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プラザ チョーレー、シュア ホテル コレクション バイ ベストウェスタンの口コミ

2.5 out of 5
プラザ チョーレー、シュア ホテル コレクション バイ ベストウェスタン
BOLTON ROAD, Chorley, England

口コミ

8.0

とても良い

評価 10 - 86 件の口コミ中 32 件が非常に良い" "
評価 8 - 86 件の口コミ中 32 件が良い" "
評価 6 - 86 件の口コミ中 10 件が普通" "
評価 4 - 86 件の口コミ中 8 件が不満" "
評価 2 - 86 件の口コミ中 4 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

7.4/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Iain

良かった点 : 清潔度、スタッフとサービス、設備とサービス
It's not the Ritz, but is clean, comfy and the staff were very helpful and friendly. Plenty of parking and it's quiet, being set back from the main A6. The hotel is being gradually refurbished and it does need it as the decor is very dated. You can tell that it was previously a Premier Inn. It was reasonably priced for one night. I didn’t frequent the attached pub so can't comment on food quality.
2024 年 4 月に 1 泊滞在
plaza hotel teamからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for your review

10/10 (非常に良い)

Stephen、Kirkcaldy

2024 年 3 月に 1 泊滞在
plaza hotel teamからの返信 (投稿日 : 2024 年 4 月 19 日)
thank you for your review

8/10 (良い)

Jon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not at all bad!
The hotel was good but had renovation going on which I didn't know about but it was fine. The staff are great and there is a decent pub next door which does pretty good food. The room was big with a decent bed but they don't do a cooked breakfast but that is because it's not worth it for the number of rooms (understandable). Overall not at all bad!
2024 年 2 月に 10 泊滞在
Monikaからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for leaving us review. After the renovation is finished, we will be able to offer hot items for breakfast.

10/10 (非常に良い)

David

2024 年 2 月に 1 泊滞在
Monikaからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you David

4/10 (不満)

Nick

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Robert

2023 年 12 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2024 年 2 月 9 日)
thank you for your review

8/10 (良い)

Larry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Room itself was lovely. Uninformed about property renovation so unable to relax when checked in due to noise. Dust sheets all over corridors and workmen plastering and drilling etc. Room needed some tlc and door to bathroom rubbed the toilet. Money for room Vs quality gave us a bad taste after walking into a building site.
2023 年 12 月に 1 泊滞在
Plaza Hotelからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Larry.We are so sorry about the noise and the dust in the corridors, but yes the hotel is undergoing a slight refurb at the moment.. We do hope you will give the hotel another chance once the work has been completed.

2/10 (非常に不満)

Kevin

気になった点 : 設備とサービス、施設のコンディションと設備
Nightmare … No communication that they did not have proper breakfast facilities … closed Breakfast room … wrong breakfast provided… broken hot drinks machine My room was freezing … the heating was broken … on a night when it was less than -3 degrees. The whole hotel is in need of some care and attention The staff are kind … but not efficient
2023 年 12 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Kevin.The breakfast you received was the same breakfast we advertise and always sell it was just in a bag. We apologise that the heating was not working during your stay this is due to the heater being turned off in your room which was checked and fixed by the staff. And the breakfast room is currently going through a refurb

8/10 (良い)

Sophia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
great stay
overall room was great one of the single beds was not fully a bed so little hard to sleep on. room was clean but feel could be updated but had work going on in other room which caused no problems. big shout out to mike on the front desk he was amazing with our daughters as they had won a competition and treated them to hot chocs as was late when we got back! defo would stay again
2023 年 11 月に 2 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you Sophia for your lovely message and review, your comments will be passed onto Mike. We hope to welcome you back to the hotel in the future,

4/10 (不満)

CRIZANTEMA

出張
気になった点 : 清潔度、施設のコンディションと設備
No
Room 19 The room was big but dated and could do with a refurbished, the bathroom was the worst chipped in the bath in multiple places mold in the tiles and surrounding areas in the bath the shower curtain was turning orange at the end of it and the shower rail was hanging out the wall, if I did not notice it and pulled the curtain across it would of fell out the wall as the wall plugs were also out the wall, the towels provided smelt really bad it had a fishy smell to them and you could smelt it as soon As you entered the room
2023 年 11 月に 1 泊滞在
plazaからの返信 (投稿日 : 2023 年 11 月 17 日)
We apologise about the issues you faced during your stay, had any of these been brought to the attention of the team we could have found a better room and sorted the issues straight away

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
BASIC ACCOMMODATION
Oldish rooms. Needs uldated. Plugs/USB C socket needs to be near the bed. Bed was clean and fairly comfy. Bathroom was OK. Shower head needs updated. Breakfast is a shocker. Rather not offer it as a "breakfast"
2023 年 11 月に 1 泊滞在
Plaza Hotel Chorley からの返信 (投稿日 : 2023 年 11 月 9 日)
thank you for your review, the breakfast is advertised as basic continental this is due to the hotel not having the facilities required to offer a better option but as the hotel is currently undergoing drastic changes and a refurb we hope you will return for a better offering in the future

10/10 (非常に良い)

Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It did exactly what it said on the tin. Lovely hotel with everything that we required. Clean and well presented. Thank you for two very restful nights.we will be back.
2023 年 10 月に 2 泊滞在
plazaからの返信 (投稿日 : 2023 年 10 月 21 日)
Thank you Keith for such a lovely review

8/10 (良い)

George

2023 年 10 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 10 月 25 日)
thank you for your review

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Back So Soon.....?
Needed to stay again in the area and having stayed here before chose to stay again. This time we knew the hotel sign wasn't lit and faded into a hidden obscure silhouette against the backdrop of a brightly lit roadside hostelry behind it, (arriving from the south at night). Plentiful parking and quiet despite being near a main road. Be advised, we noted the breakfast choice/options and brought our own food. The adjacent hostelry opens too late for breakfast, and the hotel is not allowed to serve hot food.
2023 年 10 月に 1 泊滞在
plazaからの返信 (投稿日 : 2023 年 10 月 21 日)
thank you

8/10 (良い)

Robert

2023 年 10 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 10 月 25 日)
thank you for your review

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A Friendly Welcome
Very friendly, helpful and welcoming staff. Large comfortable room. We were so busy during our 'stay' it served us very well as somewhere to return to and sleep. Note breakfast is only continental 'grab and go', so we self catered for breakfast and enjoyed the hot drinks available in the room.
2023 年 10 月に 3 泊滞在
Plaza Receptionからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for such a lovely review, we are glad that you enjoyed your stay at the hotel.

6/10 (普通)

sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Noisy if on ground floor
We stayed again this time for 2 night's.We were given a family room (even though only 2 adults) initially I was happy as didn't have to climb stairs with my limited mobility- however the window was directly opposite the pub and along with this,rowdy guests and obvious baby elephants staying directly above us it was a very sleepless stay.Hotel staff are always pleasant but as we just had to put the soor key in a box when leaving/checking out we couldn't really give feedback.
2023 年 9 月に 2 泊滞在
plazaからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Sharon.Please accept our apology on behalf of the entire team we do hope this will not put you off returning to the hotel in the future

8/10 (良い)

Nima

良かった点 : 清潔度
2023 年 9 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for your review

10/10 (非常に良い)

Carlton

2023 年 7 月に 1 泊滞在
plaza からの返信 (投稿日 : 2023 年 8 月 29 日)
thank you

10/10 (非常に良い)

Janice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff are always polite and welcoming. The rooms are clean and well presented.
2023 年 8 月に 1 泊滞在
plazaからの返信 (投稿日 : 2023 年 8 月 29 日)
thank you

8/10 (良い)

sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cheap and cheeful
Clean and comfortable- hairdryer in room and the reception was helpful with iron etc.Pub that does food just yards away. Up 1flt of stairs ro 1st floor so if mobility issues make hotel aware upon booking
2023 年 7 月に 1 泊滞在
plaza からの返信 (投稿日 : 2023 年 9 月 21 日)
thank you

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and convenient with great pub room
2023 年 7 月に 1 泊滞在
PLAZAからの返信 (投稿日 : 2023 年 8 月 29 日)
THANK YOU

8/10 (良い)

Elizabeth

カップルで旅行
Free parking, very friendly service. Chip and pin machine not working, one of the lights above bathroom sink not working, extractor fan not very effective and shower although warm wasn’t the best and warm was when it was at its hottest setting. Bed was comfy, no sockets next to the bed though.
2023 年 7 月に 1 泊滞在
plazaからの返信 (投稿日 : 2023 年 8 月 29 日)
thank you

8/10 (良い)

Rev. Cornelius

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good accommodation
Everything was okay apart from the breakfast, I was looking forward to more options than what I found. What I found was very basic e.g. cereals, bread and fruit juice
2023 年 7 月に 1 泊滞在
plazaからの返信 (投稿日 : 2023 年 8 月 29 日)
thank you

4/10 (不満)

Stephen

出張
気になった点 : 施設のコンディションと設備
It was somewhere to stay
Disappointing
2023 年 7 月に 2 泊滞在
plazaからの返信 (投稿日 : 2023 年 8 月 29 日)
apologies

2/10 (非常に不満)

Lee

2023 年 6 月に 1 泊滞在

8/10 (良い)

Shahla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 7 泊滞在

4/10 (不満)

john

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
What a tired and old hotel which is well overdue a good refurb and lick of paint - very expensive rates with a very disappointing breakfast option which we paid extra for - we will not be staying again unless we are desperate
2023 年 6 月に 1 泊滞在
PLAZAからの返信 (投稿日 : 2023 年 6 月 19 日)
WE ARE SORRY TO HEAR THAT YOU DID NOT ENJOY YOUR STAY

8/10 (良い)

BEN

2023 年 6 月に 1 泊滞在
PLAZAからの返信 (投稿日 : 2023 年 6 月 19 日)
THANK YOU FOR YOUE REVIEW BEN.

10/10 (非常に良い)

Steven

2023 年 6 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 6 月 9 日)
thank you Steven for such a fantastic review, we hope to welcome you back to the hotel in the near future.

8/10 (良い)

Calvin

2023 年 6 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 6 月 6 日)
thank you for your review we do appreciate them.

4/10 (不満)

andrew

出張
気になった点 : 施設のコンディションと設備
I would not stay here again, its an old Premiere inn which is about 5 years out of date very tire furniture and bathroom etc. The breakfast was a joke at £15 no hot food, bread Tesco cheap bread, and the breakfast room was like in a corridor.
2023 年 5 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Andrew,As we are a small hotel we simply do not have the space for a larger breakfast room. however, we are currently awaiting a refurb of our lobby to be able to offer more space for breakfast. We do not charge 15 for our breakfasts so i am confused as to this figure.

10/10 (非常に良い)

Mohammad

2023 年 5 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 5 月 20 日)
Thank you Mohammad for your fantastic review, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Anthony

2023 年 4 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 5 月 20 日)
thank you for such an amazing review

6/10 (普通)

Miss

良かった点 : 清潔度、客室の快適度
Not the best - Best Western has to offer
We picked this hotel as it had parking in case the trains were on strike. As it turned out the strike was called off so we arrived by train. Hotel is either 25 mins walk from town or a quick bus ride. The buses were very regular and cheap - especially at night so it was quite convenient. We booked a double room but when we checked in we'd been allocated a twin. The chap on reception asked if we wanted a double in stead and said there was no problem switching us - which we agreed to. Unfortunately he probably only switched us for one night as the key card didn't work the second day. It was fine though as 24hr reception so we got it changed. The room was fine - nothing spectacular. Nothing got cleaned or changed between nights and there was only one hand towel - again maybe from changing rooms. The room - they never seem to be able to put a mirror where you can sit to do your make up and the hairdryer didn't reach well to the mirror as well. The main problem was the toilet - it took about 15 mins to refill and when there are two of you coming and going at the same time it was difficult. When I asked about it - it sounded like it might be a problem hotel wide. Overall it was OK for 2 nights. I'm sure there would have been a better option if we'd known the trains were running and we didn't need parking.
2023 年 3 月に 2 泊滞在
plazaからの返信 (投稿日 : 2023 年 4 月 19 日)
thank you for your review, rooms are not cleaned daily this is correct however in the room their is an information card on the desk advising that if you want the room making up to put the card on the handle advising housekeepers to make up your room. the issue you have raised about the toilet has been addressed and staff have been given extra training on how to address this issue moving forward. Your booking actually came through to the hotel as a twin so this is an issue with the systems which is currently being looked into

10/10 (非常に良い)

Colmb

2023 年 4 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 5 月 20 日)
thank you for such a great review,

8/10 (良い)

Aftab

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 12 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2023 年 1 月 20 日)
thank you for your review.

10/10 (非常に良い)

Jonathan、Southport

10/10 (非常に良い)

Joseph Barrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2022 年 9 月 30 日)
Dear Joseph,thank you for your review we are glad to hear that you have enjoyed your stay with us at the plaza hotel.

8/10 (良い)

Susan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly and helpful reception staff
The receptionists were friendly and helpful. Hotel rooms basic but clean and bed was comfortable. Breakfast was very basic, would be better to have aink with bar next door to provide breakfasts.
2022 年 9 月に 2 泊滞在
plaza hotelからの返信 (投稿日 : 2022 年 9 月 15 日)
Dear Susan.Thank you for your review, we have tried in the past to organize breakfast with the restaurant next door but to no avail.

10/10 (非常に良い)

Tracy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room lovely and clean. Tea and coffee in room. Lovely comfy bed
2022 年 8 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2022 年 8 月 30 日)
Thank you for such a fantastic review Tracy, we hope to welcome you back to the hotel in the future

2/10 (非常に不満)

Dean

小さなお子様連れの家族旅行
There was no rooms me my and children were tuned away 10 45 at night disgracefull on your part waiting for my refund if i am not reimbursed soon i will never use yous again
2022 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bteakfast
Disappointed with the breakfast - the receptionist said it was “grab and go” and my word it was!
2022 年 8 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2022 年 8 月 19 日)
Dear anon,Apologies that breakfast was explained incorrectly to you but we serve a full continental breakfast in our breakfast just next to reception.

4/10 (不満)

Andrew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在
plazaからの返信 (投稿日 : 2022 年 8 月 7 日)
Dear Andrew, Sorry to hear that you did not enjoy your stay with us at the hotel, We hope you will give the hotel another chance in the future.

10/10 (非常に良い)

JOHN、Orem

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Staff was friendly. The room was clean.
2022 年 7 月に 1 泊滞在
plazaからの返信 (投稿日 : 2022 年 7 月 31 日)
Dear John. Thank you for the great review and we hope to see you again in the near future. kind regards plaza hotel

8/10 (良い)

Wayne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was lovely,everyone help full and friendly
2022 年 7 月に 1 泊滞在
plaza hotelからの返信 (投稿日 : 2022 年 7 月 31 日)
Dear Wayne. Thank you for such a lovely review, your comments will be passed onto the team. Kind Regards

8/10 (良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Value for money
The check in was easy, wasnt offered the option of breakfast, but there is the Yarrow next door which did a great breakfast. The room was a good size with a king size bed but not enough pillows. The room was clean, quiet with good black out curtains. Overall definitely value for money
2022 年 7 月に 1 泊滞在
plazaからの返信 (投稿日 : 2022 年 7 月 24 日)
Dear Amanda. Thank you for your review, I am sorry that you where not offered breakfast we do have a continental option served in our breakfast room from 7am until 10am.

10/10 (非常に良い)

Diane

2022 年 7 月に 2 泊滞在
plaza hotelからの返信 (投稿日 : 2022 年 7 月 19 日)
Thank you Diane for such a fantastic review we are grateful for this and glad to hear that you had such a lovely stay with us

10/10 (非常に良い)

Kari

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing! Room was clean and quiet. Will return again.
2022 年 7 月に 13 泊滞在
Plaza Hotelからの返信 (投稿日 : 2022 年 7 月 17 日)
Dear Kari. Thanks for the fantastic review we are all glad that you enjoyed your stay and we look forward to welcoming you back to the hotel in the future.

10/10 (非常に良い)

OSAZUWA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly, and helpful staff. My stay was pleasant.
2022 年 5 月に 4 泊滞在
Plazaからの返信 (投稿日 : 2022 年 6 月 10 日)
Dear Osazuwa. Thank you for the fantastic review, It was a pleasure meeting you and we look forward to your next visit. Kind Regards Mike & The Team.