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クラウン プラザ シカゴウスウWスト - バー リッジ IHG ホテルの口コミ

3.5 out of 5
クラウン プラザ シカゴウスウWスト - バー リッジ IHG ホテル
300 S Frontage Road, Burr Ridge, IL

口コミ

8.6

非常に良い

評価 10 - 779 件の口コミ中 418 件が非常に良い" "
評価 8 - 779 件の口コミ中 210 件が良い" "
評価 6 - 779 件の口コミ中 75 件が普通" "
評価 4 - 779 件の口コミ中 42 件が不満" "
評価 2 - 779 件の口コミ中 34 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

Ellen Sue

カップルで旅行, 家族旅行, グループ旅行
気になった点 : スタッフとサービス
House keeping woke us up at 815 to cl a room on a holiday morning-we were only there one night! Very loud guests as well…disappointing
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Samuel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay here again.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Nitin Devisingh、Milton

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Minor issue with drainage of water in the bath tub. Got fixed quickly but It will be a good idea to check this basic thing before allotting the room.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
N/A
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property. Staff was accommodating and the rooms were clean, modern and comfortable
2024 年 5 月に 2 泊滞在

6/10 (普通)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
coffee pot did not work, the A/C unit, the fan was too load. the shower glass encloser leak water all over the floor, I cleaned it up. room 133. I reported this to the clerk at the desk and they ask me for a $50 dollar room deposit in case of damage done to the room when I checked in. I sure that is credited back to me. I will think twice before I book again at a Crown Plaza Hotel. We were not happy.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Hristijan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在

8/10 (良い)

Suhair

2024 年 4 月に 2 泊滞在

8/10 (良い)

Jill

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,Thank you for staying with us. Best Regards,Lax MendozaFront Desk Manager

6/10 (普通)

Mark、Horton

Our room had a leaking air conditioner. The carpet was wet and the room was musty. Staff said there was nothing they could do.
2024 年 4 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Mr. Mark,Thank you for your response. Please accept our sincerest apologies for the inconvenience it has caused you during your stay. It was all about the occupancy situation that hampered us to offer you a room move. We hope we can make it up to you on your next visit in the future.

10/10 (非常に良い)

Suhair

Staff very helpful and supportive. Good stay
2024 年 4 月に 6 泊滞在

4/10 (不満)

Konstantinas

2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Zaid

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
2024 年 4 月に 4 泊滞在
Lax Mendoza - Front Desk Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 (非常に良い)

Khalid W

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 (非常に良い)

Eric

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
2024 年 3 月に 1 泊滞在
Keからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 (非常に不満)

Cliff

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 (非常に良い)

Tyshawon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 (非常に良い)

samer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 2 月に 4 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 (非常に良い)

JILL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 (非常に良い)

Abdul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff at the property were very friendly, professional. Room was very clean. Carpets could use freshening! Disappointed that there is no safe in the room. Breakfast was definitely not worth the price of $16.95/guest. Coffee was great!
2024 年 2 月に 3 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. Rest assured that your comments are well taken and considered. We look forward to welcome you back again.

2/10 (非常に不満)

Celeste

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Nathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We've stayed here before, we'll be back.
2024 年 2 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Suite life!
We stayed in the jetted tub - King size bed - suite. Everything was great, from Jaime at the front desk to the employees that we encountered throughout the hotel. Everyone was friendly, the suite was ready on time and it was clean, comfortable and updated. We would definitely come back. Thank you!
2024 年 2 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ke = GREAT SERVICE!
The service for my stay at Crowne Plaza was exceptional. Ke was a great help to me and actually qualified me for the IHG Program. Very comforting & made me feel like I was at home!
2024 年 2 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for staying at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We are looking forward to welcome you back again in the future.

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

8/10 (良い)

Rola

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a very good choice. Clean and cozy.
2024 年 1 月に 4 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 (普通)

rafel、bay village

The room has loud noise being on a busy highway with poor window insulation .
2024 年 1 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

10/10 (非常に良い)

Marco

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Mr. Marco,Thank you for your recent stay with us and we are delighted to know that you have enjoyed your stay,. We look forward on your next stay.

6/10 (普通)

riccardo

2024 年 1 月に 12 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 (良い)

Ronald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Already commented. Shower didn't properly drain.
2024 年 1 月に 2 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 (非常に良い)

Rupinder

2024 年 1 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 (非常に良い)

ANTHONY

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 (良い)

John

カップルで旅行
良かった点 : スタッフとサービス
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
2023 年 12 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 (非常に良い)

Teri

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 (良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 (非常に良い)

Ginnene

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 (良い)

Bogdan

2023 年 12 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 (非常に不満)

Nevein

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
2023 年 12 月に 2 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 (非常に良い)

Tyler

2023 年 12 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 (非常に不満)

Jovana

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms dirty,long time for hot water to come
2023 年 11 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 (非常に良い)

Alexis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 (非常に良い)

JOHN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 (非常に不満)

Jeanene

2023 年 11 月に 3 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 (不満)

Lisa

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
2023 年 11 月に 1 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 (非常に良い)

Nikia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
Lax Mendoza - Front Office Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the beautiful rooms & setup
2023 年 10 月に 2 泊滞在
Laxからの返信 (投稿日 : 2023 年 10 月 14 日)
Dear MIss Goodwin,Greetings! Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to welcome you back to the hotel the soonest!Warmest Regards,

4/10 (不満)

RICHARD

Disappointed
Inconvenient location Noisy Not enough towels
2023 年 10 月に 1 泊滞在
Lax からの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Mr. Smith,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We appreciate your response on the survey and we sincerely apologize for the inconvenience caused during your visit. Rest assured that this has been discussed with the involved department to avoid recurrence in the future. We look forward to welcome you back to the hotel in the not-so-distant future so we can make it up and ensure that you will have a better stay.Warmest Regards,

8/10 (良い)

Joanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 
2023 年 10 月に 4 泊滞在
Laxからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Joanna,Greetings! Thank you for your recent stay at Crowne Plaza Burr Ridge. We are delighted to know that your have enjoyed your stay with and that we able to exceed your expectations during your stay. We are looking forward to your next in the not-so-distant future.Warmest Regards,

6/10 (普通)

Rahaf

2023 年 10 月に 4 泊滞在
Laxからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Guest,Thank you for your recent stay with Crowne Plaza Burr Ridge. We sincerely apologize for any incovenience it may have caused you during your stay. Rest assured that we are trying out utmost best to ensure a great experience with all our guests. We are looking forward to welcome you back to the hotel someday so we may be able to make up it up. Warmest Regards,