外観
利用可能日を確認

ラ キンタ イン & スイーツ バイ ウィンダム クリーブランド エアポート ウエストの口コミ

2.5 out of 5
ラ キンタ イン & スイーツ バイ ウィンダム クリーブランド エアポート ウエスト
25105 Country Club Blvd, North Olmsted, OH

口コミ

6.2
評価 10 - 1007 件の口コミ中 242 件が非常に良い" "
評価 8 - 1007 件の口コミ中 198 件が良い" "
評価 6 - 1007 件の口コミ中 160 件が普通" "
評価 4 - 1007 件の口コミ中 187 件が不満" "
評価 2 - 1007 件の口コミ中 220 件が非常に不満" "

6.4/10

清潔度

7.0/10

スタッフとサービス

6.2/10

設備とサービス

6.2/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

8/10 (良い)

??

2023 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear valued guest,We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

6/10 (普通)

宿泊されたお客様

トイレットペーパーが補充されていなかった。
2021 年 10 月に 1 泊滞在
Sincerely, Management からの返信 (投稿日 : 2021 年 11 月 2 日)
Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced during your stay. I will be informing the proper departments immediately to ensure these issues do not happen again.

8/10 (良い)

Susan

良かった点 : 清潔度、施設のコンディションと設備
Room was clean but tub was sprayed painted and hard to stand in. Breakfast food was fine but no one emptying the garbage or refilling without asking for specific things.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Melissa

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean
2024 年 4 月に 1 泊滞在

8/10 (良い)

Dilesh

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall was a pleasant stay. It had a small indoor pool with the kids liked and breakfast was decent.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Deadra

2024 年 5 月に 1 泊滞在

8/10 (良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good Hotel
2024 年 5 月に 6 泊滞在

4/10 (不満)

Sahra

良かった点 : スタッフとサービス
気になった点 : 清潔度
The bathroom was too dirty. The shower tub and toilet was disgusting. The water in the tub was going down slow. One of the pillow was wet. The carpet floor needs vacuuming. Overall my room looked like it was never cleaned. However, the staff was very nice and friendly. One of the guys let me have a bottle of water with no change.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Russell、Powell

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and I checked in to drop our suitcases and rush to and event. We found the room dirty and furniture dirty, the beds were two twins pushed together and were springy and worn out. We were running late for our event and rushed out, and then decided we just could not stay there as the room was so worn down and unclean. After our event we found another hotel and I went back the the La Qunita to collect our luggage. I went to the front desk and asked for a refund and was told they would not issue a refund since it had be a few hours, even though we did not use the room at all. I will take this up with Expedia as well as Wyndham. I give this place a rating of zero.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Abdul

気になった点 : 清潔度、スタッフとサービス、設備とサービス
Dirty
2024 年 4 月に 2 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was suitable for a short stay and very affordable the continental breakfast which was included is better than expected. Pool area was clean
2024 年 1 月に 3 泊滞在

8/10 (良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

6/10 (普通)

Christian

家族旅行
良かった点 : 清潔度、スタッフとサービス
T
2024 年 4 月に 2 泊滞在

6/10 (普通)

Barbara

2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

yadira

ペット同伴の旅行, カップルで旅行
良かった点 : 設備とサービス
The property was good till they charged me double. Be careful when you stay here. They tend to overcharge.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Alexandria

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rude staff
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Arron

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Stephanie

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Kendal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and clean , and very helpful and friendly
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Helen

気になった点 : 清潔度
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Kimberly

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Bridgett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is great! Its safe and peaceful!
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you so much!

4/10 (不満)

Shannon

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had poor customer service there. I will never go back, pool was not well kept up. Not enough seating in the pool area. Elevators had water and juice spilled on it early in the morning, and even on the late night.
2024 年 3 月に 1 泊滞在
Meghanからの返信 (投稿日 : 2024 年 3 月 8 日)
I am so sorry your stay with us was unpleasant. Please feel free to reach out to me to discuss your stay further. I would love for your family to give us another try!

8/10 (良い)

Kayla

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you!

10/10 (非常に良い)

Kory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you!

2/10 (非常に不満)

Kasuntheia

2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Cristian

2024 年 2 月に 1 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Update!
Hotel needs updating. Something is always non- functioning here. This time it was the hot tub. Pool was lukewarm but facility was not heated well.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Ashley

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

David

Thanks to everyone! Great place to stay!
2024 年 1 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 (非常に不満)

Bradley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was good expect there was a fight in early Saturday morning on the 4th floor right outside my room was arguing and door slamming but the police came and cleared it up
2024 年 1 月に 5 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Bradley, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issue you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 (非常に不満)

Colleen

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here with my daughter's volleyball team. I booked a "suite" but had to change rooms soon after check in because it was filthy. The blankets had make up and/or blood stains and the bathroom looked like it hadn't been cleaned in weeks. Ditto for the carpets. Also, it isn't a true one bedroom suite; it's just two rooms next to each other with the connecting door open. The beds are small and the room temperature is difficult to control if the heater has manual controls instead of digital. One room had digital, the other manual. There wasn't enough hot water for back to back showers and we skipped the buffet because it didn't look appetizing. The only good thing about this La Quinta was the Great Northern Mall next door had a good smoothie place and there was an amazing taqueria nearby.
2024 年 1 月に 2 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Colleen, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

2/10 (非常に不満)

Cash

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the color of the room
2024 年 1 月に 3 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 (不満)

Konrad

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Konrad, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 (不満)

Al

気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 (普通)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Rebecca, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 (普通)

Ryan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Ryan, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 (非常に不満)

Marwa

2023 年 12 月に 5 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Manwa, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 (不満)

Gail

気になった点 : 清潔度、施設のコンディションと設備
I liked the location. However, I had to change rooms as soon as I got there because of dirtiness and dripping faucets. The next room I got had a dirty bathroom with pink mold in the tub. Finally, although the pool was clean, it was too cold and the jacuzzi I had looked forward to did not work. Very disappointing for close to one hundred dollars!
2023 年 12 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Gail, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

8/10 (良い)

Marilyn

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Basically the facility was pleasant and improvements apparently being made. Few bothering notes, Overloaded waste receptacles in hallways not attended to. Our bathroom had no towel racks, no way to hang used washcloths and towels. A hook on the back of the bathroom door was missing, leaving a hole in the door. Some chips from the missing hook on the floor.
2023 年 12 月に 2 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Marilyn, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The water pressure was terrible...on our last morning there was no breakfast ready at 7:15 and the decaf coffee wasn't fresh...warmed up from the day before....after midnight it was still rather noisy.....we stayed 2 nights and had to get our own fresh towels.
2023 年 12 月に 2 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear David, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 (非常に良い)

Rico

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you!

4/10 (不満)

Crystal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The stag is always always always so very helpful and friendly. The amenities are great. This stay not what I’m used too. Remote did not work bed was broken sofa bed mattress did not fit frame and elevators broken. I did not get what I paid for. This did not stop the staff from being phenomenal but the other issues to me were pretty major especially being with little kids.
2023 年 12 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス
Disappointing Experience
To start off the hotel staff was unprofessional. The hallways were very noisy and after it was reported the hotel staff nothing was done to address it. If I understand it correctly the rooms are being booked not the hallways. One of the lamps was broken and the coffee maker was duty which leads me to believe the rooms are not being maintained properly. When checking out and describing my experience to the person at the desk he didn’t offer a simple apology just an excuse. I will not use this property again. Are all the Wyndham properties like this ?
2023 年 12 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear valued guest, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

4/10 (不満)

Jabez

2023 年 12 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Jabez, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 (不満)

John

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not so good will not repeat
2023 年 12 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear John, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

8/10 (良い)

Vanessa

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Vanessa, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean hotel. Helpful and friendly front desk and management staff. Only issue was housekeeping forgot to change linens and towels one day after I asked them to. Otherwise, good service.
2023 年 12 月に 3 泊滞在
Manager on dutyからの返信 (投稿日 : 2023 年 12 月 23 日)
Dear James, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 (非常に不満)

Darrell

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Terrible shape looks like a party spot
2023 年 12 月に 1 泊滞在
Manager on dutyからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Darrell, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. Quality of service, and overall cleanliness are two very important pillars in our success and we sincerely apologize for falling short of your expectations in those aspects. Our team always aims to exceed expectations, and I will be sure to inform the proper departments of your feedback to ensure we are able to prevent issues like this from happening again in the future.Thank you for choosing us, and we hope to have another opportunity to provide you with the amazing stay that you deserve.Sincerely,Management