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"Was awesome "

"Room was clean, bathrooms were spotless, breakfast was excellent and the staff was friendly. The security to get in and out of the hotel was top notch which is important in Port Harcourt. I highly recommend this hotel. "

"The hotel requires significant renovations. The rooms emit a moldy and damp odor, and the towels are well past their "use-by" dates. Upon entering the elevator, I was immediately overwhelmed by a foul stench. I realized then that I had made a mistake in choosing to stay here. My decision was primarily based on the hotel's name—Novotel. There was no internet access throughout my five-day stay. I requested a refund after seeing the poor condition of the accommodations, but my request was denied,...