool & spa. Outdoor furniture extremely outdated. Path is broken when walking down to the beach. Decking/tiled area outside looks terrible. Especially the area where the tile has been removed and all you can see is dirt/sand. It’s inconvenient that you need to walk outside to get to the restaurant with a pram. It was sprinkling one morning and we had no choice but to walk in the rain to get to breakfast. Rooms are good standard. The housekeeping take pride in cleanliness.
Jakeからの返信 (投稿日 : 2024 年 4 月 28 日)
Good afternoon , Alexsandra Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be absolutely amazing and that you enjoyed the friendly, helpful service they provided. It's always wonderful to know when our team goes above and beyond to ensure our guests have a great experience.We're also pleased to hear that you enjoyed dining at Horizons Restaurant and Bar and that you found the food and drinks to be delicious, with super-friendly and fast service.Your feedback regarding the condition of our facilities is greatly appreciated. We apologize for any inconvenience caused by the need for a makeover and the issues with the spa, pool, outdoor furniture, and pathway to the beach. We will address these concerns with our maintenance team to ensure improvements are made promptly.We understand your frustration with the inconvenience of needing to walk outside to access the restaurant with a pram, especially during inclement weather. We will certainly take this into consideration as we look for ways to enhance the accessibility of our facilities for all guests.We're glad to hear that you found the rooms to be of good standard and that our housekeeping team takes pride in cleanliness. We will be sure to pass on your kind words to them.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 (良い)

Aniket

2024 年 3 月に 2 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to rate our hotel.

10/10 (非常に良い)

leah

2024 年 3 月に 1 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to rate our hotel.

6/10 (普通)

KIM

カップルで旅行
Needs a re vamp. Our room was musty. Loose taps.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Michael

2023 年 8 月に 1 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to rate our hotel.

4/10 (不満)

Vedia

2024 年 2 月に 4 泊滞在

8/10 (良い)

Belinda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
For an older resort very clean and tidy.. for the price needs to be renovated
2024 年 2 月に 4 泊滞在

6/10 (普通)

Nabil

2024 年 2 月に 1 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to rate our hotel.

8/10 (良い)

Neil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Friendly attentive staff, good location.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kurt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Gordana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and convenient
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Bruce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Extra towels in the bathroom. The restaurant was good quality and the staff are good.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Mark

2024 年 1 月に 2 泊滞在
The Opal Cove Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to rate our hotel.

10/10 (非常に良い)

Vaughn

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
We were delighted to find that the room was wheelchair friendly, parking was easy and close to the entrance. No room service!! Big downside was not being able to get to the restaurant without being significantly exposed to the terrible inclement weather on the day. This is a poor show.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Elisapesi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service
2024 年 2 月に 1 泊滞在

6/10 (普通)

Anita

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jodie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great for families, travelling with a 4yo and so much fun in the pool.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Aleta、Woongarrah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was great for our family, the pool area needs updating and some fresh ideas but was still a fab place to stay. Rooms are large and clean. Parking is easy and close walk to foyer. Staff are friendly too. Kids games room kept my kids occupied as well as the slide.
2024 年 1 月に 1 泊滞在

8/10 (良い)

Ragupathy

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Sweet
It was very effectively sweet stay
2024 年 1 月に 3 泊滞在

6/10 (普通)

Jeanette

家族旅行
良かった点 : 清潔度、スタッフとサービス
Der var så fugtigt på værelset at loftet var vådt. Der var ingen aircondition, men noget kold udluftning af en art, som man ikke kunne slukke for. Derfor var der også koldt.
2024 年 1 月に 2 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 30 日)
Tak for at dele din feedback vedrørende dit seneste ophold, Jeanette. Vi beklager oprigtigt det ubehag, du har oplevet med luftfugtigheden i dit rum og udfordringerne med ventilationssystemet. Dine kommentarer er vigtige for os, og vi vil undersøge problemerne for at sikre, at der foretages forbedringer. Du kan være sikker på, at vi tager denne sag alvorligt og vil tage fat på det omgående. Vi sætter pris på din forståelse og håber at få muligheden for at byde dig velkommen tilbage til en mere behagelig oplevelse i fremtiden.

10/10 (非常に良い)

Ines

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice and friendly staff. Good location, close to shops and restaurants but not walking distance. Great pool with a fun slide for the kids.
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your kind words and positive feedback, Ines! We're thrilled to hear that you had a really nice experience with our friendly staff. It's wonderful to know that our location suited your needs, being close to shops and restaurants and that the kids enjoyed the great pool with its fun slide. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay at Opal Cove Resort - Coffs Coast

8/10 (良い)

Paul

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for taking the time to leave a rating, Paul. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star in the future, we'd love to hear from you. Your insights are valuable and we hope to have the opportunity to welcome you back for an even better stay.

8/10 (良い)

Tibor

良かった点 : 清潔度、スタッフとサービス
Pretty good resort. Rooms are renovated and lovely.
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your positive feedback, Tibor! We're delighted to hear that you found our resort pretty good and we're thrilled that you appreciated the renovated and lovely rooms. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another great experience.

8/10 (良い)

Stephen

2024 年 1 月に 4 泊滞在

8/10 (良い)

joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
2023 年 12 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you for taking the time to leave us a 4/5 review. We appreciate your feedback and are pleased to know that you chose to share your experience with us.If you have any specific comments or suggestions on how we can further improve and enhance your experience, we would love to hear them. Our goal is to continuously strive for excellence and your insights are valuable in that process.We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

10/10 (非常に良い)

Daniel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great resort, extremely friendly staff. Will definitely return back to this resort.
2024 年 1 月に 3 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 17 日)
Thank you so much for your wonderful feedback, Daniel! We're thrilled to hear that you had a great experience at Opal Cove Resort - Coffs Coast and that our staff contributed to making your stay enjoyable.We can't wait to welcome you back for another fantastic stay! If there's anything specific you loved about your visit or any preferences you have for your next stay, please feel free to share. We appreciate your support and look forward to providing you with another memorable experience at our resort. Thank you for choosing us!

10/10 (非常に良い)

Keeley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you for your concise and positive feedback, Keeley! We're thrilled to hear that you had a great experience during your stay.Your satisfaction is our priority and we hope to welcome you back for another great visit in the future. If you have any specific comments or suggestions, feel free to share them with us.Thanks for choosing us and we look forward to serving you again.

10/10 (非常に良い)

Mitchell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely resort with awesome pool, restaurant and facilities. Very family friendly also. Rooms are a bit older but still clean and nice.
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for sharing your positive experience with us, Mitchell! We're delighted to hear that you found our resort lovely with an awesome pool, restaurant and family-friendly facilities. We appreciate your understanding about the room's age and are glad to know it was still clean and nice.Your satisfaction is important to us and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Joanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic facilities and had a beautiful meal in the restaurant with great service.
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for your fantastic review, Joanne! We're thrilled to hear that you enjoyed our facilities and had a beautiful dining experience at Horizons Restaurant & Bar with great service. Your positive feedback is truly appreciated and we look forward to welcoming you back for more memorable experiences in the future.

6/10 (普通)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
An okay place to stay
A nice place. Accessible to the pool and restaurant but only via a long walk around the building. Everything located in a subfloor of reception that you had to go through a huge flight of stairs oe a walk. Starting to get a little old. Restaurant menu out of the 1980’s, but everything was cooked well and tasty.
2024 年 1 月に 3 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to share your feedback with us, Kelly. We're glad to hear that you found our location accessible and we appreciate your insights regarding the layout and accessibility concerns.We understand your observations about the age of the property and we are continually working on improvements to enhance the overall guest experience. Your comments about the restaurant menu are noted and we'll use this feedback to consider updates while ensuring that the quality of the cuisine remains excellent.Your input is valuable and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 (良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to provide feedback on your recent stay, Sarah. We appreciate your rating and hope you had an enjoyable experience overall. If there are any specific aspects you feel we can improve upon, please feel free to share your thoughts. We value your input and look forward to the opportunity of hosting you again.

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to leave us a 5/5 review, George! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with us. If you ever have more to share or any specific highlights from your stay, we'd love to hear about it.We look forward to welcoming you back in the future.

6/10 (普通)

Cheryl

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
On arrival check in was easy, staff “Jason was more than helpful & engaging. Room was clean, although is dated. Could benefit from a renovation. Disappointing.
2024 年 1 月に 3 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to share your thoughts on your recent stay with us, Cheryl. We appreciate your positive comments about the easy check-in process and the helpful service provided by Jason. We apologise for any disappointment regarding the dated appearance of the room and we appreciate your suggestion for renovation. Guest feedback is crucial to our improvement efforts and we will certainly take your comments into consideration as we work towards enhancing our accommodations.We hope to have the opportunity to welcome you back and provide an improved experience in the future.

10/10 (非常に良い)

Robert

2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for choosing Opal Cove Resort - Coffs Coast and for giving us a perfect 5/5 rating, Robert! We're delighted to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, feel free to reach out. We appreciate your support and look forward to welcoming you back in the future.

10/10 (非常に良い)

Linda

2023 年 12 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you so much for taking the time to leave us a 5/5 review, Linda! We're thrilled to hear that you had a fantastic experience during your stay. Your positive feedback is truly appreciated and we hope to have the pleasure of welcoming you back for another exceptional visit in the future.

6/10 (普通)

Maria

2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to leave a review and share your experience, Maria. We appreciate your feedback and hope to have the opportunity to improve and provide you with a more satisfactory experience in the future.

10/10 (非常に良い)

RICHARD

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for the perfect 10/10 rating, Richard! We're thrilled to know that you had an outstanding experience during your stay. Your positive feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit in the future.

10/10 (非常に良い)

Alexander

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 5 日)
Thank you so much for the fantastic 5/5 review, Alexander! We're thrilled to hear that you had a wonderful experience with us.If there's anything specific you loved about your stay or if you have any suggestions for making your future visits even better, please feel free to share. We appreciate your positive feedback and look forward to the opportunity to welcome you back for another fantastic experience.Thank you for choosing us and we're grateful for your kind review!

6/10 (普通)

Gregory

家族旅行
良かった点 : 清潔度、スタッフとサービス
The property is an OK destination for young families with the pool area and games room. The room we had come with a magnificent sea view. One of the downers was that we could hear our neighbors talking in the rooms either side of us. There were no bowls or plates or basic cutlery in the room that we had.
2024 年 1 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 5 日)
Thank you for taking the time to share your feedback with us, Gregory. We're delighted to hear that you found our property to be an okay destination for young families, enjoying the pool area, games room and a magnificent sea view from your room.We apologise for the inconvenience you experienced with the noise from neighboring rooms and the absence of bowls, plates and cutlery. Your comments are important to us and we will address these issues to ensure a more comfortable and well-equipped experience for our guests in the future.If there's anything specific you enjoyed about your stay or if you have additional suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing us!

10/10 (非常に良い)

Robert

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome place for us and kids
2023 年 12 月に 4 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 5 日)
Thank you for your wonderful feedback, Robert! We're thrilled to hear that you found our place awesome for both you and the kids.If there's anything specific you enjoyed about your stay or if you have any suggestions for making future visits even better, please feel free to share. We appreciate your positive comments and look forward to the opportunity to welcome you and your family back for another fantastic experience.Thank you for choosing us and we're delighted that you had an awesome stay!

6/10 (普通)

Lauren、Mango Hill

2023 年 12 月に 1 泊滞在
RexCからの返信 (投稿日 : 2024 年 1 月 5 日)
Thank you for taking the time to share your feedback and provide us with a 3/5 review, Lauren. We appreciate your honesty and we would love to hear more about your experience to better understand how we can improve and enhance our services.If there are specific aspects or areas where you feel we fell short, please feel free to provide more details. Your insights are valuable and we're committed to addressing any concerns to ensure a more positive experience for our guests in the future.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. If there's anything else you'd like to share or discuss, please don't hesitate to reach out. Thank you for choosing us and we appreciate your feedback.