2/10 (非常に不満)
Sarah
2025 年 10 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Disgusting. Booked a room for 2 nights, roughly two months in advance. Afyer hearing nothing ckose to the check i date i began messaging them to ask about parking, check invtime etc. The b&b never responded to my messages that I began sending for 3 weeks before we arrived, and never even bothered to answer the phone upon our arrival. We were left out on the street in Terrasini as they never bothered to honor the reservation. Even Expedia couldn't reach them, absolutely disgusted with this hotel DO NOT BOOK HERE you will be stranded in another country out on the street, they took my money and left us on the street quite literally. Be aware, that our booking was through Expedia but reviews on bookings.com show they did this to someone else previously as well, so they have a history of doing this to travellers. Thank goodness we had a rental car to be able to go elsewhere or it would have been even more difficult. We were upgraded by Expedia to a resort with tennis, mini golf, all meals included, pretty much everything we could imagine but regardless, this b&b's behavior is inexcusable.
Sarah
2025 年 10 月に 2 泊滞在