ロビー

シェラトン スイーツ シカゴ オヘアの口コミ

3.5 out of 5
シェラトン スイーツ シカゴ オヘア
6501 N Mannheim Rd, Rosemont, IL

口コミ

8.8

非常に良い

評価 10 - 1005 件の口コミ中 631 件が非常に良い" "
評価 8 - 1005 件の口コミ中 196 件が良い" "
評価 6 - 1005 件の口コミ中 84 件が普通" "
評価 4 - 1005 件の口コミ中 42 件が不満" "
評価 2 - 1005 件の口コミ中 52 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

KATSUHIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much for taking the time and sharing your feedback with us!We hope to see you again soon!

8/10 (良い)

Yoshimasa

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Wi-Fiが有料だった以外は快適でした。
2024 年 2 月に 1 泊滞在
Sheraton Staff.からの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for the feedback!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
空港そばの快適なホテル
空港から近くシャトルバスの頻度高い
2023 年 12 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Wow 10/10 across the board! Such an amazing review! We appreciate you choosing to stay with us at the Sheraton. At the Sheraton we are always improving and implementing our guests feedback to make sure that you have the most comfortable and relaxing stay as possible.

10/10 (非常に良い)

shigeru

2023 年 12 月に 1 泊滞在
Sheraton Staff.からの返信 (投稿日 : 2023 年 12 月 25 日)
Wow all 10's thanks for the positive feedback!!!

2/10 (非常に不満)

MORI

2023 年 2 月に 1 泊滞在
RMからの返信 (投稿日 : 2023 年 3 月 31 日)
Thank you for your feedback! I will communicate this feedback to my management department so that we can improve our service. We hope you choose to stay with us again if your travels bring you back to the area!

10/10 (非常に良い)

Tomoo

2023 年 2 月に 1 泊滞在
Brandonからの返信 (投稿日 : 2023 年 2 月 27 日)
Thank you for telling us about your experience. Hope to see you again soon.

10/10 (非常に良い)

Hiroshi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 3 月に 1 泊滞在
Brandonからの返信 (投稿日 : 2021 年 3 月 12 日)
Thank you for taking the time to tell us about your experience. Hope to see you soon!

6/10 (普通)

宿泊されたお客様

家族旅行
名前にこだわらないこともありかな。
シェラトンでも場所によりサービス内容や従業員のレベルが違うのかな。
2020 年 7 月に 1 泊滞在
Brandonからの返信 (投稿日 : 2020 年 8 月 5 日)
Thank You for taking the time to write a review

6/10 (普通)

宿泊されたお客様

家族旅行
シカゴ滞在
2020 年 7 月に 1 泊滞在
Brandonからの返信 (投稿日 : 2020 年 8 月 5 日)
Thank You for taking the time to write a review

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス
The plane was cancelled due to snow storm, but the hotel did not refund.
2020 年 2 月に 1 泊滞在
Brandonからの返信 (投稿日 : 2020 年 2 月 13 日)
Thank you for your feedback we will use this as a training tool. Hope to see you again soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 2 泊滞在
Brandonからの返信 (投稿日 : 2019 年 10 月 27 日)
Thanks for taking the time to comment. We hope to see you again soon!

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks again for everything
2024 年 5 月に 2 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your feedback with us. We hope to see you again soon !

8/10 (良い)

Theodore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you so much for sharing your feedback with us, we do appreciate your time and hope to see you soon!

10/10 (非常に良い)

Roberto、Panama

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Solo está el aereopurto O’Hare
2024 年 5 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feedback!1

8/10 (良い)

Marlon

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stop charging for parking
2024 年 5 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you so much for sharing your feedback with us, we appreciate your time and loyalty and hope to see you again soon!

10/10 (非常に良い)

Danyelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is always clean and staff very friendly. Only criticism is removal of ottoman and automatic shutoff for tv. Everything else was great.
2024 年 5 月に 3 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 (普通)

KIM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel is conveniently located near the airport. The building seems to be maintained fairly well. Only issue was our shower would only spray with the shower wand and the overhead shower head didn’t work. Our room was quiet and clean. Would stay here again.
2024 年 5 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.
2024 年 5 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

10/10 (非常に良い)

Sean

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Open Attrium area!
2024 年 4 月に 3 泊滞在
Malack Shahata Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the Open Atrium area and had a fantastic experience at our hotel.Creating inviting and comfortable spaces for our guests to relax and socialize is important to us, and we're delighted that you appreciated the ambiance of our Open Atrium area.Your satisfaction means everything to us, and we truly appreciate your kind words and perfect rating. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back for many more 5/5 experiences in the future!

10/10 (非常に良い)

Emali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

2/10 (非常に不満)

Alexis

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I honestly will never stay at this hotel ever again. I was charged $627 TWICE when I checked in. The staff did nothing about it. Said it didnt show it in their system. I DID show them proof and they just brushed it off like it wasnt important even though that extra money they charged me was MY RENT MONEY AND THE ONLY MONEY I HAD TO EAT WHILE THERE. I went to the desk 3 times to speak to different people. No one would help me. They just didnt give a care at all. The next morning of my stay I was charged another $226!! I again went down to the desk, they did have a manager come speak to me and he said that was my charge for the first night. WHY WAS I CHARGED $627 TWICE THEN ANOTHER $226 MADE ZERO SENSE TO ME. He actually did help which I appreciated it, but I still have not gotten my $1300 back so that upset me even more. Then the day I was due to check out I was charged another $230 so I went down to the desk AGAIN and spoke with a supervisor. She said I was charged for the second night. AGAIN, WHY WAS I CHARGED $1300 MY FIRST NIGHT THEN CHARGED ANOTHER $500 FOR BOTH NIGHTS?? Nobody could explain it to me. They just acted like it was normal and wasnt important. My mom is the one recommended this place to me since she has stayed here before and she said they DID NOT do this to her. She was highly upset that they were treating me like this. I will say the room was really nice and clean. That was the only good thing about my stay. I am very disappointed in how I was treated!!
2024 年 4 月に 2 泊滞在
Malack Shahata Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is extremely important to us, and we want to assure you that we take your concerns very seriously.We're deeply sorry for the billing discrepancies and the inconvenience this has caused you. It's unacceptable that you were charged multiple times for your stay, and we understand how frustrating and upsetting this situation must have been for you. Rest assured, we're investigating the matter thoroughly to identify what went wrong and to prevent similar issues from occurring in the future.Please know that we're committed to resolving this matter as quickly as possible and ensuring that you receive the refund you're owed.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We truly value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 (非常に良い)

CHANG HYUN

2024 年 4 月に 2 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your feedback with us. We hope to see you again soon !

8/10 (良い)

Pei-Hua

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is friendly. Room is clean. Quiet.
2024 年 4 月に 2 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for your feedback!

2/10 (非常に不満)

Sugi

2024 年 4 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for sharing your feedback with us!

10/10 (非常に良い)

Louis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for your feedback!

10/10 (非常に良い)

Barbara

良かった点 : スタッフとサービス、施設のコンディションと設備
all good . helpful staff
2024 年 4 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 27 日)
Thanks for the feedback!

8/10 (良い)

FEISAL

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 24 日)
Thanks for the feedback!

10/10 (非常に良い)

Cheri

2024 年 4 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Ahmed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice rooms, clean courteous staff. Conveniently located near ORD
2024 年 4 月に 1 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you so much for your feedback, we do appreciate your time and hope to see you again soon!

10/10 (非常に良い)

mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 19 日)
Thanks for the feedback!

8/10 (良い)

Ayman

出張
良かった点 : 清潔度、スタッフとサービス
Shuttle takes time to arrive and the phone number provided for international flights is not helpful. The design of the hotel with open lobby to all floors makes it noisy to all rooms when there is an event downstairs.
2024 年 4 月に 4 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 15 日)
Thanks for your feedback!

10/10 (非常に良い)

Jeremy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Malack Shahata Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your positive feedback! We're thrilled to hear that you had a nice experience during your stay at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!

4/10 (不満)

Kimberly

良かった点 : スタッフとサービス
気になった点 : 清潔度
Not the greatest experience.
2024 年 4 月に 1 泊滞在
Malack Shahata Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for sharing your feedback with us. We're sorry to hear that your experience at Sheraton did not meet your expectations.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and make improvements where necessary.If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a positive experience at Sheraton.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 (非常に良い)

Andrea

2024 年 4 月に 2 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

8/10 (良い)

Brandi

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Malack Shahata Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your feedback regarding your recent stay at Sheraton. We're glad to hear that your experience was okay overall.Your satisfaction is important to us, and we appreciate your rating of 4/5. If there are any specific areas where you feel we could have done better or if you have any suggestions for us to improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing Sheraton, and we hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 (良い)

Alessandro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good option closer the airport!
2024 年 4 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 13 日)
Thanks for the feedback!!

10/10 (非常に良い)

Kawa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location is perfect. Shuttle to airport works out great for a one day excursion tot he city.
2024 年 4 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 13 日)
Thanks for the feedback

2/10 (非常に不満)

Shunlai、Rolling Hills Estates

家族旅行
気になった点 : スタッフとサービス、設備とサービス
I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.
2024 年 4 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
I'm truly sorry to hear about your frustrating experience with the Sheraton during your layover at O'Hare Airport. It sounds like a very disappointing start to your return journey, especially after a long international trip with your family.Miscommunications and delays in shuttle services can indeed be very inconvenient and unsettling, especially when you've made efforts to confirm arrangements in advance. It's understandable that you expected better service from a reputable hotel chain like Sheraton.Thank you for sharing your experience, and I hope that your next travel experiences are much smoother and more enjoyable. If there's anything else I can assist you with, please don't hesitate to ask.

10/10 (非常に良い)

Merry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So many restaurants to easily walk to! Hassle free shuttle to and from the airport! Super clean and what a big surprise when we opened the door to our room, it was HUGE!!!!
2024 年 4 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
It's wonderful to hear that you had such a positive experience with the Sheraton despite the initial hiccup with the shuttle service.The cleanliness of the hotel and the spaciousness of your room are also essential factors in ensuring a comfortable and enjoyable stay.Thank you for sharing your positive experiences, and I hope your future travels continue to be just as enjoyable.

10/10 (非常に良い)

Alvaro Ignacio、Panama

2024 年 4 月に 2 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for your feedback!

10/10 (非常に良い)

Tate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 2 月に 1 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 (非常に良い)

Khalid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice environment
2024 年 4 月に 1 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 (非常に良い)

Theresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 4 日)
Thanks for the feedback!

10/10 (非常に良い)

jae、palo alto

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your feedback!

2/10 (非常に不満)

Dorian

2024 年 3 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for sharing your feedback with us, we hope to see you again soon!

8/10 (良い)

Morgan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sheraton Staffからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your feedback!

10/10 (非常に良い)

Siqin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We got a bedroom and a living room with sofa. It also has a coffee machine. But a bit difficult to find the entrance and get in the hotel. Google map is surely misleading.
2024 年 3 月に 1 泊滞在
Malack Shahata Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Siqin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the amenities in your room, including the separate bedroom and living room area with a sofa, as well as the coffee machine.However, we apologize for any inconvenience you experienced in finding the entrance and accessing the hotel. We understand that navigating to a new location can be challenging, and we regret any confusion caused by misleading directions on Google Maps. We will work to address this issue and provide clearer instructions for guests arriving at our hotel.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 (非常に良い)

Theresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 (非常に良い)

Alireza

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It has a good vibe.
2024 年 3 月に 1 泊滞在
Sheraton Teamからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you so much for your feedback, we do appreciate your time!

10/10 (非常に良い)

Najah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovedddd this property and very spacious. Food at the restaurant was very good!
2024 年 3 月に 1 泊滞在
Sheraton staffからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time!