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Frank's Place

3.0 star property
Families splash in the outdoor pool while solo travelers find peaceful moments on the sun-drenched terrace at this welcoming retreat

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Guests at Frank's Place enjoy the garden's tranquility or soak up sunshine on the terrace. Two refreshing pools offer swimming options, while high-speed WiFi keeps everyone connected. Practical conveniences include luggage storage, concierge services, and tour booking assistance.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
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About this property

Frank's Place

  • Hotel near Santa Teresa Beach
  • Frank's Place provides amenities like a terrace and a garden. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool
    • A front-desk safe, smoke-free premises, and tour/ticket assistance
    • Luggage storage and concierge services
  • Room features
  • All guestrooms at Frank's Place have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels

Similar properties

Outdoor pool
Hotel Santa Teresa by the Beach
Cóbano
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
9.4 out of 10, Exceptional, 259 reviews
The price is ￥23,850
￥26,950 total
includes taxes & fees
Jun 8 - Jun 9
Hotel Santa Teresa by the Beach
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Frank's Place have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Frank's Place pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Frank's Place?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Frank's Place?

Check-out is at noon.

Where is Frank's Place located?

Situated near the beach, this hotel is within 2 mi (3 km) of Carmen Beach, Santa Teresa Beach, and Playa Mal País. Cocal Beach is 3.1 mi (4.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.6

Cleanliness

9.4

Location

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 9 out of 29 reviews
Rating 8 - Good. 14 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Chambres très petites mais propres. Belle piscine. En général l’endroit est très propre.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación. Instalaciones básicas pero muy bien para el precio por noche.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The location is great. The pool was warm at night which was a great way to unwind. The staff was very helpful and the rooms were very clean but were a bit rundown or rustic you could say.
Stayed 2 nights in Jan 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

You can find better

The place doesn't really look like in the photos, the whole place is a lot smaller, the beds really uncomfortable, balcony door was opening and closing really hard and other broken details. The breakfast was pretty good, not the greatest. But the wi-fi was terrible, it wasn't connecting at all and the staff said that "maybe a tree fell on the wires or something", yeah thanks for clarification. The only good thing about this place is the view but I can have that almost anywhere in Santa Teresa as the place is really beautiful.
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra!

Bra område, nära stranden, trevlig och hjälpsam personal och fint poolområde. Enkla rum men helt okej fräscha.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to spend the night

Rooms we're comfy and pool was nice. Complementary breakfast was great.
Stayed 1 night in Feb 2018
Verified

8/10 Good

Thorvald

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Strandnära hotel med poolområde

Hotel utan finish, det mesta var i sönder. Skulle göras vi nästa dag .... Poolområdet var bra.
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción

Buena ubicación, cerca de la playa, en general el hotel es bastante tranquilo, la piscina es limpia y se presta para pasar un buen rato. El personal del hotel es atento y las habitaciones son aseadas todos lo son días. En general es una buena opción para pasar una buena estadía en la zona.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar muy bello, super recomendado.

Toda la estadía estuvo muy bien. Excelente servicio y mucha tranquilidad. Excelente el desayuno. No está disponible el servicio de bar y restaurante. Bonita la piscina y sus alrededores.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel at few steps to the beach

Nice place excellent staff and good breakfast Room was very clean and comfortable
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pequeñas vacaciones

Muy buena opción para pasar unos días de playa
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Thomas

Disliked: Property conditions & facilities, room comfort
Room had broken sliding doors would not close kept AC going not interested in fixing it shower head broken place needs maintenance. Not worth the money. Thomas Koehler
Verified

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with pool, bar, restaurant, good location

Franks Place had good access to playa carmen, which was a beautiful beach, better than playa santa teresa. There is also a pool with tanning chairs, as well as a restaurant/ sports bar. The price was good. The breakfast was amazing. Theres powerful AC. There's a porch behind the room. Theres a hallway infront of the room, with a hanging bed. The wifi's weak though, and the draining system was sketchy, but overall it was super convenient and pleasant.
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, nice & relaxing

Easy going staff, nice secluded pool area, good food. Location was perfect, close to main beach, stores, tour agents, and rental shops.
Verified

6/10 Okay

Marek

Liked: Room comfort

Dobry pomer vykon x cena

Vzhledem k místu vyhovující ubytovani, pěkná plaz. Jen nam behem večera třikrát vypadl proud.
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Central location

Very central
Verified

2/10 Terrible

M B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

We were booked for 6 nights at Frank's Place and cancelled our reservation after 1 night because we disliked the place so much. We originally booked a standard room with the assumption that it had a mini fridge (necessary if you want to store food or have cold water/drinks), when we arrived the room was miserable. It was the size of a shoe box, with no mini fridge (turns out only superior rooms have this despite what Expedia says), and there was nowhere for us to put our cloths. So we decided to upgrade to a superior room thinking that would be good enough. However even the superior room was disappointing. It did have a mini fridge and a room safe, however it was grungy and run down. After one night of very disruptive sleep, we found another place to stay. The A/C made a very loud noise and seemed to be leaking for quite some time (there was rusty looking drop marks all the way down the wall from the ac unit), the shower didn't drain and you are really close to the road so could here road traffic and music late into the night. only stay here if there are no other options.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel all you need in one place

Excellent location , prices and clean rooms. The hotel has all you need to have nice vacation. It is close to beach and restaturants. Prices in hotel's restaurant are good and you can spend good time in the pool. The service in the restaurant is very good, breakfast included is sufficient and good quality. Maybe reception could be more gentile.
Verified

6/10 Okay

Cathy

Disliked: Property conditions & facilities

Overpriced but good location

The on line booking information was misleading. We were quoted $107. Can. Thinking the bill with tax would be about $75. US but ended up with a bill of over $100. We were also not told at check in that there was a free breakfast included and were not given a WiFi password. This hotel has a policy of anyone that comes to use the restaurant can also use the pool, hot tub and outdoor shower. It is therefore used by locals and families for a picnic area. We didn't mind the extra people but be aware it could make for crowded conditions on the weekend. We ended up staying 3 nights as we could walk 1 block to the expansive beach for long walks and sunset viewing. The hotel is in need of upgrades; no bedside lamp- was pulled off the wall and not replaced. The fridge seemed to overtax the electrical system and make popping sounds through the night. The loose toilet seat and split pool chairs all add up to this hotel (although in a good location) needing to be rated a 2 star hotel and shouldn't be charging more than $75. US until issues like needed upgrades and street appeal are addressed.
Verified

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno bien ubicado

Bonito y en el centro
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Our original room was very small and claustrophobic (no windows), so we upgraded to a bigger room with a small balcony. The fridge was very noisy every time it clicked on and off, and the AC made strange noises at night. Also, the shower drain backed up. Breakfast was adequate, and the pool and restaurant areas nice.
Verified

10/10 Excellent

seidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excelente , restaurante excelente

Excelente
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, room comfort

It's a well rated 2* hotel. Maybe should be ***

At first our reservation for a late check in was a fiasco. Even though I called several times to confirm about this. By the time that we arrived offices were closed (front desk) and the guard didn't know anything. .. We (me and family) crossed the street and went to another and better but also more expensive hotel. Next day after introducing myself to Frank, the owner of the place were we had reservation he accepted to pay for the bill of the other hotel and invited us for breakfast and to come back and stay at his place. Everything solved out right and we enjoyed very much our stay after all. Hotel service is good I must say. 3 small swimming pools are available too. Santa Teresa is a nice town with lots of fun and exciting tours to offer. It's a paradise for surfing starters as well as for experienced ones. The beach is called Carmen with light water currents so its basically safe and beautiful warm water plus white sands.
Verified

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice find!

Al though the room was very basic, I had everything I needed including a fridge. The room and bathroom we're very clean and no bugs. The restaurant was clean and had good food. The pools were perfect and the location only one block from the beach. The staff was excellent. I would definitely stay there again.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2019