Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

Dear Manuela,It is disappointing that we failed to earn your recommendation. However, we appreciate your feedback and the opportunity to improve our accommodations and service. As we endeavor toward success, we hope you'll consider giving us another chance to meet your needs.

Dear Alexis,What you've described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope to see you again in the future.

Dear Alejandro,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you'll give us another chance soon.

We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you'll consider giving us another chance to impress you in the future.

Dear Juan,Thank you so much for the review. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

Dear Milissa,Thank you for taking the time to leave your review. Please know that room reservations are subject to change when using a third-party site, and we apologize for any inconvenience you experienced. We recommend getting in touch with Expedia as they will be able to better assist you. Your understanding is greatly appreciated, and we hope to provide you with the terrific stay we are known for should you return to Cleveland.

Dear Terrence,What you've described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you'll give us another chance soon.

Dear Christen,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements, especially regarding our property and accommodations. We wish you well and hope you'll consider giving us another try someday.

Dear Araina,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service and the accommodations you received during your visit. These matters are very important to us and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

Thanks for taking the time to write the review. The staff work hard at taking care of our guest.

Thanks for the remarks the Hotel will be going into a renovation in the coming weeks.

Thanks for the remarks we will be going into a renovation in the coming weeks.

Thanks for your comments sorry that the restaurant was not open.

Thanks for your comments.

Thank you for your response some times technology is out of our control. Key machine was down and we felt that the pricing was well within the market in regards to Breakfast price of eight dollars

Thank you for your review we are working hard to improve the Hotel overall.

Thanks for taking the time to respond.We will look forward to seeing you again in the future.

Thanks for the kind words.We will be looking forward to seeing you again.

Thanks for taking the time to respond with the kind remarks.We will be looking forward to seeing you again.

Dear Renee,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any issues with the room key during your visit and we'll work to ensure that an experience like the one you described doesn't happen again in the future. Thank you, and we hope you'll consider giving us another chance in the future.

Thanks for taking the time to write us a note. We will look forward to seeing you again.

Dear Elisha,Your feedback is appreciated, and we apologize for any miscommunication about our shuttle service. We will speak with our team about relaying this information to our guests during the check-in process. However, I hope that you rested well before your continued travels. Thank you for reaching out, and we hope to see you in the future for a better experience.

Thanks for your kind words the team will look forward to seeing you again when you are in the area.

Thanks for your kind remarks. We are working on the marijuana. We will look forward to seeing you on your next trip to the area.

Thanks, for taking the time to let us know how we did.We are happy your were pleased with your overall stay.