ロビーラウンジ

レジデンス イン バイ マリオット クリーヴランド ダウンタウン の口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 1000 件の口コミ中 547 件が非常に良い" "
評価 8 - 1000 件の口コミ中 223 件が良い" "
評価 6 - 1000 件の口コミ中 107 件が普通" "
評価 4 - 1000 件の口コミ中 78 件が不満" "
評価 2 - 1000 件の口コミ中 45 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 15 日)
Residence Inn Cleveland Downtown appreciates the perfect score given. The team is delighted to know that the guest had a satisfying stay. Thank you for the rating and the establishment looks forward to welcoming them back in the future.

8/10 (良い)

Carol

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Was good for what we needed it for. Tried to check out early front desk was empty others said she would be right back but after 20 minutes we left and came back at 11. Vents in the bathroom was disgusting. Valet guys were top notch.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Carol,Thank you for sharing your experience at Residence Inn Cleveland Downtown. We're glad to know that our location suited your needs and that the valet team left a positive impression. Your feedback about the early check-out and bathroom vent cleanliness is noted. Your comments are valuable as we continue to improve guest experiences. We hope to welcome you back soon!

6/10 (普通)

Mazy

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
The hotel is beautiful and the area is stunning, but it was obvious that this hotel is very understaffed. There was a janitor manning the front desk when we went to checkout in the morning. He was very polite but it was weird. We also witnessed multiple large roaches in the hallways in the euclid tower. The staff were very polite at least. We skipped the breakfast because of the roaches.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Barbara

カップルで旅行
良かった点 : 施設のコンディションと設備
Location was within walking distance to everything we needed to do
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Barbara, thank you for highlighting the convenient location of Residence Inn Cleveland Downtown. We're delighted you found everything within walking distance, and we are looking forward to your next stay with us!

10/10 (非常に良い)

casey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to progressive field, 4th street and other great locations! Room was awesome, felt like we were in an apartment.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Casey,Thank you for sharing your wonderful experience at Residence Inn Cleveland Downtown. The team is delighted to hear that you enjoyed the convenient location and the apartment-like feel of your room. We're looking forward to welcoming you back for another great stay!

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very large and clean room. Great staff.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Mary, thank you for your wonderful feedback about Residence Inn Cleveland Downtown. Our team is delighted to hear you enjoyed the spacious and clean room. We appreciate your kind words about our team members. We are excited to welcome you back soon!

10/10 (非常に良い)

Sammie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Sammie, it's fantastic to hear that your stay at the Residence Inn Cleveland Downtown left a positive impression. We appreciate your rating and would be thrilled to welcome you back for another pleasant visit. Thank you!

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Brenda, it's fantastic to hear that you had such a positive experience at Residence Inn Cleveland Downtown. Thank you for your high rating. We are dedicated to ensuring our guests enjoy every part of their stay. We look forward to your next visit!

10/10 (非常に良い)

AIDA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location, we were able to walk around the neighborhood easily. Lots of restaurants within 5 min walk.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
AIDA, it's exhilarating to hear that you appreciated the prime position of Residence Inn Cleveland Downtown. It truly is surrounded by an abundance of dining options and is perfect for those who love to explore. We hope to see you again for another enjoyable stay!

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location. Easy to walk to dinner, shops, or walk to a game. Valet parking very convenient. Room was clean and staff friendly.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Ashley, it's splendid to read about your positive experience at the Residence Inn Cleveland Downtown. We appreciate you highlighting our prime location and the convenience of our valet parking. Our team spreads the spirit of hospitality and they'll be thrilled to know you noticed their friendliness. We're pleased you found your room up to standard. We look forward to hosting you again during your next visit.

10/10 (非常に良い)

Kenisha

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Kenisha, it brings joy to know you had a stellar experience at Residence Inn Cleveland Downtown. We greatly appreciate the high rating on Expedia and invite you to come stay with us whenever you find yourself back in the area. Your satisfaction is our success. Thank you!

8/10 (良い)

Kim

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for the great rating, Kim!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Residence Inn Cleveland Downtown. We'd like to share an even better experience with you soon.

6/10 (普通)

Anand、San Diego

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Did not have enough trash bins, kitchen utilities and coffee machine was dirty
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Anand, thank you for sharing your feedback. We regret to hear about the shortage of trash bins and kitchen utilities during your stay. Additionally, we apologize that the coffee machine did not meet your cleanliness standards. We will use your comments as a valuable guide to address these areas and enhance our guest experience moving forward. We appreciate your choice to stay with us and hope for another opportunity to exceed your expectations.

10/10 (非常に良い)

James

良かった点 : 清潔度、設備とサービス
Great!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the 5/5 rating, James!It's excellent you enjoyed your time at Residence Inn Cleveland Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 (非常に不満)

Maureen

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
We had to wait to check in an hour after check in time because the rooms were still not clean. We stayed two nights and housekeeping never came to clean our room. Although the staff that was there was very nice and accommodating.They need to hire more people that actually show up and I know that can be difficult and times.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Maureen, we're sorry to hear about your experience, particularly with the delays you encountered during check-in and the oversight in room servicing. We're glad to hear, however, that our team members were able to offer assistance throughout your stay. Your concern about adequate staffing has been noted and we take your feedback into account as we continually strive to improve our guest experience. We hope to have the opportunity in the future to demonstrate our commitment to guest satisfaction.

10/10 (非常に良い)

Steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great hotel. Very comfortable. Only complaint was that there is not restaurant on premise, and thenar was closed for some reason on Wednesday. April 10.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Steve, we're delighted to hear that you found the Residence Inn Cleveland Downtown to be a great and comfortable place to stay. We certainly strive to make our guests feel at home. We're sorry for any inconvenience caused by our bar's closure and the absence of an on-site restaurant. We hope your overall visit was enjoyable, and we look forward to potentially welcoming you back in the future.

8/10 (良い)

Molly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for the 4-star rating, Molly!It's great your time at Residence Inn Cleveland Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 (非常に良い)

Tracy Lee、Barberton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really liked how close it was to Progressive Field..and the Jack Casino.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Tracy, thank you for your glowing review of Residence Inn Cleveland Downtown! We're thrilled that our fantastic location near Progressive Field and the Jack Casino added value to your stay. We strive to provide an experience that exceeds expectations and your feedback suggests we've accomplished that. Looking forward to your next visit.

10/10 (非常に良い)

Cathy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Suite was great -comfortable and quiet. loved hot breakfast and walkability to downtown areas. only downside was small bathroom/shower space.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Cathy, it's wonderful to know that you found the suite at Residence Inn Cleveland Downtown comfortable and satisfying, and that our hot breakfast and convenient location added value to your stay. We've taken note of your feedback regarding the bathroom size for our further improvements. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

6/10 (普通)

Pete

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Dated property. Needs rehab. Tattered chairs in breakfast area. Breakfast fare average. Uncomfortable couch in room. Room kitchen supplies need replenishment. Although we did not cook in the room, in checking the cabinets, there were no pots, pans or frying pans. Best part is location Friendly staff.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Pete, it seems like your stay with us had some highs and lows. Your approval of our central location and friendly team members is appreciated. We are committed to customer satisfaction and taken note of your comments about the condition of furnishings and stocked kitchenette supplies. Customer feedback helps us improve so it is greatly appreciated. Thank you for taking the time to share your experience.

10/10 (非常に良い)

Paula

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for the outstanding rating, Paula!We're delighted your time at Residence Inn Cleveland Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 (不満)

Sharida

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Our room’s 2nd bedroom and bathroom was not clean.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Sharida, it's regrettable to hear of your recent experience regarding the cleanliness of one of your bedrooms and bathroom. Ensuring our rooms are immaculate is of utmost importance and we apologize for any shortcomings. We are looking into your concerns as part of our continuous improvement efforts. Thank you for sharing your feedback from your stay.

6/10 (普通)

Heather

家族旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
When we arrived two hours after check in the front desk said they had no available rooms clean and they were checking availability of hotels around the area for us. There was 6 other people checking in and were told the same thing. They said the general manager was cleaning rooms as we speak. We were there for the Cavs game and the game was starting in an hour. It was not handled well. I was told since i booked through expedia that they would cancel my reservation and i would have to rebook a hotel on my own and call to figure it out. Also they were not comping us anything for this inconvenience. In the end our room got cleaned after waiting. We were lucky. But it was not handled well. The room was very spacious. It is in a great location to the stadium. I appreciated that the general manager was taking matters in her own hands and cleaning to try to rectify the situation but front desk just didn't handle it well.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Absolutely love this location. So convenient for basketball which is why we stayed here. The staff was great all the way through our trip. Keep up the good work and I will be back soon.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Kevin, it's fantastic to hear that Residence Inn Cleveland Downtown's convenient location met your needs for attending basketball matches. Our team members greatly appreciate your kind words about their service. We are excited that your stay was so enjoyable and look forward to seeing you again soon on your next visit.

6/10 (普通)

Daniel

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
A layer of dust on everything. Toilet leaked onto tile, and had to hold down the handle for the whole flush. HVAC was so loud, it took 20 on the volume to be audible. 2 sugar packet, one creamer packet, 14 salt & pepper packets too for some reason. So much for coffee. Bed felt like stacked cardboard with straw between. Pay for valet, or good luck to you. Typical aged hotel employing too few and too unchecked staff.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Daniel, we appreciate you taking the time to share your experience. It's apparent that certain aspects of your stay were far from satisfactory, especially in relation to cleanliness and amenities. We regret any inconvenience caused by the bathroom facilities and the heating system. We assure you that our hotel is committed to providing superior accommodations and service, and we regret any deviation from this standard. Your feedback toward the quantity of in-room provisions and comfort of the bed will be taken into account, as we're always working on improvement. Also, your words about our team members have been heard and will be addressed. We hope to have the opportunity to better serve you in the future.

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were all Very friendly. The location is perfect, in walking distance to everything downtown.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Sarah, thank you for your kind words in favor of Residence Inn Cleveland Downtown. We're thrilled to hear that our team members were friendly and you enjoyed our convenient location. We appreciate you choosing us for your downtown stay and look forward to welcoming you back in the future.

6/10 (普通)

Juliann

We like the location and the big rooms. Also we were able to get early check in.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Juliann, thank you for taking the time to share your thoughts. It's wonderful to hear you enjoyed our conveniently located hotel and spacious accommodations at Residence Inn Cleveland Downtown. We also thrive on accommodating our guests wherever we can, such as providing early check-in. We trust you had a memorable stay and hope to welcome you back in the near future.

8/10 (良い)

Jorge

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Jorge, thank you for choosing Residence Inn Cleveland Downtown and taking the time to leave a rating. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future.

8/10 (良い)

GREGORY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Price gouging during special events for the valet parking. Staff didn't really seem to care if we were happy. Front desk -- I was interrupting her from looking at her phone. Staff doesn't speak clearly, just a lazy production line mentality. The alerts that were set up through my phone to tell us when our room was ready didn't sound until way after we were in the room. The bed didn't face the TV in our room. The room was nice. The staff just needs to be changed.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Gregory, we appreciate your feedback and note the importance placed on attentive service. We're pleased you enjoyed the room but regret that some interactions didn't meet your expectations. It's important to us that all our guests feel valued, and we apologize if this wasn't fully experienced. We often use guest comments as a tool for teaching, and yours will indeed be no exception. Thank you for taking the time to share your comment. It would be our pleasure to provide an improved experience on your next visit.

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mi è piaciuto molto il soggiorno al residence inn, personale accogliente, gentile e sempre disponibile. La camera grande e spaziosa, letto comodo, con salotto e cucina, bagno grande. Ero al secondo piano vicino alla sala colazione, mai sentito rumore di traffico in strada e nemmeno dalle stanze accanto. Wi fi ottimo. Di fronte al Rocket Mortgage Fieldhouse, a 10 minuti a piedi da Huntington Convention Center. Si trova vicino a numerosi ristoranti, alla stazione del treno Tower City Center. Super consigliato.
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Barbara, siamo entusiasti di sapere che ti è piaciuto il tuo soggiorno al Residence Inn Cleveland Downtown. È meraviglioso sapere che hai trovato le nostre sistemazioni spaziose e confortevoli e che i membri del nostro team sono cordiali e sempre pronti ad aiutarti. Siamo lieti che tu abbia apprezzato la nostra posizione privilegiata, vicino a varie attrazioni e servizi. In attesa della tua prossima visita. Grazie mille per la sua recensione positiva!

8/10 (良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
This property has wonderful and pleasant personnel. We had two small problems. There were NO toiletries for the bathroom sink, the sink area was bare. Also, we only had decaf coffee and when I requested at the front desk for regular coffee, they brought 4 packages of decaf. I tried again for regular coffee and there was nothing delivered.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Diane, thank you for sharing your feedback about your recent stay at the Residence Inn Cleveland Downtown. We appreciate your kind words about our fantastic team members. Regarding the toiletry issue you experienced and the coffee preferences, we would like to assure you that your comments have been passed on to the relevant departments to avoid similar issues in the future. We hope to have the pleasure of welcoming you back for an even better experience.

10/10 (非常に良い)

Blake

家族旅行
In town for the Cavs game. Great location, in walking distance to Rocket Mortgage Field House. Great options for food nearby. Concierge was a little slow on arrival. They also didn’t text out the link for me to get my car. But other than that, the whole stay was great!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Blake, thank you for choosing Residence Inn Cleveland Downtown for your recent trip. We are elated to hear that our prime location provided convenience for attending the Cavs game and enjoying local dining options. Apologies for the delay at arrival and the slight oversight with car service notifications. While these inconsistencies, your overall stay was pleasing which is such a delight. The team will continue to work diligently to perfect all aspects of the guest experience. We hope for the opportunity to welcome you back in the near future.

10/10 (非常に良い)

Carolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 16 日)
Carolyn, it's wonderful to see your perfect score for Residence Inn Cleveland Downtown. We trust your time with us was enjoyable and we look forward to welcoming you back on future visits. Thank you for taking the time to share your rating!

10/10 (非常に良い)

Samantha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Samantha, we're delighted to know that you had such a positive experience at Residence Inn Cleveland Downtown. It's wonderful to hear that our team members provided a friendly atmosphere during your stay. We're looking forward to hosting you again in the future.

10/10 (非常に良い)

Lynne

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a suite which easily slept 6. It was a great experience.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Lynne, thank you for sharing your fantastic experience at Residence Inn Cleveland Downtown. It's gratifying to know the suite provided ample space and contributed to a pleasurable stay. We're thrilled that you enjoyed your visit and look forward to welcoming you and your party back soon.

10/10 (非常に良い)

Dylan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just terrific
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for sharing your perfect rating with us, Dylan!It's wonderful to see how much you appreciated your time at Residence Inn Cleveland Downtown! We want everyone to feel right at home at Residence Inn Cleveland Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 (不満)

Amanda

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for sharing your feedback, Amanda.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 (良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The building was quite nice and for cost through Expedia was good on the pocket book. Only stayed one night and did not use any of their servic
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 2 日)
Helen, thank you for taking time to share your feedback. We're thrilled to know you found the Residence Inn Cleveland Downtown to be a great value destination. It's our hope that you can stay longer on your next visit to take full advantage of our services. We look forward to your return.

8/10 (良い)

Geraldine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only thing was that the fireplace in the room did not turn on.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Geraldine, thank you for your review. We're glad to learn you enjoyed your stay at the Residence Inn Cleveland Downtown. We regret that you encountered an issue with the in-room fireplace. Your comments have been relayed to our in-house team for prompt resolution. We appreciate your understanding and look forward to welcoming you back soon.

10/10 (非常に良い)

Sara

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 1 日)
Sara, thank you for choosing Residence Inn Cleveland Downtown and giving us a perfect score on Hotels.com. We're glad you enjoyed your stay with us and look forward to welcoming you back in the near future.

6/10 (普通)

Tina

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for sharing your feedback, Tina!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Bryan

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for the 5 out of 5 rating, Bryan!We're thrilled to see how much you enjoyed staying at Residence Inn Cleveland Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 (良い)

Heather

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rundown and unclean
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Heather, we regret to hear that your stay did not meet your expectations in terms of cleanliness and upkeep. We always strive for our guests to experience a tidy and well-maintained environment. Your feedback has been noted and will be essential in making improvements. We hope to have an opportunity to serve you better during future visits.

10/10 (非常に良い)

Jami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 28 日)
Jami, it's wonderful to hear that your visit to Residence Inn Cleveland Downtown was a splendid one! We sincerely appreciate your top score on Hotels.com. It's feedback like yours that motivates our team members to continue delivering the best service. We look forward to your next visit. Thank you!

8/10 (良い)

amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
We appreciate you sharing this positive rating, Amanda!The comfort of our guests is important to us so we can't wait to see you back again at Residence Inn Cleveland Downtown. We want to share an even more enjoyable experience with you next time.

10/10 (非常に良い)

Ruby

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great experience. The fireplace was an added bonus
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Ruby, it's wonderful to hear about your positive experience at the Residence Inn Cleveland Downtown. We're delighted to know that the fireplace made your stay even more enjoyable. We appreciate your review and can't wait to welcome you back for another memorable stay.

10/10 (非常に良い)

Susan、plaistow

良かった点 : 施設のコンディションと設備
Central location. Clean and comfortable
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 23 日)
Susan, it's fantastic to hear that Residence Inn Cleveland Downtown met your expectations with our prime location, and that you found our property to not only be spotless but homely too. Your feedback is greatly appreciated and we can't wait to welcome you back the next time you visit Cleveland.

10/10 (非常に良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place and has such a historic appeal! Definitely will be back!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Dennis, it's always fantastic to hear about guests enjoying the unique historical charm of Residence Inn Cleveland Downtown. Your satisfaction is our greatest reward and we eagerly look forward to your return!

8/10 (良い)

Amber

良かった点 : 清潔度、スタッフとサービス
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 21 日)
Amber, it's delightful to hear you enjoyed your stay at Residence Inn Cleveland Downtown. We trust our accommodations and service made your experience memorable. We look forward to hosting you again for another enjoyable stay.

8/10 (良い)

Nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 21 日)
Nicholas, thank you for choosing the Residence Inn Cleveland Downtown and sharing a positive rating. Knowing guests like you enjoyed their stay means a lot. We're looking forward to welcoming you back for another stay soon. Safe travels.