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キンプトン コフィールド ホテル IHG ホテルの口コミ

4.5 out of 5
キンプトン コフィールド ホテル IHG ホテル
2000 East Ninth Street, Cleveland, OH

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 587 件が非常に良い" "
評価 8 - 1000 件の口コミ中 220 件が良い" "
評価 6 - 1000 件の口コミ中 124 件が普通" "
評価 4 - 1000 件の口コミ中 41 件が不満" "
評価 2 - 1000 件の口コミ中 28 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Hitoshi

2021 年 11 月に 1 泊滞在
Keith S GMからの返信 (投稿日 : 2021 年 12 月 19 日)
Thanks Hitoshi!

8/10 (良い)

Nagato

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
A little doubt
I used Valet Parking. When I left the hotel, about 80 miles of gasoline was consumed. I was surprised. It seemed that someone drove my car. The doubt remained and was disappointing.
2019 年 11 月に 1 泊滞在
Vincent からの返信 (投稿日 : 2019 年 12 月 4 日)
I am so sorry to hear about the issues you experienced. I will be touching base with our Valet company to see what exactly happened. We hope this did not affect an otherwise good stay.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 1 泊滞在
Keith S GMからの返信 (投稿日 : 2019 年 5 月 10 日)
Great! We appreciate it!

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Michelina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place was amazing
2024 年 5 月に 1 泊滞在

8/10 (良い)

Grace

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was nice and clean, and the staff were friendly and responded to concerns immediately. The lobby was a really comfy and cozy area to sit in and enjoy a coffee or tea in the morning.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Deborah、Catawissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best of the best.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Philip

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Outdated room, nothing worked. no amenities like staying at a Holiday inn at $450 night.
2024 年 4 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Philip, Thank you for your feedback. Unfortunately, during your stay, we do not have any upgraded rooms available. Our rates typically vary depending on the events happening downtown in Cleveland. Rest assured, we will share your feedback with upper management, and we sincerely appreciate your input. We hope to have the opportunity to welcome you back again in the future.

8/10 (良い)

Michelle、Gerry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had not a great room, but the hotel was full and the staff accommodated us because of this issue
2024 年 4 月に 2 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Ms. Michelle,We appreciate the positive feedback and thank you for taking the time to complete the survey. Please feel free to reach out if you require any further assistance. We look forward to welcoming you back when're in town. Have a wonderful day!

10/10 (非常に良い)

Christopher、Toledo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Omaira

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel!!
2024 年 4 月に 2 泊滞在
Jana- The Schofiedl Hotel -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Amaira, We're glad that you had a pleasant experience with us. Please let us know if you have any questions. Enjoy your day!

4/10 (不満)

James P

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
I wasn't happy with my stay, you don't offer a complimentary breakfast no vending machines, for self service. No microwave in the room, refrigerator didn't work. The elevator was down Friday evening so had to climb 5 flights of stairs to my room on my bad knee. The staff was friendly but not to have modern conveniences for your guests was a little disappointing especially for what you charged for the room.
2024 年 3 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello James,We appreciate you taking the time to provide us with your feedback. We want to express our apologies for the inconvenience caused by the absence of a vending machine and the need to request the microwave. Your comments are valuable to us, and I assure you that we will address these issues with our upper management to enhance our services in the future. Thank you for bringing this to our attention.

10/10 (非常に良い)

Mia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was such a lovely hotel with lovely staff to make the trip that much better!
2024 年 3 月に 2 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Mia, We're glad you enjoyed your stay with us. thank you for your kind words :)

6/10 (普通)

Emily

出張
気になった点 : 設備とサービス
The shower makes no sense,the glass door doesn't cover up anything so the water gets on the floor. You have to reach under the shower head to turn it on before you get in so you get cold water on you prior to stepping in. No coffee maker, no hand soap ( requested 2x). Coffee Maker was brought into my room and accompaniments were just tossed on a tray. No latch on the door to prevent someone mistakenly coming into your room, if they get your key- this happens more often than one would think. Thin walls. GREAT pillows, room did get cold and the restaurant next door is the best part of my experience. I had business customers in the US on business and had them there all week, I was so embarrassed how this hasn't measured up to other Kimpton experiences I've had elsewhere. Convenient to have Heinens Grocery next door if needed. Fine stay, not awful, but not great.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Donn

カップルで旅行
良かった点 : 設備とサービス
There was loud music playing out in the street next to our hotel room 24/7. It was awful trying to sleep with that playing.
2024 年 3 月に 2 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Donn,We appreciate your feedback, and we will ensure that this issue is raised with our senior management team. I extend my sincere apologies for any inconvenience caused during your stay. Should you require any assistance, please do not hesitate to let us know.Thank you.

10/10 (非常に良い)

Amanda

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property and staff at the hotel were awesome. Valet and front desk were absolutely amazing. Kind and super accommodating. Unfortunately had some poor experiences at Betts.
2024 年 3 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Amanda,We are delighted to hear that you find our employees amazing, and we sincerely appreciate your feedback. We apologize for the disappointing experience you had at the Betts restaurant. Rest assured; we will notify the management at Betts about your experience. We hope to have the opportunity to welcome you back in the future and remain your preferred choice for travel destinations. Thank you for sharing your thoughts with us.

8/10 (良い)

Eddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Liked the views and property. Facilities were great. Parking is an issue. Had to wait close to 1/2 hour to get our car from the vallet which is disappointing since it was was $45 a day. Also, our room wasn't ready when we arrived. Arrived a 1/2 hour after check-in.
2024 年 1 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Eddie,Thank you for your feedback, and we apologize for any inconvenience regarding the valet parking. Rest assured; we are committed to continuously improving our services.We look forward to welcoming you back soon.Thank you.Best,Jana

8/10 (良い)

Diane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location with inviting lobby and restaurant attached
2024 年 2 月に 3 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Diane,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 (良い)

Stacy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
room not ready at 8:15pm (arrival after a 4.5 hour drive) when check in listed at 4pm. Manager Michael on site was accomodating.
2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Stacy,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 (良い)

justin

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Justin,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Great hotel would definitely come back to stay again.
2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello David,We appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We're looking forward to having you back in the near future!

10/10 (非常に良い)

Tara

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property was very elegant, clean, and staff was great
2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Tara,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 (良い)

Amanda

2023 年 12 月に 3 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Amanda,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 (非常に良い)

Meredith

家族旅行
New fave!
What a great hotel! I've stayed at many spots downtown for many reasons as a semi-local to CLE. This hotel is my new favorite. Funky cool vibe and every single staff is dream. Perfect location to walk to Pickwick for comedy show. Dog friendly so cute to see them in and around lobby.
2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Meredith,I'm delighted that you find our hotel to have a cool vibe and that you enjoyed your stay. Thank you for your kind words. We look forward to meeting you again soon!

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Sean,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 (非常に良い)

Erika

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice accomodations walkable to many attractions
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Ronnie

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just beautiful, excellent staff including the valets. Highly recommend.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Jen

良かった点 : 設備とサービス
Nice place to stay.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Dorethea

Bad
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Cleary

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All around incredible experience! Will stay here every time I’m back in Cleveland!
2024 年 2 月に 1 泊滞在

6/10 (普通)

Pamela

カップルで旅行
良かった点 : スタッフとサービス
Location
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great valet service. Quiet and clean, good restaurant!
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Christina

2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Christina,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 (非常に良い)

Neil

2024 年 2 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Neil,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Madisson

2024 年 1 月に 1 泊滞在
Jana -AFOM からの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Madisson,Thanks, for giving us a 5 out of 5 We really appreciate the rating you've given us. Your feedback means a lot to us!

6/10 (普通)

Jamie

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Eliot

出張, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This was my first stay at a Kimpton hotel. Bravo, I say. I loved the entry, with the open fire conversation pit. Also my room and bathroom were nicely decorated. Food at the hotel was very delicious, although service was slow, albeit friendly. The rather sour-seeming group of valet parking staff at the entrance was somewhat off-putting, though individual members were helpful.
2024 年 1 月に 2 泊滞在

6/10 (普通)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
I was there for two nights stay. The first night the heating in the room didn’t work, which was problematic due to the fact that it was below 5° outside. However, I did let the desk know, and it was taken care of while I was away for my second night. There was a bunch of scuffing on the paint in the rooms. Is also my opinion that the valet cost per night were quite excessive.
2024 年 1 月に 2 泊滞在

8/10 (良い)

Courtney

出張
良かった点 : スタッフとサービス、客室の快適度
Mostly positive
This was a really nice stay. The staff is really great and friendly and caring. The shower water pressure and the comfort of the bed are two of the most important things to me and both were great. I also love that the TV actually had full cable not just apps so that I was able to watch what I wanted when I wanted. The cleaning was fine but the room was at the point where a deep clean was really needed as there was just some mildew in the bathroom and the walls were getting dingy. Overall, I would stay again because the pros outweigh the cons.
2024 年 1 月に 4 泊滞在

2/10 (非常に不満)

Jace

カップルで旅行, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Nick

2024 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good, but not great
Beautiful lobby and the rooms were nice. We found a blood stain on the sheets and there was no microwave in the room. Turns out there isn't even a microwave in the lobby. The staff were nice enough to let me use the one in their office. I'd recommend walking half a block and parking in the lot yourself instead of paying the ridiculously overpriced valet service. Great location if you're going to an event at the field or Field House.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Scott Buchanan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Lisa

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property has a great vibe, great location for any events downtown. Lobby warmth and decor are very comfy and welcoming. Room decor and design is trendy and clean. Nice touch with a yoga pad in the room! Only minor dislike is no bathroom toiletries (lotion, a facial soap), but other than that, will definitely recommend and return when needed.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Brooklyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Phyllis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location beautiful hotel
2024 年 1 月に 1 泊滞在