2/10 (非常に不満)
Brian
家族旅行
2024 年 6 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a bait & switch. Reserved a suite and they gave it to someone else. Had to settle for lesser room. Got to the room and it smelled and was dirty. Your socks turn black walking on that floor. The bathroom smelled like urine, microwave didn’t work, not one dish in room, no coffee pot available. It was too late to change. Absolutely NO effort to resolve when reported next day. Tried to talk to manager and no discount for the absolutely sub standard situation, she couldn’t care less. DO NOT STAY HERE!!! I don’t see how they got above 3 stars. I give them 1.5 stars. The manager is doing a BAD job! Staff too.
Brian
2024 年 6 月に 2 泊滞在